SafeDial GL45-3G Installation And User Manual - Faqs
SafeDial Wireless GL45-3G - GL V1.0 / PM V3
Page 25
Q. Where do I find the notes I have written for each customer?
A. The notes are visible in the “History” Tab within the Ping page. The notes are written with the quotation
makes “NOTES”. Notes written by an Administrator are not seen by the customer.
Q. How many records are stored in SafeDial Toolbox under the “Activate” TAB?
A. You can scroll down through the records in the Activate screen which stores the last 100 events. The
oldest records are dropped off this summary. It is recommended that the customer creates their own
database as a permanent record.
Q. How many records are stored in SafeDial Toolbox under the “History” TAB?
A. You can scroll down through the records in the Activate screen which stores the last 1000 events. The
oldest records are dropped off this summary. It is recommended that the customer creates their own
database as a permanent record.
Q. Why are the Contact ID messages in SafeDial Toolbox shaded Green?
A. Contact ID messages shaded in green indicate that messages are being processed but not yet completed /
delivered to the Control Room.
Q. How do I know if the messages are being generated by the Alarm Panel or the SafeDial Wireless
unit?
A. Messages being generated by the SafeDial Wireless unit will be coming from Zone: 9xx
Q. What does ‘Telco Line Fail or “Telco 1 Fail’ mean?
A. It is standard practice to turn line monitoring off when using GPRS/GSM units because GPRS/GSM units
will momentary drop the PSTN line as they scan channels and change cells. In some panels, line voltage
monitoring is set with very tight tolerances resulting in the voltage threshold not being met occasionally.
Therefore, it is important that you disable PSTN line monitoring in the alarm panel which will inhibit this. If line
monitoring is not disabled, the panel will randomly report “Telco Line Faults” or “Telco 1 Faults”.
Q. Can I change a customer account code?
A. The GL45-3G uploads the Account Code that is programmed into the Alarm Panel at the time of
installation. Should there be a requirement to change this, the Alarm Panel will require reprogramming, this
can be achieve by either a site visit, or remote uploaded download via SafeDial Config.
Once the Account Code has been programmed in the Alarm Panel, an event is required to be sent to the
Control Room. The new Account Code will be recognised when transmitting the event and will be updated in
SafeDial Toolbox automatically.