Magicard Pronto User Manual - page 30
ID Card Printer – User Manual
- 30 -
Table 3 - Printer Prints but with Image Quality Problems
Problem
Probable Cause
Solution
Mis-registration of colours.
(Ghosting on Photographs etc.)
1. Card is slipping due to dirty
Rollers.
1. Clean all Rollers. (See page 20
of this document).
Small areas of wrong colour.
(Small areas where one or
more colour layers have been
missed from the image).
1. Dust and debris on surface of the
Card. (white ovals).
2. Contaminated with oily deposits
(darker blotches).
3. Card surface uneven (White
patches).
4. Slight cutting of Dye-Film due to
Print Head density set too high
(Jagged scratches).
1. Ensure Cards are kept clean, and
protected from dust & debris.
2. Replace Cards with clean ones
and do not handle print surface.
3. Replace Cards.
4. In the Driver, reduce printhead
power setting, or determine
which end of Card is cutting the
Film & adjust image “Start” or
“End” position accordingly, in the
Driver.
Dark or lighter vertical lines on
Card (always in the same
place).
1. Card striking something during
the print process.
2. Card not running smoothly along
the platen runway.
1. Check print path is clear.
2. Contact your supplier’s Technical
Support department for advice
on clearing the Platen.
Vertical white line down one or
both ends of Card.
1. Incorrect Driver setting.
2. Image page size incorrect.
3. Incorrect image “Start” or “End”
position settings.
1. Ensure the Driver is not set to
“White Border”.
2. Ensure page size 86.9mm x
54mm with margins at zero (in
Badging Application).
3. Adjust settings in Driver.
White line along length of all
Cards (always in the same
place).
1. Print Head has damaged heating
elements.
1. Contact your supplier’s Technical
Support department for advice on
Print Head cleaning or
replacement.
Table 4 - Magnetic Encoding Problems
Problem
Probable Cause
Solution
Magnetic Encoding
results are inconsistent.
1. Card slipping when moving over
the Magnetic Head.
2. Incorrect Cards fitted HI-CO / LO-
CO.
1. Clean all Rollers. (See page 20 of
this document).
2. Ensure the correct type of magnetic
stripe cards are being used.
Cards do not encode.
1. Card incorrectly oriented when fed
into Printer.
2. Driver selections are incorrect for
encoding.
3. Incorrect or defective Cards.
1. Position card with the stripe
underneath and to the left when
inserting into Printer.
2. Check the Printer Driver settings are
correct.
3. Ensure the correct type of magnetic
stripe cards are being used.