Intermec Janus 2020 Quick Reference Manual - page 13
JANUS 2.4 GHz Radio Frequency Quick Reference Guide
13
Note:
If the reader is not going to be used for 1 week or longer, it is important that you
put the reader in Storage mode and remove the NiCad battery pack. If you do not
remove the NiCad battery pack, the reader will slowly drain the battery pack. For help,
see your JANUS user’s manual.
Troubleshooting Your JR2020G and JG2020
If you are having problems with RF communications, review the following list
of problems and their possible solutions.
Note:
The 2020s and the 2050s have slightly different procedures. If you have a
J2050A or a JG2050, see to the next section, “Troubleshooting Your J2050A and the
JG2050.”
Problem
Solution
The RF option is not listed in the
Com menu of IC.EXE.
The device is not recognizing the RF interface. Contact your
Intermec service representative.
You load the RF protocol handler and do
not receive the message Intermec RF
Protocol Handler
.
The RF interface is not responding. Contact your Intermec
service representative.
The Battery icon is flashing at the top of
the reader display.
Replace or recharge the NiCad battery pack immediately
because you are about to lose RF communications.
If the Battery icon is turning on and off and the reader
beeps, RF communications are turned off. You can continue
to collect data with the reader, but the data is not being
transmitted to the RF network.
RF communications appear to be locked
up and the Connect icon turns off.
There are three possible solutions:
•
Check the NiCad battery pack. If the battery pack
charge is low, replace or recharge the battery pack
immediately.
•
Make sure you are within range of a radio repeater or
base radio unit.
•
Press the
q
button twice to partially reset the RF
interface. Perform a warm boot on the device (press the
c a f .
keys in sequence) and contact your
Intermec service representative. When you warm boot
the device, you will lose any data stored in the RF
interface.