Packard Bell Smart TV32 Getting Started Manual - page 13
UK
Packard Bell Limited Warranty -
13
E
NG
LISH
P
ACKARD
B
ELL
L
IMITED
W
ARRANTY
1. D
EFINITIONS
• “Packard Bell” shall mean the Packard Bell sales office of the coun-
try in which the Packard Bell Product has been purchased or if
there is no Packard Bell sales office in this country: Packard Bell
B.V., Nieuweweg 279, 6603 BN, Wijchen, The Netherlands.
• “Customer” or “You” shall mean the end-user or the purchaser of
the Packard Bell product.
• “Product” shall mean Packard Bell branded hardware - desktop,
notebook and /or monitor, including peripherals or consumable
items (such as notebook battery) – or software, which are delivered
with the Product in the factory packaging.
• "Peripheral" shall mean any hardware device other than processor
or memory, connected to the computer (optical drive, hard disk,
keyboard, monitor, mouse, speakers, printer, scanner, etc.).
• "Consumable" shall mean any supplementary item delivered with
the product, to be used with the Product (a Lithium-ion battery,
earphones, cables, remote control, etc.).
• “Software” shall mean a Software program that is pre-installed on
the Product or delivered with the Product in the factory packaging.
• “Warranty” shall mean the warranty applicable by law in the coun-
try of purchase of the Product or the contractual warranty You are
entitled to as a result of the purchase of the Product.
• “Warranty Period” shall mean the period during which you are
entitled to the application of the Warranty on the Product. The
Warranty Period starts from the date of purchase or delivery of the
Product.
• “Service & Support” or "Customer Contact Center" or "CCC" shall
mean the Packard Bell technical assistance and service provided by
its technician or technical representative and the Packard Bell call
centre that is accessible to You.
• “Country” shall mean the country of purchase of the Product by
You.
• “Warranty & Service Sheet” shall mean the document supplied in
the factory packaging on which You will find the Warranty Period
and the type of service You are entitled to on the Product pur-
chased as well as the contact information to contact Service & Sup-
port in the Country.
2. H
OW
TO
ACTIVATE
THE
P
ACKARD
B
ELL
W
ARRANTY
Packard Bell understands your needs for product excellence as well as
Service & Support.
In order to supply the best Service & Support when necessary, Packard
Bell recommends You to activate the applicable Warranty as soon as
Your Product is installed.
This Warranty is subject to the registration of the Product via the on-line
registration software (wherever available). The Customer will provide
Packard Bell with the correct date of purchase in order to obtain the
Warranty Period. In case of doubt, the Customer will provide Packard
Bell with a copy of the proof of purchase (invoice or delivery note).
Packard Bell will keep a record of all registrations of personal data in
order to provide appropriate Service & Support and adequate assistance
to You during the Warranty Period. Packard Bell will protect this
personal data to its best effort and may transfer this personal data to
third party in order to ensure Service & Support is carried out. You may
refuse transfer of personal data, have access to and/or modify your
personal data by sending a letter to Packard Bell’s address in the
Country reproduced on the Warranty & Service Sheet. Packard Bell will
handle all personal data according to the applicable data protection
laws.
3. W
ARRANTY
COVERAGE
Packard Bell warrants that the Product and the Software are free from
defect in material and workmanship for the Warranty Period set out in
the Warranty & Service Sheet, included with the Product. Packard Bell
guarantees that the Product is free of viruses (or other pre-programmed
devices with similar effect) at the moment of first use only.
Please note that peripherals/accessories and consumable items may
have a different Warranty Period as set out in these Warranty conditions
or Your Warranty & Service Sheet.
This warranty is limited to the replacement of the Product or part recog-
nised as defective with an identical or comparable Product or part, new
or equivalent to new. This warranty covers the repair, parts and labour
included or exchange, as set out below, during the Warranty Period.
Any items missing from the original packaging of the Product must be
reported to Service & Support within 90 days from the date of purchase.
No missing items can be provided free of charge after this period as the
Customer is considered to have accepted the Product as delivered. To
report any missing items please contact the relevant support number
that you can find on the Warranty & Service Sheet.
Software Warranty only applies to Software that was originally supplied
with the Product. It does not provide the Customer with Software usage
support. Any other Software (e.g. games) is subject to the third party
licence and warranty conditions.
Specifically for batteries:
Disposable batteries that may be included with the Product are not
covered by any contractual/limited warranty. Notebook batteries are
expressly excluded from warranty. Any charging time or battery life
otherwise indicated merely corresponds to indicative timeframes which
may vary depending on End-User’s use and provided the End-User
respects Packard Bell advices to optimize the battery life time.
Specifically for Liquid Crystal Display (“LCD”) screens:
Packard Bell strives to provide the highest quality LCD display products
in the industry.
LCD monitors use a technology based on pixels. A pixel is a combina-
tion of three sub-pixels (red, green and blue) that produce a specific
colour. There are millions of these sub-pixels on each LCD screen. Pixel
faults on LCD screens can be comprised of whole pixels or sub-pixels
going dark, staying permanently lit or flashing.
The screen is divided into 2 zones as indicated in the picture. Zone A
occupies the centre of the screen and represents 75% of the height and
75% of the width of the screen. Zone B occupies the rest of the screen.
Bright dot: a dot appears bright and is always visible on the screen.
Dark dot: a dot doesn’t illuminate at all resulting in a black dot.
Packard Bell will replace an LCD screen during the Warranty Period if
it meets one of the following criteria:
• The screen contains one or more bright dots.
• The screen contains 4 or more dark dots in Zone A.
• The entire screen contains 8 or more dark dots in total.
Whenever this is reasonable and at the sole discretion of Packard Bell or
when this is mandatory by national consumer legislation of the Country,
Packard Bell may limit or extend the Warranty Period on the Product.
If the Customer requests Service & Support in another country than the
Country and/or when the Warranty period on the Product is finished,
Service & Support will be invoiced to the Consumer.
4. W
ARRANTY
EXCLUSIONS
This Warranty does not apply when: