LaCie Mobile Drive Manual - 4. Troubleshooting
LaCie Mobile Drive
Hi-Speed USB 2.0
page
Troubleshooting
In the event that your LaCie Mobile Hard Drive is
not working correctly, please refer to the following check-
list to find out where the problem is coming from. If you
have gone through all of the points on the checklist and
your drive is still not working correctly, please have a look
at the FAQs that are regularly published on our website –
www.lacie.com
.
One of these FAQs may provide an answer to your
specific question. You can also visit the drivers pages,
where the most recent software updates will be avail-
able. If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see page 23,
Contacting Customer Support
for details).
Manual Updates
LaCie is constantly striving to give you the most
up-to-date, comprehensive User Manuals available on
the market. It is our goal to provide you with a friendly,
easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your manual does not reflect the configurations of
the product that you purchased, please check our web-
site for the most current version available.
■
4. Troubleshooting
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Does an icon for the drive appear
on the desktop?
There should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Does your computer’s configuration
meet the minimum system require-
ments for use with this drive?
Check page 6,
Minimum System Requirements
for more informa-
tion.
Did you follow the correct installa-
tion steps for the specific interface
and operating system.
Review the installation steps on page 9,
Connect the USB 2.0
Interface Cable
.
Are both ends of the USB cable
firmly attached?
Check both ends of the USB cable and make sure that they are
fully seated in their respective ports. Try disconnecting the cables,
waiting 10 seconds, and then reconnecting them. If the drive is still
not recognized, restart your computer and try again.
The drive turns on
and off when you turn
your computer on and
off.
This is normal. Your drive has an autoswitching power feature, which means that if your drive is connected
to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the
computer off will automatically turn the drive off. If you wish to power off the drive while it is connected
to your computer, first make sure that your computer is not accessing the drive and then follow the steps in
page 18,
Disconnecting Your LaCie Mobile Hard Drive
. After you have disconnected the drive, push the
blue On/Off button on the front of the drive to turn the drive off.