Camrivox Ltd. UTA-151 User Manual - page 12
UTA-151 User Manual
© Camrivox Ltd. 2006
Page 9 of 20
3.4.3. Transferring calls
It is possible to transfer an incoming call to another number. You can do this in two ways:
1. Attended transfer – where you speak to the recipient of the transferred call before
transferring the incoming call to them.
2. Blind transfer – where you transfer a call immediately without speaking to the
recipient of the call (the transferee).
The process of performing an attended transfer is very similar to placing a call on hold to dial
two people as described in section 3.4.2. The process would likely be as follows:
1. The phone rings, and you pick-up to speak to the new caller.
2. You decide that they need to be transferred to another person.
3. You place the caller on hold by pressing the Recall button (described in section 3.4.2).
4. You are presented with a dial-tone enabling you to call the person to whom you wish
to transfer the call (the transferee).
5. You dial the number of the transferee and wait for them to answer the call.
6. After speaking to the transferee and confirming they wish to receive the transferred
call, you simply hang-up your phone to connect the other two parties.
A blind transfer is similar to an attended transfer but works as follows (steps 5 and 6 are
different from the steps above):
1. The phone rings, and you pick-up to speak to the new caller.
2. You decide that they need to be transferred to another person.
3. You place the caller on hold by pressing the Recall button (described in section 3.4.2).
4. You are presented with a dial-tone enabling you to call the person to whom you wish
to transfer the call (the transferee).
5. You dial the number of the transferee. However, before dialling the number you
prefix it with 90 and dial ‘#’ at the end. So for example, to perform a blind transfer
to the number 123456, you would dial 90123456#.
6. Before speaking to the transferee (while the phone is still ringing) simply hang-up
your phone to connect the other two parties. The incoming caller will be connected
while the phone is ringing, and will be the first person to speak to the transferee.
Note that for billing purposes you may be billed for the call to the transferred number, even
though you do not have a conversation with them.
3.4.4. Do not disturb
The do not disturb feature can be enabled in two ways:
1. Pressing the voicemail button as described in section 2.6.
2. Dialling 20, and then hang up.
You can tell if do not disturb is enabled by examining the voicemail LED indicator, or by
listening to the dial-tone. A special “stuttered” dial-tone is played if do not disturb is enabled.
The preferred and easiest method for enabling do not disturb is method 1 above. Method 2
differs in that if do not disturb is enabled by dialling 20, then only VoIP calls will not
disturb you – incoming land line calls will still ring the phone.
To cancel do not disturb, do one of the following:
1. Press the voicemail button as described in section 2.6.
2. Dial 80, and then hang up.
VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560