Lockwood Digital Deadbolt User Manual - Programming Troubleshooting
15
Programming troubleshooting
Symptom
Suggested action
Lock does not respond - door is open and
accessible.
• Press each keypad button to see if they respond when pressed.
• Check batteries are installed and oriented correctly in the battery case.
• Check batteries are in good condition; replace batteries if discharged.
• Check to see if cable is fully connected and not pinched.
Lock does not respond - door is locked and
inaccessible.
• Lock may be in Privacy mode (set from inside room). Key will grant access.
• Batteries may be completely discharged.
• Use mechanical key to gain entry and replace batteries.
Unit chimes to indicate code acceptance,
but the door will not open.
• Check to see if there is another locking device on the door.
• Check the door gaps for any foreign objects between door and frame.
• Check that the cable is firmly connected to the PC board.
Unit operates to allow access, but will not
automatically re-lock.
• Check to see if Auto Re-lock Mode is enabled.
• Disable Auto Re-lock Mode to lock the door (automatically).
• If low battery indicator is lit (see below), change batteries.
PIN codes will not register
• PIN codes must consist of 4 to 8 digits to register.
• The same PIN code cannot be used for multiple users.
• Registration/management of PIN codes is set by the authority of the Master Code.
• Contact the Master user.
• User codes must be entered within 5 seconds or the process will have to be restarted.
• The star
or lock symbol
cannot be used as part of the PIN code.
Upon entering a PIN code and pressing the
locking symbol, the lock gives a series of
beeps, flashes left to right and a red locked
padlock appears.
• All Code Lockout Mode is enabled.
• Only the Master can enable/disable All Code Lockout Mode.
• Contact the Master user.
The unit operates, but it makes no sound.
• Set volume to high
The unit displays intermittent RED flashes.
• This is the Low Battery indicator alerting that it is time to replace the batteries. Replace
all four (4) batteries with new AA Alkaline batteries.
Upon entering a PIN code and pressing the
locking symbol key, the unit responds with
a series of beeps and the keypad flashes
three times.
• The digits entered were incorrect or incomplete. Re-enter the correct code followed by
the locking symbol
key.