3Com EtherLink 3C985B-SX Installation And User Manual - Warranty and Software
Warranty and Software
License Agreement
3Com Corporation Limited Warranty
3Com Gigabit EtherLink Server Network Interface Cards
H
ARDWARE
3Com warrants this hardware product to be free from defects in workmanship and materials, under normal use and service, for the following
length of time from the date of purchase from 3Com or its authorized reseller:
Three (3) years
3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, 3Com
may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the
property of 3Com. Replacement products may be new or reconditioned.
3Com warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period,
whichever is longer.
S
OFTWARE
3Com warrants that each software program licensed from it will perform in substantial conformance to its program specifications, for a period
of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against
failure during the warranty period. No updates are provided. 3Com's sole obligation under this express warranty shall be, at 3Com's option
and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with
software which substantially conforms to applicable 3Com published specifications. Customer assumes responsibility for the selection of the
appropriate applications program and associated reference materials. 3Com makes no warranty or representation that its software products
will meet Customer’s requirements or work in combination with any hardware or applications software products provided by third parties, that
the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any
third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable
efforts to provide compatibility, except where the non-compatibility is caused by a "bug" or defect in the third party's product or from use of
the software product not in accordance with 3Com’s published specifications or user manual.
O
BTAINING
W
ARRANTY
S
ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to
obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller may be required. Products returned to
3Com's Corporate Service Center must be pre-authorized by 3Com with a Return Material Authorization (RMA) number marked on the
outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent
by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at 3Com's expense, not
later than thirty (30) days after 3Com receives the defective product.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in materials or workmanship within the
first forty-eight (48) hours of installation but no later than thirty 30) days after the date of purchase, and this is verified by 3Com, it will be
considered dead-or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will
normally be shipped not later than three (3) business days after 3Com’s verification of the DOA product, but may be delayed due to export or
import procedures. When an advance replacement is provided and Customer fails to return the original product to 3Com within fifteen (15)
days after shipment of the replacement, 3Com will charge Customer for the replacement product, at list price. 3Com shall not be responsible
for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to
3Com for repair, whether under warranty or not.