Mackie TT24 Quick Start Manual - Repair

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TT24 DIGITAL LIVE CONSOLE

TT24 DIGIT

AL LIVE C

ONS

OLE

Repair 

Service for Mackie products is available at one of our 

factory-authorized service centers. Service for Mackie 

products living outside the United States can be ob-

tained through local dealers or distributors. 

If your TT24 needs service, follow these instructions: 

1.  Review the preceding troubleshooting suggestions. 

Please. 

2.  Call Tech Support at 1-800-898-3211, 7 am to 5 pm 

PST, to explain the problem in detail. If it appears 

that the TT24 needs repair, you will be given a 

Service Request Number. Have your TT24’s serial 

number ready. 

You must have a Service Re-

quest Number before you can obtain service 

at a factory-authorized service center.

3.  Keep this user’s manual and the detachable line-

cord. We don’t need them to repair the mixer. 

4.  Pack the TT24 in its original packaging, includ-

ing protective wrap, end-caps, and box. This is 

VERY IMPORTANT

. When you call for the Service 

Request Number, please let Tech Support know if 

you need new packaging. 

Mackie is not responsible 

for any damage that occurs due to non-factory 

packaging.

5.  Include a legible note stating your name, shipping 

address (no P.O. boxes), daytime phone number, 

Service Request Number, and a detailed description 

of the problem, including how we can duplicate it. 

6.  Write the Service Request Number in 

BIG PRINT

on top of the box. 

7.  Tech Support will tell you where to ship the TT24 

for repair. We suggest insurance for all forms of 

cartage. 

8.  You will need to contact the authorized service cen-

ter for their current turnaround times. The TT24 

must be packaged in its original packing box, and 

must have the Service Request Number on the box. 

Once it is repaired, the authorized service center 

will ship it back by ground shipping, pre-paid (for 

warranty repairs).

NOTE:

 Under the terms of the warranty, you must ship or drop-off 

the unit to an authorized service center. The return ground shipment 

is covered for those deemed by us to be under warranty.

NOTE:

 You must have a sales receipt from an Authorized Mackie 

Dealer to qualify for a warranty repair. 

Need Help? 

You can reach a technical support representative Monday through Friday 

from 7 AM to 5 PM PST at: 1-800-898-3211  

After hours, visit 

www.mackie.com

 and click Support, or email us at: 

techmail@mackie.com