SafeDial GL45-3G Installation And User Manual - page 26
SafeDial Wireless GL45-3G - GL V1.0 / PM V3
Page 26
Q. Why can’t I re-activate a SafeDial Wireless unit to another 1345 number (answering to another
Control Room)?
A. This is a security feature built into the product to ensure that another Bureau cannot reprogram your unit
without your / our consent. Should you even need to re-activate a unit onto another 1345 umber, please
submit a request in writing to Globe Wireless and we can do this for you as an administrator.
Q. How do I cancel a Customer?
A. Only Globe Wireless can cancel a unit. Should you wish to cancel a GL45-3G, please contact Globe
Wireless in writing at sales@globetelecom.com.au or call Globe on 1300 73 73 14 to discuss the cancellation
process. NB: No prorata credits are applicable for the current billing month.
Q. How can a unit be transferred from one Bureau to another?
A. Globe requires transfer approval before a unit can be ported from one Bureau to another. This is to protect
the Bureau who purchased the unit from Globe Wireless.
You can request a transfer of a GL45-3G from one Bureau to another in writing at
sales@globetelecom.com.au or call Globe on 1300 73 73 14 to discuss the transfer process. The current
Bureau will receive the request and must approve it before this can happen. Once approved the transfer will
take place.
NOTE:-
1) There is a once off administration charge of $29.95 ex GST associated with the transfer of each unit.
2) Globe Wireless will intervene should the request not be accepted within a reasonable timeframe.
Q. What does ‘Dialler Lead Fail’ mean?
A. The GL45-3G unit monitors the voltage being returned from the Alarm Panel to verify that the dialler lead is
connected. Whenever the Alarm Panel dials out, pins 1 and 5 are temporarily disconnected by the Alarm
Panel. If this 48v DC loop is broken for more than 90 seconds the GL45-3G unit will report a ‘Dialler Lead Fail’
to the Control Room.
The correct wiring method of a mode 3 socket ensures the integrity of the interface between the GL45-3G unit
and the Alarm Panel. Wiring a mode 3 connection requires a 4 wire connection between the Alarm Panel and
the GL45-3G. The original lead supplied with the Alarm Panel must be used.
< Correct Wiring Diagram
The GL45-3G unit generates 48v DC on the R (ring) & T (tip) [terminals 2 & 6 –
611 socket], it then expects to see that same voltage (48v DC), returned to it
from the Alarm Panel dialler on the R1 (ring – return) & T1 (tip – return)
[terminals 1 & 5 – 611 socket].