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Panasonic KX-VC500 User Manual - Muting The Microphone

Other manuals for KX-VC500: User Manual, Brochure, Operating Manual, Operating Manual
Manual is about: HD Visual communication unit

Summary of KX-VC500

  • Page 1

    Model no. Kx-vc500 user manual thank you for purchasing a panasonic hd visual communication unit. Please read this manual carefully before using this product and save this manual for future use. In this manual, the suffix of each model number (e.G., kx-vc500 ex ) is omitted unless necessary. Hd visu...

  • Page 2: Introduction

    Introduction feature highlights dce * 1 dce * 1 video camera display microphone router internet router microphone video camera display *1 dce: data circuit-terminating equipment lifelike visual communication you can experience lifelike visual communication with smooth, high-quality video and clear s...

  • Page 3: Trademarks

    Selectable video source by connecting your computer or video camera to the kx-vc500, you can show your computer’s screen or video camera image to video conference call participants. (page 49, page 52) encrypted communication packets sent for video conference calls can be encrypted to prevent packet ...

  • Page 4: Table of Contents

    Table of contents for your safety ........................................................................................6 for your safety .................................................................................................................6 before operation ...............................

  • Page 5

    Displaying the connection status .................................................................................56 displaying unit information ...........................................................................................57 contacts and settings ..........................................

  • Page 6: For Your Safety

    For your safety to prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. Warning denotes a potential hazard that could...

  • Page 7

    To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into ...

  • Page 8

    Unplug the unit from the ac outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may...

  • Page 9: Caution

    Caution power when the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it. If an unused unit is left...

  • Page 10: Notes About Operation

    Notes about operation please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device. 3. Do not plac...

  • Page 11: Data Security

    Data security we recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing data loss keep a separate record of all information sto...

  • Page 12: Precaution

    Precaution for users in the united kingdom for your safety, please read the following text carefully. This appliance is supplied with a moulded three-pin mains plug for your safety and convenience. A 5 amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the repla...

  • Page 13

    Note for the battery symbol (bottom two symbol examples): this symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the directive for the chemical involved. For users in germany only • machine noise information ordinance, 3rd gpsgv: the hig...

  • Page 14: Part Names and Usage

    Part names and usage main unit (front) a b c d e f g h power led shows the power status. The led is red when the power is on and off when the power is off. Remote control signal receiver receives remote control signals. The maximum range of reception is approximately 8 m from front of the kx-vc500, ...

  • Page 15: Main Unit (Back)

    Main unit (back) rs-232c terminal this terminal is not available for use. Mic jack (page 20) used to connect the boundary microphone (optional). (page 17) audio in l/r jack (page 20) used to connect general-purpose microphones (not for the boundary microphone). Lan jack (page 20) connect a lan cable...

  • Page 16: Remote Control

    Remote control press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only. (page 53) press to display/hide information about the other party, guide...

  • Page 17

    Boundary microphone (optional accessory) boundary microphone (proprietary cable included. Cable length: approx. 8.5 m) a b part no.: kx-vca001 mic mute button press to mute your own voice so that other video conference call participants cannot hear you. (page 46) led indicate the operational status ...

  • Page 18: Led Patterns

    Led patterns leds indicate the operational status of the kx-vc500, as follows: led pattern status slow blue flashing • starting up • idle state blue on • in a video conference call (including when dialling, receiving a video conference call, and being disconnected) orange on • self diagnosis is bein...

  • Page 19

    • it takes about 7 seconds to return from screen standby mode. (the length of time may vary depending on the type of display you are using.) user manual 19 preparation.

  • Page 20: Connecting The

    Connecting the kx-vc500 this section describes how to connect the main video camera, display, microphone, lan cable and power cord. To each device to a router to earthed ac outlet to a display a b c d f e notice • use only the included power cord. Note • make sure to read the instruction manuals for...

  • Page 21

    5. Insert the included power cord ( f ) into the ac in terminal on the back of the kx-vc500. • use only the included power cord. 6. Plug in the power cord into the power outlet. • choose an outlet that is convenient for plugging/unplugging. System layout examples display and main video camera place ...

  • Page 22

    Display microphone microphone microphone 4 m 4 m 4 m display microphone microphone microphone microphone 4 m 4 m 4 m 4 m the range of each microphone (the radius of the circle with a microphone at the centre) varies according to the level of surrounding and the number of microphones being used. Plac...

  • Page 23

    Amplifier/active speaker connection this section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speaker to the audio out l/r jack on the back of the kx-vc500 using a stereo pin plug cable. Note • connect the amplifier/active speaker correctly, as follows: – le...

  • Page 24: Turning The Power On/off

    Turning the power on/off note • make sure that peripheral devices (e.G., display, main video camera) are turned on. 1 press the [power] button on the front of the kx-vc500. • the power led and all of the one-touch connection button leds turn on. Then, the one-touch connection button leds turn off, t...

  • Page 25: Screen Display

    Screen display home screen (idle screen) displayed when the power is turned on. Also displayed when the [home] button is pressed on the kx-vc500 or on the remote control. A b c d f e main video camera image displays the video from the main video camera. Unit information displays the kx-vc500’s name,...

  • Page 26: Menu Screen (Idle Screen)

    Menu screen (idle screen) displayed when [menu] is pressed on the remote control. Displays operations you can perform and settings you can change. D c b a c e main video camera image displays the video from the main video camera. Unit information displays the kx-vc500’s name, ip address, maximum ban...

  • Page 27: Video Conference Call Screen

    Video conference call screen a c b e d g f other party’s information when registered in the contact list: the other party’s name/group name is displayed. When not registered in the contact list: the other party’s ip address is displayed. Network status indication this icon is displayed when the netw...

  • Page 28: 4-Party Conference)

    Making a video conference call you can make a video conference call using one of the following methods. Note • during a video conference call, you cannot perform the following operations: – pressing [menu] to display the menu screen. – pressing [contact] to display the contact list screen. • make su...

  • Page 29

    4 when you want to end the call, press [end] . • the home screen is displayed. Calling from the home screen (operation with the remote control) 1 press [home] . • the home screen is displayed. 3 2 1 4 2 with the dial keys, enter a one-touch connection number ( 1 to 5 ). • the information registered ...

  • Page 30

    Calling from the menu screen (operation with the remote control) note • from the menu screen, you can make a video conference call using up to 99 speed dial numbers ( 1 to 99 ). (from the home screen, you can make a video conference call using up to 5 one-touch connection numbers [ 1 to 5 ].) 1 pres...

  • Page 31

    Calling from the contact list (2-party conference/3-party conference/4-party conference) 1 press [menu] . • the menu screen is displayed. 3 4 5 2, 3 1 2 select "contact list" using [ ][ ] and press [enter] . • the contact list screen is displayed. The entries are grouped in the index tabs and displa...

  • Page 32

    4 press [start] to start the call. 5 when you want to end the call, press [end] . • the home screen is displayed. 32 user manual starting a video conference.

  • Page 33

    Calling by entering an ip address you can make a video conference call by entering the ip address of the party you want to call. 1 press [menu] . • the menu screen is displayed. 4 5 1 3 2 2 select "manual dial" using [ ][ ] and press [enter] . • the input screen is displayed. Note • you can press [r...

  • Page 34

    [g] : the screen will be switched to input screen 3. • ip addresses will be cleared if you move to another input screen without pressing [start] . 3 enter the ip address. • if the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: the ip add...

  • Page 35

    Calling from the call history you can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or i...

  • Page 36

    1 press [menu] . • the menu screen is displayed. 4 5 2, 3 1 2 select "call history" using [ ][ ] and press [enter] . • the outgoing call history screen is displayed. Note • the result of the video conference call is displayed in the "call result" column as follows: – : the video conference call was ...

  • Page 37

    Answering a video conference call depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer). (page 63) note • make sure that peripheral devices (e.G., display, main video camera) are turned on...

  • Page 38

    When automatic answer is set when a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. 38 user manual starting a video conference.

  • Page 39: Conference Call

    Changing the screen layout during a 2-party video conference call you can choose from 3 different screen layouts when taking part in a 2-party video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – layout 1 : the other party’s...

  • Page 40: Conference Call

    Changing the screen layout during a 3-party video conference call you can choose from 4 different screen layouts when taking part in a 3-party (this site, site 1, site 2) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – ...

  • Page 41

    Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use. Display screen layout side by side layout 1 site 1(2) layout 2 (site 1) 2 layout 3 this site layout 4 example: ...

  • Page 42: Conference Call

    Changing the screen layout during a 4-party video conference call you can choose from 6 different screen layouts when taking part in a 4-party (this site, site 1, site 2, site 3) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layo...

  • Page 43

    Layout 1 layout 2*¹ layout 6 layout 3 a: site 1 b: site 2 c: site 3 d: this site layout 4 layout 5 b d a c a b c a d b c *1 image edges are trimmed and the image is centred. Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displayed...

  • Page 44

    Display screen layout remote sites layout 1 all sites layout 2 site 1 layout 3 site 2 layout 4 site 3 layout 5 this site layout 6 example: when using layout 3 [b] : the screen layout will be switched to layout 1. [r] : the screen layout will be switched to layout 2. [g] : the screen layout will be s...

  • Page 45: Adjusting The Volume

    Adjusting the volume you can adjust the volume during a video conference call. 1 press [volume (+/–)] . • the volume level bar is displayed at the bottom of the screen. 1, 2 2 adjust the volume using [volume (+/–)] . • pressing [+] will increase the volume of the other party’s voice. • pressing [–] ...

  • Page 46: Muting The Microphone

    Muting the microphone during a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • you can set the microphone(s) to be mute at the start of a received...

  • Page 47: Reducing Microphone Noise

    Reducing microphone noise you can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 press [y] . • "whisper mode [on]" is displayed, and noise ...

  • Page 48: Adjusting The Tone

    Adjusting the tone you can adjust the tone during a video conference call. 1 press [tone ( / )] . • the tone control dialogue box appears, and the current tone setting is displayed. 1, 2 2 press [tone ( / )] to select a tone setting. • "more highs" : high-pitched sounds are amplified. • "standard" :...

  • Page 49

    Displaying a computer’s screen you can display a computer’s screen on your display and to other parties by connecting the computer to the kx-vc500. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Dce * 1 dce * 1 main video camera compute...

  • Page 50

    Resolution refresh rate (hz) vga 60/72/75/85 svga 60/72/75/85 xga 60/70/75/85 displaying the computer’s screen you can switch the display from the main video camera to the computer screen during a video conference call. 1 press [pc] . • the computer’s screen is displayed. The computer screen is also...

  • Page 51

    2 press [camera main] to return to showing the main video camera’s image. Note • only the party that pressed the [pc] button can perform this operation. Note • on the home screen, you can also display the computer’s screen on your display by pressing [pc] . While the computer’s screen is displayed, ...

  • Page 52

    Displaying the sub video camera’s image when a sub video camera is connected to the kx-vc500, you can display the sub video camera’s image on your display and to other parties. Dce * 1 dce * 1 main video camera sub video camera router internet *1 dce: data circuit-terminating equipment connecting th...

  • Page 53

    Displaying the sub video camera’s image you can switch the display from the main video camera to a sub video camera during a video conference call. 1 press [camera sub] . • the sub video camera’s image is displayed. The image is also visible on the other party’s display. Note • pressing [full screen...

  • Page 54

    Note • on the home screen, you can also display the sub video camera’s image on your display by pressing [camera sub] . While the sub video camera’s image is displayed, the kx-vc500 will not enter screen standby mode. To return to the home screen, press [camera main] . 54 user manual displaying othe...

  • Page 55

    Displaying a still image from the sub video camera you can display a still image from the sub video camera during a video conference call. Note • fix your sub video camera and the object so that the image is not blurred. 1 press [camera sub] . • the sub video camera’s image is displayed. 1 4 3 2 2 p...

  • Page 56

    Displaying the connection status you can confirm the connection status of the network and peripheral devices. 1 press [status] . • the connections status screen is displayed. An "x" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connecte...

  • Page 57: Displaying Unit Information

    Displaying unit information 1 press [status] twice. • the unit information screen is displayed. 2 1 • the status of communication encryption is displayed under "encryption" and the resolution for sending images is displayed under "resolution (send)" . This information is not displayed when communica...

  • Page 58: Adding Contacts to The

    Adding contacts to the contact list you can register the information of up to 99 contacts in the contact list. Note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" a...

  • Page 59: Editing Contact Information

    3. Use [ ][ ] to select the following items for input: "group/site" : enter a name for the video conference call (up to 24 characters). (page 79) "speed dial" : enter a speed dial number ( 1 – 99 ). "multi-point" : use [ ][ ] to select "2 sites" or "3 sites" . For "site 1" / "site 2" / "site 3" : us...

  • Page 60: Call History

    2. Use [ ][ ] to select "contact list" and press [enter] . • the contact list screen is displayed. 3. Use [ ][ ] to select the contact you want to delete. • you can use [ ][ ] to select the displayed tab. (page 31) • you can use the numeric buttons of the remote control to select the displayed tab. ...

  • Page 61: Changing System

    2. Use [ ][ ] to select "call history" and press [enter] . • the outgoing call history screen is displayed. 3. Use [ ][ ] to select the multiple-party entry you want to add as a multiple-party contact, and press [b] . • the contact list registration screen is displayed. 4. Use [ ][ ] to select the n...

  • Page 62: Setting The Date and Time

    Setting the date and time 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Use [ ][ ] to select "set date/time" and press [enter] . • the date/time settings screen is displayed. 4. Use [ ][ ] to sel...

  • Page 63: Making Connection Settings

    3. Use [ ][ ] to select "sound settings" and press [enter] . • the sound settings screen is displayed. 4. Use [ ][ ] to select the following items for input: "welcome screen vol." : press [enter] and use [ ][ ] to select the volume level ( "low" , "medium" [default] or "high" ) played at the start-u...

  • Page 64

    4.0mbps , 5.0mbps , 6.0mbps , 7.0mbps , 8.0mbps , 9.0mbps [default], 10.0mbps ). Note • the maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties. • you cannot select a value t...

  • Page 65: Display Unit Information

    – "full hd" (default): the resolution of still images is full hd. – "hd" : the resolution of still images is hd. Note • if the network has low bandwidth and a high rate of packet loss, selecting "hd" is recommended. For details, contact your dealer. • if the field frequency is different between part...

  • Page 66

    Note • if the manual settings screen is displayed, press [b] to return to the auto settings screen. 5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the system settings screen is displayed. Note • depending on how man...

  • Page 67

    When setting boundary microphones in a row perpendicular to the display: connector main video camera speaker speaker display r ch l ch mic 1 r ch l ch mic 2 r ch l ch mic 3 mic 1: "center stereo" mic 2: "center stereo" mic 3: "center stereo" when setting boundary microphones parallel with the displa...

  • Page 68: Making Remote Control

    Making remote control settings you can specify a remote control id from 1, 2, or 3 for both the remote control and the kx-vc500. The kx-vc500 responds to signals from any remote control with the same remote control id as itself. If you do not specify an id, the kx-vc500 responds to signals from all ...

  • Page 69: Performing A Network Test

    9. Use the following procedure to change the id of the remote control. 1. Press and hold [·] and [#] at the same time. 2. Within 2 seconds after you release the buttons, press the number ( 1 to 3 ) corresponding to the id that you specified for "remote control id" in step 4. – 1 : id1 – 2 : id2 – 3 ...

  • Page 70: Performing Remote

    3. Press [ ] . • the next page is displayed. 4. Use [ ][ ] to select "self diag." and press [enter] . • the self diagnosis screen is displayed with the dialogue box. Note • you can hide or display the dialogue box by pressing [b] . • set the microphone at least 1 m away from the speakers. 5. Press [...

  • Page 71: Making Administrator

    Making administrator menu settings note • if a video conference call is received while data is being entered, data entry is interrupted and any unsaved data is lost. Logging in to the administrator menu 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [e...

  • Page 72: Making Encryption Settings

    4. Press [enter] . 5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the admin menu screen is displayed in the selected language. 7. Press [home] . • the home screen is displayed. Making encryption settings note • take...

  • Page 73: Making Software Update

    Making software update settings 1. Login to the administrator menu. (page 71) • the admin menu screen is displayed. 2. Use [ ][ ] to select "update settings" and press [enter] . • the update settings screen is displayed. 3. Use [ ][ ] to select the following items for input: "dns server addr." : ent...

  • Page 74: Making Screen Standby

    4. Use [ ][ ] to select "update software now" and press [enter] . • a dialogue box to confirm the updating of your software is displayed. Note • please carefully read and confirm the cautions in the dialogue box before proceeding to the next step. 5. Use [ ][ ] to select "yes" and press [enter] . • ...

  • Page 75: Making Administrator

    3. Use [ ][ ] to select "standby setting" and press [enter] . • the screen standby settings screen is displayed. 4. Enter the length of time ( 0 – 99 ) in minutes until the kx-vc500 enters screen standby mode (default: 10 ). Note • if you set "0" , the kx-vc500 does not enter screen standby mode. Ho...

  • Page 76: Making Local Site

    3. Use [ ][ ] to select "system initialize" and press [enter] . • a dialogue box to confirm the start of system initialisation is displayed. 4. Use [ ][ ] to select "yes" and press [enter] . • the system will automatically restart to complete the system initialisation. Note • after initialisation, a...

  • Page 77: Selecting A Local Site

    5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the select local site screen is displayed. 7. Press [home] . • the home screen is displayed. Selecting a local site 1. Press [menu] . • the menu screen is displayed. 2....

  • Page 78

    5. Use [ ][ ] to select the item you want to edit, and then make any changes. 6. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 7. Use [ ][ ] to select "yes" and press [enter] . • the select local site screen is displayed. 8. Press [home] . • the home screen is displaye...

  • Page 79

    Inputting letters and numbers you can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to ...

  • Page 80

    Table 1 english (for kx-vc500bx/kx-vc500cx/kx-vc500ex) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (easte...

  • Page 81

    Table 2 german (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode nu...

  • Page 82

    Table 3 french (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode nu...

  • Page 83

    Table 4 italian (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode n...

  • Page 84

    Table 5 spanish (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode n...

  • Page 85

    Table 6 dutch (for kx-vc500ex only) button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode num...

  • Page 86

    Switching the input mode each time [b] or [r] is pressed, the input mode will be switched in the following cycle: • [b] : letter mode ® number mode ® extended character 1 mode ® extended character 2 mode • [r] : lowercase-preferred mode ® uppercase-preferred mode the current input mode is displayed ...

  • Page 87

    Changing the remote control batteries for users in taiwan only 1. Open the cover. 2. Take out the r6 (aa) batteries. 3. Insert new batteries (r6 [aa] dry cell), minus side first, then close the cover. User manual 87 m i s c e l l a n e o u s miscellaneous.

  • Page 88: Cleaning The Unit

    Cleaning the unit when cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a wel...

  • Page 89: Troubleshooting

    Troubleshooting if a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the kx-vc500 is plugged into. Basic operation problem cause and solution...

  • Page 90

    Problem cause and solution operation is unresponsive or incorrect. • cables or cords may not be connected properly. → check that all cables to the kx-vc500 are connected properly. (page 15) • an error has occurred. → turn off the kx-vc500 and restart it. • there may be a problem with your communicat...

  • Page 91

    Problem cause and solution cannot connect with another party. • the lan cable is not connected properly. → check that it is connected to the kx-vc500 properly. (page 15) perform a network test by entering the ip address of the other party, and then confirm the connection to the other party. (page 69...

  • Page 92: Audio

    Audio problem cause and solution the other party cannot hear your voice. • the microphone cable is not properly connected. → check that the microphone is properly connected to the kx-vc500. (page 15) perform self diagnosis, and check the performance of the microphones that are connected to the kx-vc...

  • Page 93: System Settings

    Problem cause and solution sound cuts out or echoes. • adjustments to the environment immediately after a video conference call has begun may not yet have completed. → immediately after a video conference call has begun, be sure to speak in turn with other parties. The kx-vc500 will automatically ad...

  • Page 94: If These Messages Appear

    If these messages appear message cause and solution call failed. Encryption settings (on/off) must match. Please change the encryption setting on one side and try again. • the encryption settings do not match those of the other party in a video conference call. → change the encryption settings to ma...

  • Page 95

    Message cause and solution sub-camera is not connected. Check the connection. • a cable or cord is not properly connected. → check that all cables to the kx-vc500 are connected properly. (page 52) • the sub video camera is not turned on. → turn on the sub video camera. Sub-camera source is not compa...

  • Page 96

    Message cause and solution check sub camera setting set the sub camera hdmi output to 1080i. If [#] is pressed, the system enters safe mode after restart. • a standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has been detected. → change the video camera’s resolution to hd (1920 ´ 1080...

  • Page 97

    Message cause and solution received remote control id ( n1 ). Vc500 current setting is ( n2 ). Press [home] button using the correct remote control, or setup remote control as follows. 1. Press [.] and [#] at the same time 2. Within 2 seconds, press [ n2 ] 3. Press [home] to finish, this message wil...

  • Page 98: Miscellaneous

    Message cause and solution invalid dns server address. • the ip address contains an invalid value. → enter the ip address correctly. The correct format is xxx.Xxx.Xxx.Xxx (dotted format decimal notation). If the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter ...

  • Page 99: System Specifications

    System specifications video compression method h.264 compatible resolutions • 1920 ´ 1080i • 1280 ´ 720p • 704 ´ 480p camera input resolution 1920 ´ 1080i pc input resolutions xga, svga, vga audio compression method mpeg-4 aac ld frequency range 20 khz no. Of channels 2 bitrate 64 kbit/s, 96 kbit/s ...

  • Page 100: Index

    Index a administrator password, setting 75 amplifier/speaker 23 answering a video conference call 37 answering, automatic 38 answering, manual 37 b batteries, changing (remote control) 87 boundary microphone 17 buttons, main unit 14 buttons, remote control 16 c calling by entering an ip address 33 c...

  • Page 101

    User manual 101 notes.

  • Page 102

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