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Xerox Phaser 6300 Service Manual

Summary of Phaser 6300

  • Page 1

    Service manual color laser printer phaser ® 6300/6350

  • Page 3: Phaser

    Phaser ® 6300/6350 color laser printer service manual warning the following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. First...

  • Page 4: Service Terms

    Safety iii service terms manual terms various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read note, caution, an...

  • Page 5

    Iv phaser 6300/6350 color laser printer service manual symbols marked on the product danger high voltage. Protective ground (earth) symbol. Hot surface on or in the printer. Use caution to avoid personal injury. The surface is hot while the printer is running. After turning off the power, wait 30 mi...

  • Page 6: Power Safety Precautions

    Safety v power safety precautions power source for 115 vac printers, do not apply more than 135 volts rms between the supply conductors or between either supply conductor and ground. For 230 vac printers, do not apply more than 254 volts rms between the supply conductors or between either supply con...

  • Page 7

    Vi phaser 6300/6350 color laser printer service manual electrostatic discharge (esd) precautions some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by electrostatic discharge (esd). These components include integrated circuits (ics), large-sc...

  • Page 8: Service Safety Summary

    Safety vii service safety summary general guidelines for qualified service personnel only: refer also to the preceding power safety precautions. Avoid servicing alone: do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation ...

  • Page 9: Servicing Fuser Components

    Viii phaser 6300/6350 color laser printer service manual servicing electrical components before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical sh...

  • Page 10: Regulatory Specifications

    Safety ix regulatory specifications xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment. United states (fcc regulations) this equipment has been test...

  • Page 11: European Union

    X phaser 6300/6350 color laser printer service manual european union xerox corporation declares, under our sole responsibility, that the product to which this declaration relates is in conformity with the following standards and other normative documents: low voltage directive 73/23/eec as amended e...

  • Page 12: Manual Organization

    Safety xi manual organization the phaser 6300/6350 color laser printer service manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available ...

  • Page 13

    Xii phaser 6300/6350 color laser printer service manual.

  • Page 14: 1 General Information

    Contents xiii contents service terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Iii symbols marked on the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Iv power safety precautions . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 15: 3 Error Messages and Codes

    Xiv phaser 6300/6350 color laser printer service manual printer controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 paper size control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 selective control; paper pick . . . . . ...

  • Page 16

    Contents xv messages, codes, and procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 error message abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 error message summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 using the troubles...

  • Page 17: 4 General Troubleshooting

    Xvi phaser 6300/6350 color laser printer service manual wrong paper size; load tray [3][4][5] with [size][type]. . . . . . 3-63 configuration errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64 invalid or missing configuration card . . . . . . . . . . . . . . . ...

  • Page 18

    Contents xvii inoperable printer troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 engine power-up sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 printer continually displays warming up... . . . . . . . . . . . . . . . . 4-12 printer continually disp...

  • Page 19: 7 Cleaning and Maintenance

    Xviii phaser 6300/6350 color laser printer service manual 6 adjustments and calibrations calibrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 color calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 marg...

  • Page 20

    Contents xix maintenance items and consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 transfer roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 imaging unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 fuser remova...

  • Page 21

    Xx phaser 6300/6350 color laser printer service manual chute assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-52 full stack sensor (pl5.4.1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-52 full stack actuator (pl5.4.2) . . . . . . . . . . . ...

  • Page 22: 9 Parts List

    Contents xxi feeder chute (pl12.2.7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-115 left feeder assemblies (pl12.2.1). . . . . . . . . . . . . . . . . . . . . . 8-116 right feeder assemblies (pl12.2.4). . . . . . . . . . . . . . . . . . . . . 8-117 paper size switch (pl12.2.6) . . ...

  • Page 23: 10 Wiring Diagrams

    Xxii phaser 6300/6350 color laser printer service manual 10 wiring diagrams plug/jack locator diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 print engine plug/jack designators . . . . . . . . . . . . . . . . . . . . . . 10-2 print engine plug/jack locators . . . . . ...

  • Page 24: In This Chapter...

    1 section general information in this chapter... ■ printer introduction and overview ■ printer configurations ■ parts of the printer ■ printer options ■ specifications.

  • Page 25

    1-2 phaser 6300/6350 color laser printer service manual printer introduction and overview the xerox phaser 6300/6350 color laser printer combines a single-pass, tandem color laser design, with an image processor supporting postscript 3 and pcl5c page description languages. The printer is a high perf...

  • Page 26: Printer Configurations

    General information 1-3 printer configurations the phaser 6300/6350 printer is available in five configurations. The main differences are standard memory, optional high-capacity feeders, duplexing (2-sided printing) capabilities, and optional internal hard drive. The following table lists the availa...

  • Page 27: Metered Printing

    1-4 phaser 6300/6350 color laser printer service manual metered printing metered printing (pagepack), involves the combination of control software and specialized toner cartridges to meter printer activity for billing purposes. The configuration page lists metered toner as enabled when metering is e...

  • Page 28: Parts Of The Printer

    General information 1-5 parts of the printer 1. Top cover (output tray) 6. Optional feeders (tray 3 / tray 4 and 5) 2. Control panel 7. Door b latch 3. Front cover 8. Door a latch 4. Tray 1 (mpt) latch 9. Power switch 5. Tray 2 (universal paper tray) 6300-099 1 2 3 4 7 8 9 5 6.

  • Page 29: Control Panel

    1-6 phaser 6300/6350 color laser printer service manual control panel the control panel contains one tricolor led, a display window, and six function buttons. These buttons navigate the menu system shown in the display window, perform various functions, and select modes of operation for the printer....

  • Page 30: Rear Panel

    General information 1-7 rear panel image processor board transfer the following components, if installed, to the new board when replacing the image processor board. 1. Mode select port 4. Usb port 2. Serial debug port 5. Configuration card port 3. Ethernet port 6. Test print button s6300-363 1 2 3 4...

  • Page 31: Printer Options

    1-8 phaser 6300/6350 color laser printer service manual printer options phaser 6300/6350 printer options include: ■ 20 gb hard drive ■ additional memory ■ configuration card ■ 1100-sheet feeder ■ 550-sheet feeder hard drive a 20 gb hard drive is available to enable the job collation, saved jobs, pro...

  • Page 32: 550-Sheet Feeder

    General information 1-9 550-sheet feeder the 550-sheet feeder (tray 3) increases the input capacity of the printer. The feeder attaches below tray 2 with four screws. When used in combination with the 1100- sheet feeder, the 550-sheet feeder is installed between the printer and 1100-sheet feeder. On...

  • Page 33: Maintenance Items

    1-10 phaser 6300/6350 color laser printer service manual maintenance items a maintenance item is a printer part or assembly that has a limited life, and requires periodic replacement. 1. Transfer roller 3. Fuser 2. Imaging unit 4. Feed rollers 3 4 s6300-016 2 1.

  • Page 34: Consumables

    General information 1-11 consumables consumables consist of the four toner cartridges used in the printer. Note toner cartridges installed at the time of manufacture contain sufficient additional toner to prime the auger tubes without reducing the 4k life expectancy. These specialty cartridges are n...

  • Page 35: Specifications

    1-12 phaser 6300/6350 color laser printer service manual life ratings are based on a-size sheets at 5% coverage. Imaging unit life ratings are based on average 4 page job length. Specifications memory specifications electrical specifications toner cartridges print life black-capacity color capacity ...

  • Page 36

    General information 1-13 physical dimensions and clearances minimum clearances print engine value height: 457 mm (18.00 in.) width: 429 mm (16.88 in.) depth: 580 mm (22.83 in.) weight: approximately 34.6 kg (76.1 lb.) print engine approximately 56.5 kg (124.5 lb.) with paper tray(s) installed 1100-s...

  • Page 37: Functional Specifications

    1-14 phaser 6300/6350 color laser printer service manual functional specifications functional specifications characteristic specification printing process imaging system: - 4-tandem drums, electro-photographic system using intermediate drum transfer rolls (idts). Exposure system: - semiconductor las...

  • Page 38: Image Specifications

    General information 1-15 image specifications imaging unit cleaning cycle intervals cleaning cycle intervals decrease as the imaging unit print volume (life count) increases. Other factors, such as print mode and area of coverage per print can also increase the frequency of cleaning cycles irrespect...

  • Page 39: Environmental Specifications

    1-16 phaser 6300/6350 color laser printer service manual environmental specifications first print output time first print output time (fpot) is defined as a time from reciept of the print command in ready mode until the first page sourced from either tray 1 or tray 2 is delivered to the output tray....

  • Page 40

    General information 1-17 media and tray specifications print the paper tips page for a complete listing of supported media types and sizes. Media and tray specifications specification trays supported media sizes paper type letter legal executive statement us folio a4 a5 a6 b5 jis iso b5 custom size ...

  • Page 41

    1-18 phaser 6300/6350 color laser printer service manual note for duplex configured printers, auto-duplex operation is available through all trays. Refer to the paper tips page for information on which paper types can be used for 2-sided printing. Special media phaser 25-series premium transparencie...

  • Page 42: In This Chapter...

    2 section theory of operation in this chapter... ■ overview ■ printer controls ■ paper path of the printer ■ major assemblies and functions.

  • Page 43

    2-2 phaser 6300/6350 color laser printer service manual phaser 6300/6350 operational overview the phaser 6300/6350 color laser printer is a full-color laser printer that utilizes electrophotographic recording principals to place a full color image onto the print media. The system, as it appears in t...

  • Page 44

    Theory of operation 2-3 summary of the printing process the printing process is summarized in the following steps. While reading the summary, refer to the figures on pages 2-2, 2-5, and 2-6. These diagrams show process flow and indicate the relative position of the components involved. The diagrams ...

  • Page 45

    2-4 phaser 6300/6350 color laser printer service manual 7. Tertiary transfer: the finished toner image on idt2 is transferred onto the print media using the biasing charges supplied by the transfer roller. The conductive transfer roller receives a high positive voltage from the hvps that puts it at ...

  • Page 46: Print Process Components

    Theory of operation 2-5 print process components the relative position of the components involved in the printing process, the tray and duplex paper paths, and numbered references to the "print process block diagram" on page 2-2, appear in the following figure. Y toner cartridge [(3) development] m ...

  • Page 47: Print-Quality Modes

    2-6 phaser 6300/6350 color laser printer service manual the developer frame assembly, imaging unit, and numbered references to the "print process block diagram" on page 2-2, are detailed in the following figure. Print-quality modes there are four print-quality modes: : print-quality mode description...

  • Page 48: Printer Controls

    Theory of operation 2-7 printer controls paper size control the paper size detection for trays 2, 3, 4, and 5 is determined by three paper size switches located in each paper tray slot. The switch condition is set by moving the paper guide in the tray. This in turn sets the plastic “fingers” on the ...

  • Page 49

    2-8 phaser 6300/6350 color laser printer service manual laser light intensity control the laser unit in the phaser 6300/6350 printer has four laser diodes: one each for yellow, magenta, cyan, and black. The diode control circuitry adjusts the light intensity for each color automatically. Image data ...

  • Page 50: Process Control

    Theory of operation 2-9 process control for stable printing, the parameters related to forming both the electrostatic and toner image are continuously monitored and adjusted by the printer. Parameter correction and control over the entire printing process is called “process control”. There are two m...

  • Page 51: Toner Density Control

    2-10 phaser 6300/6350 color laser printer service manual toner density control toner density is kept constant to maintain a stable print image. To achieve this, the rate at which toner is dispensed is adjusted to exactly match the rate at which it is consumed. There are two systems that work togethe...

  • Page 52: High Area Coverage Mode

    Theory of operation 2-11 high area coverage mode the high area coverage mode delays page feeding giving the printer additional time to dispense toner. This mode compensates for images whose toner density exceeds the printer’s toner dispense capabilities. This typically occurs during continuous runs ...

  • Page 53: Color Registration Control

    2-12 phaser 6300/6350 color laser printer service manual 2. Light density adjustment at the execution of automatic density control, the light density adjustment is made just before the toner patches for toner density control are generated. Light is emitted from the led using the current light densit...

  • Page 54: Transfer Roller Control

    Theory of operation 2-13 transfer roller control detecting the transfer roller the ctd (adc) sensor is used to detect the presence of the transfer roller. This determination is made whenever power is turned on, or a door is opened and closed. If the output of the ctd (adc) sensor is greater than the...

  • Page 55: Toner Control

    2-14 phaser 6300/6350 color laser printer service manual toner control toner cartridge presence is detected by a combination of the toner sensor actuator and crum reader. Presence of toner in the cartridge is detected by the no toner sensor. These sensors are provided for each toner color (cmyk), an...

  • Page 56: Fuser Control

    Theory of operation 2-15 fuser control fuser temperature control during fuser temperature control the printer’s target temperature is set based on the media type. The heat roller surface temperature is controlled to match the target temperature by turning the heater lamp on and off. The heat roller ...

  • Page 57: Paper Path of The Printer

    2-16 phaser 6300/6350 color laser printer service manual paper path of the printer paper path components and routing for the printer and the optional 1100-sheet high-capacity feeder are shown in the following figure. S6300-078 retard roller feed roller assembly turn roller feeder chute tray 1 feed r...

  • Page 58: Paper Path Route

    Theory of operation 2-17 paper path route s6300-077 paper feed from tray 4 paper feed by "tray 4 feed roller" paper feed from tray 3 paper feed from tray 2 paper feed from tray 1 paper feed by "tray 1 feed roller" and "retard roller" paper feed by "tray 3 feed roller" paper feed by "tray 2 feed roll...

  • Page 59: Sensors

    2-18 phaser 6300/6350 color laser printer service manual sensors the printer contains sensors of various types that perform a variety of functions. One group of sensors track the progress of the paper along the paper path, and detects if a paper jam occurs. Other sensors detect the presence of the t...

  • Page 60

    Theory of operation 2-19 sensors in the paper path the following illustration identifies the various sensors located along the paper path. Error reporting is dependent on these designators. Error detection is based on paper transport timing through the sensing area. Low paper sensor full stack senso...

  • Page 61: Paper Path Sensor Locations

    2-20 phaser 6300/6350 color laser printer service manual paper path sensor locations the following diagrams show the relative position of sensors located along the paper path. Fuser exit sensor tray 1 (mpt) no paper sensor duplex jam sensor full stack sensor interlock switch registration sensor s630...

  • Page 62: Xerographic Sensor Locations

    Theory of operation 2-21 xerographic sensor locations the following diagrams show the relative position of xerographic sensors. Toner full sensor ctd (adc) sensor crum connector no toner sensors toner cartridge in sensor s6300-374 temperature/humidity sensor.

  • Page 63: Print Engine Assemblies

    2-22 phaser 6300/6350 color laser printer service manual print engine assemblies the following section describes the major functional components of the print engine. Drive assemblies ■ developer drive assembly drives the developer frame assembly. ■ main drive assembly drives the following parts: ■ p...

  • Page 64: Developer Drive Assembly

    Theory of operation 2-23 developer drive assembly the developer drive motor drives the four developers housed in the developer unit. The drive transmission route differs depending on the print mode. For monochrome printing, the developer for the k drum is activated as shown in the following figure. ...

  • Page 65

    2-24 phaser 6300/6350 color laser printer service manual the following figure shows the relative positions of the gears being driven during monochrome printing. S6300-052 developer drive motor drive motor gear gear d2-in gear d5 gear d7 gear d8 gear developer input(k) front.

  • Page 66

    Theory of operation 2-25 when printing in full color, the developer drive assembly uses a series of gears to drive all four developers to support the y, m, c, and k drums. The following figure diagrams the transmission path of the developer drive assembly in full color printing. Gear d3 (1 way clutc...

  • Page 67

    2-26 phaser 6300/6350 color laser printer service manual the following figure shows the relative positions of the gears being driven during full color printing. S6300-053 developer drive motor full color mode drive motor gear gear d3 gear d2-in gear d2-out gear d5 gear d7 gear d6 gear d6 gear d4 gea...

  • Page 68: Main Drive Assembly

    Theory of operation 2-27 main drive assembly the main drive motor drives the imaging unit, transfer roller, registration chute, and paper feed. The following figure diagrams the relationship of the main drive motor, the gear set, and printer functions. Main drive assembly gear idler in registration ...

  • Page 69

    2-28 phaser 6300/6350 color laser printer service manual the figure below shows the location of the various components driven by the main drive assembly. A number of other motors are used to drive rollers, move paper, and supply toner. These motors are described in detail in subsequent sections that...

  • Page 70: Fuser Drive Assembly

    Theory of operation 2-29 fuser drive assembly supplies the drive to the fuser as shown in the following figure. Fuser drive assembly heat roll s6300-343 fuser assy gear exit fuser exit roller.

  • Page 71

    2-30 phaser 6300/6350 color laser printer service manual registration roller assembly shown in the following figure are the components associated with aligning the paper in preparation for image transfer (registration), and feeding paper from tray 1 (mpt). The registration, turn and retard rollers a...

  • Page 72

    Theory of operation 2-31 ■ registration sensor detects the when the media’s leading edge has reached the registration chute. ■ rubber registration roller driven by the main drive assembly through the registration clutch, the rubber registration roller works with the metal registration roller to corr...

  • Page 73

    2-32 phaser 6300/6350 color laser printer service manual imaging unit. S6300-050 main drive assembly registration clutch gear p1 turn clutch gear idler turn paper pick assembly registration chute assembly gear turn front.

  • Page 74: Chute Assembly In

    Theory of operation 2-33 chute assembly in ■ ctd (adc) sensor checks image registration, detects the presence of the transfer roller, and monitors the density of toner on the surface of the transfer roller. ■ toner full sensor detects when the waste toner reservoir in the transfer roller is full. ■ ...

  • Page 75: Chute Assembly Out

    2-34 phaser 6300/6350 color laser printer service manual chute assembly out ■ full stack (output tray full) sensor detects a full output tray. This is only checked when paper is fed into the exit. ■ duplex jam sensor detects when print media has reached the duplex roller. ■ duplex motor drives the e...

  • Page 76

    Theory of operation 2-35 ■ duplex roller driven by the duplex motor, the duplex roller feeds the print media returned from the exit roller to the turn and retard rollers. ■ feed roller when the tray 1 (mpt) feed solenoid energizes, the gear mpt and idler gear are engaged. The feed roller rotates fee...

  • Page 77

    2-36 phaser 6300/6350 color laser printer service manual the position of the chute assembly out gears is shown in the following figure. Note these gears are spared as part of the chute assembly gear kit pl5.4.99 s6300-051 duplex motor chute assembly out gear 52 gear exit / duplex gear exit / duplex ...

  • Page 78

    Theory of operation 2-37 transfer roller and fuser assembly ■ exit sensor detects passage of the print media after fusing. ■ transfer roller consists of the transfer roller and a waste toner recovery system. The transfer roller transfers the image from idt2 in the imaging unit onto the print media. ...

  • Page 79

    2-38 phaser 6300/6350 color laser printer service manual the following figure shows how the heat roller and belt compress the paper and applied toner to fuse the image to the media. Fuser assembly components component function heat roller the heat roller is a metal tube with a coated surface and a h...

  • Page 80: Tray 1 (Mpt)

    Theory of operation 2-39 tray 1 (mpt) ■ feed roller when the tray 1 (mpt) feed solenoid energizes, the gear mpt and the idler gear are engaged by the force of the solenoid spring. The feed roller rotates from the drive of the main drive assembly and feeds paper from tray 1. After rotating one turn, ...

  • Page 81: Tray 2

    2-40 phaser 6300/6350 color laser printer service manual tray 2 ■ retard roller the retard roller limits paper pickup 1 sheet at a time. The retard roller and the nudge roller are interchangeable parts in all universal trays. ■ side guides right and left the side guides move against media to align o...

  • Page 82: Tray 2 Paper Pick Assembly

    Theory of operation 2-41 tray 2 paper pick assembly ■ temperature/humidity sensor detects temperature and humidity inside the printer to adjust the charge voltage (the voltage supplied to the transfer roller and the developing bias). ■ no paper sensor detects presence or absence of print media in th...

  • Page 83

    2-42 phaser 6300/6350 color laser printer service manual ■ gear feed see feed rollers. ■ spring feed see feed rollers. ■ gear idler feed see feed rollers. ■ feed solenoid controls the operation (rotation/stop) of the feed roller assembly by controlling the rotations of the gear feed. ■ low paper sen...

  • Page 84: Xerographics

    Theory of operation 2-43 xerographics ■ developer assemblies the developer assemblies receive toner from the toner cartridge and through electrostatic attraction, transfer toner to the latent image on each of the four color drums. ■ imaging unit the imaging unit carries out the operations of the pri...

  • Page 85

    2-44 phaser 6300/6350 color laser printer service manual ■ laser unit the laser unit receives image data from the engine control board and generates laser beams to form an electrostatic latent image on the surface of each of the four imaging unit drums. The laser unit consists of the following parts...

  • Page 86

    Theory of operation 2-45 toner cartridge holder assembly the toner cartridge holder is responsible for transporting toner from the four toner cartridges to the developer assemblies. The following figure shows the location of each major component. Note when servicing components of the toner cartridge...

  • Page 87

    2-46 phaser 6300/6350 color laser printer service manual ■ no toner sensors [y] [m] [c] [k] detects level of toner at the mouth of each auger tube. ■ toner cartridge in sensors [y] [m] [c] [k] detects the presence of the toner cartridge in the holder. ■ crum reader reads the information contained in...

  • Page 88

    Theory of operation 2-47 s6300-345 agitator assembly toner motor auger assembly auger tube.

  • Page 89: Electrical

    2-48 phaser 6300/6350 color laser printer service manual electrical ■ image processor board receives data from the workstation or host, rasterizes the data and passes it on to the engine control board. The microprocessors on the image processor board, generate the control signals used by the engine ...

  • Page 90

    Theory of operation 2-49 ■ power switch an actuator and linkage is used to activate the power switch located on the low- voltage power supply. ■ high-voltage power supply board (hvps) supplies high-voltage to the transfer roller and imaging unit. ■ low-voltage power supply board (lvps) supplies ac p...

  • Page 91

    2-50 phaser 6300/6350 color laser printer service manual 1100-sheet feeder assemblies the 1100-sheet feeder forms a base for the printer and adds two, 550-sheet, universal trays. Control signals reach the sheet feeder by a single connection. The sheet feeder is secured to the print engine with four ...

  • Page 92: Paper Pick Assemblies

    Theory of operation 2-51 paper pick assemblies s6300-079 turn roller feed roller no paper sensor feed solenoid paper size switch low paper sensor turn clutch.

  • Page 93: Electrical

    2-52 phaser 6300/6350 color laser printer service manual electrical ■ circuit board hcf (optfdr 2) controls the paper pickup operation of each tray based on communication with the engine control board and information from the sensors and switches. Major functions: ■ communicates with the engine cont...

  • Page 94: Drive

    Theory of operation 2-53 drive the drive assembly incorporates a stepper motor to power the gear train as shown in the following figure. Idle gear 21/29 gear 24 feeder drive assembly upper paper pick assembly turn clutch turn roller feed roller feed gear h1 feed gear 2 feed roller gear idler feed fe...

  • Page 95: Drive Gears

    2-54 phaser 6300/6350 color laser printer service manual drive gears the gears involved in feeding print media into the printer are identified in the following figure. S6300-076 feeder drive assy turn clutch assy idle gear 21/29 idle gear 21/29 gear 24 gear 24 feed gear 2 feed gear 2 gear idler feed...

  • Page 96: 550-Sheet Feeder Assemblies

    Theory of operation 2-55 550-sheet feeder assemblies the 550-sheet feeder forms a base for the printer and adds a 550-sheet, universal tray. Control signals reach the sheet feeder by a single connection. The sheet feeder is secured to the print engine with four screws located under tray 2. Major fun...

  • Page 97: Tray 3 Feeder

    2-56 phaser 6300/6350 color laser printer service manual tray 3 feeder note the tray 2 paper pick assembly has a different part number than the 550-sheet feeder’s paper pick assembly. S6300-073 turn roller feed roller turn clutch no paper sensor feed solenoid paper size switch low paper sensor.

  • Page 98: Electrical

    Theory of operation 2-57 electrical ■ circuit board lta (optfdr 1) controls the paper pickup operation based on communication with the engine control board and information from the sensors and switches. Major functions: ■ communicates with the engine control board. ■ receives information transmitted...

  • Page 99: Drive

    2-58 phaser 6300/6350 color laser printer service manual drive the drive assembly incorporates a stepper motor to power the gear train as shown in the following figure. Idle gear 21/29 gear 24 feeder drive assembly paper pick assembly turn clutch turn roller feed roller feed gear h1 feed gear 2 feed...

  • Page 100: Drive Gears

    Theory of operation 2-59 drive gears the gears involved in feeding print media into the printer are identified in the following figure. S6300-070 feeder drive assembly turn clutch assembly idle gear 21/29 gear 24 feed gear 2 feed gear 2 gear idler feed feed gear h1 feed gear h2 front.

  • Page 101

    2-60 phaser 6300/6350 color laser printer service manual.

  • Page 102: In This Chapter...

    3 section error messages and codes in this chapter... ■ introduction ■ servicing instructions ■ messages, codes, and procedures.

  • Page 103: Introduction

    3-2 phaser 6300/6350 color laser printer service manual introduction this section describes error messages and numeric codes displayed on the control panel, listed on the status page, or logged in the service usage profile. These error indications serve as the entry point into the troubleshooting pr...

  • Page 104: Status Page

    Error messages and codes 3-3 status page the status page is a two-page report that provides general information about the printer, the consumables, the status of routine maintenance items, registration and color test patterns. The first page includes general information about the printer including f...

  • Page 105: Servicing Instructions

    3-4 phaser 6300/6350 color laser printer service manual servicing instructions the service checklist below is an overview of the path a service technician should take when servicing the printer and printer optional equipment. Step 1 - identify the problem 1. Verify the reported problem does exist. V...

  • Page 106: Error Message Abbreviations

    Error messages and codes 3-5 messages, codes, and procedures the error messages and codes generated by the printer’s operating system are the lead-in to the troubleshooting procedures that follow in subsequent pages. This section correlates the output of the printer’s diagnostic aids and provides th...

  • Page 107: Error Message Summary

    3-6 phaser 6300/6350 color laser printer service manual error message summary the error message summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure. The control panel message column shows the message as is appears on the printer’s d...

  • Page 108

    Error messages and codes 3-7 consumable/routine maintenance item errors (continued) install or lock [c][m][y][k] toner cartridge 208, 209, 210, 211 3-41 install or reseat imaging unit 212 3-33 install or reseat transfer roller 213 3-35 install or reseat fuser 214 3-38 remove ribbon from [c][m][y][k]...

  • Page 109

    3-8 phaser 6300/6350 color laser printer service manual note warning messages do not have assigned codes. However, for reporting reasons, the replace maintenance kit and unsupported configuration warnings have been assigned codes. Fatal errors (continued) disk failure 80 3-83 engine nvram failure 83...

  • Page 110: Measurement Techniques

    Error messages and codes 3-9 using the troubleshooting procedures 1. Applicable status code(s) lists the error message(s) addressed by each troubleshooting procedure. 2. Applicable parts and wiring and plug/jack references assist you in locating information available for a particular part or procedu...

  • Page 111

    3-10 phaser 6300/6350 color laser printer service manual 4. When you are instructed to take resistance readings between “p/j 232 p/j 210” (without specified pin numbers), check all pins. Refer to the section "wiring diagrams" on page 10-13 for the location of all wiring harnesses and pins. 5. When y...

  • Page 112: Jam Error Procedures

    Error messages and codes 3-11 jam error procedures jam at fuser: jam f paper did not reach the exit sensor on time or the exit sensor indicates that paper remains in the fuser exit roller. Applicable status code: code 152: jam at fuser initial actions: ■ remove the fuser and check for any obstructio...

  • Page 113

    3-12 phaser 6300/6350 color laser printer service manual troubleshooting procedures table step action and questions yes no 1 check the following for evidence of fault or damage: ■ exit actuator and sensor, pl5.1.2 and pl5.1.3 ■ fuser assembly, pl5.1.1 ■ front cover, pl1.1.6 ■ chute assembly in, pl5....

  • Page 114: Jam At Duplex: Jam D

    Error messages and codes 3-13 jam at duplex: jam d the duplex jam sensor indicates that paper did not reach the sensor on time or that paper remains in the chute assembly out. Applicable status code: code 153: jam at duplex initial actions: ■ check for obstructions or debris in the chute assembly ou...

  • Page 115

    3-14 phaser 6300/6350 color laser printer service manual 5 check front/dup harness continuity. 1. Disconnect p/j133 and p/j13. 2. Check continuity between j133 j13 go to step 6. Replace the front/dup harness. 6 print a test print in duplex mode does the sheet reverse in the printer? Replace the chut...

  • Page 116: Applicable Status Code:

    Error messages and codes 3-15 jam at registration roller: jam rr the registration sensor indicates that paper did not reach the sensor on time or that paper remains in the registration chute. Applicable status code: code 154: registration jam initial actions: ■ ask the customer about the paper types...

  • Page 117

    3-16 phaser 6300/6350 color laser printer service manual troubleshooting procedure table step action and questions yes no 1 check the following for damage. ■ registration sensor actuator, pl4.1.1 ■ registration roller assembly, pl4.2.1 is there any damage? Clean or replace as needed. Go to step 2. 2...

  • Page 118: Applicable Status Code:

    Error messages and codes 3-17 misfeed at tray 1 (mpt): jam t1 paper fed from tray 1 (mpt) did not reach the registration sensor on time. Applicable status code: code 155: misfeed at tray 1 initial actions: ■ ensure that tray 1(mpt) is securely attached to the printer. ■ try picking paper from a diff...

  • Page 119

    3-18 phaser 6300/6350 color laser printer service manual 3 check the registration sensor connection. Is the registration sensor connected to the harness? Go to step 4. Connect the sensor. 4 check all pins of the regisnr harness pl4.1.4 for continuity. 1. Disconnect p/j181 and p/j18. 2. Check continu...

  • Page 120

    Error messages and codes 3-19 13 test the turn clutch. 1. Run the service diagnostics tray 1 (mpt) turn clutch test. 2. Close the interlock switch while testing. Does the turn clutch function normally? Check that the clutch doesn’t slip. Check the gears for damage. Go to step 14. 14 check for +24 v ...

  • Page 121: Misfeed At Tray 2: Jam T2

    3-20 phaser 6300/6350 color laser printer service manual misfeed at tray 2: jam t2 paper fed from tray 2 did not reach the registration sensor on time. Applicable status code: code 156: misfeed at tray 2 initial actions: ■ try picking paper from a different tray. ■ ensure that tray 2 is installed pr...

  • Page 122

    Error messages and codes 3-21 4 check all pins on the regisns harness pl4.1.4 for continuity. 1. Disconnect p/j181 and p/j18. 2. Check continuity between j181 j18 go to step 5. Replace the registration sensor harness. 5 check the registration sensor signal. Block the registration sensor. Is the volt...

  • Page 123

    3-22 phaser 6300/6350 color laser printer service manual 14 check for +24 v to the turn clutch. 1. Disconnect p/j191. 2. Close the interlock switch while testing. Is there +24 v across p191-2 ground? Go to step 15. Replace the engine control board (page 8-104). 15 check all pins on the frontclh harn...

  • Page 124: Misfeed At Tray 3: Jam T3

    Error messages and codes 3-23 misfeed at tray 3: jam t3 paper being fed from either the 550-sheet feeder or the top tray of the 1100-sheet feeder did not reach the registration sensor on time. Applicable status code: code 157: feed jam initial actions: ■ try picking paper from a different tray. ■ en...

  • Page 125

    3-24 phaser 6300/6350 color laser printer service manual 3 test the drive motor. 1. Close the interlock switch while testing. 2. Run the service diagnostics hcf/lta motor test. Does the drive motor function correctly? Replace the engine control board (page 8-104). Go to step 4. 4 check for +24 v to ...

  • Page 126

    Error messages and codes 3-25 12 check turn clutch resistance. Disconnect p/j825. Is the resistance between j825-1 j825-2 less than 200 Ω ? Go to step 13. Replace the turn clutch (part of the paper pick assembly) (page 8-122). 13 check the feed gear. Does the feed gear in the paper pick assembly tur...

  • Page 127: Misfeed At Tray 4: Jam T4

    3-26 phaser 6300/6350 color laser printer service manual misfeed at tray 4: jam t4 paper being fed from the 1100-sheet feeder did not reach the registration sensor on time. Applicable status code: code 158: feed jam initial actions: ■ try picking paper from a different tray. ■ ensure that tray 4 is ...

  • Page 128

    Error messages and codes 3-27 5 check for +24 v to the optfdr board. 1. Disconnect p/j83. 2. Close the interlock switch while testing. Is the voltage between p83-3 p83-4 on the lower feeder circuit board +24 v? Replace the lower circuit board hcf. Go to step 6 6 check all pins on the opfrec2 harness...

  • Page 129

    3-28 phaser 6300/6350 color laser printer service manual 15 check for +24 v to the feed solenoid. 1. Disconnect p/j824 2. Close the interlock switch while testing. Is there +24 v across p824-2 ground? Go to step 17. Go to step 16. 16 check all pins on the opfdr harness pl12.3.7 for continuity. 1. Di...

  • Page 130: Misfeed At Tray 5: Jam T5

    Error messages and codes 3-29 misfeed at tray 5: jam t5 paper being fed from the 1100-sheet feeder did not reach the registration sensor on time. Applicable status code: code 159: feed jam initial actions: ■ try picking paper from a different tray. ■ ensure that tray 5 is installed properly and the ...

  • Page 131

    3-30 phaser 6300/6350 color laser printer service manual 5 check for +24 v to the optfdr board. 1. Disconnect p/j83. 2. Close the interlock switch while testing. Is the voltage between p83-3 p83-4 on the lower feeder circuit board +24 v? Replace the lower circuit board hcf. Go to step 6 6 check all ...

  • Page 132: Close Front Door

    Error messages and codes 3-31 door and cover error procedures close front door the interlock switch indicates that door a or b is open. Applicable status code: code 150: front door is open initial actions: ■ ensure that the doors are free of obstructions and fully closed. ■ verify that the interlock...

  • Page 133

    3-32 phaser 6300/6350 color laser printer service manual troubleshooting reference table applicable parts wiring and plug/jack references ■ front cover, pl1.1.6 ■ interlock switch, pl9.1.11 ■ lvps, pl9.1.6 ■ lv harness, pl10.1.2 ■ print engine map 2 - p/j locator (page 10-6) ■ print engine power wir...

  • Page 134: Applicable Status Code:

    Error messages and codes 3-33 consumable/routine maintenance procedures install or reseat imaging unit the imaging unit crum fails to detect the imaging unit. Applicable status code: code 212: install or reseat imaging unit initial actions: ■ remove and reseat the imaging unit. ■ ensure that door c ...

  • Page 135: Replace Imaging Unit Or

    3-34 phaser 6300/6350 color laser printer service manual replace imaging unit or imaging unit is near end of life the imaging unit life counter indicates the imaging unit is near or has reached its end of life. Applicable status code: code 196: replace imaging unit warning: imaging unit near end of ...

  • Page 136: Applicable Status Code:

    Error messages and codes 3-35 install or reseat transfer roller the printer does not detect the presence of the transfer roller. Applicable status code: code 213: install or reseat transfer roller initial actions: ■ ensure the ctd (adc) sensor is clean and the transfer roller is installed correctly....

  • Page 137

    3-36 phaser 6300/6350 color laser printer service manual troubleshooting procedure table step actions and questions yes no 1 check the following for evidence of fault or damage: ■ transfer roller pl5.1.4 ■ ctd (adc) sensor pl5.2.19 is there any damage? Replace any damaged parts. Go to step 2. 2 clea...

  • Page 138: Applicable Status Code:

    Error messages and codes 3-37 replace transfer roller or transfer roller is at end of life the toner full sensor indicates that the transfer roller requires replacement. Applicable status code: code 206: replace transfer roller warning: transfer roller is at end of life initial actions: ■ print the ...

  • Page 139: Install Or Reseat Fuser

    3-38 phaser 6300/6350 color laser printer service manual install or reseat fuser the printer does not detect the presence of the fuser. Applicable status code: code 214: install or reseat fuser initial actions: ■ ensure that the fuser latches are fully latched and cycle printer power. ■ if the probl...

  • Page 140: Replace Fuser

    Error messages and codes 3-39 replace fuser the fuser life counter indicates that the fuser has reached its end of life. Fuser replacement is necessary to avoid print quality problems. Note there is no hard stop associated with the replace fuser message. Applicable status code: code 207: replace fus...

  • Page 141

    3-40 phaser 6300/6350 color laser printer service manual warning avoid the potential of electric shock by removing the power cord from the wall outlet prior to performing the following procedure. Caution allow adequate time for the fuser to cool before servicing the printer. Troubleshooting referenc...

  • Page 142: Applicable Status Codes:

    Error messages and codes 3-41 install or lock [y] [m] [c] [k] toner cartridge the printer does not detect the presence of one of the toner cartridges. Applicable status codes: code 208: install or lock cyan toner cartridge code 209: install or lock magenta toner cartridge code 210: install or lock y...

  • Page 143: Applicable Status Codes:

    3-42 phaser 6300/6350 color laser printer service manual replace [y] [m] [c] [k] toner cartridge or [y] [m] [c] [k] toner is low an empty cartridge (code 202~205), a metered cartridge installed in a non-metered printer, an unsupported high-capacity cartridge (code 224~227), or a fatal error within t...

  • Page 144: Initial Actions:

    Error messages and codes 3-43 initial actions: ■ print the supplies usage page to verify remaining cartridge life and install date. ■ replace the affected cartridge and cycle printer power. ■ if the problem persists, follow the procedure below. Troubleshooting reference table applicable parts wiring...

  • Page 145: Dusty Density Sensor

    3-44 phaser 6300/6350 color laser printer service manual dusty density sensor the printer detects an accumulation of dust on the ctd (adc) sensor. Applicable status code: code 151: dusty density sensor initial actions: ■ cycle printer power. ■ if the problem persists, follow the procedure below 7 ch...

  • Page 146: Applicable Status Codes:

    Error messages and codes 3-45 remove ribbon from [y] [m] [c] [k] toner cartridge the printer detected that one of the toner cartridge ribbons has not been removed. Applicable status codes: code 215: remove ribbon from cyan toner cartridge code 216: remove ribbon from magenta toner cartridge code 217...

  • Page 147: Tray 2 Paper Is Low

    3-46 phaser 6300/6350 color laser printer service manual tray 2 paper is low the tray’s low paper sensor indicates a low paper condition. Applicable status code: warning: tray 2 is low initial actions: ■ check that tray 2 is at least half full of paper and free of obstructions. ■ insert the tray and...

  • Page 148: Applicable Status Codes:

    Error messages and codes 3-47 tray [3] [4] [5] paper is low an optional tray’s low paper sensor indicates a low paper condition. Applicable status codes: warning: tray 3 is low warning: tray 4 is low warning: tray 5 is low initial actions: ■ check that tray 2 is at least half full of paper and free ...

  • Page 149

    3-48 phaser 6300/6350 color laser printer service manual replace [y] [m] [c] [k] toner cartridge the crum reader detected a crum id error or a non-xerox toner cartridge. An empty or non-genuine xerox cartridge, a fatal cartridge error, or a fatal printer error can cause this error. Check for an erro...

  • Page 150: Applicable Status Codes:

    Error messages and codes 3-49 applicable status codes: code 90: cyan crum id error code 91: magenta crum id error code 92: yellow crum id error code 93: black crum id error code 96: non-xerox cyan toner cartridge detected code 97: non-xerox magenta toner cartridge detected code 98: non-xerox yellow ...

  • Page 151: Non-Phaser 6300/6350 Fuser

    3-50 phaser 6300/6350 color laser printer service manual non-phaser 6300/6350 fuser a crum-id error indicates that a non-phaser 6300 fuser is installed. Applicable status code: code 94 : fuser crum id error initial actions: ■ ensure that the fuser latches are fully latched and cycle printer power. ■...

  • Page 152: Replace Maintenance Kit

    Error messages and codes 3-51 replace maintenance kit the printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. Applicable status code: code 101: replace maintenance kit troubleshooting p...

  • Page 153: Non-Xerox Imaging Unit

    3-52 phaser 6300/6350 color laser printer service manual non-xerox imaging unit a imaging unit crum i.D. Error indicates that a non-xerox imaging unit is installed. Applicable status code: code 95 : crum i.D. Error. Troubleshooting reference table applicable parts wiring and plug/jack references ■ i...

  • Page 154: Initial Actions:

    Error messages and codes 3-53 metered toner is not enabled a metered toner cartridge is installed while metered toner is not enabled. Initial actions: ■ ensure that the toner cartridge installed matches the printer's configuration. ■ cycle the printer's power. ■ if the problem persists follow the pr...

  • Page 155: Tray and Media Errors

    3-54 phaser 6300/6350 color laser printer service manual tray and media errors when a tray is pulled out that prevents printing during a print job, an error condition exists.When a tray is pulled out while no job is printing or that does not prevent printing during a print job, a warning condition e...

  • Page 156: Applicable Status Codes:

    Error messages and codes 3-55 insert tray [3] [4] [5] or tray [3] [4] [5] missing the tray’s paper size switch indicates that the reported tray is not installed. Tray 3 can refer to either optional feeder. Applicable status codes: code 160: insert tray 3 code 162: insert tray 4 code 163: insert tray...

  • Page 157

    3-56 phaser 6300/6350 color laser printer service manual troubleshooting reference table applicable parts wiring and plug/jack references for 550-sheet feeder: ■ paper size switch, pl11.2.6 ■ paper tray, pl11.4.1 ■ size harness, pl11.2.8 ■ opfrec harness, pl11.1.6 for 1100-sheet feeder: ■ paper size...

  • Page 158: Applicable Status Code:

    Error messages and codes 3-57 out of paper; load tray 1 (mpt) with [size] [type] the tray 1 (mpt) no paper sensor indicates tray 1 (mpt) is empty. Applicable status code: code 165: out of paper; load tray 1 (mpt) initial actions: ■ inspect the tray to ensure that it is free of obstructions, is loade...

  • Page 159: Applicable Status Codes:

    3-58 phaser 6300/6350 color laser printer service manual out of paper; load tray [2][3][4][5] with [size][type] the no paper sensor for the indicated tray reports the tray is empty. Applicable status codes: code 166: out of paper; load tray 2 code 167: out of paper; load tray 3 code 168: out of pape...

  • Page 160

    Error messages and codes 3-59 troubleshooting procedure table step actions and questions yes no 1 fill the tray. Does the error occur even if the tray is full? Go to step 2. Complete 2 check the following for evidence of fault or damage: ■ no paper sensor, pl3.3.7, pl11.3.7, pl12.4.7 ■ no paper actu...

  • Page 161: Applicable Status Code:

    3-60 phaser 6300/6350 color laser printer service manual output tray is full, unload paper the full stack sensor indicates the output tray is full. Applicable status code: code 191: output tray is full initial actions: ■ ensure that the output tray is empty and the actuator is in the correct positio...

  • Page 162: Media Mismatch Errors

    Error messages and codes 3-61 media mismatch errors wrong paper size; load tray 1 (mpt) with [size][type] tray 1 (mpt) paper size mismatch error. Applicable status code: code 176: wrong paper size; load tray 1 (mpt) with [size] [type] initial actions: ■ inspect the tray to ensure that it is free of ...

  • Page 163: Applicable Status Code:

    3-62 phaser 6300/6350 color laser printer service manual wrong paper size; load tray 2 with [size][type] tray 2 paper size mismatch error. Applicable status code: code 177: wrong paper size; load tray 2 with [size] [type] initial actions: ■ inspect the tray to ensure that it is free of obstructions,...

  • Page 164: Applicable Status Codes:

    Error messages and codes 3-63 wrong paper size; load tray [3][4][5] with [size][type] tray [3] [4] [5] paper size mismatch error. Applicable status codes: code 178: wrong paper size; load tray 3 with [size] [type] code 179: wrong paper size; load tray 4 with [size] [type] code 180: wrong paper size;...

  • Page 165: Configuration Errors

    3-64 phaser 6300/6350 color laser printer service manual configuration errors invalid or missing configuration card the printer’s configuration card is missing or defective. 3 check the paper size switch signals. Verify +3.3 v on pins: p/j821-1 p/j80-4 p/j821-3 p/j80-2 p/j821-4 p/j80-1 is there +3.3...

  • Page 166: Unsupported Configuration

    Error messages and codes 3-65 duplicate ip address detected another device on the network is using the ip address assigned to this printer. Unsupported configuration more than one 550-sheet feeder is detected. Stacking more than one 550-sheet feeder is not supported and results in this error conditi...

  • Page 167: Fatal Error Procedures

    3-66 phaser 6300/6350 color laser printer service manual fatal error procedures laser failure an error was detected in the laser unit. Applicable status codes: code 07: laser power has failed code 08: start of scan (sos) failure 1 code 09: start of scan (sos) failure 2 code 10: warm up failure code ...

  • Page 168: Density Sensor Failure

    Error messages and codes 3-67 density sensor failure an error was detected in the ctd (adc) sensor. Applicable status codes: code 13: density sensor failure. Code 14: density limit over output. Code 15: density limit. Code 16: this is the generic fault used by the engine if a lower level error canno...

  • Page 169: Fuser Failure

    3-68 phaser 6300/6350 color laser printer service manual fuser failure the fuser temperature regulation has failed. Applicable status codes: code 40: the temperature sensor sensed an overheat condition. Code 41: the temperature sensor sensed a low temperature condition. Code 42: temperature sensor n...

  • Page 170: Fuser Failure

    Error messages and codes 3-69 fuser failure the fuser heater control circuitry has failed. Applicable status code: code 44: heater control failure. Warning avoid the potential of electric shock by removing the power cord from the wall outlet prior to performing the following procedure. Caution allow...

  • Page 171: Fuser Failure

    3-70 phaser 6300/6350 color laser printer service manual fuser failure the non contact (nc) circuitry has failed. Applicable status codes: code 45: nc sensor circuit failure code 47: this is the generic fuser code displayed when the printer cannot generate a specific error. This error code can repre...

  • Page 172: Fuser Fan Failure

    Error messages and codes 3-71 fuser fan failure the fuser fan rotation signal indicates to the engine control board that the fan is no longer operational. Applicable status code: code 50: fuser fan failure troubleshooting reference table applicable parts wiring and plug/jack references ■ fuser fan, ...

  • Page 173: Rear Fan Failure

    3-72 phaser 6300/6350 color laser printer service manual rear fan failure the rear fan rotation signal indicates the fan is no longer operational. Applicable status code: code 51: rear fan failure troubleshooting reference table applicable parts wiring and plug/jack references ■ rear fan, pl1.1.19 ■...

  • Page 174: Fan Failure

    Error messages and codes 3-73 fan failure one of the two fans has failed resulting in a fatal error. Applicable status code: code 52: this is a generic fan error, generated by the rear fan or the fuser fan circuit. Troubleshooting reference table applicable parts wiring and plug/jack references ■ re...

  • Page 175: Fuser Firmware Failure

    3-74 phaser 6300/6350 color laser printer service manual fuser firmware failure a failure was detected in the fuser firmware. Applicable status code: code 76: fuser firmware (crum) failure. Warning avoid the potential of electric shock by removing the power cord from the wall outlet prior to perform...

  • Page 176: Engine Firmware Failure

    Error messages and codes 3-75 engine firmware failure the engine control board detected a firmware error. Applicable status codes: code 70: fuser temperature control failure code 71: long cleaning count error code 74: asic error code 78: crum data error code 79: this is a generic engine firmware fai...

  • Page 177: Engine Nvram Error

    3-76 phaser 6300/6350 color laser printer service manual engine nvram error engine nvram is corrupted or receiving corrupt data from a crum. Applicable status code: code 83: engine nvram error troubleshooting procedure table step actions and questions yes no 1 cycle printer power. Does the error per...

  • Page 178: Applicable Status Codes:

    Error messages and codes 3-77 [y] [m] [c] [k] toner cartridge failure a crum error has occurred for the indicated toner cartridge. Applicable status codes: code 86: cyan toner cartridge failure code 87: magenta toner cartridge failure. Code 88: yellow toner cartridge failure code 89: black toner car...

  • Page 179: Applicable Status Code:

    3-78 phaser 6300/6350 color laser printer service manual environmental sensor failure an error was detected in the environmental sensor circuitry. Applicable status code: code 102 : environmental sensor error 2 replace the affected toner cartridge. Does the error persist after a genuine xerox toner ...

  • Page 180: Fuser Motor Failure

    Error messages and codes 3-79 fuser motor failure the fuser motor rotation signal indicates that the motor is no longer operational. Applicable status code: code 103: fuser motor failure initial actions: ■ ensure that the fuser is fully seated and locked in position. ■ cycle printer power. ■ if the ...

  • Page 181: Developer Motor Failure

    3-80 phaser 6300/6350 color laser printer service manual developer motor failure the developer motor rotation signal indicates that the motor is no longer operational. Applicable status code: code 104: developer motor failure troubleshooting procedure table step actions and questions yes no 1 check ...

  • Page 182: Main Motor Failure

    Error messages and codes 3-81 main motor failure the main motor rotation signal indicates that the motor is no longer operational. Applicable status code: code 105: main motor failure troubleshooting procedure table step actions and questions yes no 1 check the developer drive assembly for damage. A...

  • Page 183: Motor Failure

    3-82 phaser 6300/6350 color laser printer service manual motor failure one of the primary drive motors has failed. Applicable status code: code 106: motor failure troubleshooting procedure table step actions and questions yes no 1 check the main drive assembly for damage. Are any parts damaged? Repl...

  • Page 184: Disk Failure

    Error messages and codes 3-83 disk failure an error was detected in the hard disk. Applicable status code: code 80: disk failure initial actions: ■ cycle the printer's power. ■ if the problem persists follow the procedure below. Troubleshooting procedure table step actions and questions yes no 1 che...

  • Page 185: Image Density Failure

    3-84 phaser 6300/6350 color laser printer service manual image density failure the engine detected a low-density image condition. Applicable status code: code 77: low density failure initial actions: ■ ensure the transfer roller and surrounding area is free of waste toner. ■ clean the ctd (adc) sens...

  • Page 186: In This Chapter...

    4 section general troubleshooting in this chapter... ■ power on self test (post) ■ service diagnostics ■ control panel troubleshooting ■ inoperable printer troubleshooting ■ ac power supply troubleshooting ■ dc power supply troubleshooting ■ media jams and the paper path ■ operating system and appli...

  • Page 187: Introduction

    4-2 phaser 6300/6350 color laser printer service manual introduction this section covers the start-up, power on self test (post), service diagnostics, and power supply operations of the printer to aid in troubleshooting problems not associated with a reported error. For problems associated with an e...

  • Page 188: Power On Self Test (Post)

    General troubleshooting 4-3 power on self test (post) post diagnostics provide a quick means of isolating a defective subsystem associated with the image processor board and sdram. There are two kinds of post faults: soft and hard. A soft fault is any fault that allows the operating system to initia...

  • Page 189: Post Soft Fault Messages

    4-4 phaser 6300/6350 color laser printer service manual post soft fault messages when post detects a soft error, the printer continues the startup process. Before the printer reaches its “ready” state, the startup page is printed with soft errors appearing in a red box. The box contains all soft fau...

  • Page 190: Post Hard Fault Messages

    General troubleshooting 4-5 post hard fault messages post indicates a hard fault by displaying a message on the control panel and blinking the fault code on the health and control panel leds. There are long and short blinks. A long blink is worth 5 and a short blink is worth 1. As an example, a blin...

  • Page 191: Service Diagnostics

    4-6 phaser 6300/6350 color laser printer service manual service diagnostics service diagnostics provides tests for most electro-mechanical components in the printer. Service diagnostics also contains test prints, printer status and some nvram access. If confronted with an error that requires more th...

  • Page 192

    General troubleshooting 4-7 access service diagnostics one of two ways: entering diagnostics without rebooting the printer: 1. On the control panel, select troubleshooting , and then press the ok button. 2. Select service tools , and then press the ok button. 3. Hold down both the up arrow and down ...

  • Page 193: Control Panel Shortcuts

    4-8 phaser 6300/6350 color laser printer service manual control panel shortcuts the following are control panel button sequences that provide shortcuts to specific commands when pressed while turning on the printer’s power. Note the best method of exiting service diagnostics is to cycle printer powe...

  • Page 194: Status

    General troubleshooting 4-9 status located in the general status menu, status reports on the condition of the printer. Status reports either no status to report, or sequentially lists error conditions occurring since power-up. Conditions that prevent printing are listed before warnings. Status listi...

  • Page 195

    4-10 phaser 6300/6350 color laser printer service manual when executed from the service diagnostics general status menu, the diagnostic fault history displays on the control panel and updates as each error event is detected. Fault history events are recorded only when no pre-existing errors are pres...

  • Page 196

    General troubleshooting 4-11 using diagnostic fault history the general approach to using the diagnostic fault history utility is as follows: 1. Determine the diagnostic test necessary to reproduce a suspected transient event. 2. Determine if the current logged events are important to understanding ...

  • Page 197: Engine Power-Up Sequence

    4-12 phaser 6300/6350 color laser printer service manual inoperable printer troubleshooting engine power-up sequence 1. Engine control board logic check 2. Imaging unit (missing, nvram (crum) error, crum id, life over) 3. Fuser (missing, nvram (crum) error, life over) 4. Toner cartridge (missing, li...

  • Page 198: Paper Size Switch Assembly

    General troubleshooting 4-13 printer does not come to a ready state ■ see “ac power supply troubleshooting” on (page 4-14). ■ see "fault isolation" on (page 4-5). Paper size switch assembly paper size and tray presence is detected by the state of the upper, middle, and lower switches of the paper si...

  • Page 199: Fan Output Circuit

    4-14 phaser 6300/6350 color laser printer service manual fan output circuit for the fan rear on(h) signal, the output voltage varies depending on the status of fan low signal and fanstop signal from the fan control circuit on the lvps (refer to "power" on page 10-17). +24 vdc output stopped by inter...

  • Page 200

    General troubleshooting 4-15 troubleshooting procedure table step action and questions yes no 1 perform the ac power supply troubleshooting procedure. Does the problem persist? Go to step 2. Complete 2 turn the ac power switch off. Is the fuse (f101) on the low-voltage power supply board open? Repla...

  • Page 201: Ram Memory Fault Isolation

    4-16 phaser 6300/6350 color laser printer service manual ram memory fault isolation image processor board ram memory has failed or is not installed. A minimum of 256 mb of ram must be installed for proper printer operation. The phaser 6300/6350 color laser printer supports ddr pc2700 in 200-pin sodi...

  • Page 202

    General troubleshooting 4-17 2 is 15: ram dimm displayed on the control panel? Go to step 5. Go to step 3. 3 is 16: min ram limit displayed on the control panel? Go to step 5. Go to step 4. 4 print a startup page and review the contents. Does the startup page identify a failed memory dimm? Replace t...

  • Page 203: Media-Based Problems

    4-18 phaser 6300/6350 color laser printer service manual media jams and the paper path media-based problems 1. Check that the correct type of media is being used; for the correct media types and weights, see "media specifications" on page 1-17. The customer should be using a quality laser printer pa...

  • Page 204: Skewed Image

    General troubleshooting 4-19 skewed image 1. The image area is not parallel “skewed” with the sides of the page but the printer neither jams nor displays an error code. 2. Remove the tray and ensure the paper guides are set correctly. 3. Check that the correct type of media for the tray is being use...

  • Page 205: Exit Jams

    4-20 phaser 6300/6350 color laser printer service manual exit jams 1. Ensure the paper is in good condition and is the correct type for the printer. See “media and tray specifications” on page 1-17 for the correct media types, sizes and weights for each tray. 2. Ensure the printer is within its oper...

  • Page 206

    General troubleshooting 4-21 3. Make sure you can connect to the printer via network from the host: open a safari or internet explorer window to the printer ip address. Once you have established basic network connectivity, proceed to step 4. A. If you can not see the centreware is page from the prin...

  • Page 207: Windows Printing Problems

    4-22 phaser 6300/6350 color laser printer service manual 8. Try printing again using the textedit tool located at the applications folder. Once you have opened a document or created a new document, select print from the file menu. Click on the printer pull-down menu, and then select edit printer lis...

  • Page 208: Network Problems

    General troubleshooting 4-23 network problems the phaser 6300/6350 printers include diagnostic tools to help resolve networking problems that prevent printing. Located in the troubleshooting menu is the network problems menu. The network problems menu lists the network diagnostics test and the netwo...

  • Page 209

    4-24 phaser 6300/6350 color laser printer service manual windows ethernet port verification 1. Connect a crossover cable between the printer and computer’s ethernet ports. 2. Verify that the printer is ready to print. 3. Click start, and then run at the computer to access the run dialog. 4. Type in ...

  • Page 210: Network Logging

    General troubleshooting 4-25 13. Enter the printer’s ip address. 14. Configure the utility to ping the printer four times. The test will end after four attempts. 15. Click the ping button to complete the test. 16. If the number of packets sent and received match, the test was successful and the ethe...

  • Page 211: Usb Port Testing

    4-26 phaser 6300/6350 color laser printer service manual usb port testing initial actions: ■ check that the driver software is properly installed on the host. ■ make sure the usb cable is connected at both ends and is serviceable. ■ print a configuration page and verify that usb 2.0 is enabled in th...

  • Page 212: In This Chapter...

    5 section print-quality troubleshooting in this chapter... ■ print-quality problems overview ■ control panel test prints ■ service test prints ■ print engine test print ■ print-quality troubleshooting.

  • Page 213

    5-2 phaser 6300/6350 color laser printer service manual print-quality problems overview print-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To successfully troubleshoot print-quality probl...

  • Page 214: Developer Assembly

    Print-quality troubleshooting 5-3 defects associated with specific printer components some print-quality problems can be associated with specific assemblies, the most common problems and the associated assemblies are listed below. Also, refer to the printer’s troubleshooting print quality problems p...

  • Page 215: Test Prints

    5-4 phaser 6300/6350 color laser printer service manual repeating defects test prints a variety of test prints are available to aid in determining the quality of output from the printer and to assist in troubleshooting problems. This section shows how to select and analyze test prints. On the contro...

  • Page 216: Analyzing The Test Print

    Print-quality troubleshooting 5-5 test print 2: rgb test print this page consists of 80% solid fill in rgbk bands. Analyzing the test print ■ wrinkling ■ creases ■ roller marks ■ scratches ■ cold offset s6300-102 xerox phaser 6300dp service prints[page 2/3] media type: paper, letter.

  • Page 217: Test Print 3: Test Patterns

    5-6 phaser 6300/6350 color laser printer service manual test print 3: test patterns s6300-103 1 2 3 4 5 6 6 6 6 phaser 6300dp phaser 6300dp xerox phaser 6300dp service prints[page 3/3] media type: paper, letter.

  • Page 218: Analyzing The Test Patterns

    Print-quality troubleshooting 5-7 analyzing the test patterns 1. Color registration (horizontal): the colored lines should match up as shown below. Perform the color registration procedure. See "vertical and horizontal color registration" on page 6-3. 2. Color registration (vertical): the colored li...

  • Page 219: 600 X 600 Test Print

    5-8 phaser 6300/6350 color laser printer service manual 600 x 600 test print this test print is used to verify margins and color registration. The colors should be aligned vertically and horizontally. Correctly aligned registration example s6300-106 black (k) yellow (y) cyan (c) magenta (m) 128 dot ...

  • Page 220: Engine Test Print

    Print-quality troubleshooting 5-9 engine test print isolate printer hardware problems to either the engine control or image processor board by running the engine test print. If the print is successfully printed, focus on the image processor board or its components (ram, hard drive, configuration car...

  • Page 221: Light Prints

    5-10 phaser 6300/6350 color laser printer service manual print-quality troubleshooting light prints the overall image density is too light. Initial actions ■ verify the media used is supported by this printer. ■ verify the media settings are correct at the control panel. ■ run the color calibration ...

  • Page 222

    Print-quality troubleshooting 5-11 4 replace the laser unit (page 8-76). Does the image quality improve? Complete go to step 5. 5 replace the engine control board (page 8-104). Does the image quality improve? Complete go to step 6. 6 replace the hvps (page 8-109). Does the image quality improve? Com...

  • Page 223: Initial Actions

    5-12 phaser 6300/6350 color laser printer service manual light print in only one color only one color; yellow, magenta, cyan, or black, is too light on the printed image. The test print is 25% coverage. Initial actions ■ verify that color calibration has been performed prior to using this troublesho...

  • Page 224

    Print-quality troubleshooting 5-13 4 check for any obstructions or debris in the laser beam path between the laser unit and the imaging unit. Remove obstructions or debris. Go to step 5. 5 warning: turn printer power off and disconnect the ac power cord before proceeding with the following checks. C...

  • Page 225: Blank Prints

    5-14 phaser 6300/6350 color laser printer service manual blank prints initial actions ■ run the engine test print to help isolate the problem between the image processor board and the engine control board. Troubleshooting reference table applicable parts example print ■ imaging unit, pl6.1.1 ■ devel...

  • Page 226

    Print-quality troubleshooting 5-15 6 check the developer drive assembly, pl8.1.1, for damage or wear. Symptoms can be all colors, only one color, and only cmy color. If cmy color only is bad (black is good), this is most likely the root cause. Complete go to step 8. 7 replace the developer frame ass...

  • Page 227

    5-16 phaser 6300/6350 color laser printer service manual black prints with white margin border the entire image area, except the margins, are black. Troubleshooting reference table applicable parts example print ■ imaging unit, pl6.1.1 ■ developer frame assembly, pl7.1.1 ■ laser unit, pl6.1.2 ■ hvps...

  • Page 228

    Print-quality troubleshooting 5-17 solid dark or dirty prints, no border this print-quality symptom is a composite image of all colors with no margin. This is caused by a charge voltage or cleaning system failure. Troubleshooting reference table applicable parts example print ■ imaging unit, pl6.1.1...

  • Page 229: Initial Actions

    5-18 phaser 6300/6350 color laser printer service manual horizontal bands, voids or streaks in any or all colors there are areas of the image that are extremely light or missing entirely. These missing areas form bands parallel to the leading edge. Initial actions ■ confirm that the paper is support...

  • Page 230

    Print-quality troubleshooting 5-19 5 replace the fuser (page 8-5). Does the image quality improve? Complete go to step 6. 6 replace the hvps (page 8-109). Does the image quality improve if the hvps is replaced? Complete go to step 7. 7 replace the laser unit (page 8-76). Does the image quality impro...

  • Page 231: Initial Actions

    5-20 phaser 6300/6350 color laser printer service manual vertical bands, voids or streaks in any or all colors there are areas of the image that are extremely light or missing entirely. These missing areas form bands that run along the paper from the leading edge to the trailing edge, in the directi...

  • Page 232

    Print-quality troubleshooting 5-21 5 caution: do not clean the developer assembly rollers with a cloth. Carefully remove debris from the rollers using tweezers or similar tool. Remove the developer frame assembly (page 8-78). Using a lint free cloth, carefully clean the laser window and between each...

  • Page 233: Initial Actions

    5-22 phaser 6300/6350 color laser printer service manual repeating and/or random spots spots of toner are randomly scattered across the page or at a fixed repeating interval. Initial actions ■ verify the imaging unit and transfer roller are not at or near end of life. Waste toner especially from the...

  • Page 234

    Print-quality troubleshooting 5-23 3 check each developer assembly roller for debris or damage, does the image quality improve? Complete go to step 4. 4 replace the imaging unit (page 8-5). Does the image quality improve? Complete go to step 5. 5 replace the transfer roller (page 8-5). Does the imag...

  • Page 235: Background Contamination

    5-24 phaser 6300/6350 color laser printer service manual background contamination there is toner contamination on all or most of the page. The contamination appears as a very light gray dusting. The printer displays no error code. Note depending on the type of paper and environmental conditions, som...

  • Page 236

    Print-quality troubleshooting 5-25 2 inspect the surface of the transfer roller for waste toner. The roller should appear black and shiny. Is the roller contaminated with waste toner? Replace the transfer roller (page 8-5). Go to step 4. 3 replace the transfer roller (page 8-5). Does the image quali...

  • Page 237: Initial Actions:

    5-26 phaser 6300/6350 color laser printer service manual residual image, ghosting or hot offset there are faint, ghostly images appearing on the page. The images may be either from a previous page or from the page currently printed. The printer displays no error code. This type of artifact can be re...

  • Page 238

    Print-quality troubleshooting 5-27 2 set the paper type to the next heaviest type. Does this resolve the problem? Complete go to step 3. 3 replace the fuser (page 8-5). Does the image quality improve? Complete go to step 4. 4 replace the transfer roller (page 8-5). Does the imaging quality improve? ...

  • Page 239: Initial Actions:

    5-28 phaser 6300/6350 color laser printer service manual incomplete fusing or cold offset the toner is not completely fused to the paper and easily rubs or flakes off. Initial actions: ■ verify the correct media type is set at the printer’s control panel. Troubleshooting reference table applicable p...

  • Page 240: Initial Actions:

    Print-quality troubleshooting 5-29 mis-registration, color layers not correctly registered the four colors of the image are not registered correctly into one image. Initial actions: ■ if the mis-registration is in the horizontal direction, perform the color registration adjustment, see (page 6-3). ■...

  • Page 241

    5-30 phaser 6300/6350 color laser printer service manual dirty vertical streaks on the edges of the page simplex print: streaks are on the back side of the page. Duplex print: streaks are on both sides of the page. Note the most likely cause of this artifact is high clay content paper. This componen...

  • Page 242: In This Chapter...

    6 section adjustments and calibrations in this chapter... ■ calibrations ■ adjustments ■ configuration ■ service diagnostics nvram utilities.

  • Page 243: Calibrations

    6-2 phaser 6300/6350 color laser printer service manual calibrations color calibration color calibration procedures adjust the printer for optimal color output. Color settings may need adjustment: ■ on initial printer setup. ■ when toner cartridges and imaging units are replaced. ■ when the printer ...

  • Page 244: Adjustments

    Adjustments and calibrations 6-3 adjustments vertical and horizontal color registration vertical color registration vertical color registration adjustment is performed automatically when the color registration page is printed or when a different imaging unit is detected. No process for manual vertic...

  • Page 245: Resetting Nvram

    6-4 phaser 6300/6350 color laser printer service manual resetting nvram printer configuration settings are maintained in the engine control board, the image processor board, and the configuration card. Restore factory registration settings to reset settings for color registration to the factory-defa...

  • Page 246

    Adjustments and calibrations 6-5 restore factory margins settings you can reset margin settings to the factory-default values. Caution use caution when resetting your margins to the factory-default settings. Changing these settings back to factory defaults may not be the last-saved settings if you h...

  • Page 247

    6-6 phaser 6300/6350 color laser printer service manual resetting postscript setup defaults resetting the postscript setup values resets postscript error information, print- quality mode, tekcolor correction, and image smoothing, to their default values. 1. On the control panel, select printer setup...

  • Page 248

    Adjustments and calibrations 6-7 resetting all printer defaults (postscript nvram) resetting nvram returns all the image processor board nvram-stored parameters to their factory default values. The print counts and the adobe firmware serial number are not affected by this reset. 1. On the control pa...

  • Page 249: Postscript Nvram Reset

    6-8 phaser 6300/6350 color laser printer service manual service diagnostics nvram utilities postscript nvram reset resetting the nvram restores all printer values stored in the ip controller nvram including network, printer setup, job defaults, color, margin, and calibrations to their factory defaul...

  • Page 250: Toner Cartridge Crum Check

    Adjustments and calibrations 6-9 toner cartridge crum check this utility checks the identity of the toner cartridges to verify if the cartridge is a genuine xerox toner cartridge. The utility reports toner cartridge is not a genuine xerox product on the first improper toner cartridge detected. Other...

  • Page 251

    6-10 phaser 6300/6350 color laser printer service manual.

  • Page 252: In This Chapter...

    7 section cleaning and maintenance in this chapter... ■ recommended tools ■ cleaning procedures ■ routine maintenance procedures ■ long life maintenance kit installation.

  • Page 253: Recommended Tools

    7-2 phaser 6300/6350 color laser printer service manual service maintenance procedures perform the following procedures whenever you check, service, or repair a printer. Cleaning the printer, as outlined in the following steps, assures proper operation of the printer and reduces the probability of h...

  • Page 254: Cleaning The Imaging Unit

    Cleaning and maintenance 7-3 cleaning the imaging unit 1. Open door a and door c. 2. Remove the imaging unit and place it rollers-up on a stable surface. 3. Working quickly to reduce light exposure, clean each rubber roller of foreign matter using a lint-free cloth. Thoroughly clean the entire surfa...

  • Page 255: Maintenance

    7-4 phaser 6300/6350 color laser printer service manual cleaning the laser windows the four laser windows are positioned behind the developer frame assembly. To clean the windows, remove the developer frame assembly by following the procedure begining on (page 8-78), and then gently wiping each wind...

  • Page 256

    Cleaning and maintenance 7-5 access the developer assemblies by removing the top main cover, right and left side covers, door c, the imaging unit, and the developer frame assembly. Use the following steps to install the long-life maintenance kit. Caution allow adequate time for the fuser to cool bef...

  • Page 257

    7-6 phaser 6300/6350 color laser printer service manual 10. Remove the screw (metal, 6 mm) that secures the right side cover. 11. Release the hook at the front that holds the right side cover. S6300-125 top main cover.

  • Page 258

    Cleaning and maintenance 7-7 12. Lift the cover and remove it from the printer. S6300-131 right side cover hook.

  • Page 259

    7-8 phaser 6300/6350 color laser printer service manual 13. Remove the screw (metal with flange, 6 mm) that secures the left side cover. 14. Release the hook on the front that holds the left side cover and slide the cover rearward to remove. S6300-136 left side cover hook.

  • Page 260

    Cleaning and maintenance 7-9 15. Pull out the left and right pins that secure door c. 16. Spread the bosses on the developer frame assembly guides that fit in the left and right notches of door c and remove the door. 17. Remove the imaging unit and place it in a light-proof container. S6300-128 door...

  • Page 261

    7-10 phaser 6300/6350 color laser printer service manual 18. Remove the 2 screws (self-tapping, plastic 10 mm) and 3 screws (metal, 6 mm) that secure the hvps to the frame. 19. Move the hvps left to release the retaining hooks on the front edge of the board. 20. Unplug connectors (p/j139, 140, 141) ...

  • Page 262

    Cleaning and maintenance 7-11 21. Unplug the imaging unit crum connector (p/j484) at the top of the developer frame assembly. 22. Release the hooks to disconnect the 4 toner nozzles attached to the developer frame assembly. Note check that the toner nozzle shutter is closed. If the shutter is open; ...

  • Page 263

    7-12 phaser 6300/6350 color laser printer service manual 24. Open the replacement developer assembly packaging and remove the shipping plugs and roller cover from each assembly. Use the plugs, cover and packaging to repack the expended part for return. 25. Release the left and right white stoppers f...

  • Page 264

    Cleaning and maintenance 7-13 26. Re-install the developer frame assembly, the hvps, and door c. Replacement note match the colors of the 4 toner nozzles to the correct positions on the developer frame assembly before attaching them. Before reinserting the pins for door c, verify that the shoulders ...

  • Page 265

    7-14 phaser 6300/6350 color laser printer service manual replacement note be sure to re-install the wiring harness and connectors between the registration roller and engine control board as noted in step 26. Failure to correctly route the wiring can interfere with the imaging unit. Insert the regist...

  • Page 266

    Cleaning and maintenance 7-15 36. Release the 3 hooks that secure the left front cover and remove. 37. Release the hook that secures the nylon stopper strap to door b. S6300-135 left front cover s6300-175.

  • Page 267

    7-16 phaser 6300/6350 color laser printer service manual 38. Close door b. 39. Remove the spring and link on the left side of the frame. Caution as you re-open the door b latch, hold door b to prevent the door from falling open. Gently lower the door to a supporting surface. 40. Fully open door b. S...

  • Page 268

    Cleaning and maintenance 7-17 41. Release the hook that holds the left side roll core retainer on the shaft and slide it to the left. 42. Note the orientation of the feed roller and slide the feed roller left until the pin on the shaft appears and rotate the feed roller to remove it from the shaft. ...

  • Page 269

    7-18 phaser 6300/6350 color laser printer service manual 46. Release the locks that secure the feed rollers to the feed and nudger shafts and remove the rollers. 47. Install the replacement rollers and replace the tray. 48. Install the universal paper tray retard roller assembly (part of the paper f...

  • Page 270: In This Chapter...

    8 section service parts disassembly in this chapter... ■ overview ■ removing routine maintenance items and consumables ■ print engine disassembly ■ optional 1100-sheet feeder disassembly ■ optional 550-sheet feeder disassembly.

  • Page 271: Overview

    8-2 phaser 6300/6350 color laser printer service manual overview this section contains the removal procedures for field-replaceable parts of the printer listed in the parts list. In most cases, the replacement procedure is simply the reverse of the removal procedure. In some instances, additional st...

  • Page 272: Preparation

    Service parts disassembly 8-3 preparation before you begin any removal and replacement procedure: 1. Switch off the printer power and disconnect the power cord from the wall outlet. 2. Remove the imaging unit and protect it from exposure to light by covering it with a light proof bag or by placing i...

  • Page 273: Fastener Types

    8-4 phaser 6300/6350 color laser printer service manual fastener types the following table lists the primary types of posi-drive screws used to assemble the printer. The procedures provide dimensional specifications for screws being removed. Caution use care when installing self-tapping screws in pl...

  • Page 274: Transfer Roller Removal

    Service parts disassembly 8-5 maintenance items and consumables maintenance items include the transfer roller, imaging unit, and fuser. The paper feed rollers are also routine maintenance items, but individual procedures for their removal and replacement are provided on page 8-20 and page 8-57. Cons...

  • Page 275: Toner Cartridge Removal

    8-6 phaser 6300/6350 color laser printer service manual toner cartridge removal caution clean up any toner spills using a type ii toner vacuum only. Never use a damp cloth to clean up spilled toner. If you are removing a toner cartridge to facilitate removal of other components, replace the toner ca...

  • Page 276

    Service parts disassembly 8-7 for convienence, it is recommended that you remove the top cover, imaging unit, and trays and place them where they do not interfere with the repair. (note that servicing can be done with these parts in place depending on the location of the procedure being performmed.)...

  • Page 277: Covers

    8-8 phaser 6300/6350 color laser printer service manual covers top main cover (pl1.1.4) 1. Remove the top cover. 2. Open the door a. 3. Remove the toner cartridges. 4. Open door c. 5. Remove 2 screws (self-tapping, plastic 10 mm) that secure the top main cover. 6. Release the 2 hooks at the rear of ...

  • Page 278

    Service parts disassembly 8-9 s6300-125 top main cover.

  • Page 279: Front Cover (Pl1.1.6)

    8-10 phaser 6300/6350 color laser printer service manual front cover (pl1.1.6) the control panel harness is connected between the front cover and door b. Be careful not damage the harness while removing the cover. Also, the upper exit cover is not captive to the chute assembly out and can fall as th...

  • Page 280: Control Panel (Pl1.1.5)

    Service parts disassembly 8-11 control panel (pl1.1.5) 1. Remove the front cover (page 8-10). 2. Release the 2 hooks that secure the control panel to the front cover. S6300-126 control panel front cover.

  • Page 281: Right Side Cover (Pl1.1.20)

    8-12 phaser 6300/6350 color laser printer service manual right side cover (pl1.1.20) 1. Remove the top main cover (page 8-8). 2. Open door a. 3. Remove the screw (metal, 6 mm) that secures the right side cover. 4. Release the hook at the front that holds the right side cover. 5. Lift the cover and r...

  • Page 282: Left Side Cover (Pl1.1.30)

    Service parts disassembly 8-13 left side cover (pl1.1.30) 1. Remove the top main cover (page 8-8). 2. Remove the screw (metal, 6 mm) that fixes the left side cover. 3. Slide the cover rearward to release the hook on the front that also holds the left side cover and remove. S6300-136 left side cover ...

  • Page 283: Door C (Pl1.1.8)

    8-14 phaser 6300/6350 color laser printer service manual door c (pl1.1.8) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the left side cover (page 8-13). 4. Open door a. 5. Open door c. 6. Pull out the left and right studs that secure door c. 7. Spread...

  • Page 284

    Service parts disassembly 8-15 replacement note before reinserting the studs, verify that the shoulders on the end of the pins face out and the developer frame assembly guide bosses are in the notches provided in door c. S6300-128 door c.

  • Page 285: Rear Cover (Pl1.1.17)

    8-16 phaser 6300/6350 color laser printer service manual rear cover (pl1.1.17) the rear fan is attached to the rear cover. When removing the rear cover, use care not to damage the rear fan harness. 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the lef...

  • Page 286: Right Front Cover (Pl1.1.22)

    Service parts disassembly 8-17 right front cover (pl1.1.22) 1. Open door a. 2. Remove the screw (self-tapping, plastic 10 mm) that secures the right front cover. 3. Open door a fully, and with door b partially opened, release the 2 hooks to remove the right front cover. Right front cover s6300-132.

  • Page 287: Left Front Cover (Pl1.1.28)

    8-18 phaser 6300/6350 color laser printer service manual left front cover (pl1.1.28) 1. Open door b. 2. Release the 3 hooks that secure the left front cover and remove. S6300-135 left front cover.

  • Page 288

    Service parts disassembly 8-19 front feeder frame cover (pl3.1.1) 1. Remove tray 2. 2. Release the four hooks that secure the front feeder frame cover to the printer. S6300-351.

  • Page 289: Universal Tray

    8-20 phaser 6300/6350 color laser printer service manual universal tray retard assembly (pl2.1.12) 1. Remove the tray. 2. Release the 2 tabs at the left and right of the turn chute by pushing inward and open the chute. 3. Rotate the retard holder 90 degrees. 4. Slide the retard assembly to the left ...

  • Page 290: Paper Feeder

    Service parts disassembly 8-21 paper feeder feeder chute (pl3.1.2) 1. Remove tray 2. 2. Push in and then down at the two recesses located at the left and right of the feeder chute and swing the feeder chute downward. 3. Pull the feeder chute forward past the detent, and then down to release the boss...

  • Page 291: Tray Rear Cover (Pl3.1.3)

    8-22 phaser 6300/6350 color laser printer service manual tray rear cover (pl3.1.3) 1. Pivot and lift the top of the tray rear cover toward you to remove it from the printer. S6300-140 tray rear cover.

  • Page 292: Printer Chassis

    Service parts disassembly 8-23 printer chassis removal of the printer chassis is required to service the following components: ■ tray 2 paper size switch ■ option feeder harness ■ tray 2 paper pick assembly ■ tray 2 no paper sensor and actuator caution two people are required to separate the printer...

  • Page 293

    8-24 phaser 6300/6350 color laser printer service manual replacement note verify that the power switch linkage is in place prior to securing the support. 11) 162 164 165 163 161 47 60 17 s6300-141.

  • Page 294

    Service parts disassembly 8-25 paper size switch assembly (pl3.2.24) 1. Remove the printer chassis (page 8-23). 2. Remove the screw (self-tapping, plastic 10 mm) that secures the paper size switch to the right feeder. 3. Release the latch and lift the paper size switch from the feeder. 4. Unplug con...

  • Page 295

    8-26 phaser 6300/6350 color laser printer service manual option feeder harness (pl3.2.11) the option connector located at the end of the option feeder harness may be disconnected from the replacement harness and used to repair a damaged connector. The connector’s construction allows for replacement ...

  • Page 296

    Service parts disassembly 8-27 paper pick assembly (pl3.3.1) 1. Remove the printer chassis (page 8-23). 2. Remove the plug (p471) from the paper size switch. 3. Loosen the harness to the paper pick assembly from the feeder harness guide. 4. Remove the 2 screws (self-tapping, plastic 10 mm) that secu...

  • Page 297: No Paper Sensor (Pl3.3.7)

    8-28 phaser 6300/6350 color laser printer service manual no paper sensor (pl3.3.7) 1. Remove the printer chassis (page 8-23). 2. Remove the paper pick assembly (page 8-27). 3. Unplug connector (p/j472) from the no paper sensor. 4. Release the 3 hooks on the sensor to release it from the paper pick a...

  • Page 298: Low Paper Sensor (Pl3.3.7)

    Service parts disassembly 8-29 low paper sensor (pl3.3.7) remove the low paper sensor from the paper pick assembly by reaching in from the front of the printer and squeezing the side hooks of the sensor. 1. Remove tray 2. 2. Remove the feeder chute (page 8-21). 3. Remove the upper chute (page 8-30)....

  • Page 299: Upper Chute (Pl3.3.15)

    8-30 phaser 6300/6350 color laser printer service manual upper chute (pl3.3.15) 1. Remove the tray. 2. Release the 2 hooks that secure the upper chute to the paper pick assembly. Slide the upper chute first to the back, release the 4 hooks, and then remove the upper chute downward. S6300-151 note ho...

  • Page 300

    Service parts disassembly 8-31 low paper sensor actuator (pl3.3.14) 1. Remove the upper chute (page 8-30). 2. Release the hook of the upper chute that secures the low paper sensor actuator, and move the actuator in the direction of the arrow (2) to remove. Replacement note while holding the upper ch...

  • Page 301: Feed Roller (Pl3.3.18)

    8-32 phaser 6300/6350 color laser printer service manual feed roller (pl3.3.18) 1. Remove the tray. 2. Release the locks that secure the feed rollers to the feed and nudger shafts, and then remove the rollers. S6300-152 feed roller assemblies.

  • Page 302

    Service parts disassembly 8-33 no paper sensor actuator (pl3.3.20) 1. Remove the printer chassis (page 8-23). 2. Remove the feeder chute (page 8-21). 3. Remove the paper pick assembly (page 8-27). 4. Turn the paper pick assembly over. 5. Release the hook that secures the no paper sensor actuator to ...

  • Page 303: Retard And Registration

    8-34 phaser 6300/6350 color laser printer service manual retard and registration caution after removal of the imaging unit, protect the developer assemblies by covering the rollers with a sheet of paper or other similar technique. Registration chute (pl4.1.5) 1. Open door a. 2. Remove the imaging un...

  • Page 304

    Service parts disassembly 8-35 registration sensor actuator (pl4.1.1) caution after removal of the imaging unit, protect the developer assemblies by covering the rollers with a sheet of paper or other similar technique. 1. Open door a. 2. Remove the imaging unit. 3. Remove the registration roller as...

  • Page 305

    8-36 phaser 6300/6350 color laser printer service manual registration sensor (pl4.1.3) caution after removal of the imaging unit, protect the developer assemblies by covering the rollers with a sheet of paper or other similar technique. 1. Open door a. 2. Remove the imaging unit. 3. Remove the regis...

  • Page 306

    Service parts disassembly 8-37 retard holder assembly (pl4.1.16) 1. Open the door a. 2. Remove the transfer roller. 3. Turn the retard holder assembly upward. 4. Move the retard holder assembly to the right to release the shaft and remove the retard holder assembly. S6300-158.

  • Page 307

    8-38 phaser 6300/6350 color laser printer service manual registration roller assembly (pl4.2.1) caution after removal of the imaging unit, protect the developer assemblies by covering the rollers with a sheet of paper or other similar technique. 1. Open door a. 2. Remove the imaging unit. 3. Remove ...

  • Page 308: Tray 1 (Mpt)

    Service parts disassembly 8-39 tray 1 (mpt) tray 1 (mpt) (pl1.1.23) 1. Remove the left front cover (page 8-18). 2. Spread the right and left slots of the tray 1 (mpt) cover outward, pull out the left and right bosses to release tray 1 (mpt) from the cover. 3. Open door b. 4. Release the left side bo...

  • Page 309

    8-40 phaser 6300/6350 color laser printer service manual tray 1 (mpt) cover (pl1.1.27) 1. Open tray 1 (mpt). 2. Spread the right and left slots of the tray 1 (mpt) cover outward, pull out the left and right bosses of tray 1 (mpt). 3. Move the cover to the rigt to release the two bosses at the bottom...

  • Page 310

    Service parts disassembly 8-41 tray 1 (mpt) feed solenoid (pl5.3.9) 1. Remove the top main cover (page 8-8). 2. Remove the left side cover (page 8-13). 3. Remove the right front cover (page 8-17). 4. Remove the right side cover (page 8-12). 5. Open door b. 6. Remove the tray 1 (mpt) feed solenoid co...

  • Page 311

    8-42 phaser 6300/6350 color laser printer service manual 9. Remove the spring and link on the left side of the frame. 10. Remove the spring and link from the right side of the printer. S6300-176.

  • Page 312

    Service parts disassembly 8-43 11. Lower door b to a supporting surface. S6300-169.

  • Page 313

    8-44 phaser 6300/6350 color laser printer service manual 12. Remove the gear mpt and attached spring from the shaft. Leave the spring attached to the printer. 13. Remove the screw that secures the tray 1 (mpt) feed solenoid and the ground wire to the chute assembly out. 14. Remove the tray 1 (mpt) f...

  • Page 314

    Service parts disassembly 8-45 tray 1 (mpt) no paper sensor and actuator (pl5.3.14) 1. Remove the top main cover (page 8-8). 2. Remove the left side cover (page 8-13). 3. Open door b. 4. Release the hook to remove the stopper strap from door b. 5. Close door b. Caution hold the door b after releasin...

  • Page 315

    8-46 phaser 6300/6350 color laser printer service manual 6. Remove the spring and link on the left side of the frame. 7. Fully open door b. S6300-176.

  • Page 316

    Service parts disassembly 8-47 8. Release the 4 hooks that secure the actuator cover to the chute assembly out. 9. Remove the no paper sensor actuator from the notch of the chute assembly out and pull out the other end of the actuator through mounting hole to remove it. Note s6300-174.

  • Page 317

    8-48 phaser 6300/6350 color laser printer service manual 10. Release the hooks that secures the tray 1 (mpt) no paper sensor to the chute assembly out and remove the sensor with the harness. 11. Unplug connector (p/j135) from the tray 1 (mpt) no paper sensor. S6300-173.

  • Page 318

    Service parts disassembly 8-49 tray 1 (mpt) feed roller (pl5.3.20) 1. Remove the left front cover (page 8-18). 2. Remove the left side cover (page 8-13). 3. Open door b. 4. Release the hook to remove the strap from door b. 5. Close door b. Caution hold the chute assembly out after releasing the link...

  • Page 319

    8-50 phaser 6300/6350 color laser printer service manual 6. Remove the spring and link on the left side of the frame. 7. Fully open door b. S6300-176.

  • Page 320

    Service parts disassembly 8-51 8. Release the hook that holds the left side roll core on the shaff, move the roll core to the left. 9. Move the feed roller left until the pin on the shaft appears and remove the feed roller. Replacement note with the solenoid engaged, the flat portion of the feed rol...

  • Page 321: Chute Assemblies

    8-52 phaser 6300/6350 color laser printer service manual chute assemblies full stack sensor (pl5.4.1) 1. Remove the front cover (page 8-10). 2. Unplug connector (p/j134) from the full stack sensor. 3. Lift the actuator to clear the sensing area and release the 3 hooks that secure the full stack sens...

  • Page 322

    Service parts disassembly 8-53 full stack actuator (pl5.4.2) 1. Remove the front cover (page 8-10). 2. Bend the middle of the full stack actuator somewhat and remove the left and right ends from the mounting holes. S6300-181.

  • Page 323

    8-54 phaser 6300/6350 color laser printer service manual duplex jam sensor (pl5.4.1) and actuator (pl5.4.13) 1. Open tray 1 (mpt). 2. Open door b. 3. Release the 3 hooks that secure the duplex jam sensor holder to the chute assembly out. S6300-179.

  • Page 324

    Service parts disassembly 8-55 4. Unplug connector (p/j133) from the duplex jam sensor. 5. Release the 3 hooks that secure the duplex jam sensor to the holder. 6. Press the shaft of the actuator through the 2 holes in the holder with a miniature screwdriver to remove the duplex jam sensor actuator. ...

  • Page 325

    8-56 phaser 6300/6350 color laser printer service manual 7. Remove the spring from the actuator. Replacement note verify the proper orientation, attachment of the spring and function of the actuator. S6300-183.

  • Page 326

    Service parts disassembly 8-57 duplex motor assembly (pl5.4.5) 1. Remove the front cover (page 8-10). 2. Release the hook on the exit gear that secures it to the exit roller and remove it. 3. Remove gear 52. 4. Release the hook on exit gear that secures it to the duplex roller and remove it. 5. Remo...

  • Page 327

    8-58 phaser 6300/6350 color laser printer service manual chute assembly in (pl5.2.1) 1. Remove the top main cover (page 8-8). 2. Remove the front cover (page 8-10). 3. Remove the right front cover (page 8-17). 4. Remove the left front cover (page 8-18). 5. Remove the right side cover (page 8-12). 6....

  • Page 328

    Service parts disassembly 8-59 16. Remove the fsr harness from the front and rear harness guides. 17. Holding the chute assembly in, push in the right and left pivot pins and remove the chute assembly in. Replacement note install the shorter of the two pivot pins into the left side of the printer. S...

  • Page 329

    8-60 phaser 6300/6350 color laser printer service manual s6300-188.

  • Page 330

    Service parts disassembly 8-61 chute assembly out (pl5.3.1) 1. Remove the top main cover (page 8-8). 2. Remove the front cover (page 8-10). 3. Remove the right front cover (page 8-18). 4. Remove the left front cover (page 8-18). 5. Remove the right side cover (page 8-12). 6. Remove the left side cov...

  • Page 331

    8-62 phaser 6300/6350 color laser printer service manual 11. Unplug connectors (p/j13 and p/j22) from the engine control board and remove the harnesses from the front harness guide. Note if removing the chute assembly in, also unplug connectors (p/j36 and p/j52) and remove these harnesses from the f...

  • Page 332

    Service parts disassembly 8-63 12. Remove the link spring from the left side of the printer. 15. Remove the boss from the hole of the center of the link on the left side of the printer. 16. Release the hook that fixes the stopper strap and remove the stopper. S6300-176.

  • Page 333

    8-64 phaser 6300/6350 color laser printer service manual 17. Remove 2 e-rings that secure the right and left pivot shafts from the underside of chute assembly out. 18. Close door a if open. 19. Holding the chute assembly out, push the right and left pivot shafts in by approximately half their length...

  • Page 334

    Service parts disassembly 8-65 20. Release the latch of the chute assembly out. 21. Remove the chute assembly out. S6300-192.

  • Page 335: Xerographics

    8-66 phaser 6300/6350 color laser printer service manual xerographics fuser fan (pl5.3.31) 1. Remove the front cover (page 8-10). 2. Disconnect the fuser fan connector (p/j483) and remove the harness from the harness guide. 3. Remove two screws (self-tapping, plastic 20 mm) that secure the fuser fan...

  • Page 336: Fuser (Pl5.1.1)

    Service parts disassembly 8-67 fuser (pl5.1.1) caution allow adaquate time for the fuser to cool before servicing the printer. 1. Open door b. 2. Lift the amber gold levers at each end of the fuser. 3. Grasp both handles and remove the fuser. Replacement note after fuser replacement, power cycle the...

  • Page 337

    8-68 phaser 6300/6350 color laser printer service manual fuser exit sensor actuator (pl5.1.2) caution allow adaquate time for the fuser to cool before servicing the printer. 1. Open door b. 2. Lift the levers at each end of the fuser and remove the fuser. 3. Remove the 2 hex-head screws (self-tappin...

  • Page 338

    Service parts disassembly 8-69 fuser lock lever (pl5.2.2) caution allow adequate time for the fuser to cool before servicing the printer. 1. Open door b. 2. Lift the locks at each end of the fuser. 3. Grasp both handles and remove the fuser. 4. From underneath the lock, reach in with needle nose pli...

  • Page 339: Transfer Roller (Pl5.1.4)

    8-70 phaser 6300/6350 color laser printer service manual transfer roller (pl5.1.4) caution allow adaquate time for the fuser to cool before servicing the printer. 1. Open door a. 2. Push the levers at each side of the transfer roller inwards and rotate the transfer roller towards the rear of the pri...

  • Page 340

    Service parts disassembly 8-71 ctd (adc) sensor (pl5.2.19) 1. Open door a. 2. Remove the transfer roller (page 8-70). Note the spring providing tension to the ctd (adc) sensor is not captive. Use care when removing the sensor to avoid the spring falling into the printer. 3. Pinch the 2 hooks that se...

  • Page 341

    8-72 phaser 6300/6350 color laser printer service manual toner full sensor (pl5.2.20) 1. Remove the top main cover (page 8-8). 2. Remove the left side cover (page 8-13). 3. Open door b. 4. Remove the fuser (page 8-67). 5. Release the hook to remove the stopper strap from door b. Caution hold door b ...

  • Page 342

    Service parts disassembly 8-73 8. Remove the spring and link on the left side of the frame. 9. Gently lower door b to a supporting surface. S6300-176.

  • Page 343

    8-74 phaser 6300/6350 color laser printer service manual 10. Release the 3 hooks that secure the toner full sensor to the chute assembly in. 11. Open door a. 12. Remove the transfer roller (page 8-70). S6300-371.

  • Page 344

    Service parts disassembly 8-75 13. Unplug connector (p/j142) from the toner full sensor and remove it. S6300-168.

  • Page 345: Laser Unit (Pl6.1.2)

    8-76 phaser 6300/6350 color laser printer service manual laser unit (pl6.1.2) access the upper laser unit screw by loosening the toner cartridge holder assembly and raising it. Caution handle the laser unit carefully. Components within the laser unit are sensitive to shock and could be damaged. 1. R...

  • Page 346

    Service parts disassembly 8-77 housing assembly bias (pl6.1.7) 1. Remove the top main cover (page 8-8). 2. Remove the left front cover (page 8-18). 3. Remove the left side cover (page 8-13). 4. Remove the hvps (page 8-109). 5. Remove the 2 wires from the harness guide on the housing assembly bias. 6...

  • Page 347: Development

    8-78 phaser 6300/6350 color laser printer service manual development developer frame assembly (pl7.1.1) when removing the developer frame assembly, cover the entire assembly with paper to help prevent toner from spilling onto your clothing. Also, be sure to store the removed developer frame assembly...

  • Page 348

    Service parts disassembly 8-79 7. Lift the developer frame assembly to remove. Replacement note be sure to carefully match the colors of the 4 toner nozzles to the correct positions and that each nozzle is locked to the developer frame assembly before replacing the covers. Also, reset the developer ...

  • Page 349: Crum Connector (Pl7.1.4)

    8-80 phaser 6300/6350 color laser printer service manual crum connector (pl7.1.4) 1. Open door a. 2. Remove the imaging unit. 3. Disconnect (p/j710) from the crum connector and remove the harness from the guide. 4. Open the hook that secures the crum connector to its holder on the upper left side of...

  • Page 350

    Service parts disassembly 8-81 developer assembly (pl7.1.17~20) since all four developer assemblies are removed in the same manner, use this procedure for any of the four colors. Note toner will spill from the rear of the developer frame assembly. Keep the assembly vertical to reduce the amount of t...

  • Page 351

    8-82 phaser 6300/6350 color laser printer service manual 7. Release the left and right stoppers located on the developer frame assembly and remove the developer assembly. Replacement note inspect each developer assembly slot prior to installing the replacement to ensure the left and right tracking s...

  • Page 352: Crum Reader (Pl7.2.12)

    Service parts disassembly 8-83 crum reader (pl7.2.12) 1. Remove the top main cover (page 8-8). Note control toner spillage by replacing the cartridges after removing the cover. 2. Remove the right side cover (page 8-12). 3. Remove the left side cover (page 8-13). 4. Remove the rear cover (page 8-16)...

  • Page 353

    8-84 phaser 6300/6350 color laser printer service manual 9. From the rear of the printer, unplug the crum reader connector (p/j3411). 10. Disconnect (p/j342) from the crum reader on the left side and remove the harness from the guide at the forward end of the crum reader. 11. Seperate the crum reade...

  • Page 354

    Service parts disassembly 8-85 toner cartridge holder (pl7.2.1~4) the procedure for removal of the toner cartridge holder is the same for all colors. Note to control toner spillage, do not disconnect the auger tube from the developer frame assembly unless absolutely necessary to perform the repair. ...

  • Page 355

    8-86 phaser 6300/6350 color laser printer service manual replacement note when replacing a holder located between two other colors, spread the installed holders slightly as you insert the replacement. Lock all four toner cartridge holders into the crum reader. To refill the new auger tube, run the s...

  • Page 356

    Service parts disassembly 8-87 no toner sensor (y), (m), and (c) (pl7.2.5) the procedure for removing the no toner sensor from the (y), (m), or (c) toner cartridge holder is essentially the same. The procedure described below applies to all three. Note to control toner spillage, do not disconnect th...

  • Page 357

    8-88 phaser 6300/6350 color laser printer service manual no toner sensor (k) (pl7.2.5) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the left side cover (page 8-13). 4. Remove the rear cover (page 8-16). 5. Unplug connector (p/j704) from the no toner ...

  • Page 358

    Service parts disassembly 8-89 toner ctg-in actuator and switch bracket (pl7.2.7) the following procedure applies to all four toner ctg-in actuators and brackets. Note to control toner spillage, do not disconnect the auger tube from the developer frame assembly unless absolutely neccessary to perfor...

  • Page 359

    8-90 phaser 6300/6350 color laser printer service manual toner cartridge holder assembly complete removal of the toner cartridge holder assembly is not required to access the upper most laser unit screw. Use the following procedure to loosen the assembly and lift it approximately 0.5 inch it to allo...

  • Page 360

    Service parts disassembly 8-91 6. Remove the interlock switch from the clamp on the toner cartridge holder assembly. S6300-199 p/j161 p/j3411 crum reader.

  • Page 361

    8-92 phaser 6300/6350 color laser printer service manual 7. Remove the 4 screws (2 metal, 6 mm) and (2 self-tapping, plastic 10mm) that secure the toner cartridge holder assembly. 8. Gently the toner cartridge holder assembly and the crum reader to provide access to the laser unit screw. S6300-200

  • Page 362: Drive

    Service parts disassembly 8-93 drive developer drive assembly (pl8.1.1) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the four harness guide clamps from the rear harness guide and remove the harnesses. 4. Release the clamps on the developer drive asse...

  • Page 363

    8-94 phaser 6300/6350 color laser printer service manual 7. Unplug connector (p/j491) from the developer drive assembly. 8. Remove the 3 screws (silver, tap 10 mm) that secure the developer drive assembly to the printer and remove. Replacement note when replacing the motor, rotate the motor housing ...

  • Page 364

    Service parts disassembly 8-95 main drive assembly (pl8.1.2) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Disconnect the main drive assembly connector (p/j481). 4. Remove the 4 screws (silver, tap 10 mm) that secure the main drive assembly to the printer. 5...

  • Page 365

    8-96 phaser 6300/6350 color laser printer service manual fuser drive assembly (pl5.2.25) 1. Remove the top main cover (page 8-8). 2. Remove the right front cover (page 8-17). 3. Remove the right side cover (page 8-12). 4. Remove the link arm spring and link arm. S6300-169.

  • Page 366

    Service parts disassembly 8-97 6. Remove the 3 screws (self-tapping, plastic 10 mm) that secure the fuser drive assembly to the chute assembly in. 7. Pull the fuser drive assembly away from the frame to release the gears. 8. Remove the screw (silver, 5 mm) that secures the ground wire to the fuser d...

  • Page 367: Electrical

    8-98 phaser 6300/6350 color laser printer service manual electrical image processor board (pl9.1.3) 1. Remove the tray rear cover (page 8-22). 2. Remove the 6 screws that secure the rear panel to the printer and pull to remove. 3. Transfer the installed memory, nvram, configuration card, and hard dr...

  • Page 368: Lvps (Pl9.1.4)

    Service parts disassembly 8-99 lvps (pl9.1.4) the low voltage power supply (lvps) assembly consists of the power supply, attached power switch, the ac inlet harness, and the surrounding enclosure. 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the left...

  • Page 369

    8-100 phaser 6300/6350 color laser printer service manual s6300-213 162 164 165 163 161 box assembly lvps.

  • Page 370: Interlock Switch (Pl9.1.11)

    Service parts disassembly 8-101 interlock switch (pl9.1.11) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Unplug the interlock switch connector (p/j161) from the lvps. 4. Remove the interlock switch harness from the clamp on the lvps. 5. Release the two clam...

  • Page 371: Rear Fan (Pl1.1.19)

    8-102 phaser 6300/6350 color laser printer service manual rear fan (pl1.1.19) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the left side cover (page 8-13). 4. Remove the rear cover (page 8-16). 5. Remove 2 screws (self-tapping, plastic 35 mm) that se...

  • Page 372: Eeprom Board (Pl9.1.12)

    Service parts disassembly 8-103 eeprom board (pl9.1.12) 1. Remove the top main cover (page 8-8). 2. Remove the right side cover (page 8-12). 3. Remove the 4 clamps that hold the harness in the rear harness guide and remove the harness. 4. Remove the 2 screws (self-tapping, plastic 10 mm) that secure...

  • Page 373

    8-104 phaser 6300/6350 color laser printer service manual engine control board (pl9.1.16) caution critical printer-specific information is stored in the nvram device located on the engine control board. You can either save this information to the image processor board using the service diagnostic st...

  • Page 374

    Service parts disassembly 8-105 note connectors p20, p21, and p30 on the engine control board are not used. S6300-219 hooks electrical cover p/j24 p30 p21 p20 p/j19 p/j18.

  • Page 375

    8-106 phaser 6300/6350 color laser printer service manual 13. Disconnect p/j17, p/j22, p/j47, p/j52, and p/j60 from the engine control board. 14. Remove the screw (metal, 6 mm) that secures the engine control board bracket to the right side of the printer. 15. Lift the right edge of the board slight...

  • Page 376

    Service parts disassembly 8-107 the following figure shows the location of the engine control board’s nvram device. S6300-221 engine control board nvram.

  • Page 377

    8-108 phaser 6300/6350 color laser printer service manual temperature/humidity sensor (pl9.1.20) 1. Remove the top main cover (page 8-8). 2. Remove the left side cover (page 8-13). 3. Press down the knob mounted on the left side of the printer to release the bracket that holds the sensor. 4. Lift th...

  • Page 378: Hvps (Pl9.1.21)

    Service parts disassembly 8-109 hvps (pl9.1.21) 1. Remove the top main cover (page 8-8). 2. Remove the left side cover (page 8-13). 3. Unplug connectors p/j139, p/j140, p/j141. 4. From the left side of the printer remove the 2 screws (self-tapping, plastic 10 mm) and 3 screws (metal, 6 mm) that secu...

  • Page 379: Docking (Pl12.1.1)

    8-110 phaser 6300/6350 color laser printer service manual optional 1100-sheet feeder disassembly docking (pl12.1.1) caution lifting the printer requires two people. Use care when removing the printer from the 1100-sheet feeder. 1. Pull tray 2 from the printer. 2. Remove four screws that secure the 1...

  • Page 380: Front Covers (Pl12.1.6)

    Service parts disassembly 8-111 front covers (pl12.1.6) 1. Remove the trays. 2. Carefully pry up from the bottom the 2 tabs that secure each cover. S6300-253 note front covers.

  • Page 381: Left Cover (Pl12.1.2)

    8-112 phaser 6300/6350 color laser printer service manual left cover (pl12.1.2) 1. Remove the trays. 2. Remove the front covers (page 8-111). 3. Remove the 5 screws (metal, flanged, 8 mm) securing the left cover. 4. Holding both ends of the cover, lift the cover and move left and right, flexing slig...

  • Page 382: Right Cover (Pl12.1.3)

    Service parts disassembly 8-113 right cover (pl12.1.3) 1. Remove the trays. 2. Remove the front covers (page 8-111). 3. Remove the 5 screws (metal, flanged, 8 mm) securing the right cover. 4. Holding both ends of the cover, lift the cover and move left and right, flexing slightly, to release the tab...

  • Page 383: Foot (Pl12.1.10)

    8-114 phaser 6300/6350 color laser printer service manual foot (pl12.1.10) because the procedure for removing both feet is the same, the procedure to remove the right side foot is described below. 1. Remove the front covers (page 8-111). 2. Remove the right cover (page 8-113). 3. Remove the 2 screws...

  • Page 384: Feeder Chute (Pl12.2.7)

    Service parts disassembly 8-115 feeder chute (pl12.2.7) 1. Remove the tray. 2. Push inward the concaved sections at the left and the right sides and swing the feeder chute downward. 3. Release the retainer at one end of the feeder chute to release the boss from the feeder assembly. 4. Pull the feede...

  • Page 385

    8-116 phaser 6300/6350 color laser printer service manual left feeder assemblies (pl12.2.1) 1. Remove the front covers (page 8-111). 2. Remove the left cover (page 8-112). 3. Remove the feeder chute (page 8-115). 4. Remove the tray rear cover (page 8-22). 5. Remove 6 screws (self-tapping, plastic 8 ...

  • Page 386

    Service parts disassembly 8-117 right feeder assemblies (pl12.2.4) caution move the sensor flags upwards before attempting to remove the feeders. 1. Remove the front covers (page 8-111). 2. Remove the right cover (page 8-113). 3. Remove the feeder chute (page 8-115). 4. Remove the tray rear cover (p...

  • Page 387

    8-118 phaser 6300/6350 color laser printer service manual paper size switch (pl12.2.6) 1. Remove the front covers (page 8-111). 2. Remove the right cover (page 8-113). 3. Remove the chute assembly (page 8-115). 4. Remove the tray rear cover (page 8-22). 5. Remove the right feeder assembly (page 8-11...

  • Page 388

    Service parts disassembly 8-119 optfdr 2 harness (pl12.3.1) 1. Seperate the 1100-sheet feeder from the printer (page 8-110). 2. Remove the front covers (page 8-111). 3. Remove the right cover (page 8-113). 4. Remove connector (p/j83) on the upper circuit board hcf. 5. Remove the optfdr 2 harness fro...

  • Page 389

    8-120 phaser 6300/6350 color laser printer service manual circuit board hcf (pl12.3.3) 1. Remove the front covers (page 8-111). 2. Remove the right cover (page 8-113). 3. Remove all connections to the circuit board hcf. 4. Remove the 3 screws (metal, 6mm) that secure the circuit board hcf to the fra...

  • Page 390: Drive Assembly (Pl12.3.9)

    Service parts disassembly 8-121 drive assembly (pl12.3.9) 1. Remove the front covers (page 8-111). 2. Remove the right cover (page 8-113). 3. Remove connector (p/j82) that is connected tothe upper circuit board hcf. 4. Remove the drive assembly harness from the clamps. 5. Remove the 3 screws (metal,...

  • Page 391

    8-122 phaser 6300/6350 color laser printer service manual paper pick assembly hcf t1 (pl12.4.1) 1. Seperate the 1100-sheet feeder from the printer (page 8-110). 2. Remove the front covers (page 8-111). 3. Remove the right cover (page 8-113). 4. Remove the left cover (page 8-112). 5. Remove the feede...

  • Page 392

    Service parts disassembly 8-123 9. Remove the upper right feeder assembly (page 8-117). 10. Remove the drive assembly (page 8-121). 11. Disconnect the connector (p/j81) from the upper circuit board hcf, and remove the harness from clamp. 12. Disconnect the no paper sensor connector (p/j822) on upper...

  • Page 393

    8-124 phaser 6300/6350 color laser printer service manual 15. Remove 3 screws (metal, 6 mm) that secure the paper pick assembly hcf t1 to the frame, and remove the paper pick assembly hcf t1 from the right. S6300-263.

  • Page 394

    Service parts disassembly 8-125 paper pick assembly hcf t2 (pl12.5.1) with the proper tools, the lower paper pick assembly hcf t2 can be removed from the 1100-sheet feeder without removing the top or the paper pick assembly hcf t1. If a stubby screwdiver is not available, use this procedure: 1. Remo...

  • Page 395

    8-126 phaser 6300/6350 color laser printer service manual 4. Disconnect the connector (p/j81) from the lower circuit board hcf, and remove the harness from clamp. 5. Disconnect the no paper sensor connector (p/j822) on paper pick assembly hcf t2. 6. Disconnect the feed solenoid connector (p/j824) an...

  • Page 396

    Service parts disassembly 8-127 18. Remove three screws (metal, 6 mm) that secure the paper pick assembly hcf t2 to the frame, and remove the paper pick assembly hcf t2 from the right. S6300-275.

  • Page 397

    8-128 phaser 6300/6350 color laser printer service manual no paper sensor (pl12.5.7) 1. Remove the front covers (page 8-111). 2. Remove the right cover (page 8-113). 3. Disconnect the no paper sensor connector (p/j822). 4. Lift the actuator and use a small screwdriver to release the 3 hooks and remo...

  • Page 398

    Service parts disassembly 8-129 low paper sensor (pl12.5.7) 1. Remove the paper pick assembly (page 8-122). 2. Disconnect the low paper sensor connector (p/j823). 3. Release the 3 hooks on the low paper sensor and remove the sensor. S6300-267.

  • Page 399

    8-130 phaser 6300/6350 color laser printer service manual low paper sensor actuator (pl12.5.14) 1. Remove the upper chute (page 8-30). 2. Turn over the upper chute. 3. Release the hook of upper chute that secures the low paper sensor actuator and move the shaft on one side to remove the actuator. S6...

  • Page 400: Feed Rollers (Pl12.4.19)

    Service parts disassembly 8-131 feed rollers (pl12.4.19) 1. Remove the tray from the printer. 2. Release the lock that fixes each feed roller to the shaft and remove the roller. S6300-152 feed roller assemblies.

  • Page 401

    8-132 phaser 6300/6350 color laser printer service manual no paper sensor actuator (pl12.5.20) 1. Remove the paper pick assembly (page 8-122). 2. Release the hook that secures the no paper sensor actuator to the paper pick assembly. 3. Push the actuator shaft slightly away from the sensor to move th...

  • Page 402

    Service parts disassembly 8-133 retard roller assembly (pl12.6.13) 1. Remove the tray. 2. Release the 2 hooks at the left and right of the turn chute by pushing inward and open the chute. 3. Rotate the retard holder 90 degrees. 4. Slide the retard roller assembly to the left and remove it from the 2...

  • Page 403: Docking (Pl11.1.1)

    8-134 phaser 6300/6350 color laser printer service manual optional 550-sheet feeder disassembly docking (pl11.1.1) caution lifting the printer requires two people. Use care when removing the printer from the feeder. 1. Remove tray 2. 2. Remove four screws that secure the tray 3 feeder to the printer...

  • Page 404: Right Cover (Pl11.1.11)

    Service parts disassembly 8-135 right cover (pl11.1.11) 1. Remove tray 3 from the printer. 2. Remove 2 screws (self-tapping, flanged, plastic, 8mm) that secure the right cover. 3. Release two hooks at the rear to remove the right cover. S6300-228 tray 3 right cover.

  • Page 405: Left Cover (Pl11.1.7)

    8-136 phaser 6300/6350 color laser printer service manual left cover (pl11.1.7) 1. Remove tray 3 from the printer. 2. Remove 2 screws (self-tapping, flanged, plastic, 8mm) that secure the left cover. 3. Release two hooks at the rear and remove the cover. S6300-231 tray 3 left cover.

  • Page 406

    Service parts disassembly 8-137 optfdr 1 harness (pl11.1.6) 1. Remove the 550-sheet feeder (page 8-134). 2. Remove the right cover (page 8-135). 3. Remove the screw (metal, 6 mm) in the connector plate and the screw in the optfdr 1 board. 4. Remove the assembly from the feeder. 5. Disconnect the har...

  • Page 407

    8-138 phaser 6300/6350 color laser printer service manual circuit board lta (pl11.1.10) 1. Remove the right cover (page 8-135). 2. Remove all connectors on the optfdr 1 board. 3. Remove 2 screws (metal, 6 mm) the secure the optfdr 1 board to the bracket. 4. Remove optfdr 1 board from the notches in ...

  • Page 408

    Service parts disassembly 8-139 optplg 2 harness (pl11.1.13) 1. Remove the 550-sheet feeder (page 8-134). 2. Remove the right cover (page 8-135). 3. Remove the screw (metal, 6 mm) in the connector plate and the screw (self- tapping, plastic 8 mm) in the optfdr 1 board. 4. Remove the assembly from th...

  • Page 409

    8-140 phaser 6300/6350 color laser printer service manual paper size switch (pl11.2.6) 1. Remove the 550-sheet feeder (page 8-134). 2. Disconnect the paper size switch connector (p/j821). 3. Remove a screw (self-tapping, plastic 8 mm) that secures the paper size switch to the right feeder and remove...

  • Page 410

    Service parts disassembly 8-141 paper pick assembly (pl11.3.1) 1. Remove the 550-sheet feeder (page 8-134). 2. Remove the right cover (page 8-135). 3. Remove the left cover (page 8-136). 4. Remove the drive assembly (page 8-146). 5. Remove two long screws and five short screws (metal, 6 mm) that sec...

  • Page 411

    8-142 phaser 6300/6350 color laser printer service manual 6. Remove the sensor connectors (p/j81, p/j85) on the optfdr 1 board. 7. Remove 4 screws (self-tapping, plastic 8 mm) that secures the paper pick assembly to the feeder. S6300-234 p/j81 p/j85.

  • Page 412

    Service parts disassembly 8-143 no paper sensor (pl11.3.7) 1. Remove the 550-sheet feeder (page 8-134). 2. Remove the right cover (page 8-135). 3. Remove the left cover (page 8-136). 4. Remove the drive assembly (page 8-146). 5. Remove paper pick assembly (page 8-141). 6. Disconnect the no paper sen...

  • Page 413

    8-144 phaser 6300/6350 color laser printer service manual low paper sensor (pl11.3.7) 1. Remove the 550-sheet feeder (page 8-134). 2. Remove the right cover (page 8-135). 3. Remove the left cover (page 8-136). 4. Remove the upper chute (page 8-30). 5. Remove two long screws and five short screws (me...

  • Page 414

    Service parts disassembly 8-145 6. Disconnect the low paper sensor connector (p/j823). 7. Release the three hooks and remove the low paper sensor. S6300-239 low paper sensor p/j823.

  • Page 415: Drive Assembly (Pl11.3.15)

    8-146 phaser 6300/6350 color laser printer service manual drive assembly (pl11.3.15) 1. Remove the right cover (page 8-135). 2. Disconnect the drive assembly connector (p/j82) from the optfdr 1 board. 3. Remove the drive assembly harness from the harness guides. 4. Remove 3 screws (metal, 6 mm) that...

  • Page 416

    Service parts disassembly 8-147 low paper sensor actuator (pl11.3.16) 1. Remove the upper chute (page 8-30). 2. Turn over upper chute. 3. Release the hook that secures the low paper sensor actuator and remove the end of the actuator shaft from the upper chute. S6300-150 upper chute actuator.

  • Page 417: Feed Rollers (Pl11.3.20)

    8-148 phaser 6300/6350 color laser printer service manual feed rollers (pl11.3.20) 1. Remove the tray from the printer. 2. Release the lock that fixes nudger roller to the shaft and remove the nudger roller. S6300-152 feed roller assemblies.

  • Page 418

    Service parts disassembly 8-149 no paper sensor actuator (pl11.3.22) 1. Remove the 550-sheet feeder (page 8-134). 2. Remove the right cover (page 8-135). 3. Remove the left cover (page 8-136). 4. Remove the drive assembly (page 8-146). 5. Remove paper pick assembly (page 8-141). 6. Remove 2 screws (...

  • Page 419

    8-150 phaser 6300/6350 color laser printer service manual 7. Turn over the paper pick assembly. 8. Release the hook that secures the no paper sensor actuator to the paper pick assembly. 9. Push the actuator shaft slightly away from the sensor to move the shaft to the larger opening in the slot. 10. ...

  • Page 420

    Service parts disassembly 8-151 retard roller assembly (pl11.4.12) 1. Remove the tray. 2. Release the 2 hooks at the left and right of the turn chute by pushing inward and open the chute. 3. Rotate the retard holder 90 degrees. 4. Slide the retard roller assembly to the left and remove it from the 2...

  • Page 421

    8-152 phaser 6300/6350 color laser printer service manual.

  • Page 422: In This Chapter...

    9 section parts list in this chapter... ■ serial number format ■ using the parts list ■ print engine ■ optional 1100-sheet feeder ■ optional 550-sheet feeder ■ xerox supplies and accessories.

  • Page 423: Serial Number Format

    9-2 phaser 6300/6350 color laser printer service manual serial number format changes to xerox products are made to accommodate improved components as they become available. As improvements are made, part numbers may change from those appearing in this section. To get the latest part, provide the fol...

  • Page 424: Using The Parts List

    Parts list 9-3 using the parts list only those parts listed with part numbers are available for order. Parts listed without part numbers are only available as part of a parent assembly or service kit. 1. No. : the callout number from the exploded part diagram. 2. Part number : the material part numb...

  • Page 425: Print Engine Parts

    9-4 phaser 6300/6350 color laser printer service manual print engine parts parts list 1.1 covers s6300-288 1 (with 2, 3) 17 (with 18, 19) 25 (with 26, 27) 8 (with 9-16) 6 (with 7) 2 5 4 7 9 10 9 10 16 18 19 20 21 24 26 27 28 29 23 22 21 14 15 12 30 11 13 3 (j166).

  • Page 426

    Parts list 9-5 parts list 1.1 covers - service parts list no. Part number name/description 1. 116-1964-00 cover assy top (with 2,3) 2. Cover, top 3. 116-2044-00 cover top stopper 4. 116-1965-00 cover top main 5. 333-4419-00 333-4424-00 control panel, phaser 6300 control panel, phaser 6350 6. 116-196...

  • Page 427: Parts List 2.1 Tray 2

    9-6 phaser 6300/6350 color laser printer service manual parts list 2.1 tray 2 1 (with 2-27) 12 (with 13-16) 3 4 5 7 9 10 11 20 21 4 6 8 17 13 14 15 27 16 22 23 24 25 23 2 26 26 s6300-289.

  • Page 428

    Parts list 9-7 parts list 2.1 casette, paper - service parts list id no. Part number name/description 1. 116-1976-00 universal paper tray (with 2~26) 2. Plate bottom 3. Pad bottom 4. Spring n/f 5. Guide side assy l 6. Gear manual 7. Guide side assy r 8. Guide end assy 9. Actuator guide end 10. Actua...

  • Page 429

    9-8 phaser 6300/6350 color laser printer service manual parts list 3.1 feeder (1/3) ref pl3.3.1 ref pl3.2 ref pl3.2 1 6 s6300-290 7 (with 2-5,pl3.2,pl3.3) 3 4 5 2 front.

  • Page 430

    Parts list 9-9 parts list 3.1 feeder (1/3) - service parts list id no. Part number name/description 1. 116-1978-00 frame feeder front 2. 116-1979-00 feeder chute assy 3. 116-1980-00 cover paper tray rear 4. Frame feeder bottom rear 5. Frame feeder bottom front 6. Support link sw 7. 116-1981-00 feede...

  • Page 431

    9-10 phaser 6300/6350 color laser printer service manual parts list 3.2 paper feeder (2/3) s6300-291 2 6 5 (p471) (p171) (j17) 3 4 4 7 4 4 10 8 11.

  • Page 432

    Parts list 9-11 parts list 3.2 paper feeder (2/3) - service parts list id no. Part number name/description 1. - - 2. Feeder l 3. 116-1351-00 * stopper, paper tray 4. 116-1625-00 * printer feet (4 ea. Per order) 5. 116-2045-00 paper size switch 6. Feeder r 7. S/w holder 8. Power switch link shaft 9. ...

  • Page 433

    9-12 phaser 6300/6350 color laser printer service manual parts list 3.3 paper feeder (3/3) s6300-292 2 3 4 3 3 13 22 23 14 15 16 16 17 18 18 12 10 11 9 8 8 5 6 19 20 21 16 1 (with 2-21,23) (j471) (j47) (j474) (p472) (p473) (j473) (j472) (p474) 7 no paper sensor 7 low paper sensor.

  • Page 434

    Parts list 9-13 parts list 3.3 paper feeder (3/3) - service parts list id no. Part number name/description 1. 116-1982-00 paper pick (pickup assy) assembly (with 2~21, 23) 2. Roll assy turn 3. Bearing metal 4. Gear turn 5. Gear idler turn 6. Gear idler in 7. 116-1354-00 * sensor photo (low paper, no...

  • Page 435

    9-14 phaser 6300/6350 color laser printer service manual parts list 4.1 retard and registration assemblies pl4.2.1 1 2 21 4 5 6 14 15 16 17 18 p181 j181 j192 j19 p192 j190 p190 j18 20 (with 1-6) 13 (with 14-17) 19 s6300-293 3 registration sensor front.

  • Page 436

    Parts list 9-15 parts list 4.1 retard and registration assemblies - service parts list id no. Part number name/description 1. Part of actuator kit actuator regi 2. Part of spring kit spring sensor regi 3. 116-1983-00 sensor photo (registration sensor) 4. Harness assy regi sns(j18-j181) 5. Chute regi...

  • Page 437

    9-16 phaser 6300/6350 color laser printer service manual parts list 4.2 registration roller assembly 15 12 13 14 5 6 7 9 8 5 3 2 2 4 10 11 1 (with 2-15) 12 j192 j190 s6300-294 front.

  • Page 438

    Parts list 9-17 parts list 4.2 registration roller assembly - service parts list id no. Part number name/description 1. 116-1987-00 registration roller assembly (with 2~15) 2. Spring regi 3. Roll regi metal 4. Roll regi rubber 5. Bearing 6. Bearing metal r 7. Clutch regi 8. Gear p1 9. Turn clutch mp...

  • Page 439

    9-18 phaser 6300/6350 color laser printer service manual parts list 5.1 chute assembly in and out front 2 3 4 5 6 7 8 1 (with 2, 3) 6 7 9 ref pl5.2.1 ref pl5.3.1 s6300-295.

  • Page 440

    Parts list 9-19 parts list 5.1 chute assembly in and out - service parts list id no. Part number name/description 1. 115r00035 115r00036 fuser assy 110v (with 2,3) fuser assy 220v (with 2,3) 2. Part of actuator kit actuator exit 3. 116-1448-00 * spring actuator 4. 108r00646 transfer roller (unit) (b...

  • Page 441

    9-20 phaser 6300/6350 color laser printer service manual parts list 5.2 chute assembly in 2 3 4 2 3 8 9 10 11 12 13 15 16 17 19 18 22 23 26 27 28 24 5 6 7 (p136) (j136) (p142) (j521) (j52) (j142) (j235) (p521) (j234) (j36) (j162) (j361) 1 (with 2-30) 25 (with 26) 30 s6300-296 20 toner full sensor fr...

  • Page 442

    Parts list 9-21 parts list 5.2 chute assembly in - service parts list id no part number name/description 1. 116-1989-00 chute assy in (with 2~30) 2. 116-2058-00 fuser lock lever 3. Part of spring kit spring lever 4. Shaft latch 5. Chute fsr in 6. 116-1990-00 diode f 7. Part of spring kit spring diod...

  • Page 443

    9-22 phaser 6300/6350 color laser printer service manual parts list 5.3 chute assembly out front 2 27 31 33 34 28 3 4 6 5 4 7 8 9 11 12 15 13 16 17 18 19 20 19 17 21 29 10 10 11 5 26 30 [ref pl5.4] 1 (with 2-35, pl5.4.1-23) (j220) (j133) (j482) (j134) (j135) (j132) (j22) (j13) (j1322) (j1321) (p501)...

  • Page 444

    Parts list 9-23 parts list 5.3 chute assembly out - service parts list id no. Part number name/description 1. 116-1994-00 chute assy out (with 2~35,pl5.4) 2. Plate latch 3. Spring latch 4. Part of spring kit spring bias idt1-l 5. Latch mpt 6. 116-1995-00 resistor gs1 50m 7. Gear mpt 8. Part of sprin...

  • Page 445

    9-24 phaser 6300/6350 color laser printer service manual parts list 5.4 chute assembly duplex front 10 7 6 8 8 9 9 11 12 13 14 15 16 7 23 24 5 2 4 3 18 19 19 22 21 20 (j501) (p134) (p133) s6300-298 1 full stack sensor 1 duplex jam sensor 99 (6,7,9,10).

  • Page 446

    Parts list 9-25 parts list 5.4 chute assembly duplex - service parts list id no. Part number name/description 1. 116-1983-00 sensor photo (full stack sensor) 2. Part of actuator kit actuator full stack 3. Part of spring kit spring pinch exit 4. Roll pinch exit 5. 116-2002-00 duplex motor assy 6. Gea...

  • Page 447

    9-26 phaser 6300/6350 color laser printer service manual parts list 6.1 xerographics (j151) (j15) 3 4 5 6 4 2 7 1 [ref pl7.1] s6300-299.

  • Page 448

    Parts list 9-27 parts list 6.1 xerographics - service parts list id no. Part number name/description 1. 108r00645 imaging unit (phd) 2. 116-2003-00 laser unit (ros) 3. 116-2047-00 harness assy ros (j15-j151) 4. Part of spring kit spring release 5. 116-2004-00 lever stopper right 6. 116-2005-00 lever...

  • Page 449

    9-28 phaser 6300/6350 color laser printer service manual parts list 7.1 development (1/2) 2 3 4 5 6 5 6 7 8 9 10 11 12 16 15 14 22 13 13 17 (j710) (j484) 18 19 20 21 1 (with 2-16) s6300-300

  • Page 450

    Parts list 9-29 parts list 7.1 development (1/2) - service parts list id no. Part number name/description 1. 116-2007-00 developer frame assy (with 2~16) 2. Spring l 3. Stopper deve l 4. 116-2048-00 crum connector 5. Spring plunger 6. Plunger frame 7. 116-2051-00 harnass assy phd2 (j484-j710) 8. Fra...

  • Page 451

    9-30 phaser 6300/6350 color laser printer service manual parts list 7.2 development (2/2) (p701) (y) (p702) (m) (p703) (c) (p704) (k) (p341) (j341) (j3411) (j34) (p3411) (j342) (j704) (p514) (p513) (p512) (p511) (p51) (j703) (j702) (j701) (p342) 6 7 13 14 15 17 18 20 19 21 16 8 9 10 11 19 12 (with 1...

  • Page 452

    Parts list 9-31 parts list 7.2 development (2/2) - service parts list id no. Part number name/description 1. 116-2014-00 holder, toner cartridge assy, yellow (with 5~7) 2. 116-2015-00 holder, toner cartridge assy, magenta (with 5~7) 3. 116-2016-00 holder, toner cartridge assy, cyan (with 5~7) 4. 116...

  • Page 453: Parts List 8.1 Drive

    9-32 phaser 6300/6350 color laser printer service manual parts list 8.1 drive s6300-302 2 (p481) (p491) 1 3 3.

  • Page 454

    Parts list 9-33 parts list 8.1 drive - service parts list id no. Part number name/description 1 116-2019-00 developer drive assembly 2 116-2020-00 main drive assembly 3 clamp.

  • Page 455: Parts List 9.1 Electrical

    9-34 phaser 6300/6350 color laser printer service manual parts list 9.1 electrical 4 12 13 11 6 7 10 6 13 14 15 16 17 18 19 20 21 9 9 (j160) (cn1) (j161) (p144) 28 30 2 29 31 (p27) s6300-303 3 (2,28-31) 25 26 27 22,23,24.

  • Page 456

    Parts list 9-35 parts list 9.1 electrical - service parts list id no. Part number name/description 1. - - 2. Plate assy rear 3. 650-4365-00 image processor board (with 2, 28~31) 4. Box assy lvps 5. - 6a. 6b. 116-2037-00 116-2038-00 low voltage power supply (lvps), 110v (with 4, 7) low voltage power ...

  • Page 457: Parts List 10.1

    9-36 phaser 6300/6350 color laser printer service manual parts list 10.1 harness assemblies (p52) (p48) (p13) (p47) (p60) (p17) (j60) (j163) (p161) (p166) (p163) (p167) (p165) (p164) (p162) (p141) (p160) (p16) (p24) (p154) (p34) (p191) (p19) (p18) (p20) (p21) (p30) (p22) (p51) (p36) (p61) (p14) (p31...

  • Page 458

    Parts list 9-37 parts list 10.1 - harness assemblies - service parts list id no. Part number name/description 1. Part of wiring harness kit harness assy 24v (j60-j163) 2. Part of wiring harness kit harness assy lv (j61-j165) 3. Part of wiring harness kit harness assy lv rpg (j164-j311) 4. Part of wi...

  • Page 459: Optional 550-Sheet Feeder

    9-38 phaser 6300/6350 color laser printer service manual optional 550-sheet feeder parts list 11.1 550-sheet feeder (1/2) (p83) (p80) (p86) (p84) (p81) (j171) (j83) (p172) (j84) (p85) (p82) 1 (with 2-17, pl11.2-11.4) 8 (with 9, 10) 3 4 2 2 5 6 7 9 10 17 11 12 13 14 2 2 15 16 [ref pl11.3.1] [ref pl11...

  • Page 460

    Parts list 9-39 parts list 11.1 550-sheet feeder (1/2) - service parts list id no. Part number name/description 1. 119-6561-00 550-sheet feeder (with 2-17,pl11.2~11.4) 2. Screw joint 3. Cover front 4. Frame assy top front 5. Frame assy top rear 6. Part of wiring harness kit harness assy opfrec (j83-...

  • Page 461

    9-40 phaser 6300/6350 color laser printer service manual parts list 11.2 550-sheet feeder (2/2) 3 4 4 4 4 2 7 6 8 (p821) (j821) (j80) 1 (with 2-4) 5 (with 4, 6, 7) s6300-306.

  • Page 462

    Parts list 9-41 parts list 11.2 550-sheet feeder (2/2) - service parts list id no. Part number name/description 1. Feeder assy left (with 2~4) 2. Housing left 3. 116-1351-00 * stopper, paper tray 4. 116-1625-00 * printer feet (4 ea. Per order) 5. Feeder assy right (with 4,6,7) 6. 116-2045-00 paper s...

  • Page 463

    9-42 phaser 6300/6350 color laser printer service manual parts list 11.3 tray 3 paper pick assembly 2 3 4 3 3 13 14 17 15 18 18 19 20 20 12 10 11 9 8 8 5 6 21 22 24 25 26 18 1 (with 2-14,16-23,26) (j824) (p824) (p825) (j823) (j85) (j822) (j81) (j82) (p822) (p823) (j825) 16 7 no paper sensor 7 low pa...

  • Page 464

    Parts list 9-43 parts list 11.3 tray 3 paper pick assembly - service parts list id no. Part number name/description 1. Paper pick (pickup assy) assembly (with 2~14,16~23, 26) 2. Roll assy turn 3. Bearing (f6xl8)/metal 4. Clutch assy 5. Gear idle 21/29 6. Stopper clutch 7. 116-1354-00 * sensor photo ...

  • Page 465

    9-44 phaser 6300/6350 color laser printer service manual parts list 11.4 universal paper tray 1 (with 2-27) 12 (with 13-16) 3 4 5 7 9 10 11 20 21 4 6 8 17 13 14 15 27 16 22 23 24 25 23 2 26 26 s6300-289.

  • Page 466

    Parts list 9-45 parts list 11.4 universal paper tray - service parts list id no. Part number name/description 1. 116-1976-00 universal paper tray (with 2~26) 2. Plate assy btm 3. Pad bottom 4. Spring n/f 5. Guide assy side l 6. Gear manual 7. Guide assy side r 8. Guide assy end 9. Actuator guide end...

  • Page 467: Optional 1100-Sheet Feeder

    9-46 phaser 6300/6350 color laser printer service manual optional 1100-sheet feeder parts list 12.1 1100-sheet feeder covers [ref pl12.6.1] 1 (with 2-14, pl12.2-12.6) 2 3 4 4 8 12 11 7 7 7 8 7 s6300-309 9 9 6 6 6 13 13 14 14 front.

  • Page 468

    Parts list 9-47 parts list 12.1 1100-sheet feeder covers - service parts list id no. Part number name/description 1. 119-6562-00 1100-sheet feeder (with 2~12,pl12.2~pl12.6) 2. 116-2024-00 cover left 3. 116-2025-00 cover right 4. 116-2054-00 caster (non-locking) 5. - - 6. Cover front 7. Screw joint 8...

  • Page 469: Parts List 12.2 Feeders

    9-48 phaser 6300/6350 color laser printer service manual parts list 12.2 feeders s6300-310 [ref pl12.4.1] [ref pl12.5.1] 1 (with 2, 3) 4 (with 5, 6) 4 (with 5, 6) 1 (with 2, 3) 3 3 2 7 5 6 8 8 7 (p821) 2 5 6 (p821).

  • Page 470

    Parts list 9-49 parts list 12.2 feeders - service parts list id no. Part number name/description 1. Feeder assy left (with 2,3) 2. Guide cst l 3. 116-1351-00 * stopper paper tray 4. Feeder assy right (with 5,6) 5. Guide cst r 6. 116-1625-00 paper size switch assy 7. 116-1979-00 feeder chute 8. Guide...

  • Page 471: Parts List 12.3 Harness

    9-50 phaser 6300/6350 color laser printer service manual parts list 12.3 harness (p824) (j85) (j822) (j821) (j80) (j81) (j823) (p824) (p825) (j85) (j822) (j821) (j80) (j81) (j823) (p83) (p80) (p84) (j84) (j172) (j83) (j82) (p81) (p86) (p82) (p85) (j83) 4 5 6 7 (p825) 5 6 7 8 8 9 10 11 8 8 8 1 2 3 2 ...

  • Page 472

    Parts list 9-51 parts list 12.3 harness - service parts list id no. Part number name/description 1. Part of wiring harness kit harness assy opfrec2 (j83-j172) 2. Spacer 3. 116-2027-00 circuit board hcf (optfdr 2 pwba) 4. Harness assy opf23 (j83-j84) 5. Harness assy size2 (j80-j821) 6. Harness assy l...

  • Page 473

    9-52 phaser 6300/6350 color laser printer service manual parts list 12.4 paper pick assembly hcf t1 2 3 4 3 3 13 14 16 17 17 18 19 19 12 10 11 9 8 8 5 6 20 21 22 17 1 (with 2-22) (j824) (p822) (j825) 15 (p823) 7 no paper sensor 7 low paper sensor s6300-312.

  • Page 474

    Parts list 9-53 parts list 12.4 paper pick assembly hcf t1 - service parts list id no. Part number name/description 1. 116-2029-00 paper pick (pickup assy) assembly hcf t1 (with 2~22) 2. Roll assy turn 3. Bearing (f6xl8)/metal 4. Clutch assy 5. Gear idle 21/29 6. Stopper clutch 7. 116-1354-00 * sens...

  • Page 475

    9-54 phaser 6300/6350 color laser printer service manual parts list 12.5 paper pick assembly hcf t2 s6300-313 2 3 4 3 3 13 15 16 16 17 18 18 12 10 11 9 8 8 19 20 16 1 (with 2-21) (j824) (p822) (j825) 14 (p823) 5 6 7 no paper sensor 7 lower paper sensor 22.

  • Page 476

    Parts list 9-55 parts list 12.5 paper pick assembly hcf t2 - service parts list id no. Part number name/description 1. 116-2030-00 paper pick (pickup assy) assembly hcf t2 (with 2~21) 2. Roll assy turn 3. Bearing (f6xl8)/metal 4. Clutch assy 5. Gear idle 21/29 6. Stopper clutch 7. 116-1354-00 * sens...

  • Page 477

    9-56 phaser 6300/6350 color laser printer service manual parts list 12.6 universal paper tray 1 (with 2-27) 12 (with 13-16) 3 4 5 7 9 10 11 20 21 4 6 8 17 13 14 15 27 16 22 23 24 25 23 2 26 26 s6300-289.

  • Page 478

    Parts list 9-57 parts list 12.6 universal paper tray - service parts list id no. Part number name/description 1. 116-1976-00 universal paper tray (with 2~26) 2. Plate assy btm 3. Pad bottom 4. Spring n/f 5. Guide assy side l 6. Gear manual 7. Guide assy side r 8. Guide assy end 9. Actuator guide end...

  • Page 479

    9-58 phaser 6300/6350 color laser printer service manual xerox supplies and accessories repair kits, world kits and repacking kits description part number kit, spring 116-2031-00 kit, sensor actuator 116-2032-00 kit, tray holder 116-2033-00 kit, assorted hardware (screws, e-rings) 116-2034-00 kit, p...

  • Page 480

    Parts list 9-59 power cords description part number cable pwr, 115 v, 98, 0l 161-0312-00 cable pwr euro 220v , 99l 161-0066-09 cable pwr u.K. 240 v, 96l 161-0066-10 cable pwr aust 240 v, 96l 161-0066-11 cable assy swiss 220/240 v, 50 hz 161-0154-00 cable assy pwr. Danish, 250 v 161-0240-00 cable ass...

  • Page 481: Service Kits

    9-60 phaser 6300/6350 color laser printer service manual note toner cartridges installed at the time of manufacture contain sufficient additional toner to prime the auger tubes without reducing the 4k life expectancy. Service kits service kits are developed to provide an easy means to obtain spare p...

  • Page 482: Spring Kit

    Parts list 9-61 spring kit spring kit contents - 116-2031-00 part reference name/description quantity pl3.3.10 feed spring h 2 pl4.1.2 registration roller spring 1 pl5.1.6 link spring 1 pl5.2.3 fuser lock lever spring 1 pl5.2.7 diode spring f 1 pl5.2.12 latch spring 1 pl5.2.18 ctd (adc) sensor sprin...

  • Page 483: Sensor Acutator Kit

    9-62 phaser 6300/6350 color laser printer service manual sensor acutator kit the sensor actuator kit provides replacement actuators for the key paper path sensors. Repalcement springs for most of these actuators are included in the kit. Long-life maintenance kit install the long-life maintenance kit...

  • Page 484: Hardware Kit

    Parts list 9-63 hardware kit hardware kit contents - 116-2034-00 part number name/description quantity 112w27678 screw deltite s 4 112w27698 sems machine screw 2 158w35878 screw del tp 2 153w17888 screw tap wp 2 153w27878 screw-tap bind 4 153w28078 screw-tap bind 8 826e10100 screw set 2 826e12480 sc...

  • Page 485: Harness Kit

    9-64 phaser 6300/6350 color laser printer service manual harness kit harness kit contents - 116-2040-00 part reference name/description quantity pl3.2.11 harness assy opfplg (j17-p171) 1 pl3.3.22 harness assy fdr (j47-j471,j472,j473,p474) 1 pl4.1.21 harness assy frontclh (j19-j191,j192) 1 pl5.2.28 h...

  • Page 486: In This Chapter...

    10 section wiring diagrams in this chapter... ■ plug/jack designators ■ plug/jack locators ■ wiring diagrams.

  • Page 487: Plug/jack Locator Diagrams

    10-2 phaser 6300/6350 color laser printer service manual plug/jack locator diagrams the p/j locator diagrams show the location of primary connections within the printer. And optional sheet feeders. Use these illustrations to locate connections called out in the troubleshooting procedures presented i...

  • Page 488

    Wiring diagrams 10-3 61 3 h-143 connects the engine control board and lv harness. 120 3 g-137 connects the engine control and image processor boards. 132 1 h-109 connects the tray 1 feed solenoid and front/dup harness. 133 1 d-108 connects the duplex jam sensor and front/dup harness. 134 1 f-106 con...

  • Page 489

    10-4 phaser 6300/6350 color laser printer service manual 341 1 e-105 connects the crum antenna and rfid2 harness. 342 1 e-105 connects the crum antenna and tnr harness. 361 2 f-122 connects the fuser and fsr/adc harness. 471 4 h-154 connects the paper size switch and fdr harness. 472 4 g-153 connect...

  • Page 490: Map 1 - Xerographics

    Wiring diagrams 10-5 print engine plug/jack locators the following maps indicate the location of key connections within the printer. Connections are referenced by their p/j designation. Map 1 - xerographics a 102 103 104 105 106 107 108 109 110 111 112 113 114 115 101 b c d e f g h i j k l s6300-315...

  • Page 491: Map 2 - Lvps And Drive

    10-6 phaser 6300/6350 color laser printer service manual map 2 - lvps and drive 710 484 151 144 491 481 521 142 361 136 a 117 118 119 120 121 122 123 124 125 126 127 128 129 130 116 b c d e f g h i j k l 161 166 163 167 165 164 162 160 s6300-316.

  • Page 492

    Wiring diagrams 10-7 map 3 - engine control board 141 a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l 192 190 910 120 920 181 52 48 13 47 60 17 16 24 154 34 191 19 18 20 21 30 22 51 36 61 14 311 31 15 s6300-317 140 139 138 137.

  • Page 493

    10-8 phaser 6300/6350 color laser printer service manual map 4 - tray 2 paper pick assembly cn1 473 472 474 471 171 a 147 148 149 150 151 152 153 154 155 156 157 158 159 160 146 b c d e f g h i j k l s6300-318.

  • Page 494

    Wiring diagrams 10-9 1100-sheet feeder plug/jack designators 1000-sheet feeder plug/jack designators p/j coordinates remarks upper tray 80 i-303 connects the upper optfdr board and size2 harness. 81 j-303 connects the upper optfdr board and lowp harness. 82 j-303 connects the upper optfdr board and ...

  • Page 495

    10-10 phaser 6300/6350 color laser printer service manual 1100-sheet feeder plug/jack locator 822 824 825 821 823 172 83 80 86 84 81 85 82 83 80 86 84 81 85 82 a 302 303 304 305 306 307 308 309 310 311 312 313 314 315 301 b c d e f g h i j k l 825 824 822 821 823 s6300-335.

  • Page 496

    Wiring diagrams 10-11 550-sheet feeder plug/jack designators 550-sheet feeder plug/jack designators p/j coordinates remarks 80 i-205 connects the optfdr board and size harness. 81 j-204 connects the optfdr board and lowp harness. 82 j-205 connects the optfdr board and drive assembly. 83 i-205 connec...

  • Page 497

    10-12 phaser 6300/6350 color laser printer service manual 550-sheet feeder plug/jack locator a 202 203 204 205 206 207 208 209 210 211 212 213 214 215 201 b c d e f g h i j k l 171 822 821 824 825 172 823 83 80 86 84 81 85 82 s6300-331.

  • Page 498: Wiring Diagrams

    Wiring diagrams 10-13 wiring diagrams notations used in wiring diagrams the following describes the legend used in the wiring diagrams shown on the following pages. Symbol description denotes a plug. Denotes a jack. Denotes pin yy and jack yy of the connector pxx and jxx. Denotes a jumper point (jpx...

  • Page 499

    10-14 phaser 6300/6350 color laser printer service manual denotes the function, and logic value of the signal when the function operated (low: l, high: h). The given voltage is for signal in high status. The arrow indicates the direction of signal. Denotes a connection between wires. Denotes a clutc...

  • Page 500

    Wiring diagrams 10-15 print engine wiring diagrams print engine general wiring (1/2) interlock harness pl9.1.11 no paper sensor pl3.3.7 paper size switch pl3.2.5 engine control board pl9.1.16 p/j471 low paper sensor pl3.3.7 feed solenoid pl3.3.11 laser unit pl6.1.2 p/j151 p/j24 humidity sensor pl9.1...

  • Page 501

    10-16 phaser 6300/6350 color laser printer service manual print engine general wiring (2/2) control panel pl1.1.5 ess pl9.1.3 main drive assembly pl8.1.2 fuser drive assembly pl5.2.25 toner motor(y) toner motor(m) toner motor(c) toner motor(k) p/j514 duplex jam sensor pl5.4.1 p/j133 stack full senso...

  • Page 502: Power

    Wiring diagrams 10-17 power engine control board pl9.1.16 1 p/j161 3 p/j161 i/l_+5vdc +5vdc 1 2 3 4 p/j163 1 2 3 p/j166 rear fan pl1.1.19 24v_fan_rear rotation_fan_rear sg p/j164 1 2 3 4 i/l_+24vdc 5 p/j165 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 p/j60 1 2 3 4 sg i/l_+24vdc sg p/j61 18 17 16 15...

  • Page 503: Tray 2

    10-18 phaser 6300/6350 color laser printer service manual tray 2 p/j472 3 engine control board pl9.1.16 p/j47 1 2 4 3 +3.3vdc paper size switch pl3.2.5 cst1 size0 switch on(l)+3.3vdc cst1 size1 switch on(l)+3.3vdc sg cst1 size2 switch on(l)+3.3vdc p/j471 4 3 1 2 no paper sensor pl3.3.7 2 1 p/j47 5 6...

  • Page 504: Drive Section

    Wiring diagrams 10-19 drive section i/l +24vdc engine control board pl9.1.16 p/j48 a1 a2 a3 a4 a5 main drive assembly pl8.1.2 p/j48 a11 a12 a13 fuser fan pl5.3.31 m a6 a7 a8 a9 a10 i/l +24vdc i/l +24vdc sg sg sg +5vdc xmain_mot_start rotation_mot_main clk_main_mot main_h/l 24v_fan_front rotation_fan...

  • Page 505: Developer (1/2)

    10-20 phaser 6300/6350 color laser printer service manual developer (1/2) engine control board pl9.1.16 p/j342 4 p/j51 a14 tcru_y (l)+3.3vdc 3 a15 tcru_m(l)+3.3vdc 2 a16 tcru_c(l)+3.3vdc a13 5 1 sg a17 tcru_k(l)+3.3vdc no toner sensor (y) pl7.2.5 p/j701 1 2 3 p/j51 a9 a7 sg notnr_y(h)+3.3vdc a8 +5vd...

  • Page 506: Developer (2/2)

    Wiring diagrams 10-21 developer (2/2) engine control board pl9.1.16 p/j51 b21 b22 b23 b24 b25 interlock +24vdc i/l +24vdc tmot_y_a tmot_y_b tmot_y_xa tmot_y_xb m p/j51 b26 b27 b28 b29 b30 interlock +24vdc i/l +24vdc tmot_m_a tmot_m_b tmot_m_xa tmot_m_xb m p/j51 b31 b32 b33 b34 b35 interlock +24vdc i...

  • Page 507: Fuser

    10-22 phaser 6300/6350 color laser printer service manual fuser note:p/j numbers within the fuser block are all internal to the fuser assembly. P/j160 1 3 ac inlet harness pl9.1.7 heater control p/j162 6 1 lvps pl9.1.6 fuser assy pl5.1.1 ac n sub ac l(120v) heater thermostat engine control board pl9...

  • Page 508: Laser Unit

    Wiring diagrams 10-23 laser unit engine control board pl9.1.16 laser unit pl6.1.2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 p/j15 20 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 p/j151 1 sg scanner motor on(l)+5vdc sg i/l +24vdc sos sensed(l) +3.3vdc scanner motor clock ld_+5v sg vl1_d_k v...

  • Page 509: Xerographics (1/2)

    10-24 phaser 6300/6350 color laser printer service manual xerographics (1/2) engine control board pl9.1.16 p/j36 1 2 3 4 +5vdc p/j52 13 12 11 p/j142 1 2 3 +5vdc btr_toner_full(l)+3.3vdc sg toner full sensor pl5.2.20 4 p/j191 3 2 1 1 p/j144 2 3 4 eeprom board pl9.1.12 sg +3.3vdc clock data 5 1 2 3 4 ...

  • Page 510: Xerographics (2/2)

    Wiring diagrams 10-25 xerographics (2/2) engine control board pl9.1.16 p/j16 1 2 3 4 5 6 7 8 hvps pl9.1.21 p/j141 8 7 6 5 4 3 2 1 rg tr id2 cl2 id1 cl1 rf cf da db dc dd i/l +24vdc sg +5v sg +3.3v clock data hv_mon_btr_v idt1 idt2 imaging unit pl6.1.1 developer assembly pl7.1.1 transfer roller pl5.1...

  • Page 511: Paper Feed

    10-26 phaser 6300/6350 color laser printer service manual paper feed engine control board pl9.1.16 p/j13 7 8 9 p/j133 3 2 1 duplex jam sensor pl5.4.1 pull up +3.3vdc +3.3vdc sg dup jam sensed(l)+3.3vdc p/j13 10 11 12 p/j134 3 2 1 stack full sensor pl5.4.1 pull up +3.3vdc sg full stack sensed(l)+3.3v...

  • Page 512: Image Processor Board

    Wiring diagrams 10-27 image processor board i/p board p/j120 1 1 2 3 4 5 60 engine control board vx_rxd n/c 3.3v vx_txd gnd j920 serial debug port test print s6300-372 mode select port 1 2 3 4 5 gnd sw1 sw2 sw3 /reset 6 gnd j910

  • Page 513: Control Panel

    10-28 phaser 6300/6350 color laser printer service manual control panel engine control board pl9.1.16 p/j14 1 60 ess 7 8 9 10 11 12 13 7 8 9 10 11 12 13 control panel idaten p/j22 p/j220 s6300-330

  • Page 514

    Wiring diagrams 10-29 1100-sheet feeder wiring diagrams 1100-sheet feeder general wiring engine control board pl9.1.16 pwba optfdr 2t pl12.3.3 p/j80 paper size switch pl12.2.6 p/j821 p/j81 low paper sensor pl12.4.7 p/j823 p/j82 drive assy pl12.3.9 p/j85 turn roller clutch pl12.4.4 p/j825 feed soleno...

  • Page 515: Drive

    10-30 phaser 6300/6350 color laser printer service manual drive upper optfdr 2 board pl12.3.3 p/j82 1 2 3 4 5 i/l +24vdc fdr_a fdr_b fdr_xa fdr_xb drive assy pl12.3.9 engine control board pl9.1.16 p/j17 10 9 8 7 6 5 4 3 2 1 p/j83 1 2 3 4 5 6 7 8 9 10 i/l+24vdc sg i/l+24vdc sg sg +3.3vdc sg try_sns t...

  • Page 516: Upper Tray

    Wiring diagrams 10-31 upper tray p/j823 3 upper optfdr 2 board pl12.3.3 p/j80 1 2 4 3 paper size switch pl12.2.6 option tray2 size0 on(l) +3.3vdc option tray2 size1 on(l) +3.3vdc 5 sg nc option tray2 size2 on(l) +3.3vdc p/j821 4 3 1 2 low paper sensor pl12.4.7 2 1 p/j81 1 2 3 pull up +3.3vdc sg opti...

  • Page 517: Lower Tray

    10-32 phaser 6300/6350 color laser printer service manual lower tray p/j823 3 p/j80 1 2 4 3 paper size switch pl12.2.6 option tray3 size0 on(l) +3.3vdc option tray3 size1 on(l) +3.3vdc 5 sg nc option tray3 size2 on(l) +3.3vdc p/j821 4 3 1 2 low paper sensor pl12.5.7 2 1 p/j81 1 2 3 pull up +3.3vdc s...

  • Page 518

    Wiring diagrams 10-33 550-sheet feeder wiring diagrams 550-sheet feeder general wiring engine control board pl9.1.16 p/j17 p/j171 optfdr 1 board pl11.1.10 p/j83 p/j80 paper size switch pl11.2.6 p/j821 p/j81 low paper sensor pl11.3.7 p/j823 p/j82 drive assy pl11.3.15 p/j85 turn roller clutch pl11.3.4...

  • Page 519: Drive

    10-34 phaser 6300/6350 color laser printer service manual drive optfdr 1 board pl11.1.10 p/j82 1 2 3 4 5 i/l +24vdc fdr_a fdr_b fdr_xa fdr_xb drive assy pl11.3.15 engine control board pl9.1.16 p/j17 10 9 8 7 6 5 4 3 2 1 p/j83 1 2 3 4 5 6 7 8 9 10 i/l+24vdc sg i/l+24vdc sg sg +3.3vdc sg try_sns txd r...

  • Page 520: Tray

    Wiring diagrams 10-35 tray p/j823 3 optfdr 1 board pl11.1.9 p/j80 1 2 4 3 paper size switch pl11.2.6 option tray2 size0 on(l) +3.3vdc option tray2 size1 on(l) +3.3vdc 5 sg nc option tray2 size2 on(l) +3.3vdc p/j821 4 3 1 2 low paper sensor pl11.3.7 2 1 p/j81 1 2 3 pull up +3.3vdc sg option tray2 low...

  • Page 521

    10-36 phaser 6300/6350 color laser printer service manual.

  • Page 522: Contents...

    A appendix reference contents... ■ phaser 6300/6350 menu map ■ printer status codes ■ service diagnostics menu map ■ service diagnostic test descriptions ■ preparing the printer for shipment.

  • Page 523: Phaser 6300/6350 Menu Map

    A-2 phaser 6300/6350 color laser printer service manual phaser 6300/6350 menu map.

  • Page 524

    Reference a-3.

  • Page 525: Printer Status Codes

    A-4 phaser 6300/6350 color laser printer service manual printer status codes printer status codes that appear in the service usage profile at line 237, on the printer status page, and output by the diagnostic fault history utility are defined in the following table. Refer to the "messages, codes, an...

  • Page 526

    Reference a-5 78 engine firmware failure 78. Crum data firmware failure. 79 engine firmware failure 79. Engine control board rom error. 80 hard drive failure. Ide hard disk failure. 81 engine communication failure. Unable to properly communicate with the engine control board. 83 engine nvram failure...

  • Page 527

    A-6 phaser 6300/6350 color laser printer service manual 150 close front door. The interlock switch indicates that door a or b is open. 151 dusty density sensor. The ctd (adc) sensor does not reach reference voltage. 152 jam at fuser. The fuser exit sensor indicates that paper remains in the fuser. 1...

  • Page 528

    Reference a-7 176 wrong paper size: load tray 1 (mpt) with [size] [type]. The paper size switch indicates that the paper loaded in tray 1 (mpt) does not match the size specified by the print job. 177 wrong paper size: load tray 2 with [size] [type]. The paper size switch indicates that the paper loa...

  • Page 529

    A-8 phaser 6300/6350 color laser printer service manual 199 magenta developer empty. Magenta developer assembly life counter is at end of life. 200 yellow developer empty. Yellow developer assembly life counter is at end of life. 201 black developer empty. Black developer assembly life counter is at...

  • Page 530

    Reference a-9 223 metered toner is not enabled. Set metered (pagepack) pin for metered operation. 224 replace cyan toner cartridge. The toner cartridge crum indicates that the cyan cartridge is a metered cartridge for use in metered (pagepack) printers, or is the wrong phaser 63xx series configurati...

  • Page 531

    A-10 phaser 6300/6350 color laser printer service manual service diagnostics menu map phaser® 6300/ 6350 service diagnostic menu map print service menu map prints a service diagnostics sensor/ switch tests - cont'd- menu map. Tray 3 no paper sensor tray 4 no paper sensor general status provides the ...

  • Page 532: Service Diagnostics Tests

    Reference a-11 service diagnostics tests service diagnostics tests and utilities test control panel display and test definition print service menu map - prints the service diagnostics menu then exits diagnostic mode. General status - provides the following print engine status: general engine status ...

  • Page 533

    A-12 phaser 6300/6350 color laser printer service manual set default print parameters sets print parameters to default values: color mode: 4 color, print mode: simplex, resolution: 600 dpi, media type: plain paper, media source: tray 2, media coating: normal, media size: letter. Use 'custom test pri...

  • Page 534

    Reference a-13 developer motor high speed normal speed half speed slow speed reverse high speed reverse normal speed reverse half speed reverse slow speed audible verification of motor function. Caution: only run the developer motor test once per power cycle to avoid excessive amounts of toner being...

  • Page 535

    A-14 phaser 6300/6350 color laser printer service manual rear fan high speed low speed high speed continuous low speed continuous audible verification of motor function. Check for airflow. Fuser fan high speed low speed high speed continuous low speed continuous audible verification of motor functio...

  • Page 536

    Reference a-15 tray 1 (mpt) no paper sensor paper is not present paper is present move the tray 1 no paper actuator (pl5.3.15) to change sensor state. Tray [2] [3] [4] [5] no paper sensor paper is not present paper is present insert tray [2] [3] [4] [5] with an adequate amount of paper. Toggle the n...

  • Page 537

    A-16 phaser 6300/6350 color laser printer service manual clutch tests - tests the functionality of the clutches. Registration clutch tray 1 (mpt) turn clutch (pl4.2.9) tray 3 turn clutch tray 4 turn clutch tray 5 turn clutch clutch is on clutch is off audible verification of clutch functionality. Yo...

  • Page 538

    Reference a-17 cru life read black toner (k) life range: 0-9001 units: auger turns cyan toner (c) life range: 0-9001 units: auger turns magenta toner (m) life range: 0-9001 units: auger turns yellow toner (y) life range: 0-9001 units: auger turns transfer roller life range: 0-35100 units: pages read...

  • Page 539: Mode Select Port

    A-18 phaser 6300/6350 color laser printer service manual mode select port the mode select port (j910), accessible from the rear panel, is a 6-pin port used to place the printer in one of two operational modes or to reset the image processor board. To access these modes, turn off the power and connec...

  • Page 540

    Reference a-19 obtaining serial back channel traces in rare cases the printer may exhibit unusual behavior that is difficult to troubleshoot. In such cases, if feasible, it can be useful to obtain a back channel trace from the printer’s serial debug port. The back channel trace, lists step-by-step w...

  • Page 541

    A-20 phaser 6300/6350 color laser printer service manual preparing the printer for shipment use either the original packing materials or the repackaging kit (065-0637-00) to package the printer for shipment. The repackaging kit includes detailed instructions to prepare the printer for shipment. If t...

  • Page 542: Numerics

    Index i-1 index numerics 1100-sheet feeder , 1-9 circuit board hcf , 2-52 connections , 10-10 part number , 9-51 components , 2-50 dimensions , 1-13 docking , 8-110 drive motor , 2-52 connector location , 10-10 drive train , 2-53 part number , 9-51 removal , 8-121 wiring , 10-30 gearing , 2-54 paper...

  • Page 543

    I-2 phaser 6300/6350 color laser printer service manual c calibration calibrate colors page , 6-2 color , 6-2 margins , 6-2 chute assembly in , 2-33 part number , 9-21 removal , 8-58 chute assembly out , 2-34 duplex jam error , 3-6 gear kit , 9-58 part number , 9-23 removal , 8-61 circuit board hcf ...

  • Page 544

    Index i-3 crum reader , 2-46 connector location , 10-5 location , 2-45 part number , 9-31 removal , 8-83 testing , a-14 wiring , 10-20 ctd (adc) sensor , 2-11 connector location , 10-6 dusty density sensor error , 3-6 dusty density sensor warning , 3-8 failure error , 3-7 image density error , 3-7 l...

  • Page 545

    I-4 phaser 6300/6350 color laser printer service manual engine control board , 2-49 connectors , 10-7 fault isolation , 4-5 firmware failure error , 3-7 location , 2-48 nvram failure error , 3-8 location , 8-107 removal , 8-107 part number , 9-35 removal , 8-104 save/restore data , a-16 engine error...

  • Page 546

    Index i-5 connector location , 10-6 drive assembly , 2-29 part number , 9-21 removal , 8-96 exit roller , 2-38 exit sensor , 2-38 actuator removal , 8-68 location , 2-20 failure error , 3-7 fan , 2-37 connector location , 10-5 location , 2-37 part number , 9-23 wiring , 10-19 firmware failure error ...

  • Page 547

    I-6 phaser 6300/6350 color laser printer service manual i ide disk error , 4-4 image intensity , 6-2 image processor board , 2-48 connectors , 10-7 cpu interrupts error , 4-5 fault isolation , 4-5 location , 2-48 nvram location , 8-98 part number , 9-35 removal , 8-98 nvram (eeprom) error , 4-5 part...

  • Page 548

    Index i-7 m macintosh printing problems , 4-20 main drive motor , 2-27 connector location , 10-6 drive train , 2-28 motor failure error , 3-8 part number , 9-33 removal , 8-95 wiring , 10-19 margins adjustment , 6-2 restore defaults , 6-5 measurement techniques , 3-9 media errors , 3-7 memory , 1-12...

  • Page 549

    I-8 phaser 6300/6350 color laser printer service manual nvram location , 2-48 post testing , 4-3 reset postscript , 6-8 save and restore , 6-8 supported types , 1-12 utilities , a-16 o option feeder harness (opfplg) connector location , 10-8 part number , 9-11 removal , 8-26 options , 1-8 output tra...

  • Page 550

    Index i-9 view total page count , 6-9 print-quality modes , 2-6 proof print , 1-2 r rear fan , 2-48 connector location , 10-6 failure error , 3-7 location , 2-48 removal , 8-102 testing , a-12 wiring , 10-17 rear panel , 1-7 layout , 1-7 registration , 5-7 color registration page , 6-3 horizontal ad...

  • Page 551

    I-10 phaser 6300/6350 color laser printer service manual thermistor , 2-18 toner cartridge in , 2-46 location , 2-21 removal , 8-89 testing , a-14 toner full sensor , 2-13 connector location , 10-6 location , 2-21 part number , 9-21 removal , 8-72 testing , a-15 types , 2-18 sensor acutator kit cont...

  • Page 552

    Index i-11 sensor failure error , 3-8 wiring , 10-22 test pattern sample , 5-6 test print , 5-4 600 x 600 test print , 5-8 analyzing , 5-7 cmyk test print , 5-4 engine test print , 5-9 service diagnostics test prints , a-11 service test print , 5-8 setting test parameters , a-12 test print button , ...

  • Page 553

    I-12 phaser 6300/6350 color laser printer service manual paper pick assembly part number , 9-13 part number , 9-7 rear cover part number , 9-9 removal , 8-22 retard roller part number , 9-7 removal , 8-20 tray missing warning , 3-8 tray 1 (mpt) , 8-40 components , 2-39 feed roller , 2-39 part number...

  • Page 555

    071-0875-00 a.