Model no. Kx-vc500 user manual thank you for purchasing a panasonic hd visual communication unit. Please read this manual carefully before using this product and save this manual for future use. In this manual, the suffix of each model number (e.G., kx-vc500 ex ) is omitted unless necessary. Hd visu...
Introduction feature highlights dce * 1 dce * 1 video camera display microphone router internet router microphone video camera display *1 dce: data circuit-terminating equipment lifelike visual communication you can experience lifelike visual communication with smooth, high-quality video and clear s...
Selectable video source by connecting your computer or video camera to the kx-vc500, you can show your computer’s screen or video camera image to video conference call participants. (page 49, page 52) encrypted communication packets sent for video conference calls can be encrypted to prevent packet ...
Table of contents for your safety ........................................................................................6 for your safety .................................................................................................................6 before operation ...............................
Displaying the connection status .................................................................................56 displaying unit information ...........................................................................................57 contacts and settings ..........................................
For your safety to prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. Warning denotes a potential hazard that could...
To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into ...
Unplug the unit from the ac outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may...
Caution power when the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it. If an unused unit is left...
Notes about operation please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device. 3. Do not plac...
Data security we recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing data loss keep a separate record of all information sto...
Precaution for users in the united kingdom for your safety, please read the following text carefully. This appliance is supplied with a moulded three-pin mains plug for your safety and convenience. A 5 amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the repla...
Note for the battery symbol (bottom two symbol examples): this symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the directive for the chemical involved. For users in germany only • machine noise information ordinance, 3rd gpsgv: the hig...
Part names and usage main unit (front) a b c d e f g h power led shows the power status. The led is red when the power is on and off when the power is off. Remote control signal receiver receives remote control signals. The maximum range of reception is approximately 8 m from front of the kx-vc500, ...
Main unit (back) rs-232c terminal this terminal is not available for use. Mic jack (page 20) used to connect the boundary microphone (optional). (page 17) audio in l/r jack (page 20) used to connect general-purpose microphones (not for the boundary microphone). Lan jack (page 20) connect a lan cable...
Remote control press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only. (page 53) press to display/hide information about the other party, guide...
Boundary microphone (optional accessory) boundary microphone (proprietary cable included. Cable length: approx. 8.5 m) a b part no.: kx-vca001 mic mute button press to mute your own voice so that other video conference call participants cannot hear you. (page 46) led indicate the operational status ...
Led patterns leds indicate the operational status of the kx-vc500, as follows: led pattern status slow blue flashing • starting up • idle state blue on • in a video conference call (including when dialling, receiving a video conference call, and being disconnected) orange on • self diagnosis is bein...
• it takes about 7 seconds to return from screen standby mode. (the length of time may vary depending on the type of display you are using.) user manual 19 preparation.
Connecting the kx-vc500 this section describes how to connect the main video camera, display, microphone, lan cable and power cord. To each device to a router to earthed ac outlet to a display a b c d f e notice • use only the included power cord. Note • make sure to read the instruction manuals for...
5. Insert the included power cord ( f ) into the ac in terminal on the back of the kx-vc500. • use only the included power cord. 6. Plug in the power cord into the power outlet. • choose an outlet that is convenient for plugging/unplugging. System layout examples display and main video camera place ...
Display microphone microphone microphone 4 m 4 m 4 m display microphone microphone microphone microphone 4 m 4 m 4 m 4 m the range of each microphone (the radius of the circle with a microphone at the centre) varies according to the level of surrounding and the number of microphones being used. Plac...
Amplifier/active speaker connection this section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speaker to the audio out l/r jack on the back of the kx-vc500 using a stereo pin plug cable. Note • connect the amplifier/active speaker correctly, as follows: – le...
Turning the power on/off note • make sure that peripheral devices (e.G., display, main video camera) are turned on. 1 press the [power] button on the front of the kx-vc500. • the power led and all of the one-touch connection button leds turn on. Then, the one-touch connection button leds turn off, t...
Screen display home screen (idle screen) displayed when the power is turned on. Also displayed when the [home] button is pressed on the kx-vc500 or on the remote control. A b c d f e main video camera image displays the video from the main video camera. Unit information displays the kx-vc500’s name,...
Menu screen (idle screen) displayed when [menu] is pressed on the remote control. Displays operations you can perform and settings you can change. D c b a c e main video camera image displays the video from the main video camera. Unit information displays the kx-vc500’s name, ip address, maximum ban...
Video conference call screen a c b e d g f other party’s information when registered in the contact list: the other party’s name/group name is displayed. When not registered in the contact list: the other party’s ip address is displayed. Network status indication this icon is displayed when the netw...
Making a video conference call you can make a video conference call using one of the following methods. Note • during a video conference call, you cannot perform the following operations: – pressing [menu] to display the menu screen. – pressing [contact] to display the contact list screen. • make su...
4 when you want to end the call, press [end] . • the home screen is displayed. Calling from the home screen (operation with the remote control) 1 press [home] . • the home screen is displayed. 3 2 1 4 2 with the dial keys, enter a one-touch connection number ( 1 to 5 ). • the information registered ...
Calling from the menu screen (operation with the remote control) note • from the menu screen, you can make a video conference call using up to 99 speed dial numbers ( 1 to 99 ). (from the home screen, you can make a video conference call using up to 5 one-touch connection numbers [ 1 to 5 ].) 1 pres...
Calling from the contact list (2-party conference/3-party conference/4-party conference) 1 press [menu] . • the menu screen is displayed. 3 4 5 2, 3 1 2 select "contact list" using [ ][ ] and press [enter] . • the contact list screen is displayed. The entries are grouped in the index tabs and displa...
4 press [start] to start the call. 5 when you want to end the call, press [end] . • the home screen is displayed. 32 user manual starting a video conference.
Calling by entering an ip address you can make a video conference call by entering the ip address of the party you want to call. 1 press [menu] . • the menu screen is displayed. 4 5 1 3 2 2 select "manual dial" using [ ][ ] and press [enter] . • the input screen is displayed. Note • you can press [r...
[g] : the screen will be switched to input screen 3. • ip addresses will be cleared if you move to another input screen without pressing [start] . 3 enter the ip address. • if the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: the ip add...
Calling from the call history you can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or i...
1 press [menu] . • the menu screen is displayed. 4 5 2, 3 1 2 select "call history" using [ ][ ] and press [enter] . • the outgoing call history screen is displayed. Note • the result of the video conference call is displayed in the "call result" column as follows: – : the video conference call was ...
Answering a video conference call depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer). (page 63) note • make sure that peripheral devices (e.G., display, main video camera) are turned on...
When automatic answer is set when a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. 38 user manual starting a video conference.
Changing the screen layout during a 2-party video conference call you can choose from 3 different screen layouts when taking part in a 2-party video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – layout 1 : the other party’s...
Changing the screen layout during a 3-party video conference call you can choose from 4 different screen layouts when taking part in a 3-party (this site, site 1, site 2) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – ...
Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use. Display screen layout side by side layout 1 site 1(2) layout 2 (site 1) 2 layout 3 this site layout 4 example: ...
Changing the screen layout during a 4-party video conference call you can choose from 6 different screen layouts when taking part in a 4-party (this site, site 1, site 2, site 3) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layo...
Layout 1 layout 2*¹ layout 6 layout 3 a: site 1 b: site 2 c: site 3 d: this site layout 4 layout 5 b d a c a b c a d b c *1 image edges are trimmed and the image is centred. Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displayed...
Display screen layout remote sites layout 1 all sites layout 2 site 1 layout 3 site 2 layout 4 site 3 layout 5 this site layout 6 example: when using layout 3 [b] : the screen layout will be switched to layout 1. [r] : the screen layout will be switched to layout 2. [g] : the screen layout will be s...
Adjusting the volume you can adjust the volume during a video conference call. 1 press [volume (+/–)] . • the volume level bar is displayed at the bottom of the screen. 1, 2 2 adjust the volume using [volume (+/–)] . • pressing [+] will increase the volume of the other party’s voice. • pressing [–] ...
Muting the microphone during a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • you can set the microphone(s) to be mute at the start of a received...
Reducing microphone noise you can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 press [y] . • "whisper mode [on]" is displayed, and noise ...
Adjusting the tone you can adjust the tone during a video conference call. 1 press [tone ( / )] . • the tone control dialogue box appears, and the current tone setting is displayed. 1, 2 2 press [tone ( / )] to select a tone setting. • "more highs" : high-pitched sounds are amplified. • "standard" :...
Displaying a computer’s screen you can display a computer’s screen on your display and to other parties by connecting the computer to the kx-vc500. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Dce * 1 dce * 1 main video camera compute...
Resolution refresh rate (hz) vga 60/72/75/85 svga 60/72/75/85 xga 60/70/75/85 displaying the computer’s screen you can switch the display from the main video camera to the computer screen during a video conference call. 1 press [pc] . • the computer’s screen is displayed. The computer screen is also...
2 press [camera main] to return to showing the main video camera’s image. Note • only the party that pressed the [pc] button can perform this operation. Note • on the home screen, you can also display the computer’s screen on your display by pressing [pc] . While the computer’s screen is displayed, ...
Displaying the sub video camera’s image when a sub video camera is connected to the kx-vc500, you can display the sub video camera’s image on your display and to other parties. Dce * 1 dce * 1 main video camera sub video camera router internet *1 dce: data circuit-terminating equipment connecting th...
Displaying the sub video camera’s image you can switch the display from the main video camera to a sub video camera during a video conference call. 1 press [camera sub] . • the sub video camera’s image is displayed. The image is also visible on the other party’s display. Note • pressing [full screen...
Note • on the home screen, you can also display the sub video camera’s image on your display by pressing [camera sub] . While the sub video camera’s image is displayed, the kx-vc500 will not enter screen standby mode. To return to the home screen, press [camera main] . 54 user manual displaying othe...
Displaying a still image from the sub video camera you can display a still image from the sub video camera during a video conference call. Note • fix your sub video camera and the object so that the image is not blurred. 1 press [camera sub] . • the sub video camera’s image is displayed. 1 4 3 2 2 p...
Displaying the connection status you can confirm the connection status of the network and peripheral devices. 1 press [status] . • the connections status screen is displayed. An "x" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connecte...
Displaying unit information 1 press [status] twice. • the unit information screen is displayed. 2 1 • the status of communication encryption is displayed under "encryption" and the resolution for sending images is displayed under "resolution (send)" . This information is not displayed when communica...
Adding contacts to the contact list you can register the information of up to 99 contacts in the contact list. Note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" a...
3. Use [ ][ ] to select the following items for input: "group/site" : enter a name for the video conference call (up to 24 characters). (page 79) "speed dial" : enter a speed dial number ( 1 – 99 ). "multi-point" : use [ ][ ] to select "2 sites" or "3 sites" . For "site 1" / "site 2" / "site 3" : us...
2. Use [ ][ ] to select "contact list" and press [enter] . • the contact list screen is displayed. 3. Use [ ][ ] to select the contact you want to delete. • you can use [ ][ ] to select the displayed tab. (page 31) • you can use the numeric buttons of the remote control to select the displayed tab. ...
2. Use [ ][ ] to select "call history" and press [enter] . • the outgoing call history screen is displayed. 3. Use [ ][ ] to select the multiple-party entry you want to add as a multiple-party contact, and press [b] . • the contact list registration screen is displayed. 4. Use [ ][ ] to select the n...
Setting the date and time 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Use [ ][ ] to select "set date/time" and press [enter] . • the date/time settings screen is displayed. 4. Use [ ][ ] to sel...
3. Use [ ][ ] to select "sound settings" and press [enter] . • the sound settings screen is displayed. 4. Use [ ][ ] to select the following items for input: "welcome screen vol." : press [enter] and use [ ][ ] to select the volume level ( "low" , "medium" [default] or "high" ) played at the start-u...
4.0mbps , 5.0mbps , 6.0mbps , 7.0mbps , 8.0mbps , 9.0mbps [default], 10.0mbps ). Note • the maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties. • you cannot select a value t...
– "full hd" (default): the resolution of still images is full hd. – "hd" : the resolution of still images is hd. Note • if the network has low bandwidth and a high rate of packet loss, selecting "hd" is recommended. For details, contact your dealer. • if the field frequency is different between part...
Note • if the manual settings screen is displayed, press [b] to return to the auto settings screen. 5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the system settings screen is displayed. Note • depending on how man...
When setting boundary microphones in a row perpendicular to the display: connector main video camera speaker speaker display r ch l ch mic 1 r ch l ch mic 2 r ch l ch mic 3 mic 1: "center stereo" mic 2: "center stereo" mic 3: "center stereo" when setting boundary microphones parallel with the displa...
Making remote control settings you can specify a remote control id from 1, 2, or 3 for both the remote control and the kx-vc500. The kx-vc500 responds to signals from any remote control with the same remote control id as itself. If you do not specify an id, the kx-vc500 responds to signals from all ...
9. Use the following procedure to change the id of the remote control. 1. Press and hold [·] and [#] at the same time. 2. Within 2 seconds after you release the buttons, press the number ( 1 to 3 ) corresponding to the id that you specified for "remote control id" in step 4. – 1 : id1 – 2 : id2 – 3 ...
3. Press [ ] . • the next page is displayed. 4. Use [ ][ ] to select "self diag." and press [enter] . • the self diagnosis screen is displayed with the dialogue box. Note • you can hide or display the dialogue box by pressing [b] . • set the microphone at least 1 m away from the speakers. 5. Press [...
Making administrator menu settings note • if a video conference call is received while data is being entered, data entry is interrupted and any unsaved data is lost. Logging in to the administrator menu 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [e...
4. Press [enter] . 5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the admin menu screen is displayed in the selected language. 7. Press [home] . • the home screen is displayed. Making encryption settings note • take...
Making software update settings 1. Login to the administrator menu. (page 71) • the admin menu screen is displayed. 2. Use [ ][ ] to select "update settings" and press [enter] . • the update settings screen is displayed. 3. Use [ ][ ] to select the following items for input: "dns server addr." : ent...
4. Use [ ][ ] to select "update software now" and press [enter] . • a dialogue box to confirm the updating of your software is displayed. Note • please carefully read and confirm the cautions in the dialogue box before proceeding to the next step. 5. Use [ ][ ] to select "yes" and press [enter] . • ...
3. Use [ ][ ] to select "standby setting" and press [enter] . • the screen standby settings screen is displayed. 4. Enter the length of time ( 0 – 99 ) in minutes until the kx-vc500 enters screen standby mode (default: 10 ). Note • if you set "0" , the kx-vc500 does not enter screen standby mode. Ho...
3. Use [ ][ ] to select "system initialize" and press [enter] . • a dialogue box to confirm the start of system initialisation is displayed. 4. Use [ ][ ] to select "yes" and press [enter] . • the system will automatically restart to complete the system initialisation. Note • after initialisation, a...
5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the select local site screen is displayed. 7. Press [home] . • the home screen is displayed. Selecting a local site 1. Press [menu] . • the menu screen is displayed. 2....
5. Use [ ][ ] to select the item you want to edit, and then make any changes. 6. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 7. Use [ ][ ] to select "yes" and press [enter] . • the select local site screen is displayed. 8. Press [home] . • the home screen is displaye...
Inputting letters and numbers you can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to ...
Table 1 english (for kx-vc500bx/kx-vc500cx/kx-vc500ex) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (easte...
Table 2 german (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode nu...
Table 3 french (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode nu...
Table 4 italian (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode n...
Table 5 spanish (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode n...
Table 6 dutch (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode num...
Switching the input mode each time [b] or [r] is pressed, the input mode will be switched in the following cycle: • [b] : letter mode ® number mode ® extended character 1 mode ® extended character 2 mode • [r] : lowercase-preferred mode ® uppercase-preferred mode the current input mode is displayed ...
Changing the remote control batteries for users in taiwan only 1. Open the cover. 2. Take out the r6 (aa) batteries. 3. Insert new batteries (r6 [aa] dry cell), minus side first, then close the cover. User manual 87 m i s c e l l a n e o u s miscellaneous.
Cleaning the unit when cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a wel...
Troubleshooting if a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the kx-vc500 is plugged into. Basic operation problem cause and solution...
Problem cause and solution operation is unresponsive or incorrect. • cables or cords may not be connected properly. → check that all cables to the kx-vc500 are connected properly. (page 15) • an error has occurred. → turn off the kx-vc500 and restart it. • there may be a problem with your communicat...
Problem cause and solution cannot connect with another party. • the lan cable is not connected properly. → check that it is connected to the kx-vc500 properly. (page 15) perform a network test by entering the ip address of the other party, and then confirm the connection to the other party. (page 69...
Audio problem cause and solution the other party cannot hear your voice. • the microphone cable is not properly connected. → check that the microphone is properly connected to the kx-vc500. (page 15) perform self diagnosis, and check the performance of the microphones that are connected to the kx-vc...
Problem cause and solution sound cuts out or echoes. • adjustments to the environment immediately after a video conference call has begun may not yet have completed. → immediately after a video conference call has begun, be sure to speak in turn with other parties. The kx-vc500 will automatically ad...
If these messages appear message cause and solution call failed. Encryption settings (on/off) must match. Please change the encryption setting on one side and try again. • the encryption settings do not match those of the other party in a video conference call. → change the encryption settings to ma...
Message cause and solution sub-camera is not connected. Check the connection. • a cable or cord is not properly connected. → check that all cables to the kx-vc500 are connected properly. (page 52) • the sub video camera is not turned on. → turn on the sub video camera. Sub-camera source is not compa...
Message cause and solution check sub camera setting set the sub camera hdmi output to 1080i. If [#] is pressed, the system enters safe mode after restart. • a standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has been detected. → change the video camera’s resolution to hd (1920 ´ 1080...
Message cause and solution received remote control id ( n1 ). Vc500 current setting is ( n2 ). Press [home] button using the correct remote control, or setup remote control as follows. 1. Press [.] and [#] at the same time 2. Within 2 seconds, press [ n2 ] 3. Press [home] to finish, this message wil...
Message cause and solution invalid dns server address. • the ip address contains an invalid value. → enter the ip address correctly. The correct format is xxx.Xxx.Xxx.Xxx (dotted format decimal notation). If the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter ...
System specifications video compression method h.264 compatible resolutions • 1920 ´ 1080i • 1280 ´ 720p • 704 ´ 480p camera input resolution 1920 ´ 1080i pc input resolutions xga, svga, vga audio compression method mpeg-4 aac ld frequency range 20 khz no. Of channels 2 bitrate 64 kbit/s, 96 kbit/s ...
Index a administrator password, setting 75 amplifier/speaker 23 answering a video conference call 37 answering, automatic 38 answering, manual 37 b batteries, changing (remote control) 87 boundary microphone 17 buttons, main unit 14 buttons, remote control 16 c calling by entering an ip address 33 c...
User manual 101 notes.
Pnqx2746za copyright: this material is copyrighted by panasonic system networks co., ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of panasonic system networks co., ltd. Panasonic system networks co., ltd. 20...