Camrivox Ltd. UTA-151 User Manual - 6.3. Diagnostic
UTA-151 User Manual
© Camrivox Ltd. 2006
Page 17 of 20
6.3. Diagnostic
messages
If there is a problem with your UTA-151, a diagnostic message will be played when you try to
make a call through the phone handset. The table below lists common messages and the
likely remedy for the problem:
Message
Diagnosis and Remedy
…Ethernet cable unplugged.
You have not plugged in an Ethernet cable to the UTA-151
for it to connect to the Internet. If the UTA end of the cable
is plugged in, check the other end of the cable, is the other
end powered-up? Does the Ethernet connection LED light
up next to the cable? If not, check your cable.
…there is no Internet
connection available.
The cables are plugged into your UTA correctly but it is
not able to connect to your broadband access device such
as your DSL modem or cable modem. Check your modem
is powered and configured to grant the UTA access.
…network settings are being
determined.
The cables are plugged into your UTA correctly but it not
able to automatically configure its network settings. Check
that the DHCP server is correctly configured in your
modem. If you have a PC connected to the LAN port of the
UTA, check that it can access the Internet.
…Internet telephony is
unconfigured.
The cables are plugged into your UTA correctly, and it is
able to connect to your modem, but you have not
configured your VoIP account settings. Please see sections
2.4 and 2.5 for instructions on how to configure your
UTA-151. You will not be able to make VoIP call until a
user name and password has been entered.
…Internet telephony user name
or password is incorrect.
The cables are plugged into your UTA correctly, and it is
able to connect to your modem, and you have configured
it. However, there is a problem with the configuration and
you have likely made a mistake in the user name or
password. See sections 3.5 and 3.5.1 for further
information on how to re-enter your user name and
password.
VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560