XIEGU X108G Operating Instructions Manual - page 14
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After sales service policy
Our company will promise to purchase the products of the company's, which are the products of
the Chongqing Xiegu Technology Co., ltd.:
Period of warranty is 1 year after date of purchase.
1. 0 - 10 days.
If a radio arrives at customer's location in not-working condition (dead on arrival), the radio
will be returned to the dealer.
The dealer will ship a replacement radio to the customer.
2.10 days - 1 year.
A defective radio during this time period will be returned by the customer to Xiegu via Xiegu
DHL account.
The customer need to provide these information: full name, address, telephone, postal
encoding etc. to our e-mail: suowei@cqxiegu.com.
We will contact customer as soon as possible.
If the defect is a factory defect, the radio will be repaired and returned to the customer free of
shipping charges.
If the defect has been caused by the customer, Xiegu will inform the customer and tell the
customer the costs for the repair plus the cost for the return shipping.
The customer will pay the costs directly to Xiegu via PayPal :
mulianzheng@cqxiegu.com
Xiegu will not return the radio until the repair costs is paid.
3. beyond 1 year.
Any defective radio 1 year of age, will be repaired by Xiegu.
After Xiegu receives the radio, we will send the customer an estimate of the repair costs.
The costs for repair plus the shipping costs will be paid by the customer directly to Xiegu
before the radio is returned to the customer.
We will be in accordance with the customer's purchase invoice date as the standard, calculate
the use time of the product and we'll be in accordance with the warranty card which the
customer back to us to repair the product.
Xiegu Technology Co.,Ltd.