Pacific LightNet Snom 360 User Manual - Customer Support
S N O M U S E R ’ S G U I D E
Chapter
4
Customer Support
This section will cover some basic troubleshooting tips, provide contact information and define some
common terms used throughout this guide
Troubleshooting Tips
• Symptom: Phone cannot receive calls or incoming calls are directed only to voicemail, but you
can still make calls from your phone.
Solution: verify that your Do Not Disturb service is turned off and that your phone is registered. Also
check your call forwarding settings including SimRing or Find-Me / Follow-Me and voice mail delay
settings. .If this is unsuccessful, reboot your phone.
• Symptom: Phone cannot place or receive calls and does not provide dial tone when off-hook.
Solution: verify that your phone’s network cable is plugged in, that the phone is powered, and that the
phone is displaying your telephone number. If the phone is displaying an X icon to the left of your
telephone number, reboot your phone by pressing the Settings key, use the up/down arrow keys to select
Maintenance (option 8) and press the Enter key. Use the arrow keys to select Reboot and press the Enter
key. Press the Enter key one more time to confirm you want to reboot the phone. Your phone will
reboot. This may take up to a minute to complete. If this is unsuccessful, contact Pacific LightNet
Customer Support for assistance.
• Symptom: Handset and/or speakerphone are very quiet or does not work.
Solution: The most common cause of this is that the headset button
has been inadvertently pressed.
Press the Headset button to deactivate the handsfree device and then try your call again. If the problem
persists verify the volume levels for the device you are using. Also check to make sure that your handset is
properly connected to your phone. See image on next page.
• Symptom: Snom phone was just installed but there is no dial tone when the handset is lifted.
Solution: When the Snom 320 phones are first shipped, there is a small rubber stopper between the hook
button and the case to prevent damage in shipping. Verify that this rubber stopper has been removed and
that your hook button pops up when you lift the handset. The stopper is located directly below the hook
button. In some cases this stopper may also fall into the casing. If this occurs contact Pacific LightNet
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