LaCie 2big NAS User Manual - page 221
LaCie 2big NAS (OS 3.0) | LaCie 5big NAS Pro User Manual
221
TROUBLESHOOTING TOPICS
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
www.lacie.com/support/
. Select your product, then click the “Troubleshooting” tab.
Troubleshooting the Network Connection
No shares appear on the network.
Q: Does your computer's configuration meet the minimum system requirements?
A: Check minimum system requirements in
Introduction
for more information.
Q: Is the NAS's power supply connected and is the front blue light on?
A: Make sure that the power supply is properly connected (see
Connect to the Network
); that the system has
been powered on pushing the button on the back; and that the outlet the power supply is connected to is
powered on or has a sufficient supply of power.
Q: Is the blue light on the front of the device flickering for an inordinate period of time?
A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie
reseller or LaCie Customer Support.
Q: Did you follow the correct installation steps?
A: Review
Connect to the Network
.
Q: Are both ends of the Ethernet cable firmly connected?
A: Disconnect the Ethernet cable, wait 10 seconds and then reconnect.
Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way.
Make sure it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.
Make sure that you use the Ethernet cable that came in the box from LaCie.
Q: IP address problem?
A: By default the LaCie NAS is configured to retrieve its IP address from a DHCP server. If your network is
managed by a DHCP server and you cannot access your LaCie NAS, try checking your DHCP server's log. To find
the IP address for your LaCie NAS, run LaCie Network Assistant
LaCie Network Assistant
. If no DHCP server is
detected, the product will run APIPA to assign itself an IP address. To change this IP address, use LaCie Network
Assistant
LaCie Network Assistant
.
Q: Does your network require devices to be assigned a static IP address?
A: See
Network
for information on assigning a static IP address.
Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access?
A: You can find the public IP address by clicking
here
. You must use a computer connected to the same router
as the LaCie NAS.