FARGO Electronics C16 Service Manual - Table Of Contents

RESTRICTED USE ONLY 

Fargo Electronics, Inc. 

Persona C16 Card Printer Service Manual (Rev. 5.0) 

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Table of Contents 

Section 1:  Specifications __________________________________________________ 6 

Regulatory Compliances _________________________________________________ 6 

Agency Listings ________________________________________________________ 7 

Technical Specifications _________________________________________________ 8 

Visual Security Solutions (Specifications)___________________________________ 10 

VeriMarkTM Cards - 2-D holographic foil application_______________________ 10 

Custom HoloMarkTM Cards ___________________________________________ 10 

Visual Security - Card Stock Part Numbers________________________________ 10 

Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity 

minimum)__________________________________________________________ 10 

Visual Security Card Stock - Tolerances __________________________________ 11 

VeriMarkTM - Application Specifications ________________________________ 11 

HoloMarkTM and Custom HoloMarkTM - Application Specifications __________ 11 

Functional Specifications ________________________________________________ 12 

Printer Components:  Top Cover to Parallel Interface Card ___________________ 13 

Printer Components:  Centronics-Type Parallel Interface _____________________ 14 

Printer Components:  Print Ribbons _____________________________________ 14 

Printer Components:  Resin-Only Print Ribbons____________________________ 15 

Printer Components:  Dye-Sublimation Print Ribbons _______________________ 16 

Printer Components:  Dye-Sublimation/Resin Print Ribbons __________________ 17 

Printer Components:  Blank Cards_______________________________________ 18 

Reviewing the upgraded 81754 PVC Cards _______________________________ 19 

Section 2:  General Troubleshooting _______________________________________ 21 

Safety Messages (review carefully) ________________________________________ 21 

Reviewing the TOP Line LCD Error/Status Messages _______________________ 22 

BOTH Line LCD Error/Status Messages__________________________________ 24 

Communications Errors _________________________________________________ 25 

Resolving the Communication Errors ____________________________________ 25 

Card Feeding Errors ____________________________________________________ 28 

Resolving the Card Feeding Errors ______________________________________ 28 

Using the Idler Spring Upgrade Kit ______________________________________ 29 

Print Process Errors ____________________________________________________ 30 

Resolving a Headlift Error _____________________________________________ 30 

Resolving the Cover Open Error Message_________________________________ 31 

Resolving the Blank Output issues ______________________________________ 32 

Card Jam Errors _______________________________________________________ 34 

Resolving a Card Jam Error ____________________________________________ 34 

Ribbon Errors _________________________________________________________ 35 

Resolving the Skipping Ribbon Panel issues_______________________________ 35 

Resolving the Wrong Ribbon error (being displayed incorrectly)_______________ 38 

Resolving the Ribbon Low Message _____________________________________ 39 

Resolving the Ribbon Error/Out Error Message ____________________________ 40 

Resolving the Ribbon Breaking issues____________________________________ 41