TATA Motors Indigo eCS Owner's Manual & Service Book - page 11
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Dear Customer,
It is our responsibility and our endeavour to ensure that
you have our complete service backup if ever, wherever and
whenever you need the same. When you have a road
network that spans 33.80 kms, the probability of a
breakdown happening within hailing distance of a TATA
MOTORS Authorized Workshop is very low. It is Precisely
for this reason, we have tied up with MyTVS, who will
provide breakdown assistance including towing to the
nearest TATA MOTORS Authorized Workshop through
their Authorized Service Providers (ASP)
The 24X7 On Road Assistance Program shall be
automatically available to your vehicle for the duration of
Warranty period. The program shall also be available for
Extended Warranty period if you avail the same at the time
of buying of your vehicle.
Response Time ** for the On Road Assistance Program
Within City Limits
60 minutes
On State or National Highways
90 minutes
Ghat Roads and other places
120 minutes +/-
(The response time will depend on the location, terrain,
traffic density and the time of the day.)
Standard procedure when calling for On Road
Assistance in case of a breakdown :
• Dial the toll free help line number – 1 800 209 7979
• Identify your vehicle with the Vehicle chassis number
that is available in the Owners Service manual or on the
Helpline sticker on the dashboard, near the steering
wheel.
• Explain your exact location with landmarks and tell us
about the problem you face with the vehicle.
• Park your vehicle on the edge of the road, open the
bonnet and put on the hazard warning signal.
• Place the caution sign supplied with the vehicle approx.
3 m from the vehicle in the direction of on coming traffic.
24 X 7 ON ROAD ASSISTANCE