Magicard Pronto User Manual - page 31
ID Card Printer – User Manual
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Table 5 - Dye-Film Problems
Problem
Probable Cause
Solution
Dye-Film is being cut
during the print operation.
1. Ribbon sticking to Card.
2. Image printing over the ends of
the Card.
1. Ensure cards are not already ‘used’.
Then lower Print Head power
settings.
2. Adjust either the image “Start” if
cutting at beginning of film panel, or
the image “End” if cutting at rear of
Film panel.
Image is printed outside
the colour panels. (Puts a
coloured band across one
end of Card).
1. A used roll of Dye-Film has been
fitted.
2. Take Up Spool wound too
loosely.
1. Fit a new roll of Dye-Film.
2. Remove loose Dye-Film.
Areas of Dye-Film peeling
off card. Dark mosaic like
image.
1. Card has been used and has
overcoat layer on it.
1. Use only brand new cards (not ones
which failed to print fully).
Cards printed incorrectly
after switching between
YMCK and black Film.
1. Failure to re-set Driver settings
2. A used roll of Dye-Film has been
fitted.
1. Set correct the Driver settings for
colour format.
2. Replace Dye-Film with a new roll.
Table 6 - Driver Related Problems
Problem
Probable Cause
Solution
Slow data download
from Computer to Printer
1. Computer polling Access Control
System in background.
2. Corrupted Driver or Spooler.
1. Operate from a dedicated PC.
2. Update to latest Driver version.
No data download
between PC and Printer,
but Printer can print
“Internal Test Cards”.
1. Incorrect Printer Driver selected in
the Windows “Printers & Faxes”
window.
2. Incorrect Port selected.
3. Driver corrupted.
1. Select the correct printer driver in the
Windows “Printers & Faxes” window.
2. Check Port selection in Driver
properties.
3. Update with latest Printer Driver.
Prints stuck in Print
Spooler.
1. Print Spooler paused.
2. Printer communication blocked.
3. Damaged file is at front of print
queue.
1. Enable the Print Spooler.
2. Clear the Spooler and reset the
Printer.
3. Delete the damaged print if
necessary, and reset the Printer.
Print Spooler will not
automatically ‘enable’
after each print.
1. Corrupted Printer Driver file.
1. Un-install the Printer Driver and then
re-install.