LaCie Mobile Drive Manual - 4.2. Windows Users
LaCie Mobile Drive
Hi-Speed USB 2.0
page
Problem
Question
Answer
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a USB
port on your computer, or to a USB
hub?
If your drive is connected to a USB port or hub, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB transfer rates. For more information,
please see page 16,
Hi-Speed USB 2.0 Questions and Answers
.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB 2.0?
See page 6,
Minimum System Requirements
.
System fan is not
running (500 GB
capacity)
Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on the
LaCie Mobile Hard Drive does not run continuously; it is activated at certain temperatures.
Troubleshooting
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see
pages 12,
Formatting and Partitioning Your LaCie Hard Drive
and
11,
Using Your LaCie Drive
for details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see pages 12,
Format-
ting and Partitioning Your LaCie Hard Drive
and 11,
Using Your
LaCie Drive
for details.
Is there an icon for the drive in My
Computer?
Go into My Computer and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
Does your computer’s configuration
meet the minimum system require-
ments for use with this drive?
Check page 6,
Minimum System Requirements
for more informa-
tion.
Is the drive receiving enough
electricity?
Try plugging in the optional USB power cable. See page 10,
Con-
nect the USB Power Cable
, for details.
Did you follow the correct installa-
tion steps for the specific interface
and operating system.
Review the installation steps on page 9,
Connect the USB 2.0
Interface Cable
.