PlexiDor Electronic Pet door Owner's Manual - page 11
#3 CHECK THAT COLLAR KEY IS PROGRAMMED:
1. Hold the collar key in front of the door. If the Blue On/Off light blinks rapidly you know you have
power and the circuit board is sensing the collar key, but the collar key has not yet been pro-
grammed with the door's combination number.
To program the collar key hold the key in front of the door and when the Blue On/Off light blinks
rapidly, push and hold the program button for about 3 seconds until you hear a beep and see a
steady green light. The program button is located on the green circuit board and the green light will
be just beneath the program button.
Check that the collar key is now programmed. Hold the collar key in front of the door and see if it makes
the door open as it should. Do this 3 times. Check all of the customer's collar keys.
#4 CHECK THAT MOTOR IS RECEIVING POWER AND WORKING:
1. With door plugged in and turned on, hold the collar key in front of the door. Watch the red motor
light. The red light is supposed to come on when the motor makes the panel open and close. The
motor light should be solid on as the panel goes up and goes down.
2. If the red light comes on but the door does not open, then there may be a motor problem or a
problem with the spring hub.
First check the spring hub: With the motor cover off, press test and watch to see if the red motor
light goes on. If the light goes on but nothing happens, look at the motor and see if it is spinning. If
it is spinning but the hub wheel is not moving you need to replace the motor hub. (We will send
you one if you don't have one in stock) See Replacing Hub Instructions.
3. If it is not the motor hub, it may be a motor problem. This motor is rated for 3 million cycles, so
the problem is probably just a wire connection. Remedy is to check that that red and black motor
wires are fully connected to the top of the green circuit board. When you tighten these wires DO
NOT OVERTIGHTEN or you will break the fastener screws.
#5 CHECK THAT CLOSING PANEL IS NOT OBSTRUCTED:
1. Make sure the closing panel moves up and down freely in the guide tracks. To do this you will
unhook the metal spring strap from the screw where it attaches to the top of the closing panel.
Then you can use a paper clip to hook onto the screw that the spring strap hooks onto. Slide the
panel up and down in the tracks to make sure there are no obstructions. See the instructions for
Panel Replacement.
Plexidor
®
Electronic Owners Manual Pg 11
Version 20100427