3DR Solo User Manual - 8 Support
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8 Support
3DR Support is here to help you get the most out of Solo. If you have any questions, please contact us at
support@3dr.com or give us a call at 1 (855) 982-2898 (toll free in the US and Canada) or direct at +1 (858) 225-
1414. To submit a support request through our website, visit 3dr.com/support.
Use the Solo App to submit a trouble ticket and your flight logs will automatically be sent to 3DR Support. To submit
a support request within the Solo app, select Support from the main menu, and select Log Trouble Ticket.
Figure 8.7.5.1: App - Submit Trouble Ticket
9 Maintenance
This section covers basic operational maintenance procedures for Solo. For repairs not covered in this manual,
contact 3DR Support or an authorized Solo Service Center.
Solo’s exterior components are designed to absorb impact from hard landings and protect the core electronics.
If damage is sustained to Solo’s legs or motors, replace them with official 3DR parts from store.3dr.com or an
authorized retailer. 3DR offers an extended controller battery upgrade with double the capacity so you can fly more
between charges. Before opening the controller battery bay or performing any maintenance on Solo, always ensure
that Solo is powered off with the battery removed.
9.1 Controller Battery Replacement
To replace the controller battery, open the battery door on the back of the controller. Remove the foam block and
disconnect the battery from the port in the side of the battery compartment. To install a battery, connect the battery
to the controller, and, for standard-size controller batteries, use the foam block to pad the empty space in the
compartment. See Section 3.11 for information on safely storing spare controller batteries.
Figure 9.1.5.1: Controller Battery Installation