LaCie Desktop User Manual - page 21
LaCie Desktop Hard Disk
Troubleshooting
User Manual
page 21
Problem
Question
Answer
Error messages un-
der Mac OS 10.x.
Did you get an “Error –50”
message while copying to a
FAT 32 volume?
When copying files or folders from Mac OS 10.x to a FAT 32 volume, file names
with certain characters cannot be copied. These characters include, but are not
limited to:
? / \ :
Check your files and folders to ensure that these types of characters are not be-
ing used.
Did you get an error message
telling you that the drive has
been disconnected when com-
ing out of sleep mode?
Ignore this message. The drive will remount to the desktop. LaCie drives con-
serve power by spinning down when you set your computer to sleep mode, and
when the computer is “revived” from sleep, it does not give the drive enough
time to spin up from its sleep mode.
The drive is working
slowly.
Are there other USB devices
connected to the same port or
hub?
Disconnect any other USB devices and see if the drive’s performance improves.
The drive is not
running notice-
ably faster when
connected via Hi-
Speed USB 2.0.
Is the drive connected to a USB
1.1 port on your computer, or
to a USB 1.1 hub?
If your drive is connected to a USB 1.1 port or hub, this is normal. A Hi-Speed
USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when
it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-
Speed USB 2.0 device will operate at the slower USB 1.1 transfer rates.
Is the drive connected to a
Hi-Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter
and device have been installed correctly. If in doubt, uninstall the drivers and
re-install them.
Does your computer or operat-
ing system support Hi-Speed
USB 2.0?
See section
1.2. Minimum System Requirements
.
System fan is not
running.
Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on the LaCie
Hard Drive does not run continuously; it is activated above certain temperatures.