3Com EtherLink 3C985B-SX Installation And User Manual - page 7
Contacting 3Com
3
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone
number nearest you:
Access by Digital Modem
ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com
BBS using ISDN, call the following number:
1 847 262 6000
3Com Facts Automated Fax Service
The 3Com Facts automated fax service provides technical articles, diagrams, and troubleshooting instructions on
3Com products 24 hours a day, 7 days a week.
Call 3Com Facts using your Touch-Tone telephone:
1 408 727 7021
Support from Your Network Supplier
If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
Country (Region)
Data Rate
Telephone Number
Australia
Up to 14,400 bps
61 2 9955 2073
Brazil
Up to 28,800 bps
55 11 5181 9666
France
Up to 14,400 bps
33 1 6986 6954
Germany
Up to 28,800 bps
4989 62732 188
Hong Kong
Up to 14,400 bps
852 2537 5601
Italy
Up to 14,400 bps
39 2 27300680
Japan
Up to 14,400 bps
81 3 5977 7977
Mexico
Up to 28,800 bps
52 5 520 7835
P.R. of China
Up to 14,400 bps
86 10 684 92351
Taiwan
Up to 14,400 bps
886 2 377 5840
U.K.
Up to 28,800 bps
44 1442 438278
U.S.A.
Up to 53,333 bps
1 847 262 6000