LaCie Desktop User Manual - page 19
LaCie Desktop Hard Disk
Troubleshooting
User Manual
page 19
4.1. Troubleshooting for Windows Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see section
3. Op-
tional Formatting and Partitioning
.
Does your computer’s operat-
ing system support the file
system?
Check your computer’s documentation and see section
3. Optional Formatting
and Partitioning
.
Is there an icon for the drive in
My Computer
?
Go into
My Computer
and look for an icon and drive letter assigned to the
LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting
tips to isolate the problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
See section
1.2. Minimum System Requirements
for more information.
Is the drive’s power supply
connected and turned on?
Make sure that the power supply is properly connected (see section
2.1. Connect-
ing the Power Supply
), that the drive has been turned on and that the outlet the
power supply is connected to is working.
Did you follow the correct
installation steps for the spe-
cific interface and operating
system?
Review the installation steps on section
2.2. Connecting the USB 2.0 Cable
Are both ends of the USB
cable securely attached?
Check both ends of the USB cable to make sure they are fully seated in their re-
spective ports. Try disconnecting the cable, waiting 10 seconds, and then recon-
necting it. If the drive is still not recognized, restart your computer and try again.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
The drive is work-
ing slowly.
Are there other USB devices
connected to the same port or
hub?
Disconnect any other USB devices and see if the drive’s performance improves.
The drive is not
running notice-
ably faster when
connected via Hi-
Speed USB 2.0.
Is the drive connected to a
USB 1.1 port on your com-
puter, or to a USB 1.1 hub?
If your drive is connected to a USB 1.1 port or hub, this is normal. A Hi-Speed
USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when
it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-
Speed USB 2.0 device will operate at the slower USB 1.1 transfer rates.