MadgeTech CTL2000 User Manual - Troubleshooting Tips
Troubleshooting Tips
Why is the data logger not appearing in the software?
If the CTL2000 doesn’t appear in the Connected Devices panel, or an error message is displayed
while using the CTL2000, try the following:
• Ensure the
Only show claimed wireless devices
checkbox is unchecked.
• Check that the IFC200 is properly connected. For more information, see Troubleshooting Interface Cable
problems (below).
• Ensure that the battery is not discharged. For best voltage accuracy, use a voltage meter connected to
the battery of the device. If possible, try switching the battery with a new 7.2V lithium battery.
• Ensure that no other MadgeTech software (such as
MadgeTech 2,
or
MadgeNET
) is running.
• Ensure that
MadgeTech 4
is being used.
MadgeTech 2
and
MadgeNET
are not the correct software for
connecting with the CTL2000.
• Ensure that the
Connected Devices
panel is large enough to display devices. This can be verified by
positioning the cursor on the edge of the Connected Devices panel until the resize cursor appears, then
dragging the edge of the panel to resize it. The screen layout may also be reset in the options menu by
selecting
File
,
Options
, and scrolling to the bottom.
Troubleshooting Interface Cable problems
Check that the software properly recognizes the connected IFC200.
If the data logger is not appearing in the
Connected Devices
list, it may be that the IFC200 is not properly
connected.
1.
In the software, click the
File
button, then click
Options
.
2.
In the
Options
window, click
Communications
.
3.
The
Detected Interfaces
box will list all of the available communication interfaces. If the IFC200 is listed
here, then the software has correctly recognized and is ready to use it.
Check that Windows recognizes the connected IFC200.
If the software does not recognize the IFC200, there may be a problem with Windows or the USB drivers.
1.
In Windows, click
Start
, right-click
Computer
and choose
Properties
or press
Windows+Break
as a
keyboard shortcut.
2.
Click
Device Manager
in the left hand column.
3.
Double click
Universal Serial Bus Controllers
. Look for an entry for
Data logger Interface
.
5.
If the entry is present, and there are no warning messages or icons, then windows has correctly
recognized the connected IFC200.
6.
If the entry is not present, or has an exclamation point icon next to it, the USB drivers may need to
be installed. These are available on the software flash drive included with the IFC200, and on the
MadgeTech website.
Ensure that the USB end of the IFC200 is securely connected to the computer.
1.
Locate the USB-A plug of your IFC200.
2.
If the interface cable is connected to your PC, unplug it.
3.
Wait ten seconds, then reinsert it.
4.
The older versions of the IFC200 will have a red LED illuminate to signify that it has been connected
correctly.
(The LED may also become unlit after flashing red.)
5.
Newer IFC200s have different working LEDs.
a.
The blue LED signifies that it is on and it is plugged into the computer correctly.
b.
The amber LED signifies that it is busy.
(Searching for devices when a device is not plugged in, starting,
stopping, downloading ect.)
c.
The green LED signifies that the device has been successfully found, started, stopped, downloaded
ect.
(The LED may also become unlit after flashing green.)
d.
The red LED means the device has not been successfully found.
DOC 1203036-00 REV 1 2014.12.01
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