Magicard Enduro Duo User Manual - page 29
Ultra Electronics Ltd
Magicard Enduro User Manual
- 29 -
Table 1 - Printer Error Messages (continued……)
Error Message
Probable Cause
Solution
1. Open the lid and remove the card if
possible.
(Note - You can use the arrow buttons on
the front to try and move the card).
If not close the lid and see if the card will
eject.
Card Jam, please clear
printer mechanism.
Code = 06:00 to 06:19
The card has failed to move into the
correct position in the printer.
2. Once removed make sure your cards
are within the printers recommended
specification.
3. Clean the printer rollers
No film detected please
load a new roll of film to
continue.
Code = 07:00
1. Make sure you are using genuine
Magicard film.
The printer detects an invalid RFID
film tag
2. Install a new roll of film.
1. Make sure you are using genuine
Magicard film.
2. Check there is dye film installed, if not
- install a roll of film.
3. Check whether the dye film has been
completely expended, if so - install a
new roll.
Out of dye film, please load
a new roll of film to
continue.
Code = 08:00 to 08:11
While advancing the dye-film to the
correct starting position, the printer
does not see the film advance.
4. Make sure your dye film gear is
meshing with the film teeth.
5. Make sure you have the correct power
supply plugged into the printer.
6. Try installing a new roll of ribbon.
1. Make sure you are using genuine
Magicard film.
2. This could be a new film type for the
printer so a firmware upgrade might
be needed. Download the latest
firmware from our website and install
it.
Unsupported film, please
load different film to
continue.
Code = 09:00
The printer has validated the dye-film
but the configuration of colors is
unsupported.
3. This could be genuine Magicard film,
but the incorrect type for your printer -
check with your supplier.