PlexiDor Electronic Pet door Owner's Manual - page 10
PLEXIDOR ELECTRONIC TROUBLE SHOOTING DIAGNOSTIC CHECKLIST
#1. CHECK THAT POWER IS NOT THE PROBLEM:
1. Watch the Blue On/Off light for about 10 seconds If there is no blue light winking on there is
no power coming to the door. So next steps are:
a) Check that pet door is securely plugged in.
b) Check that outlet has power.
c) Check that the 2 plug in jacks on front of the pet door are both working. Do this by plugging in
the transformer on the opposite side jack from whatever side it is currently plugged in. If the door
works in the opposite side jack then you know there is a problem with the wires that attach to the
first side jack. Check those wires and tighten them if that is the problem, or resolder the wire if it
has been broken.
d) Plug in a new 12 volt transformer to make sure the transformer is good.
2. If the Blue On/Off light is off and blinks every 5 seconds, you know the door is receiving power
and turned off. If the blue light is on and winking approximately every 3 seconds then you know
the door is receiving power and turned on.
If power was not the problem, go on to the next check.
#2 RESET THE DOOR:
Press and hold the on/off button to shut off the door.
Leave it off for 3 minutes.
Press the on/off button to turn back on the door.
Press the Test button on the green circuit board. The door should open and
close. Do this 2 times.
Then hold the collar key in front of the door and see if it opens the door.
Do this a few times.
The door is now reset and should function. An electrical surge may have
cause this problem. Suggest a surge protector to the homeowner to protect
their pet door.
If collar key was not the problem, go on to the next step.
Plexidor
®
Electronic Owners Manual Pg 10
Version 20100427