LaCie Desktop User Manual - page 20
LaCie Desktop Hard Disk
Troubleshooting
User Manual
page 20
Problem
Question
Answer
The drive is not
running notice-
ably faster when
connected via Hi-
Speed USB 2.0.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter
and device have been installed correctly. If in doubt, uninstall the drivers and
re-install them.
Does your computer or oper-
ating system support Hi-Speed
USB 2.0?
See section
1.2. Minimum System Requirements
.
System fan is not
running.
Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on the LaCie
Hard Drive does not run continuously; it is activated above certain temperatures.
4.2. Troubleshooting for Mac Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Does an icon for the drive ap-
pear on the desktop?
There should be an icon for the LaCie drive on the desktop. If the drive does not
appear, follow the rest of the Troubleshooting tips to isolate the problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
Check section
1.2. Minimum System Requirements
for more information.
Did you follow the correct
installation steps for the specific
interface and operating system.
Review the installation steps in section
2.2. Connecting the USB 2.0 Cable
.
Are both ends of the USB cable
securely attached?
Check both ends of the USB cable to make sure they are fully seated in their re-
spective ports. Try disconnecting the cable, waiting 10 seconds, and then recon-
necting it. If the drive is still not recognized, restart your computer and try again.
Has the USB driver been in-
stalled correctly and enabled?
Open
Apple System Profiler
and click on the
Devices and Volumes
tab. If
your device is not listed, recheck the cables and try the other troubleshooting tips
listed here.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see section
3.
Optional Formatting and Partitioning
for more details.
Does your computer’s oper-
ating system support the file
system?
Check your computer’s documentation and see section
3. Optional Formatting and Partitioning
for more information.