Proxicast LAN-Cell 3 User Manual - Troubleshooting
9
Troubleshooting
PROBLEM
CORRECTIVE ACTION
None of the LEDs
turn on
Ensure that the correct power adapter is connected to the
LAN-Cell and plugged in to an appropriate power source. If the
LEDs still do not turn on, there may be a hardware failure.
Cannot access the
LAN-Cell from a
PC on the LAN
Check the cable between the computer (or hub/switch) and the
LAN-Cell. Check that the corresponding LAN port LED is ON.
Configure the PC to receive its IP settings via DHCP (automatic
assignment).
Confirm that any other network interfaces on the PC (such as
Wi-Fi) are disabled. Wi-Fi cannot be used for the initial
configuration of the LAN-Cell – the internal Wi-Fi Access Point is
disabled by default.
Cannot ping any
computer on the
LAN
If the LAN LEDs are off, check the cable connections.
Verify that the IP address and subnet of the LAN-Cell is in the
same range as the computers on the LAN and that the LAN-Cell
is the default gateway for all LAN devices.
USB modem does
not initialize
(USB LED
continues to flash)
Confirm that the USB modem has been activated by the cellular
carrier. Follow their instructions for activating the modem using a
Windows PC.
Ensure that the SIM/RUIM card (if required) is properly inserted.
Network registration may take several minutes.
Confirm that the USB modem is supported by the LAN-Cell’s
current firmware version.
Cannot make (or
maintain) a
cellular data
connection when
cellular signal is
present
(i.e. no USB WAN
IP address)
Confirm that the USB modem’s APN, Username, Password,
Authentication Type, PIN and ISP Access Phone Number
settings are correct for the cellular service provider.
Confirm that the USB modem has been provisioned with the
correct type of Internet access data service.
Confirm that the USB modem has been activated by the carrier
and/or by using a Windows PC.
Consult the manufacturer’s documentation for the USB modem
regarding its LED status indicators.