Zebora YSW15 Quick Setup Manual - Troubleshootings
Troubleshootings
Q: why it shows “of line” when I open the App?
A: 1. Check if your camera is plugged in or Wi-Fi is connected .
2. Pull the “device list” page and hold for seconds to re lesh the page.
3. Delete the camera, and manually add the camera again.
Q: Why I cannot connect the camera to Wi-Fi in camera setup?
A: 1. Make sure you input the correct wireless password;
2. Check if your router is 2.4 GHz but not 5.0 GHz, this device only supports 2.4 GHz.
If your router is 2.4 GHz and 5.0 GHz swichable, contact your router carrier to turn off
5.0 GHz.
3. Make sure you start to connect Wi-Fi during the beep “Di-Di-”;
4. If the above steps still don’t work, please reset and reconnect your camera. Please also
refer to Page 2 of Wi-Fi connection.
Q: After connect with my second cellphone to the camera, why does one of the cellphones
show “of line”, or “ID busy”?
A: Both of the cellphones may share the same account to login, make sure one cellphone/
tablet should use one account. Please go to Account Login page to register a new account.
If you see “error 6” during registration, it means that the account has been taken.
Q: There is a red exclamation mark , I cannot connect to camera.
A: Click the icon, if it becomes , then you can connect to the camera. But if it shows
Device password error, click “Edit”, input the correct camera password (If you don’t
reset password, it is “123”); if it shows Network error, reset your router. (When you
see Network error, it is because too many wireless networks interfere while lots of
devices are using the Wi-Fi. The wireless may exist around your area.)
Part 1: About Network Connection
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