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NEC DS2000 IntraMail Feature Handbook

Manual is about: Multibutton Telephone

Summary of DS2000 IntraMail

  • Page 1

    1. Features 2. Soft key glossary ds1000/2000 intramail feature handbook.

  • Page 2

    This manual has been developed by nec unified solutions, inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward ...

  • Page 3: Table of Contents

    Table of contents ds1000/2000 intramail feature handbook table of contents ◆ i table of contents table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I chapter 1: features . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 4: Table of Contents

    Table of contents ii ◆ table of contents ds1000/2000 intramail feature handbook guest mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 enhanced guest mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 5: Table of Contents

    Table of contents ds1000/2000 intramail feature handbook table of contents ◆ iii undefined routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 unscreened transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 6: Table of Contents

    Table of contents iv ◆ table of contents ds1000/2000 intramail feature handbook.

  • Page 7: Chapter 1:

    Ds1000/2000 intramail feature handbook chapter 1 : features ◆ 1 1 chapter 1: features introduction to intramail features introduction to intramail features this chapter provides detailed information on the intramail features. The features in this chapter are in alphabetical order, like a dictionary....

  • Page 8: Intramail Feature Glossary

    Intramail feature glossary 2 ◆ chapter 1: features ds1000/2000 intramail feature handbook intramail feature glossary feature glossary name description usage administrator security code control ■ see security code in this glossary. Voice mail alternate next call routing mailbox ■ see next call routin...

  • Page 9: Intramail Feature Glossary

    Intramail feature glossary ds1000/2000 intramail feature handbook chapter 1: features ◆ 3 1 automatic call routing to a mailbox ■ see go to a mailbox in this glossary. Automated attendant automatic message erase/save ■ see auto erase or save in this glossary. Voice mail automatic routing for rotary ...

  • Page 10: Intramail Feature Glossary

    Intramail feature glossary 4 ◆ chapter 1: features ds1000/2000 intramail feature handbook deleting a message ■ see message delete in this glossary. Voice mail deleting mailbox security code ■ see mailbox security code delete in this glossary. Maintenance dial action table defines the dialing options...

  • Page 11: Intramail Feature Glossary

    Intramail feature glossary ds1000/2000 intramail feature handbook chapter 1: features ◆ 5 1 flexible mailbox numbering plan if the telephone system extension numbers are custom- ized, the intramail mailbox numbers can be customized to match. ■ see flexible mailbox numbering plan on page 54 for more....

  • Page 12: Intramail Feature Glossary

    Intramail feature glossary 6 ◆ chapter 1: features ds1000/2000 intramail feature handbook leaving a message an extension user can leave a voice message in a co-worker’s mailbox if that extension is busy, unanswered, or in do not disturb. ■ see leaving a message on page 66 for more. Voice mail leavin...

  • Page 13: Intramail Feature Glossary

    Intramail feature glossary ds1000/2000 intramail feature handbook chapter 1: features ◆ 7 1 master mailboxes additional mailboxes used for ring group and ucd hunting group overflow. Can also be used for guest mail- boxes, as well as additional call routing, announcement, and directory dialing mailbo...

  • Page 14: Intramail Feature Glossary

    Intramail feature glossary 8 ◆ chapter 1: features ds1000/2000 intramail feature handbook message waiting lamp an extension’s message waiting lamp flashes on the tele- phone indicating that they have new messages waiting in their mailbox. ■ see message waiting lamp on page 94 for more. Voice mail mu...

  • Page 15: Intramail Feature Glossary

    Intramail feature glossary ds1000/2000 intramail feature handbook chapter 1: features ◆ 9 1 recording options ■ see record and send a message in this glossary. Voice mail remote log on ■ see log onto voice mail in this glossary. Voice mail remote greetings ■ see greeting in this glossary. Voice mail...

  • Page 16: Intramail Feature Glossary

    Intramail feature glossary 10 ◆ chapter 1: features ds1000/2000 intramail feature handbook system administrator mailbox a subscriber mailbox option that enables the system administration capabilities. ■ see system administrator mailbox on page 109 for more. ■ also see system administrator in this gl...

  • Page 17: Intramail Feature Glossary

    Intramail feature glossary ds1000/2000 intramail feature handbook chapter 1: features ◆ 11 1 unscreened transfer similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an automated attendant caller dials an extension, intramail immediatel...

  • Page 18: Announcement Mailbox

    Announcement mailbox 12 ◆ chapter 1: features ds1000/2000 intramail feature handbook announcement mailbox description an announcement mailbox plays a pre-recorded announcement to automated attendant callers without providing dialing options. The announcement mailbox is typically set up to provide in...

  • Page 19: Announcement Mailbox

    Announcement mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 13 1 operation recording an announcement mailbox message [super display soft key] - [keyset soft key] log onto system administrator’s mailbox. Sa (72) access system administrator options. [sys admin] - [n/a] a (2) sele...

  • Page 20: Announcement Message

    Announcement message 14 ◆ chapter 1: features ds1000/2000 intramail feature handbook announcement message description the announcement message is the voice message that the system administrator records for a specific announcement mailbox. See announcement mailbox on page 12 for more. Operation see a...

  • Page 21: Answer Schedule Override

    Answer schedule override ds1000/2000 intramail feature handbook chapter 1: features ◆ 15 1 answer schedule override description answer schedule override provides alternate answering for automated attendant calls. When enabled, answer schedule override sends calls to the specified override mailbox. T...

  • Page 22: Answer Tables

    Answer tables 16 ◆ chapter 1: features ds1000/2000 intramail feature handbook answer tables description the answer table determines how the automated attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. Intramail provides 8 ans...

  • Page 23: Answer Tables

    Answer tables ds1000/2000 intramail feature handbook chapter 1: features ◆ 17 1 the default mailbox and routing hierarchy the default mailbox provides routing for an answer table during periods when a schedule is not in effect. By default, for example, answer table 1 schedule 1 is active monday thro...

  • Page 24: Answer Tables

    Answer tables 18 ◆ chapter 1: features ds1000/2000 intramail feature handbook operation n/a.

  • Page 25: Answering Machine Emulation

    Answering machine emulation ds1000/2000 intramail feature handbook chapter 1: features ◆ 19 1 answering machine emulation description a user’s keyset can work like a home answering machine. This lets intramail screen their calls, just like their answering machine at home. If activated, the extension...

  • Page 26: Answering Machine Emulation

    Answering machine emulation 20 ◆ chapter 1: features ds1000/2000 intramail feature handbook personal answering machine emulation [super display soft key] - [keyset soft key] when personal answering machine emulation broadcasts your caller’s voice, you can: ■ while you are listening to the broadcast,...

  • Page 27

    Auto attendant do not disturb ds1000/2000 intramail feature handbook chapter 1: features ◆ 21 1 auto attendant do not disturb description when a subscriber enables auto attendant do not disturb, automated attendant calls to their extension go directly to their mailbox. Their phone will not ring for ...

  • Page 28

    Auto attendant do not disturb 22 ◆ chapter 1: features ds1000/2000 intramail feature handbook operation recording a multiple greeting and setting up auto attendant do not disturb [super display soft key] - [keyset soft key] log onto subscriber mailbox. G (4) access the mailbox greeting options. [gre...

  • Page 29: Auto Erase Or Save

    Auto erase or save ds1000/2000 intramail feature handbook chapter 1: features ◆ 23 1 auto erase or save description when a mailbox user completely listens to a new message and then exits their mailbox, intramail will either automatically save or erase the message. The setting of this option depends ...

  • Page 30: Auto Time Stamp

    Auto time stamp 24 ◆ chapter 1: features ds1000/2000 intramail feature handbook auto time stamp description after a subscriber mailbox user listens to a message, intramail can optionally announce the time and date the message was left. The subscriber can enable auto time stamp from their mailbox, or...

  • Page 31: Automated Attendant

    Automated attendant ds1000/2000 intramail feature handbook chapter 1: features ◆ 25 1 automated attendant description the automated attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. The answer table is an integral part of th...

  • Page 32: Automated Attendant

    Automated attendant 26 ◆ chapter 1: features ds1000/2000 intramail feature handbook the block diagram below shows the default intramail automated attendant configuration. Operation using the automated attendant for the outside caller: 1. After automated attendant answers, the voice prompts will inst...

  • Page 33: Automated Attendant Transfer

    Automated attendant transfer ds1000/2000 intramail feature handbook chapter 1: features ◆ 27 1 automated attendant transfer description an extension user can transfer their trunk call to the automated attendant so the outside caller can use the automated attendant dialing options. This helps an outs...

  • Page 34

    Automatic routing for rotary dial callers 28 ◆ chapter 1: features ds1000/2000 intramail feature handbook automatic routing for rotary dial callers description if an automated attendant caller doesn’t dial any digits, intramail will automatically route them to a speci- fied option (such as the opera...

  • Page 35: Call Forward to A Mailbox

    Call forward to a mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 29 1 call forward to a mailbox description a subscriber can easily forward calls to their subscriber mailbox. Instead of dialing an extension as the for- warding destination, the user just presses their mw key ins...

  • Page 36: Call Routing Mailbox

    Call routing mailbox 30 ◆ chapter 1: features ds1000/2000 intramail feature handbook call routing mailbox description the call routing mailbox, associated with an answer table, specifies which dialing options (dial action table) and announcements are available to automated attendant callers. By defa...

  • Page 37: Call Routing Mailbox

    Call routing mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 31 1 the block diagram below shows the default intramail automated attendant configuration. Dil to voice mail master (700) trunks route to answer table 1 answer table 1 schedule 1 or default mailbox dial action table 1...

  • Page 38: Call Routing Mailbox

    Call routing mailbox 32 ◆ chapter 1: features ds1000/2000 intramail feature handbook operation recording an instruction menu for a call routing mailbox [super display soft key] - [keyset soft key] log onto system administrator’s mailbox. Sa (72) access system administrator options. [sys admin] - [n/...

  • Page 39: Call Screening

    Call screening ds1000/2000 intramail feature handbook chapter 1: features ◆ 33 1 call screening description call screening allows a display keyset extension user to listen to (screen) a voice mail message as it is being left in their mailbox. Call screening emulates a standard home answering machine...

  • Page 40: Call Screening

    Call screening 34 ◆ chapter 1: features ds1000/2000 intramail feature handbook operation manual call screening operation [super display soft key] - [keyset soft key] ■ when automatic call screening is off, you hear a single beep and mw flashes fast while intramail records your caller’s message. Your...

  • Page 41: Call Screening

    Call screening ds1000/2000 intramail feature handbook chapter 1: features ◆ 35 1 automatic call screening operation [super display soft key] - [keyset soft key] ■ when automatic call screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. ■ ca...

  • Page 42: Caller Id

    Caller id 36 ◆ chapter 1: features ds1000/2000 intramail feature handbook caller id description caller id is a telephone company service that provides an extension with a caller’s number and optional name. With caller id, the display keyset user knows who’s calling before they pick up the call. Call...

  • Page 43: Caller Id With Return Call

    Caller id with return call ds1000/2000 intramail feature handbook chapter 1: features ◆ 37 1 caller id with return call description see make call on page 78. Operation see make call on page 78..

  • Page 44

    Calling the automated attendant 38 ◆ chapter 1: features ds1000/2000 intramail feature handbook calling the automated attendant description automated attendant callers can use various intramail features and then return to the automated attendant for additional dialing options. This lets the caller d...

  • Page 45: Centrex Transfer

    Centrex transfer ds1000/2000 intramail feature handbook chapter 1: features ◆ 39 1 centrex transfer description centrex transfer is a dial action table option that can transfer an automated attendant call from a centrex trunk to an outside number using the features of that centrex trunk. With centre...

  • Page 46: Conversation Record

    Conversation record 40 ◆ chapter 1: features ds1000/2000 intramail feature handbook conversation record description conversation record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Conversation record can be helpful when an extens...

  • Page 47: Conversation Record

    Conversation record ds1000/2000 intramail feature handbook chapter 1: features ◆ 41 1 operation conversation record [super display soft key] - [keyset soft key] to record your active call in your mailbox: ■ only one party on a call can use conversation record at any one time. This includes intercom ...

  • Page 48: Dial Action Table

    Dial action table 42 ◆ chapter 1: features ds1000/2000 intramail feature handbook dial action table description the dial action table defines the dialing options for the call routing mailbox chosen by the active answer table, which in turn provides those dialing options to automated attendant caller...

  • Page 49: Dial Action Table

    Dial action table ds1000/2000 intramail feature handbook chapter 1: features ◆ 43 1 dial action table options the following table summarizes the dial action table dial (key) actions and their associated features. Operation n/a dial action table key action summary action description feature reference...

  • Page 50: Directory Dialing

    Directory dialing 44 ◆ chapter 1: features ds1000/2000 intramail feature handbook directory dialing description directory dialing allows an automated attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With directory dialing, the caller does not have...

  • Page 51: Directory Dialing

    Directory dialing ds1000/2000 intramail feature handbook chapter 1: features ◆ 45 1 operation recording a directory dialing message [super display soft key] - [keyset soft key] log onto system administrator’s mailbox. Sa (72) access system administrator options. [sys admin] - [n/a] i (4) select inst...

  • Page 52: Directory Dialing Mailbox

    Directory dialing mailbox 46 ◆ chapter 1: features ds1000/2000 intramail feature handbook directory dialing mailbox description a directory dialing mailbox is the type of mailbox required to implement directory dialing. A directory dialing mailbox can be either a routing mailbox or a master mailbox....

  • Page 53: Erasing All Messages

    Erasing all messages ds1000/2000 intramail feature handbook chapter 1: features ◆ 47 1 erasing all messages description the system administrator can delete all messages in a subscriber mailbox. Erasing all messages is an administrator’s maintenance tool. The administrator may need to use this tool i...

  • Page 54: Exiting A Mailbox

    Exiting a mailbox 48 ◆ chapter 1: features ds1000/2000 intramail feature handbook exiting a mailbox description a subscriber mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub- scriber can use their extension for normal call processing. Operation exiting a...

  • Page 55

    Extension hunting to voice mail ds1000/2000 intramail feature handbook chapter 1: features ◆ 49 1 extension hunting to voice mail description extension hunting to voice mail automatically sends calls to an extension’s mailbox without the user having to set up call forwarding. For example, extension ...

  • Page 56: External Transfer

    External transfer 50 ◆ chapter 1: features ds1000/2000 intramail feature handbook external transfer description external transfer allows an automated attendant caller to automatically route to an outside telephone number. To set this up, assign a dial action table action as a utrf to a system speed ...

  • Page 57: Fax Detection

    Fax detection ds1000/2000 intramail feature handbook chapter 1: features ◆ 51 1 fax detection description the automated attendant can detect incoming fax calls and transfer them to a fax machine. With fax detec- tion enabled, after the automated attendant answers a call it listens for incoming fax c...

  • Page 58: Flexible Answering Schedules

    Flexible answering schedules 52 ◆ chapter 1: features ds1000/2000 intramail feature handbook flexible answering schedules description the automated attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. For example, a compan...

  • Page 59: Flexible Call Routing

    Flexible call routing ds1000/2000 intramail feature handbook chapter 1: features ◆ 53 1 flexible call routing description the automated attendant can provide outside callers with a wide variety of dialing (routing) options. You can customize the announcements and routing options to exactly meet the ...

  • Page 60

    Flexible mailbox numbering plan 54 ◆ chapter 1: features ds1000/2000 intramail feature handbook flexible mailbox numbering plan description if the telephone system extension numbers are changed or swapped, intramail will automatically change the subscriber mailbox numbers to match. There is no exten...

  • Page 61: Forced Unscreened Transfer

    Forced unscreened transfer ds1000/2000 intramail feature handbook chapter 1: features ◆ 55 1 forced unscreened transfer description a subscriber mailbox can optionally convert automated attendant screened transfers to unscreened transfers. Enable this option for a mailbox if the subscriber prefers t...

  • Page 62: Getting Recorded Help

    Getting recorded help 56 ◆ chapter 1: features ds1000/2000 intramail feature handbook getting recorded help description if a subscriber mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the intramail voice prompts. Recorded help provides ...

  • Page 63: Go To A Mailbox

    Go to a mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 57 1 go to a mailbox description an automated attendant caller can dial a digit to route to a call routing or announcement mailbox. This is called the go to (goto) action. The goto action can route directly to a specific ca...

  • Page 64: Greeting

    Greeting 58 ◆ chapter 1: features ds1000/2000 intramail feature handbook greeting description a subscriber mailbox user can record a personalized greeting for their mailbox. Caller’s to the user’s mail- box hear the prerecorded personalized greeting rather than a default message. The greeting can an...

  • Page 65: Greeting

    Greeting ds1000/2000 intramail feature handbook chapter 1: features ◆ 59 1 operation recording a multiple greeting and setting up auto attendant do not disturb [super display soft key] - [keyset soft key] log onto subscriber mailbox. G (4) access the mailbox greeting options. [greeting] - [greet] in...

  • Page 66: Group Mailbox

    Group mailbox 60 ◆ chapter 1: features ds1000/2000 intramail feature handbook group mailbox description a group mailbox is a subscriber mailbox shared by a group of co-workers. If a caller leaves a message at any extension within the group, the system stores the message in the group mailbox. The rin...

  • Page 67: Group Mailbox

    Group mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 61 1 ■ an automated attendant caller attempting to leave a quick message or do a remote logon at an exten- sion assigned to the group mailbox hears, “that mailbox does not exist.” they then return to the auto- mated attendant...

  • Page 68: Guest Mailbox

    Guest mailbox 62 ◆ chapter 1: features ds1000/2000 intramail feature handbook guest mailbox description an outside party can have their own guest mailbox mailbox for receiving and sending messages. A guest mailbox is a subscriber mailbox that does not have an extension associated with it. A guest ma...

  • Page 69: Guest Mailbox

    Guest mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 63 1 transferring your call to a guest mailbox to transfer your active call to a co-worker’s mailbox: 1. Press icm . 2. Press mw . 3. Dial the guest mailbox number. 4. Press spk to hang up. ■ to transfer a call to a co-worker...

  • Page 70: Hang Up

    Hang up 64 ◆ chapter 1: features ds1000/2000 intramail feature handbook hang up description hang up is an automated attendant option that immediately hangs up the outside call. When setting up a dial action table, you may want to use hang up for unused actions (rather than the caller hearing the sta...

  • Page 71: Instruction Menu

    Instruction menu ds1000/2000 intramail feature handbook chapter 1: features ◆ 65 1 instruction menu description the instruction menu is the announcement that plays to automated attendant callers. Normally, the instruc- tion menu greets callers and provides them with the automated attendant dialing o...

  • Page 72: Leaving A Message

    Leaving a message 66 ◆ chapter 1: features ds1000/2000 intramail feature handbook leaving a message description an extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is busy, unanswered, or in do not disturb. Leaving a voice message is a handy and e...

  • Page 73: Listening to Messages

    Listening to messages ds1000/2000 intramail feature handbook chapter 1: features ◆ 67 1 listening to messages description while or after listening to a message, a subscriber mailbox user has many message handling options from which to choose. The listening options let you quickly and efficiently man...

  • Page 74: Listening to Messages

    Listening to messages 68 ◆ chapter 1: features ds1000/2000 intramail feature handbook telephone display while listening to a message while listening to a message, your super display telephone display shows you important information about the message. This includes: ■ the caller’s telephone number (i...

  • Page 75: Listening to Messages

    Listening to messages ds1000/2000 intramail feature handbook chapter 1: features ◆ 69 1 operation listening to messages [super display soft key] - [keyset soft key] log onto subscriber mailbox l (5) access the message listen mode [listen] - [lstn] ■ see message listen options on page 67 for an expla...

  • Page 76: Log Onto Voice Mail

    Log onto voice mail 70 ◆ chapter 1: features ds1000/2000 intramail feature handbook log onto voice mail description a subscriber can log onto their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log onto their ma...

  • Page 77: Log Onto Voice Mail

    Log onto voice mail ds1000/2000 intramail feature handbook chapter 1: features ◆ 71 1 operation logging onto your mailbox to log onto your subscriber mailbox: 1. Press mw . ■ from an on-premise single line telephone, lift handset and dial *8. To log onto your guest mailbox or your subscriber mailbox...

  • Page 78: Mailbox Name

    Mailbox name 72 ◆ chapter 1: features ds1000/2000 intramail feature handbook mailbox name description a caller leaving a message in a subscriber mailbox can hear the mailbox’s prerecorded name instead of the mailbox number. The prerecorded mailbox name gives the subscriber’s mailbox that personal to...

  • Page 79: Mailbox Name

    Mailbox name ds1000/2000 intramail feature handbook chapter 1: features ◆ 73 1 recording or erasing co-worker’s names from a system administrator’s mailbox [super display soft key] - [keyset soft key] log onto system administrator’s mailbox. Sa (72) access system administrator options. [sys admin] -...

  • Page 80: Mailbox Options Menu

    Mailbox options menu 74 ◆ chapter 1: features ds1000/2000 intramail feature handbook mailbox options menu description the mailbox options menu is a sub-menu of a subscriber’s main menu that provides access to the auto time stamp, mailbox security code delete, and message notification features. The c...

  • Page 81: Mailbox Security Code Delete

    Mailbox security code delete ds1000/2000 intramail feature handbook chapter 1: features ◆ 75 1 mailbox security code delete description the system administrator can delete the security code for any subscriber mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleti...

  • Page 82: Main Menu

    Main menu 76 ◆ chapter 1: features ds1000/2000 intramail feature handbook main menu description after a subscriber mailbox user logs into their mailbox, intramail provides them with the main menu of options. The main menu provides quick access to the most commonly used mailbox features in a central ...

  • Page 83: Main Menu

    Main menu ds1000/2000 intramail feature handbook chapter 1: features ◆ 77 1 operation accessing the mailbox main menu log onto subscriber mailbox. ■ you automatically go to the mailbox main menu. 0 plays help message which summarizes the main menu options. ■ see mailbox main menu on page 76 for the ...

  • Page 84: Make Call

    Make call 78 ◆ chapter 1: features ds1000/2000 intramail feature handbook make call description make call lets a subscriber mailbox user listen to a voice message and dial mc to return the call without knowing their caller’s phone number. Make call automates returning messages since you don’t have t...

  • Page 85: Master Mailbox

    Master mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 79 1 master mailbox description master mailboxes are 16 additional mailboxes that you can assign as announcement, call routing, sub- scriber, or directory dialing mailboxes. Use master mailboxes when setting up group ring au...

  • Page 86: Message Count Display

    Message count display 80 ◆ chapter 1: features ds1000/2000 intramail feature handbook message count display description the telephone display provides interactive status updates for the subscriber’s mailbox. The subscriber doesn’t have to call their mailbox and wait for the voice prompts to find out...

  • Page 87: Message Count Display

    Message count display ds1000/2000 intramail feature handbook chapter 1: features ◆ 81 1 operation using the message count display operation is automatic..

  • Page 88: Message Delete

    Message delete 82 ◆ chapter 1: features ds1000/2000 intramail feature handbook message delete description a subscriber mailbox user can delete any messages left in their mailbox. Message delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and sav...

  • Page 89: Message Forward

    Message forward ds1000/2000 intramail feature handbook chapter 1: features ◆ 83 1 message forward description a subscriber mailbox user can forward a message in their mailbox to a co-worker. Forwarding is helpful when a subscriber receives a message with which a co-worker can assist them. Rather tha...

  • Page 90: Message Length

    Message length 84 ◆ chapter 1: features ds1000/2000 intramail feature handbook message length description you can set the maximum length of a message that can be left in a subscriber mailbox. When a caller tries to leave a message that exceeds the limit, they hear, “you have reached the recording li...

  • Page 91: Message Listen Mode

    Message listen mode ds1000/2000 intramail feature handbook chapter 1: features ◆ 85 1 message listen mode description after logging onto their mailbox, the subscriber can select the category of messages to which they want to listen. Then can listen to just new messages, just saved messages, or all m...

  • Page 92: Message Notification

    Message notification 86 ◆ chapter 1: features ds1000/2000 intramail feature handbook message notification description once activated by the subscriber mailbox user, message notification dials a telephone number to let the user know when there are new messages in their mailbox. With message notificat...

  • Page 93: Message Notification

    Message notification ds1000/2000 intramail feature handbook chapter 1: features ◆ 87 1 operation setting up message notification (page 1 of 2) [super display soft key] - [keyset soft key] log onto subscriber mailbox. Op (67) access the mailbox options menu. [mbox opts] - [n/a] n (6) access the messa...

  • Page 94: Message Notification

    Message notification 88 ◆ chapter 1: features ds1000/2000 intramail feature handbook n (6) the notification destination is a telephone number. [number] - [num] d (3) the notification destination is a digital pager. [pager] - [page] * skip this option without changing your entry. [next] - [next] # ba...

  • Page 95: Message On Hold

    Message on hold ds1000/2000 intramail feature handbook chapter 1: features ◆ 89 1 message on hold description message on hold allows the system administrator to record a message that will play to callers while they wait on hold. For example, you can record a message summarizing available services or...

  • Page 96: Message Playback Direction

    Message playback direction 90 ◆ chapter 1: features ds1000/2000 intramail feature handbook message playback direction description when a user dials l (5) after logging into their mailbox, intramail will play their messages in either lifo (last-in-first-out) or fifo (first-in-first-out) order. Since ...

  • Page 97: Message Record

    Message record ds1000/2000 intramail feature handbook chapter 1: features ◆ 91 1 message record description see record and send a message on page 99. Operation see record and send a message on page 99..

  • Page 98: Message Reply

    Message reply 92 ◆ chapter 1: features ds1000/2000 intramail feature handbook message reply description a subscriber mailbox user can reply to a message from a co-worker by dialing re , without knowing the caller’s extension or mailbox number. Message reply saves the subscriber valuable time since t...

  • Page 99: Message Storage Limit

    Message storage limit ds1000/2000 intramail feature handbook chapter 1: features ◆ 93 1 message storage limit description message storage limit sets how many messages can be left in a subscriber mailbox. Message storage limit is another invaluable tool for managing intramail’s voice message storage ...

  • Page 100: Message Waiting Lamp

    Message waiting lamp 94 ◆ chapter 1: features ds1000/2000 intramail feature handbook message waiting lamp description an extension’s ring/message lamp flashes on the telephone to indicate that the user has new messages waiting in their mailbox. Once intramail is properly installed and programmed, te...

  • Page 101: Multiple Company Greetings

    Multiple company greetings ds1000/2000 intramail feature handbook chapter 1: features ◆ 95 1 multiple company greetings description the automated attendant can answer each individual trunk (outside line) with a unique greeting and unique set of dialing options. Since there are a total of 8 answer ta...

  • Page 102: Next Call Routing Mailbox

    Next call routing mailbox 96 ◆ chapter 1: features ds1000/2000 intramail feature handbook next call routing mailbox description the next call routing mailbox provides callers with additional dialing options while listening to a subscriber mailbox recorded or default greeting. It also provides additi...

  • Page 103: Programming Voice Mail

    Programming voice mail ds1000/2000 intramail feature handbook chapter 1: features ◆ 97 1 programming voice mail description you program (customize) intramail by using the ds1000/2000 telephone programming or the windows tm - based ds1000/2000 pc program running on a pc or laptop. You can also do lim...

  • Page 104: Quick Message

    Quick message 98 ◆ chapter 1: features ds1000/2000 intramail feature handbook quick message description quick message is a dial action table action that allows automated attendant callers to dial a digit (normally *) followed by a mailbox number to leave a message in a subscriber mailbox. Since quic...

  • Page 105: Record and Send A Message

    Record and send a message ds1000/2000 intramail feature handbook chapter 1: features ◆ 99 1 record and send a message description a subscriber mailbox user can record and send a message to any other subscriber mailbox. Record and send a message is the heart of intramail’s voice messaging system. It ...

  • Page 106: Record and Send A Message

    Record and send a message 100 ◆ chapter 1: features ds1000/2000 intramail feature handbook record and send a message [super display soft key] - [keyset soft key] log onto subscriber mailbox. Rs (77) record and send a message. [record] - [rec] enter the number of the mailbox to receive the message. #...

  • Page 107: Remote Programming

    Remote programming ds1000/2000 intramail feature handbook chapter 1: features ◆ 101 1 remote programming description you can remotely program intramail by using the windows tm -based ds1000/2000 pc program running on a pc or laptop. After the initial installation, remote programming allows you to cu...

  • Page 108: Screened Transfer

    Screened transfer 102 ◆ chapter 1: features ds1000/2000 intramail feature handbook screened transfer description screened transfer is an automated attendant option that allows callers to directly dial system extensions. Screened transfer (and its related feature unscreened transfer) allows the intra...

  • Page 109: Screened Transfer

    Screened transfer ds1000/2000 intramail feature handbook chapter 1: features ◆ 103 1 operation n/a screened transfer (trf) operation ■ call = call answered by the automated attendant. ■ extension = extension dialed by automated attendant caller. If auto attendant do not disturb is off (see page 21 f...

  • Page 110: Security Code

    Security code 104 ◆ chapter 1: features ds1000/2000 intramail feature handbook security code description a mailbox can have a security code to protect it from unauthorized access. A security code must be 4 digits long, using 0-9. If a subscriber wants to keep their mailbox private, they can enter a ...

  • Page 111: Security Code

    Security code ds1000/2000 intramail feature handbook chapter 1: features ◆ 105 1 deleting a security code (from your system administrator’s mailbox) [super display soft key] - [keyset soft key] log onto system administrator’s mailbox. Sa (72) access system administrator options. [sys admin] - [n/a] ...

  • Page 112: Single Digit Dialing

    Single digit dialing 106 ◆ chapter 1: features ds1000/2000 intramail feature handbook single digit dialing description an automated attendant caller can press a single key to route to an extension, route to another destination, or use an intramail feature. Single digit dialing simplifies the automat...

  • Page 113: Subscriber Mailbox

    Subscriber mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 107 1 subscriber mailbox description a subscriber mailbox is the type of mailbox assigned to a telephone system extension. The telephone assigned to the subscriber mailbox is called the subscriber’s extension. When an ex...

  • Page 114: System Administrator

    System administrator 108 ◆ chapter 1: features ds1000/2000 intramail feature handbook system administrator description the system administrator is a subscriber mailbox that has unique system administration features such as recording welcome messages and instruction menus, and deleting messages in a ...

  • Page 115: System Administrator Mailbox

    System administrator mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 109 1 system administrator mailbox description a system administrator mailbox is a subscriber mailbox in which you have enabled the system adminis- trator option. This provides the subscriber with system admini...

  • Page 116: System Re-Initialization

    System re-initialization 110 ◆ chapter 1: features ds1000/2000 intramail feature handbook system re-initialization description initializing the telephone system automatically initializes all intramail programming. You may want to do this if the site requirements significantly change and it is easier...

  • Page 117: Time and Date

    Time and date ds1000/2000 intramail feature handbook chapter 1: features ◆ 111 1 time and date description since intramail is completely integrated with the telephone system software, the intramail time and date is the same as the phone system time and date. Since time and date is used on telephone ...

  • Page 118: Time and Date Stamp

    Time and date stamp 112 ◆ chapter 1: features ds1000/2000 intramail feature handbook time and date stamp description while listening to a message, a subscriber mailbox user can dial ti to hear the time and date the message was left. This is a handy option while reviewing messages. The subscriber can...

  • Page 119: Transfer to A Mailbox

    Transfer to a mailbox ds1000/2000 intramail feature handbook chapter 1: features ◆ 113 1 transfer to a mailbox description an extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal message for the co-worker. Transfer to a mailbox is one of the b...

  • Page 120: Transfer to A Ucd Group

    Transfer to a ucd group 114 ◆ chapter 1: features ds1000/2000 intramail feature handbook transfer to a ucd group description the automated attendant can transfer outside callers to a ucd hunting group master number. If a cus- tomer has a ucd group set up for a department (such as sales or tech servi...

  • Page 121: Undefined Routing

    Undefined routing ds1000/2000 intramail feature handbook chapter 1: features ◆ 115 1 undefined routing description an automated attendant undefined routing is a dial action table key assignment for which there is no routing defined. When an automated attendant caller dials a digit and there is no ro...

  • Page 122: Unscreened Transfer

    Unscreened transfer 116 ◆ chapter 1: features ds1000/2000 intramail feature handbook unscreened transfer description unscreened transfer is an automated attendant option that allows callers to directly dial system exten- sions. Unscreened transfer (and its related feature screened transfer) allows t...

  • Page 123: Unscreened Transfer

    Unscreened transfer ds1000/2000 intramail feature handbook chapter 1: features ◆ 117 1 operation n/a unscreened transfer (utrf) operation ■ call = call answered by the automated attendant. ■ extension = extension dialed by automated attendant caller. If auto attendant do not disturb is off (see page...

  • Page 124: Voice Mail Overflow

    Voice mail overflow 118 ◆ chapter 1: features ds1000/2000 intramail feature handbook voice mail overflow description the telephone system can automatically reroute unanswered outside calls to the intramail automated atten- dant. Voice mail overflow ensures that intramail will pick up calls that don’...

  • Page 125: Voice Prompting Messages

    Voice prompting messages ds1000/2000 intramail feature handbook chapter 1: features ◆ 119 1 voice prompting messages description intramail provides the telephone system with voice prompting messages which tell the extension user the status or progress of their call. For example, if an extension user...

  • Page 126: Volume Control

    Volume control 120 ◆ chapter 1: features ds1000/2000 intramail feature handbook volume control description since intramail is completely integrated with the telephone system software, volume control is available at a subscriber’s keyset any time while listening to a message, greeting, or prerecorded...

  • Page 127: Soft Key Glossary

    Soft key glossary ds1000/2000 intramail system guide chapter 2: soft key glossary ◆ 111 2 chapter 2: soft key glossary soft key glossary soft key glossary ■ following is an alphabetical index of the intramail soft keys. Also see the operation section of each feature. Soft key feature phone type defi...

  • Page 128: Soft Key Glossary

    Soft key glossary 112 ◆ chapter 2: soft key glossary ds1000/2000 intramail system guide change message notification super display change the message notification setup. Chng keyset clear message notification super display keyset erase the message notification number you just entered. Continue messag...

  • Page 129: Soft Key Glossary

    Soft key glossary ds1000/2000 intramail system guide chapter 2: soft key glossary ◆ 113 2 exit answer schedule override announcement mailbox auto att. Do not disturb auto time stamp call routing mailbox call screening erasing all messages exiting a mailbox greeting instruction menu listening to mess...

  • Page 130: Soft Key Glossary

    Soft key glossary 114 ◆ chapter 2: soft key glossary ds1000/2000 intramail system guide mbox opts auto time stamp mailbox options menu main menu message notification security code super display press to access the mailbox options menu. Msg list main menu message listen mode super display press to ac...

  • Page 131: Soft Key Glossary

    Soft key glossary ds1000/2000 intramail system guide chapter 2: soft key glossary ◆ 115 2 pause announcement mailbox auto att. Do not disturb call routing mailbox conversation record greeting instruction menu listening to messages mailbox name message forward message on hold message reply record and...

  • Page 132: Soft Key Glossary

    Soft key glossary 116 ◆ chapter 2: soft key glossary ds1000/2000 intramail system guide screen call screening super display press to access the call screening options. Scrn keyset subscriber erasing all messages mailbox name mailbox sec. Code delete security code system administrator super display p...

  • Page 134

    *80044mfh01* 80044mfh01 january 31, 2005 printed in u.S.A. Nec unified solutions, inc., 4 forest parkway, shelton, ct 06484 tel: 203-926-5400 fax: 203-929-0535 www.Necunifiedsolutions.Com.