EcoWater ESM11+ Installation Manual - page 11
TROUBLESHOOTING
If you are experiencing poor water flow, please check all plumbing first as it is extremely rare for a softener to cause flow rate problems.
Checklist
Solution
PROBLEM: Hard water or intermittently hard water
1. Is the salt level above level 2? 1. Fill the cabinet with salt and 2 litres of water.
Set salt level & recharge now.
2. Is the bypass valve closed and the inlet and outlet valves open? 2. Close the bypass valve and open the inlet and outlet valves.
3. Is the hardness setting correct? 3. Reset unit.
4. Is the salt warning displayed? 4. Fill the cabinet with salt and 2 litres of water.
Set salt level & recharge now.
PROBLEM: No water
1. Is the water mains open? 1. Open water mains.
2. Are the inlet and outlet valves open? 2. Open the inlet and outlet valves. Ensure by-pass valve is closed.
PROBLEM: Unit recharges at incorrect time of day
1. Is the present time correct? 1. Reset the clock.
2. Is the recharge time correct? 2. Reset the recharge time.
3. Has there been a power cut? (over 72 hours) 3. Reset the clock.
PROBLEM: No recharge occurring or, little or no salt usage
1. Is the water soft? 1. If yes, no action is required.
PROBLEM: Excessive salt usage
1. Check the Hardness. 1. Reduce the unit hardness setting if incorrect.
PROBLEM: No water in cabinet or very low
1. This is quite normal. Unlike conventional water softeners only a 1. No action necessary.
few inches of water is at the bottom of the cabinet.
PROBLEM: High water level in cabinet
1. Is the water level in the salt cabinet high? 1. Initiate an immediate recharge. If the problem returns, call for service.
(i.e. above 2 on the salt level indicator.)
PROBLEM: Water running down the overflow
1. Is the water level in the salt cabinet high? 1. If yes, bypass the water softener and call for service.
(i.e. above 2 on the salt level indicator.)
PROBLEM: Water running down the drain line constantly
1. Is the unit in recharge mode? 1. If yes, wait until it finishes, check the clock and recharge time settings
and adjust if incorrect.
2. Does an error code appear, e.g. “ERR01”? 2. Check all electrical connections are secure. Turn the power off for ten
seconds, and then switch back on.
PROBLEM: Electronic faceplate
1. Is the faceplate blank? 1. Check the power is turned on and all connections are secure.
2. Does an error code appear, e.g. “ERR03”? 2. Check all electrical connections are secure. Turn the power off for ten
seconds, and then switch back on. If problem persists, bypass softener
and call for service.
Important Notes: If problem persists, bypass softener and call for service (please see diagram on page 6).