Pacific LightNet Snom 360 User Manual - Glossary
S N O M U S E R ’ S G U I D E
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Email:
support@pacificlight.net
You can also access this and other relevant user guides online by logging into the Communications Center
at
https://selfcare.plni.net
. After you login with your 10-digit phone number and Communications Center
password, select Phone Settings then click on the Service Manual option. Links to all user guides are
provided. This includes the Communications Center, Message Center and other user guides for Pacific
LightNet Next Generation Network products.
Glossary
Active Line: Your Snom phone can have up to 5 different lines registered to it. This means you can make
or receive calls with up to 5 different numbers. The active line is the line you have selected to place
outgoing calls with. Regardless of what your active line is, you can still receive calls on any of the lines
programmed to your Snom phone.
Attendant Console: The Attendant Console is an upgraded version of the Snom 360 phone with a
sidecar. This provides extra programmable button keys. These keys may be used for any of a number of
different features such as speed dial, line state monitoring, call pickup, etc. Typically PLNI recommends
the Attendant Console if you require Line State Monitoring on more than 8 lines.
Autodial: Snom phones are configured to automatically dial a number or the partial number as it is
currently entered after five (5) seconds. This setting can be changed to a different value or disabled
completely at the request of the Business Group Administrator. Changes will be applied to all members of
the Business Group, not just an individual user. If the feature is disabled, users MUST press the Enter or
speakerphone button in order to dial a call.
Business Group: A Business Group is the group of users and lines within a company. Each Business
Group can be treated as a single entity regardless of the physical locations of all the lines in the group.
Some settings and features such as Call Blocking or Account Codes can be applied to the whole Business
Group as well customized for individual users. A customer may have one shared Business Groups for
multiple service locations. A customer may also have multiple Business Groups for a single service
location. A customer may also have multiple service locations with one Business Group for each site.
Business Group Administrator: A Business Group Administrator is the customer responsible for
overseeing the features and functions of other users within their Business Group. PLNI recommends that
each customer designate at least two Business Group Administrators per Business Group in case one or
the other person is unavailable. Business Group Administrators have control over the features and
settings of other users within their Business Group. This includes features such as Call Forwarding or Call
Blocking as well as settings such as other user’s Communications Center password or Voice Mail PIN.
Call Logs: The calls logs will display a history of the calls to and from your phone. The Snom 360 phone
has three different call logs: Missed, Received, and Dialed. You can access these logs via the softkeys
when the phone is in idle state.