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- Service And Troubleshooting Manual
IBM THINKPAD X40 Service And Troubleshooting Manual
Summary of THINKPAD X40
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Thinkpad ® x40 series service and troubleshooting guide.
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Thinkpad ® x40 series service and troubleshooting guide.
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Note before using this information and the product it supports, be sure to read the general information under “important safety information” on page iii, appendix a, “wireless related information,” on page 45, appendix b, “warranty information,” on page 49, and appendix c, “notices,” on page 73. Fir...
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Important safety information this information can help you safely use your ibm ® personal computer. Follow and retain all information included with your ibm computer. The information in this document does not alter the terms of your purchase agreement or the ibm statement of limited warranty. Custom...
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Product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. The telephone numbers for your ibm helpcenter location are located in the telephone numbers section of this guide. In the unlikely event that you notice any of the conditions listed below, or if y...
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The power is turned off and that the product is unplugged from any power source before you attempt the replacement. If you have any questions or concerns, contact the ibm helpcenter. Power cords and power adapters use only the power cords and power adapters supplied by the product manufacturer. Neve...
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Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it in...
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Heat and product ventilation computers generate heat when turned on and when batteries are charging. Notebook pcs can generate a significant amount of heat due to their compact size. Always follow these basic precautions: v do not leave the base of your computer in contact with your lap or any part ...
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Turn everything off. Turn everything off. First, attach all cables to devices. First, remove the power cord from the outlet. Attach the signal cables to receptacles. Remove signal cables from receptacles. Attach the power cord to an outlet. Remove all cables from devices. Turn the device on. To conn...
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Danger reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v do not use your computer in or near water. V during electrical storms: – do not use your computer with the telephone cable connection. – do not connect the cable to or disconnec...
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Danger if the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: v replace only with a battery of the type recommended by ibm. V keep the battery pack away from fire. V do not e...
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Caution: the fluorescent lamp in the liquid crystal display (lcd) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The lcd is made of glass, and rough handling or dropping the computer can cause the lcd to break....
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Danger: modem safety information to reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v never install telephone wiring during an electrical storm. V never install telephone jacks in wet locations unless the jack is s...
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Danger class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded class 3a laser ...
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Xiv thinkpad ® x40 series service and troubleshooting guide.
Page 17: Important
Important notice for users important regulatory notice for users information about hard disk capacity the thinkpad ® x40 series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and us...
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Xvi thinkpad ® x40 series service and troubleshooting guide.
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Finding information with access ibm the blue access ibm button can help you in many situations when your computer is working normally, and even when it is not. At your desktop, press the access ibm button to open access ibm. Access ibm is your on-board computer help center that brings you informativ...
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Explains what each part of access ibm holds to help you. Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a pc card, or upgrading your memory. Use the controls shown to play, pause, and rewind the v...
Page 21: Contents
Contents important safety information . . . . . . Iii conditions that require immediate action . . Iii general safety guidelines . . . . . . . . Iv service . . . . . . . . . . . . . Iv power cords and power adapters . . . . V extension cords and related devices . . . V plugs and outlets . . . . . . ...
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Xx thinkpad ® x40 series service and troubleshooting guide.
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Chapter 1. Overview of your new thinkpad computer your thinkpad at a glance . . . . . . . 2 features . . . . . . . . . . . . . . 3 specifications . . . . . . . . . . . . 5 caring for your thinkpad computer . . . . 6 © copyright ibm corp. 2003 1.
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Your thinkpad at a glance front view computer display system-status indicators modem connector ethernet connector usb connector trackpoint access ibm button security keyhole infrared port sd card slot stereo headphone jack microphone jack pc card slot rear view usb power connector usb connector moni...
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Features processor v intel ® pentium ® m processor memory v pc2700 double data rate (ddr) synchronous dynamic random access memory (dram) storage device v 1.8-inch hard disk drive display the color display uses tft technology: v size: 12.1 inch v resolution: – lcd: 1024-by-768 – external monitor: up...
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V integrated bluetooth feature (on some models) features 4 thinkpad ® x40 series service and troubleshooting guide.
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Specifications size v width: 268 mm (10.55 in.) v depth: 211 mm (8.31 in.) v height: 21 mm – 27 mm (0.83 in. – 1.06 in.) environment v maximum altitude without pressurization: 3048 m (10,000 ft) v temperature – at altitudes up to 2438 m (8000 ft) - operating with no diskette: 5° to 35°c (41° to 95°f...
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Caring for your thinkpad computer though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: be careful about where an...
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V use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the driv...
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V take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. V turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. V if you exchange drives in your computer, reinstall the ...
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2. Wipe or dust the stain gently with a soft, dry cloth. 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any li...
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Caring for your thinkpad computer 10 thinkpad ® x40 series service and troubleshooting guide.
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Chapter 2. Solving computer problems diagnosing problems . . . . . . . . . 12 troubleshooting . . . . . . . . . . . 13 error messages . . . . . . . . . . 13 errors without messages . . . . . . . 17 a password problem . . . . . . . . 18 a power switch problem . . . . . . . 19 keyboard problems . . . ...
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Diagnosing problems if you have a problem with your computer, you can test it by using pc-doctor for windows. To run pc-doctor for windows, do as follows: 1. Click start . 2. Move the pointer to all programs (in windows other than windows xp, programs ) and then to pc-doctor ® for windows . 3. Click...
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Troubleshooting if you do not find your problem here, refer to your on-board help system, access ibm. To open access ibm, press the access ibm button. The following section only describes problems that might prevent you from accessing the help system. Error messages notes: 1. In the charts, x can be...
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Message solution 0192: system security - ibm embedded security hardware tamper detected. The security chip has been replaced with a different one. Have the computer serviced. 0199: system security - ibm security password retry count exceeded. This message is displayed if you enter a wrong supervisor...
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Message solution 0232: extended ram error the extended ram failed. Test your computer’s memory with pc-doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with pc-doctor. 0250: system battery error the backup battery, which is used to preserve...
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Message solution 1810: hard disk partition layout error a problem in recognizing the layout of the partition on the hard disk has halted computer startup. Either the ibm predesktop area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the fol...
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Message solution emm386 not installed — unable to set page frame base address. Edit c:\config.Sys and change a line from device=c:\windows\emm386.Exe ram to device=c:\windows\emm386.Exe noems and save this file. Cardbus configuration error —device disabled go to the ibm bios setup utility. Press f9 ...
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Problem: when i turn on the machine, nothing appears on the screen, but i hear two or more beeps. Solution: make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the s...
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If you forgot your hard disk password, ibm will not reset your password or recover data from the hard disk. You must take your computer to an ibm authorized servicer or an ibm marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for ...
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Solution the numeric lock function is on. To disable it, press and hold shift; then press numlk. Problem: all or some of the keys on the external numeric keypad do not work. Solution: make sure that the external numeric keypad is correctly connected to the computer. Problem: all or some keys on the ...
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And try using the trackpoint. If the trackpoint works, the error might be due to the mouse or the pointing device. Make sure that the cable for the mouse or the pointing device is securely connected to the x4 ultrabase dock. If your mouse is incompatible with the ibm ps/2 mouse, disable the trackpoi...
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If these items are correct, have the computer serviced. Problem: the critical low-battery error message is displayed, and the computer immediately turns off. Solution: the battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: ...
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Solution: check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: the computer does not enter standby mode as set by the timer under windows nt. Solution: for windows nt: if you have enabled the cd-rom autorun feature, the compu...
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5. Click ok . For windows xp or windows 2000 : 1. Start the thinkpad configuration program. 2. Click power management . 3. Click the hibernate tab. 4. Select the hibernate support checkbox. 5. Click ok. Note: you can enter hibernation mode by pressing fn+f12 only if the pm driver for windows 2000 or...
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V the monitor type is correct. To check these settings, do as follows: for windows xp and windows 2000: 1. Right-click on the desktop, click properties , then click the settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click advanced . 4. Click the adapter ...
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Solution: the battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, use a new battery. If the opt...
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V you are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: the hard disk drive does not work. Solution: in the startup menu in bios setup utility, make sure that the hard disk drive is in the ″boot priority order ″. If it is in the device lis...
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3. After the rescue and recovery workspace opens, you can do the following: v rescue and restore your files, folders or backups using ibm rapid restore ™ ultra. V configure your system settings and passwords. V communicate use the internet and link to the ibm support site. V troubleshoot diagnose pr...
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If you still have a problem, press and hold the power switch for 4 seconds or more; this forces the computer to turn off. Problem: the computer does not start from a device you want, such as a diskette drive. Solution: refer to the startup menu of the ibm bios setup utility. Make sure that the start...
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That it will play, or that, if it does play, the sound quality will be good. Problem: playback of dvd is not smooth in windows 2000. Solution: if you select the maximum battery mode for the intel speedstep ™ technology, this problem may occur. This mode is designed to achieve maximum battery life by...
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Starting ibm bios setup utility your computer provides a program, called ibm bios setup utility, that enables you to select various setup parameters. V config: set the configuration of your computer. V date/time: set the date and time. V security: set security features. V startup: set the startup de...
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Recovering pre-installed software your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the ibm rescue and recovery. If you installed the ibm rapid restore ultra progr...
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Upgrading the hard disk drive you can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your ibm reseller or ibm marketing representative. Note: replace the hard disk drive only if you upgrade it ...
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Computer. 6. Detach the cover from the hard disk drive. 1 2 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Close the computer display and turn the computer over so that its bottom side is up. 10. Re...
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11. Reinstall the battery. 12. Turn the computer over again. Connect the ac adapter and the cables to the computer. Upgrading the hard disk drive chapter 2. Solving computer problems 35.
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Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: if you are using a pc card or secure digital card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Cl...
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1 2 5. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. Replacing the battery chapter 2. Solving computer problems 37.
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6. Slide the battery lock to the lock position. 7. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing the battery 38 thinkpad ® x40 series service and troubleshooting guide.
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Chapter 3. Getting help and service from ibm getting help and service . . . . . . . . 40 getting help on the web . . . . . . . . 40 calling ibm . . . . . . . . . . . . 40 getting help around the world . . . . . . 43 © copyright ibm corp. 2003 39.
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Getting help and service if you need help, service, technical assistance, or just want more information about ibm products, you will find a wide variety of sources available from ibm to assist you. This section contains information about where to go for additional information about ibm and ibm produ...
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The following items are not covered: v replacement or use of non-ibm parts or nonwarranted ibm parts note: all warranted parts contain a 7-character identification in the format ibm fru xxxxxxx v identification of software problem sources v configuration of bios as part of an installation or upgrade...
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Telephone numbers note: telephone numbers are subject to change without notice. For the latest list of ibm helpcenter telephone numbers and hours of operation, visit the support web site at www.Ibm.Com/pc/support country or region language telephone number argentina spanish 0800-666-0011 australia e...
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Country or region language telephone number mexico spanish 001-866-434-2080 netherlands dutch 020-514 5770 new zealand english 0800-446-149 norway norwegian 66 81 11 00 peru spanish 0-800-50-866 philippines english (63)2-995-2225 portugal portuguese 21-791 51 47 russia russian 095-940-2000 singapore...
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To determine whether your computer is eligible for international warranty service and to view a list of the countries where service is available, go to www.Ibm.Com/pc/support, and click warranty . Eligible ibm computers are identified by their four-digit machine types. For more information about int...
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Appendix a. Wireless related information wireless interoperability wireless lan mini-pci adapter is designed to be interoperable with any wireless lan product that is based on direct sequence spread spectrum (dsss) radio technology and/or orthogonal frequency division multiplexing (ofdm) radio techn...
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Because wireless lan mini-pci adapter and bluetooth daughter card operate within the guidelines found in radio frequency safety standards and recommendations, ibm believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the sc...
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Access point that is wi-fi compliant or in ad hoc mode, this device will operate in its authorized modes in all geographies. Please reconfigure selected frequencies when you travel from one country to another. Enabling extended channel mode the statement below regarding the extended channel mode is ...
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48 thinkpad ® x40 series service and troubleshooting guide.
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Appendix b. Warranty information this appendix contains warranty information for your thinkpad, warranty period, warranty service and support, and the ibm statement of limited warranty. Warranty service and support with the original purchase of an ibm thinkpad, you have access to extensive support. ...
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Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform. If you suspect a soft...
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Ibm statement of limited warranty z125-4753-07 11/2002 part 1 - general terms this statement of limited warranty includes part 1 - general terms, part 2 - country-unique terms, and part 3 - warranty information. The terms of part 2 replace or modify those of part 1. The warranties provided by ibm in...
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V failure caused by a product for which ibm is not responsible; and v any non-ibm products, including those that ibm may procure and provide with or integrate into an ibm machine at your request. The warranty is voided by removal or alteration of identification labels on the machine or its parts. Ib...
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Becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item. Your additional respon...
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1. Damages for bodily injury (including death) and damage to real property and tangible personal property; and 2. The amount of any other actual direct damages, up to the charges (if recurring, 12 months’ charges apply) for the machine that is subject of the claim. For purposes of this item, the ter...
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Any litigation arising from this statement of limited warranty will be settled exclusively by the ordinary commercial court of the city of buenos aires. Brazil governing law: the following is added after the first sentence: any litigation arising from this agreement will be settled exclusively by th...
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Household use or consumption, then none of the limitations in this paragraph apply. Governing law: the following replaces "laws of the country in which you acquired the machine" in the first sentence: laws of the state or territory. Cambodia, laos, and vietnam governing law: the following replaces "...
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Of this statement of limited warranty, the charge paid by you for the individual machine that is the subject of the claim. For purposes of this item, the term "machine" includes machine code and licensed internal code ("lic"). Arbitration: the following is added under this heading disputes arising o...
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Where machines are not acquired for the purposes of a business as defined in the consumer guarantees act 1993, the limitations in this section are subject to the limitations in that act. People’s republic of china (prc) governing law: the following replaces ″laws of the country in which you acquired...
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How to obtain warranty service: if you purchase a machine in austria, belgium, cyprus, denmark, estonia, finland, france, germany, greece, iceland, ireland, italy, latvia, liechtenstein, lithuania, luxembourg, monaco, netherlands, norway, portugal, spain, san marino, sweden, switzerland, united king...
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Morocco, new caledonia, niger, reunion, senegal, seychelles, togo, tunisia, vanuatu, and wallis & futuna; 3) ″the laws of finland ″ in estonia, latvia, and lithuania; 4) ″the laws of england ″ in angola, bahrain, botswana, burundi, egypt, eritrea, ethiopia, ghana, jordan, kenya, kuwait, liberia, mal...
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And 9) in the united kingdom , both of us agree to submit all disputes relating to this statement of limited warranty to the jurisdiction of the english courts. Arbitration: the following is added under this heading: in albania, armenia, azerbaijan, belarus, bosnia-herzegovina, bulgaria, croatia, ge...
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Austria, denmark, finland, greece, italy, netherlands, norway, portugal, spain, sweden and switzerland limitation of liability: the following replaces the terms of this section in its entirety: except as otherwise provided by mandatory law: 1. Ibm’s liability for any damages and losses that may aris...
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If they arise as an immediate consequence of the event that generated the damages; or 4) loss of business, revenue, goodwill, or anticipated savings. The following terms apply to the country specified: austria what this warranty covers: the following replaces the first sentence of the first paragrap...
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In such instances, regardless of the basis on which you are entitled to claim damages from ibm, ibm is liable for no more than: (items 1 and 2 unchanged). Germany what this warranty covers: the following replaces the first sentence of the first paragraph of this section: the warranty for an ibm mach...
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Omission, or negligence on the part of ibm in connection with, or in relation to, the subject matter of this statement of limited warranty in respect of which ibm is legally liable to you, whether in contract or tort. A number of defaults which together result in, or contribute to, substantially the...
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Which ibm is legally liable to you, whether in contract or tort. A number of defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one default. Circumstances may arise where, because of a default, you are entitled to recover damages from ibm. T...
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Note: “region” means either hong kong or macau special administrative region of china. Machine type country or region of purchase warranty period types of warranty service 2371 2371-67k/ 87k/ 6ek/ 8ek/ 6gk models korea parts and labor - 3 years battery pack - 1 year 1 and 3 1 all models except 2371-...
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When more than one type of warranty service is listed, ibm will determine which type of warranty service is appropriate for the repair. Types of warranty service if required, ibm provides repair or exchange service depending on the type of warranty service specified for your machine in the above tab...
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The ibm machine warranty worldwide web site at http://www.Ibm.Com/servers/support/machine_warranties/ provides a worldwide overview of ibm’s limited warranty for machines, a glossary of ibm definitions, frequently asked questions (faqs) and support by product (machine) with links to product support ...
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Helpcenter telephone numbers phone numbers are subject to change without notice. Country or region telephone number country or region telephone number argentina 0800-666-0011 malaysia (60)3-7727-7800 australia 1300-131-426 mexico 001-866-434-2080 austria 01-24592-5901 netherlands 020-514 5770 belgiu...
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Not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product. Services not chargeable to the guarantee shall be charged to the final user, prior an authorization. In the event that warranty repair is...
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Page 95: Appendix
Appendix c. Notices this publication was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently availab...
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References to the web site addresses any references in this publication to non-ibm web sites are provided for convenience only and do not in any manner serve as an endorsement of those web sites. The materials at those web sites are not part of the materials for this ibm product, and use of those we...
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International business machines corporation new orchard road armonk, ny 10504 telephone 1-919-543-2193 tested to comply with fcc standards for home or office use industry canada class b emission compliance statement this class b digital apparatus complies with canadian ices-003. Avis de conformité à...
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As industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the law for promotion of effective utilization of resources, ibm japan provides, through its pc collecting and recycling services, for the collecting,...
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Trademarks the following terms are trademarks of the ibm corporation in the united states or other countries or both: ibm helpcenter ps/2 rapid restore ultra thinklight thinkpad trackpoint ultrabay ultrabase microsoft, windows, and windows nt are trademarks of microsoft corporation in the united sta...
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Appendix c. Notices 79.
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To obtain your notes and/or smartsuite cd: to order, call 800-690-3899 (u.S. Or canada). Note: only one cd per license. Please allow 10 to 15 working days for delivery. No returns accepted. Important: you are entitled to one cd per license. The cd and standard shipping are provided at no additional ...
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Appendix c. Notices 81.
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Pour obtenir le(s) cd notes et/ou smartsuite : pour commander, composez le 800-690- 3899 (etats-unis ou canada). Remarque : un seul cd par licence. Comptez 10 à 15 jours ouvrables pour la réception du produit. Aucun renvoi ne sera accepte.. Important : vous n’avez droit qu’a un seul cd par licence. ...
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Lotus smartsuite millennium edition - license/cd smartsuite® millennium edition prepares you for a new era in computing. Included with your new ibm personal computer is lotus smartsuite millennium edition for win. Lotus smartsuite provides eight innovative applications with time saving features that...
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• and smartcenter internet information manager lotus smartcenter is smartsuite millennium edition's customizable command center designed to work like a file cabinet. Smartcenter offers users a simple way to access and organize information from smartsuite applications, lotus notes and the internet. N...
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Conditions of use if you already have a valid licence for lotus smartsuite millennium edition or for lotus smartsuite 97, this document entitles you to make an additional copy of the software for use on the ibm pc boxed with this lotus smartsuite millennium brochure. If you do not have the cd media ...
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Ibm introductory support limited introductory telephone support is included from ibm helpware for smartsuite millennium, at no charge for 30 days from date of purchase, when you register your ibm hardware. Follow these simple guidelines if you encounter a problem or have a question about lotus smart...
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Appendix c. Notices 87.
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Appendix c. Notices 89.
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Page 113: Index
Index a a startup problem 27 access ibm xvii b battery problems 25 replacing 36 bios setup utility 31 c carrying the computer 6 cleaning the computer 9 computer screen 24 configuration setup 31 d diagnosing problems 12 e environment 6 wireless 45 error messages 13 errors without messages 17 f featur...
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Part number: 13n6104 (1p) p/n: 13n6104.