Sam4s ER-900 Series Training Manual - page 14
12
ER-900 Series T
rain
in
g
Gu
id
e
ECR & Merchant Terms
It is useful to clear up any
potentially
confusing term
inology
issues y
ou m
ay
encounter as y
ou talk with y
our
m
erchant. For exam
ple, as y
ou gain experience w
ith the ER-900, y
ou will be using the term
“PLU”
frequently
. If y
our custom
er provides food service, they
sim
p
ly
refer to “m
enu item
s” or if they
are already
using a cash register, they
m
ay
call item
s “preset ke
y
s”. Depending upon the ty
pe of m
erchant and their
experiences, they
m
ay
use different term
inology
.
The com
p
anion booklet to this training exercise is called “Selling SAM4s Electronic Cash Registers
Successfully
”. The first ten pages of the booklet provi
de considerable background inform
ation about the ECR
m
arket. Beginning at page 11, the ECR Tutorial w
ill introduce, define and explain ECR hardware and
software features and options. If y
ou have not already
done so, now is a good tim
e to read this m
aterial.
You will need to think about m
any
of the following ideas before y
ou start program
m
ing…
How y
our merchant’s sales are tracked and organized?
By Item
?
Term
s you m
ay hear:
PLU—Price Look Up or Product Look Up
SKU—Stock Keeping Unit
Preset—Unique Key on Keyboard that represents a unique item
Menu Levels & Price Levels—Lunch/Dinner or Sm
all/Medium
/Large
By Category?
Departm
ent—Old-Fashioned Cash Register Term
for Open Entry Key
Open PLU—ECR equivalent to Departm
ent Key
Sub-Departm
ent—Term
for tiers of item
s within a departm
ent
Group and/or Sub-Group—Subtotals of selected item
s
What does “Inventory
” mean?
Low Expectation: A count of every item
sold
High Expectation: A Com
puterized System
that generates Purchase Orders
Ty
pe of Discounts and Coupons
Percentage Off—By
item
or entire sale
Vendor Coupon—Equivalent to Pay
m
ent Method
Store Coupon—Equivalent to discount on item
Mix & Match—Buy
one and get one free?
Other Terms to Know…
Received on Account & Paid Out—Records Pickups & Loans
Eat In/Take Out/Drive Thru—Cate
gorize Sales adjust Sales Taxes
Charge Posting—Legacy
Functions
for House Account Managem
ent
Check Tracking—Suspending Sales for Pay
m
ent Later
What’s Next?
SAM4s ECRs provide considerable capacity
and m
u
ch progr
am
m
ability
. It is not practical to attem
p
t deploy
every
feature available. Program
m
ers are best advised
to keep applications as sim
p
le as possible (which
m
inim
izes the tim
e investm
ent) and suggest features a
nd processes only
when needed
to “close the deal”.
Two suggested survey
s follow. They
attem
p
t to dete
rm
ine which popular features are needed. As y
ou gain
experience in selling, program
m
ing & installing SAM4s
ECRs, y
ou will decide what works well for y
ou and
y
our m
erchant clients. This experience will help y
ou
develop a survey
that works for y
ou. After com
p
leting
the QSR survey
, continue by
designing a key
board and filling the program
worksheets provided.