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IBM THINKPAD X40 Service And Troubleshooting Manual
Summary of THINKPAD X40
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Thinkpad ® x40 series service and troubleshooting guide.
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Thinkpad ® x40 series service and troubleshooting guide.
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Note before using this information and the product it supports, be sure to read the general information under “important safety information” on page v, appendix a, “wireless related information,” on page 45, appendix b, “warranty information,” on page 49, and appendix d, “notices,” on page 77. First...
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Contents important safety information . . . . . . V conditions that require immediate action . . V general safety guidelines . . . . . . . . Vi service . . . . . . . . . . . . . Vi power cords and power adapters . . . . Vii extension cords and related devices . . . Vii plugs and outlets . . . . . . ...
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Iv thinkpad ® x40 series service and troubleshooting guide.
Page 7: Important
Important safety information this information can help you safely use your ibm ® personal computer. Follow and retain all information included with your ibm computer. The information in this document does not alter the terms of your purchase agreement or the ibm statement of limited warranty. Custom...
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Product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. The telephone numbers for your ibm support center location are located in the telephone numbers section of this guide. In the unlikely event that you notice any of the conditions listed below, or ...
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Source before you attempt the replacement. If you have any questions or concerns, contact the ibm support center. Power cords and power adapters use only the power cords and power adapters supplied by the product manufacturer. The power cord and power adapter are intended for use with this product o...
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Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it in...
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V only use battery packs and charging devices that have been approved by ibm for use with your particular product. V follow instructions included with your product when charging and operating the battery. V do not open or service your battery. Contact the ibm support center for assistance. V do not ...
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V do not operate your computer or charge the battery near flammable materials or in explosive environments. V ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product ...
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Turn everything off. Turn everything off. First, attach all cables to devices. First, remove the power cord from the outlet. Attach the signal cables to receptacles. Remove signal cables from receptacles. Attach the power cord to an outlet. Remove all cables from devices. Turn the device on. To conn...
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Danger reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v do not use your computer in or near water. V during electrical storms: – do not use your computer with the telephone cable connection. – do not connect the cable to or disconnec...
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Danger if the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the bat...
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Danger: modem safety information to reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v never install telephone wiring during an electrical storm. V never install telephone jacks in wet locations unless the jack is s...
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Danger class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded class 3a laser ...
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Xvi thinkpad ® x40 series service and troubleshooting guide.
Page 19: Important
Important notice for users important regulatory notice for users information about hard disk capacity the thinkpad ® x40 series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and us...
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Xviii thinkpad ® x40 series service and troubleshooting guide.
Page 21: Finding
Finding information with access ibm the blue access ibm button can help you in many situations when your computer is working normally, and even when it is not. At your desktop, press the access ibm button to open access ibm. Access ibm is your on-board computer help center that brings you informativ...
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Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a pc card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Xx thinkpad ® x40 series service and troublesh...
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Chapter 1. Overview of your new thinkpad computer your thinkpad at a glance . . . . . . . 2 features . . . . . . . . . . . . . . 3 specifications . . . . . . . . . . . . 4 caring for your thinkpad computer . . . . 5 © copyright ibm corp. 2005 1.
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Your thinkpad at a glance front view computer display system-status indicators modem connector ethernet connector usb connector trackpoint access ibm button kensington lock hole infrared port sd card slot stereo headphone jack microphone jack pc card slot fingerprint reader rear view usb power conne...
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Features processor v intel ® pentium ® m processor memory v pc4200 double data rate ii (ddr2) synchronous dynamic random access memory (dram) storage device v 1.8-inch hard disk drive display the color display uses tft technology: v size: 12.1 inch v resolution: – lcd: 1024-by-768 – external monitor...
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Specifications size v width: 268 mm (10.55 in.) v depth: 211 mm (8.31 in.) v height: 21 mm – 27 mm (0.83 in. – 1.06 in.) environment v maximum altitude without pressurization: 3048 m (10,000 ft) v temperature – at altitudes up to 2438 m (8000 ft) - operating with no diskette: 5° to 35°c (41° to 95°f...
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Caring for your thinkpad computer though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: be careful about where an...
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V use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the driv...
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V take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. V turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. V if you exchange drives in your computer, reinstall the ...
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Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the trackpoint pointing stick when the cover was pressed from the outside. 2. Wipe or dust the stain gently ...
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Chapter 2. Solving computer problems diagnosing problems . . . . . . . . . 10 troubleshooting . . . . . . . . . . . 10 error messages . . . . . . . . . . 10 errors without messages . . . . . . . 15 a password problem . . . . . . . . 16 a power switch problem . . . . . . . 17 keyboard problems . . . ...
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Diagnosing problems if you have a problem with your computer, you can test it by using pc-doctor for windows. To run pc-doctor for windows, do as follows: 1. Click start . 2. Move the pointer to all programs (in windows other than windows xp, programs ) and then to pc-doctor ® for windows . 3. Click...
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Message solution 0177: bad svp data, stop post task. Checksum of the supervisor password in the eeprom is not correct. Checksum of the supervisor password in the eeprom is not correct. The system board should be replaced. Have the computer serviced. 0182: bad crc2. Enter bios setup and load setup de...
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Message solution 0200: hard disk error the hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the ibm bios setup utility; then make sure the hard disk drive is not disabled in the startup menu. 021 x: keyboard error make sure that there are no objects placed on the ...
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Message solution 0280: previous boot incomplete your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the ibm bios setup utility. Verify the configuration and then restart the computer either by choosing the exit saving changes option under...
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Message solution 1810: hard disk partition layout error a problem in recognizing the layout of the partition on the hard disk has halted computer startup. Either the ibm predesktop area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the fol...
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Message solution emm386 not installed — unable to set page frame base address. Edit c:\config.Sys and change a line from device=c:\windows\emm386.Exe ram to device=c:\windows\emm386.Exe noems and save this file. Cardbus configuration error —device disabled go to the ibm bios setup utility. Press f9 ...
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Problem: when i turn on the machine, nothing appears on the screen, but i hear two or more beeps. Solution: make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the s...
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If you forgot your hard disk password, ibm will not reset your password or recover data from the hard disk. You must take your computer to an ibm authorized servicer or an ibm marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for ...
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Solution: make sure that the external numeric keypad is correctly connected to the computer. Problem: all or some keys on the external ps/2 keyboard do not work. Solution: if you are using the x4 ultrabase ™ dock, connect the keyboard connector to the keyboard/mouse connector on the x4 ultrabase doc...
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Note: for more information, see the manual supplied with the mouse. Problem the mouse buttons do not work. Solution change the mouse driver to standard ps/2 ® port mouse , and then reinstall ibm ps/2 trackpoint . Drivers are provided in the c:\ibmtools\drivers directory on your hard disk drive. If y...
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Problem: when you take action to return from standby mode, the computer display remains blank. Solution: check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no ...
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The system does not enter hibernation mode from suspend mode if the computer is not connected to an ac power source. Solution: the timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could...
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Note: you can enter hibernation mode by pressing fn+f12 only if the pm driver for windows 2000 or windows xp has been installed. Problem: under windows xp, the fn+f3 key combination does not make the computer screen go blank. Solution: windows xp enables multiple users to log on to the system at the...
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5. Make sure ″ mobile intel(r) 915gm/gms,910gml express chipset family ″ is shown in the adapter information window. 6. Click the properties button. Check the ″ device status ″ box and make sure the device is working properly. If not, click the troubleshooter button. 7. Click the monitor tab. 8. Mak...
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Problem: the operating time for a fully charged battery is short. Solution: discharge and recharge the battery. If your battery’s operating time is still short, use a new battery. Problem: the computer does not operate with a fully charged battery. Solution: the surge protector in the battery might ...
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To open ibm rescue and recovery, do the following: 1. Turn off your pc, then turn it on again. 2. Watch the screen carefully while your pc starts. When “to interrupt normal startup, press the blue access ibm button” message is displayed at the lower left of the screen, press the blue access ibm butt...
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Restart closes the ibm rescue and recovery workspace, and resumes the startup sequence that was interrupted. Fingerprint authentication problems if your finger(s) have any of the following conditions, you may not be able to register or authenticate it: v your finger is wrinkled. V your finger is rou...
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″ excluded from boot order ″ list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the ″ boot priority order ″ list. Problem: the computer does not respond. Solution: irqs for the pci are all set as 11. The computer does not respond because it cannot ...
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2. Click power management . 3. Click the intel speedstep technology tab. 4. From the list, select the mode you want. 5. Click ok . Problem: if your operating system is windows 2000 and you are using a usb 1.X device, then when your computer returns from standby or hibernation mode to normal operatio...
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If you have set a supervisor password, the ibm bios setup utility menu appears after you enter the password. You can start the utility by pressing enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more info...
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Notes: 1. If the optical drive is not attached to your thinkpad computer during recovery, dvd software and cd-recording software will not be installed. To ensure that they will be installed correctly, attach your thinkpad computer to the x4 ultrabase dock and install the optical drive in the ultraba...
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Attention handling a hard disk drive v do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. V do not apply pressure to the cover of the drive. V do not touch the connector. The drive is very sensitive. Incorrect han...
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6. Detach the cover from the hard disk drive. 1 2 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Close the computer display and turn the computer over so that its bottom side is up. 10. Reinstall th...
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12. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: if you are using a pc card or secure digital card, the computer m...
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1 2 5. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. 6. Slide the battery lock to the lock position. Replacing the battery 34 thinkpad ® x40 series service and troubleshooting guide.
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7. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing the battery chapter 2. Solving computer problems 35.
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Replacing the battery 36 thinkpad ® x40 series service and troubleshooting guide.
Page 59: Chapter
Chapter 3. Getting help and service from ibm getting help and service . . . . . . . . 38 getting help on the web . . . . . . . . 38 calling ibm . . . . . . . . . . . . 38 getting help around the world . . . . . . 42 © copyright ibm corp. 2005 37.
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Getting help and service if you need help, service, technical assistance, or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. This section contains information about where to go for additional information about ibm and ibm produ...
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The following items are not covered: v replacement or use of non-ibm parts or nonwarranted ibm parts note: all warranted parts contain a 7-character identification in the format ibm fru xxxxxxx v identification of software problem sources v configuration of bios as part of an installation or upgrade...
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Country or region language telephone number austria german +43-1-24592-5901 belgium dutch 02-210 9820 french 02-210 9800 bolivia spanish 0800-0189 brazil portuguese 55-11-3889-8986 canada english/french 1-800-565-3344 in toronto only call 416-383-3344 chile spanish 800-224-488 china mandarin 800-810...
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Country or region language telephone number honduras spanish tegucigalpa & san pedro sula 232-4222 san pedro sula 552-2234 hungary 36-1-382-5720 india english 1600-44-6666 indonesia bahasa/indonesian /english 800-140-3555 ireland english +353-(0)1-815 9200 italy italian +39-02-7031-6101 japan japane...
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Country or region language telephone number slovenia +386-1-5830-050 spain spanish +34-91-714-7983 sri lanka english +94-11-2448-442 +94-11-2421-066 +94-11-2493-500 sweden swedish +46-8-477-4420 switzerland german/french/italian +41-583-33-09-71 taiwan mandarin 886-2-8723-9799 thailand thai 1800-299...
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International warranty service, see service announcement 601-034 at www.Ibm.Com. Getting help and service chapter 3. Getting help and service from ibm 43.
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Getting help and service 44 thinkpad ® x40 series service and troubleshooting guide.
Page 67: Appendix
Appendix a. Wireless related information wireless interoperability wireless lan mini-pci adapter is designed to be interoperable with any wireless lan product that is based on direct sequence spread spectrum (dsss) radio technology and/or orthogonal frequency division multiplexing (ofdm) radio techn...
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Usage environment and your health wireless lan mini-pci adapter and bluetooth daughter card emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile ...
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″ extended channel mode ″ should only be selected when the device is operated outside the usa and canada to avoid the unlikely possibility of unauthorized operation. The use of this device outside the united states and canada in ″ extended channel mode ″ may use frequencies not authorized for use in...
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Page 71: Appendix
Appendix b. Warranty information this appendix contains warranty information for your thinkpad, warranty period, warranty service and support, and the ibm statement of limited warranty. Ibm statement of limited warranty z125-4753-08 04/2004 part 1 - general terms what this warranty does not cover th...
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V any software programs, whether pre-loaded or shipped with the machine, or installed subsequently; v failure resulting from misuse (including but not limited to use of any machine capacity or capability, other than that authorized by ibm in writing), accident, modification, unsuitable physical or o...
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Through your application of machine code or software updates, or with a cru, ibm or your reseller, if approved by ibm to provide warranty service, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If ibm...
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Limitation of liability ibm is responsible for loss of, or damage to, your machine only while it is 1) in ibm’s possession or 2) in transit in those cases where ibm is responsible for the transportation charges. Neither ibm nor your reseller are responsible for any of your confidential, proprietary ...
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And ibm’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this statement of limited warranty, without regard to conflict of law principles. These warranties give you specific legal rights and you may also have other rights which vary from state to st...
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Mexico jurisdiction: the following is added after the first sentence: any litigation arising from this statement of limited warranty will be settled exclusively by the federal courts of mexico city, federal district. Paraguay jurisdiction: the following is added after the first sentence: any litigat...
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United states governing law: the following replaces "laws of the country in which you acquired the machine" in the first sentence: laws of the state of new york. Asia pacific australia what this warranty covers: the following paragraph is added to this section: the warranties specified in this secti...
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Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed...
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If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, includi...
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Warranty shall be finally settled by arbitration which shall be held in metro manila, philippines in accordance with the laws of the philippines then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact ...
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If you purchase a machine in one of the western european countries, as defined above, you may obtain warranty service for that machine in any of those countries from either (1) an ibm reseller approved to perform warranty service or (2) from ibm, provided the machine has been announced and made avai...
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Jurisdiction: the following exceptions are added to this section: 1) in austria the choice of jurisdiction for all disputes arising out of this statement of limited warranty and relating thereto, including its existence, will be the competent court of law in vienna, austria (inner-city); 2) in angol...
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Termination or nullity will be finally settled under the rules of arbitration and conciliation of the international arbitral center of the federal economic chamber in vienna (vienna rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in vienna, austria,...
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With this statement of limited warranty or due to any other cause related to this statement of limited warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if ibm is at ...
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Austria the provisions of this statement of limited warranty replace any applicable statutory warranties. What this warranty covers: the following replaces the first sentence of the first paragraph of this section: the warranty for an ibm machine covers the functionality of the machine for its norma...
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Germany what this warranty covers: the following replaces the first sentence of the first paragraph of this section: the warranty for an ibm machine covers the functionality of the machine for its normal use and the machine’s conformity to its specifications. The following paragraphs are added to th...
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Limitation of liability: the following replaces the terms of section in its entirety: for the purposes of this section, a ″ default ″ means any act, statement, omission, or negligence on the part of ibm in connection with, or in relation to, the subject matter of this statement of limited warranty i...
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Entirety: for the purposes of this section, a ″ default ″ means any act, statement, omission, or negligence on the part of ibm in connection with, or in relation to, the subject matter of this statement of limited warranty in respect of which ibm is legally liable to you, whether in contract or tort...
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A warranty period of 3 years on parts and 1 year on labor means that ibm provides warranty service without charge for: a. Parts and labor during the first year of the warranty period; and b. Parts only, on an exchange basis, in the second and third years of the warranty period. Ibm will charge you f...
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Levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside ibm’s normal service area, contact your local ibm representative or your reseller for country and location specifi...
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This type of warranty service is a combination of type 1 and type 3 (see above). 7. Cru and customer carry-in or mail-in service this type of warranty service is a combination of type 1 and type 4 (see above). When a 5, 6 or 7 type of warranty service is listed, ibm will determine which type of warr...
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Country or region telephone number brazil 55-11-3889-8986 canada english: 1-800-565-3344 french: 1-800-565-3344 in toronto: 416-383-3344 chile 800-224-488 china 800-810-1818 china (hong kong and s.A.R.) home pc: 852-2825-7799 commercial pc: 852-8205-0333 thinkpad and workpad: 852-2825-6580 colombia ...
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Country or region telephone number italy +39-02-7031-6101 japan *desktop: 0120-887-870 v *overseas calls: 81-46-266-4724 *thinkpad: 0120-887-874 v *overseas calls: 81-46-266-4724 intellistation and xseries: 81-46-266-1358 pc software: 0120-558-695 v overseas calls: 81-44-200-8666 korea 82-2-3284-150...
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Country or region telephone number sri lanka 94-11-2448-442 94-11-2421-066 94-11-2493-500 sweden +46-8-477-4420 switzerland +41-58-333-0971 taiwan 886-2-8723-9799 thailand 1800-299-229 turkey 00800-211-4032 +90-212-317-1760 united kingdom +44-1475-555-055 united states 1-800-ibm-serv (1-800-426-7378...
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In the event that warranty repair is required please call the support center at 001-866-434-2080, where you will be directed to the nearest authorized service center. Should no authorized service center exist in your city, location or within 50 miles of your city or location, the guarantee includes ...
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Page 97: Appendix
Appendix c. Customer replacement units (crus) customer replaceable units (crus) for your thinkpad computer, the following parts are designated customer replaceable unit (cru) parts. Listed below are the crus and the documentation where removal/replacement instructions are located. Service and troubl...
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V the ibm support center. For the telephone number of the support center for your country or region, see “telephone numbers” on page 39. 76 thinkpad ® x40 series service and troubleshooting guide.
Page 99: Appendix
Appendix d. Notices this publication was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently availab...
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References to the web site addresses any references in this publication to non-ibm web sites are provided for convenience only and do not in any manner serve as an endorsement of those web sites. The materials at those web sites are not part of the materials for this ibm product, and use of those we...
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International business machines corporation new orchard road armonk, ny 10504 telephone 1-919-543-2193 tested to comply with fcc standards for home or office use industry canada class b emission compliance statement this class b digital apparatus complies with canadian ices-003. Avis de conformité a...
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As industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the law for promotion of effective utilization of resources, ibm japan provides, through its pc collecting and recycling services, for the collecting,...
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V media for this software is not included in this offer. If you do not already have the appropriate lotus notes client or lotus smartsuite software media , you can order a cd and install the software onto your computer.** use one of the methods listed on the following page to order. V if you already...
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Purchasing upgrades, additional licenses and technical support software upgrades and technical support are available for a fee through ibm’s passport advantage program. For information about purchasing additional licenses for notes, smartsuite, or other lotus products, visit http://www.Ibm.Com or ht...
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Trademarks the following terms are trademarks of the ibm corporation in the united states or other countries or both: ibm ibm (logo) ibm lotus notes ibm lotus domino ibm lotus smartsuite ibm lotus wordpro ibm lotus 1-2-3 ibm lotus freelance graphics ibm lotus approach ibm lotus organizer ibm lotus f...
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Page 107: Index
Index a a startup problem 24 access ibm xix b battery problems 23 replacing 33 bios setup utility 28 c carrying the computer 5 cleaning the computer 8 computer screen 22 configuration setup 28 customer replaceable unit (cru) 75 parts list 75 replacement 68 d diagnosing problems 10 e environment 5 wi...
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Part number: 27r0975 printed in china (1p) p/n: 27r0975.