Watchguard SOHO User Manual - page 20
20
WatchGuard® SOHO Remote Management User Guide
Troubleshoot SOHO Remote Management
WatchGuard maintains a knowledge base on our Web site, including
an In-Depth FAQ section on configuring and using the SOHO Remote
Management (MUVPN) client. This is available at:
www.watchguard.com/support
A few of the most common issues found in installing, configuring, and
using the SOHO Remote Management (MUVPN) client are described
below.
Why is my computer hung up just after installing the
SOHO Remote Management (MUVPN) client?
This is most likely because the SOHO Remote Management (MUVPN)
client is active and is unsuccessfully attempting to create an IPSec
connection.
When the SOHO Remote Management (MUVPN) client is not in use,
the client should be disconnected and deactivated.
1
First, reboot your computer.
From the Windows desktop system tray:
2
Right-click on the Mobile User VPN client icon.
3
Select Disconnect All.
The SOHO Remote Management (MUVPN) client closes all IPSec
connections.
4
Right-click on the Mobile User VPN client icon and select
Deactivate Security Policy.
The SOHO Remote Management (MUVPN) icon will display a red slash to
indicate that the Security Policy has been deactivated.
How can I tell if the SOHO Remote Management
(MUVPN) tunnel is working?
The SOHO Remote Management (MUVPN) client icon, which appears
in the Windows desktop system tray once it has been launched,
displays a key once the client has connected.