Ratiotec Compact Instruction Manual - page 14
14
Error message
Cause
Action
Internal memory fault
The banknote counter has been tur-
ned off during a counting process.
Please contact our service team.
Error message
Cause
Action
Incomplete notes
A damaged banknote was inserted.
Remove the banknotes from the bank-
note stacker and continue the counting
process.
Magnetic feature fail
The inserted banknote is damaged,
soiled or might be counterfeit.
Remove the top banknote from the
banknote stacker. Check if it is genuine
and continue the counting process by
pressing the RESET key.
IR error
The inserted banknote is damaged,
soiled or might be counterfeit.
Remove the top banknote from the
banknote stacker. Check if it is genuine
and continue the counting process by
pressing the RESET key.
Image error
The inserted banknote is damaged,
soiled or might be counterfeit.
Remove the top banknote from the
banknote stacker. Check if it is genuine
and continue the counting process by
pressing the RESET key.
Paper error
The inserted banknote is damaged,
soiled or might be counterfeit.
Remove the top banknote from the
banknote stacker. Check if it is genuine
and continue the counting process by
pressing the RESET key.
Spectrum error
The inserted banknote is damaged,
soiled or might be counterfeit.
Remove the top banknote from the
banknote stacker. Check if it is genuine
and continue the counting process by
pressing the RESET key.
Holograph error
The inserted banknote is damaged,
soiled or might be counterfeit.
Remove the top banknote from the
banknote stacker. Check if it is genuine
and continue the counting process by
pressing the RESET key.
Denomination error
The device currently counts in „Sort“
mode. The banknote does not meet the
expected reference.
Remove the top banknote from the
banknote stacker. Continue the coun-
ting process by pressing the RESET key.
Slant notes
The device has pulled in the banknote
diagonally and not straight.
Remove all banknotes from the bank-
note stacker and restart the counting
process.
Double notes,
Chained notes
Several banknotes were inserted too
quickly and were recognised as one
banknote.
Remove all banknotes from the bank-
note stacker and restart the counting
process.
Passing error
The banknote was not pulled in correct-
ly.
Press the RESET key. Open the service
cover and remove the banknote.
Error messages during operation