Pacific Energy neo 1.2 Installation & Operating Instructions Manual - Troubleshooting
310816-28_NEO 1.2 EU-En
Operator Instructions
Problem
Cause
Cure
Glass is Dirty
1. Wood is wet
- Use dry wood
2. Turning down air control
- Do not turn down until
or damper too soon
a) there is a good bed of coals
b) the wood is charred
3. Draft too low
- Improper chimney height and / or diameter
- Chimney plugged or restricted, check flue
- Provide outside air for combustion
4. Door gasket leakage
- Replace gasket
- Check latch
Excessive Creosote Buildup - See 1,2,3, above.
Low Heat Output
1. Wood is wet
- Use dry wood
2. Fire too small
- Build a larger fire
3. Draft too low
- Chimney plugged or restricted, inspect and clean
Stove Won't Burn
1. Combustion air supply blocked
- Check outside air supply for obstruction
- Check that room air cover is removed
2. Draft too low
- Chimney plugged or restricted, inspect and clean
- Chimney oversized or otherwise unsuitable,
consult Dealer
Troubleshooting
Baffle Removal
Chimney connector pipe should be disconnected from stove to clean and inspect. Only if this is not possible should you
remove baffle assembly. CAUTION: Ceramic blanket insulation is located on top of baffle. Do not use a vacuum in this
area.
DO NOT OPERATE WITH BAFFLE ASSEMBLY OR INSULATION REMOVED.
Remove the retaining pin at the back of the firebox, just under the baffle. Lift baffle up on one side and remove the cor-
responding brick rail by lifting up and off the mounting pins. Lift the entire Baffle up and pull forward to disconnect from
the supply tube. Tilt baffle sideways to drop down and remove from firebox. Re-install baffle assembly in reverse order.
WARNING Sweep/Clean chimney with baffle installed or be sure to plug the top of the baffle
tube in the back of the firebox before sweeping or cleaning. Failure to prevent ash or soot
from falling into the baffle tube will cause incorrect operation and will lead to premature burn
out of the tube or baffle.
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5055.600EU-A