Target T11FOCH16 User manual - page 19
10 Warranty Against Defect
WHAT’S COVERED?
1.1. H.E. Group Pty Ltd (“us” “we” or “our”) warrants
this good for a full replacement or refund for a
period of twelve months from the date of
purchase.
1.2. This warranty covers materials and
workmanship defects only
WHAT IS NOT COVERED?
2.1 This good is for household use only and if used
in any way other than as detailed in the
instruction manual will void this warranty.
2.2 This warranty does not apply to defects arising
from abuse, alteration, unauthorised or
unreasonable use of the good, nor does it cover
general deterioration due to usage
2.3 This warranty does not apply to accessories
due to general deterioration or acts beyond
human control.
WHAT WE WILL DO
3.1. We will replace the good or provide a refund to
the value of the purchase price, if a defect is
discovered in the good during the warranty
period of twelve months subject to verification
of defect or malfunction and the date and proof
of purchase and purchase price.
WARRANTY COSTS
4.1 Once we have received the goods and you
have complied with the warranty, our costs
associated with the warranty claim will be borne
by us.
4.2 No responsibility will be taken for goods lost,
mislaid or damaged whilst in transit.
GENERAL
5.1 The benefits of this warranty are additional to
any other rights and remedies you may have
under law.
5.2 Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law (Schedule 2 of the Competition and
Consumer Act 2010 (Cth)). You are entitled to a
replacement or refund for a major failure and
compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the
failure does not amount to a major failure. If you
require further information on the Australian
Consumer Law, please visit the Australian
Consumer Law website at
http://www.consumerlaw.gov.au.
5.3 Notwithstanding 5.1, except as provided for in
this warranty, all express and implied
warranties and conditions under statute or
general law as to the merchantability,
description, quality, suitability or fitness of the
goods for any purpose, or as to design,
assembly, installation, materials or
workmanship or otherwise are (where permitted
under law) expressly excluded.
5.4 To the extent permitted by law, our total liability
for loss or damage of every kind related to the
good in any way whatsoever is limited to the
amount paid to the retailer by you for the good
or the value of the good.
5.5 These terms and conditions supersede and
exclude all prior and other discussions,
representations (contractual or otherwise) and
arrangements relating to the supply of the
goods or any part of the goods. This includes
representations not made by us relating to the
performance of the goods or any part of the
goods or the results that ought to be expected
from using the good.
CUSTOMER CARE
6.1 To claim under this warranty, you must first
contact our friendly customer service team on
free call 1800 079 124 or via email
info@hegroup.com.au and explain the basis of
your claim. Our customer service team will then
provide you with directions on how to make your
claim under this warranty.
6.2 This warranty is valid with the presentation of the
original proof of purchase receipt or tax invoice
originating from the store of purchase for the
product showing the retailer’s name, date of
purchase and amount paid, by you, for the
good.
Address:
Phone No:
Email:
Website
HE Group Pty Ltd, 17 Claremont Avenue, Malvern VIC 3144 Australia
1800 079 124 (free call) or (03) 9500 0979 New Zealand: (09) 8870 447
info@hegroup.com.au
www.hegroup.com.au
Nov 2015
Edition
Page 19 of 20