Proxicast LAN-Cell 3 User Manual - Troubleshooting
10
Troubleshooting
PROBLEM
CORRECTIVE ACTION
Wrong type of
4G/3G WAN IP
address is
assigned
(i.e. dynamic instead
of static or private
instead of public)
The IP address assigned to the LAN-Cell’s WAN interface is
controlled by the cellular service provider. Confirm that the
account has been provisioned for the proper type of IP address
and that the connection parameters match those required by the
service provider.
“Static” cellular IP addresses are assigned by the carrier via a
DHCP process – the static cellular IP address is not configured in
the LAN-Cell in advance.
Cellular Signal
Strength is low
Cellular data connections may be unreliable if the signal strength
is poor (
Check that the proper external antenna is securely attached to the
USB modem.
Use a USB extension cable to locate the USB modem to a more
favorable location.
Move the LAN-Cell to a location where the carrier’s signal is
stronger or use a higher-gain antenna or amplifier.
Cannot get a
WAN IP address
from the Ethernet
WAN ISP
The WAN IP address is provided after the ISP verifies the MAC
address, host name or User ID. Confirm the verification method
used by the ISP and configure the corresponding fields.
Check the LAN-Cell’s connection to the wired WAN (cable/DSL
modem). Check whether the Ethernet WAN connection requires a
crossover or straight cable.
Check the settings in the WAN screens, especially the fail-
over/load balancing parameters.
Wi-Fi clients
periodically
disconnect, esp.
when LAN-Cell
configuration
parameters are
updated
Some updates to the LAN-Cell’s configuration require that the
Wi-Fi Access Point be reinitialized, causing client connections to
drop. Configure Wi-Fi clients to automatically reconnect to the
LAN-Cell.
Upgrade the firmware and driver software on Wi-Fi client devices
to the latest version.
After pressing
RESET, cannot
make a cellular
connection
The RESET button returns the LAN-Cell to its factory default
settings including clearing any cellular modem parameters. The
USB modem settings may have to be manually reconfigured if the
modem is not auto-detected.