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Jeep Grand Cherokee Warranty Information Booklet
Summary of Grand Cherokee
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Chrysler motors llc 81-016-9040 second edition printed in u.S.A. Grand cherokee 2009 warranty information 152912 grand cherokee lplw.Indd 1 152912 grand cherokee lplw.Indd 1 9/19/08 10:25:23 pm 9/19/08 10:25:23 pm.
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Important this booklet contains chrysler motors llc limited warranties. It should be kept in your vehicle and presented to your dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original owner’s name street address city and state zip code vehicle identific...
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1 description 1 yr/ 2 yr/ 3 yr/ 3 yr/ 3 yr/ 5 yr/ 5 yr/ 7 yr/ 7 yr/ 8 yr/ 12,000 24,000 36,000 50,000 unlmtd 50,000 100,000 70,000 100,000 80,000 lifetime basic limited warranty coverage special extended warranty coverage anti-corrosion perforation limited warranty: all panels outer panels powertrai...
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2 table of contents 1. Your legal rights under these limited warranties . . . . . . . . . . . . . . . . . . . . 4 1.1 incidental and consequential damages not covered . . . . . . . . . . . . . . . . . . 4 2. What’s covered under chrysler motors llc's warranties 2.1 basic limited warranty . . . . . ....
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3 table of contents 5. Emission warranties required by law 5.1 federal emission warranty . . . . . . . . . . . . . . . . . . 25 5.2 emission performance warranty . . . . . . . . . . . . . . . 27 5.3 california emission warranty . . . . . . . . . . . . . . . . . 28 6. How to get warranty service 6.1 ...
Page 6: 1. Your Legal Rights Under
4 legal rights 1. Your legal rights under these limited warranties the warranties contained in this booklet are the only express warranties that chrysler motors llc ("chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from sta...
Page 7: 2. What'S Covered Under
5 2. What's covered under chrysler motors llc's warranties 2.1 basic limited warranty a. Who is covered? You are covered by the basic limited warranty if you are a purchaser for use of the vehicle. B. What’s covered the basic limited warranty covers the cost of all parts and labor needed to repair a...
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6 • items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of customization or van conversion. Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. ...
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7 g. Registration and operation requirements the basic limited warranty covers your vehicle only if: • it was built for sale in the u.S.; • it’s registered in the u.S.; • it’s driven mainly in the u.S. Or canada; and • it’s operated and maintained in the manner described in your owner’s manual. F. W...
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8 h. If your vehicle leaves the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): except where specifically required by law, there is no warranty coverage on this vehicle if it is sold in or registered in countries other than the united s...
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9 c. How long it lasts the corrosion warranty starts when your basic limited warranty begins under 2.1(e). This warranty has two time-and-mileage limits: • for sheet metal panels, the limit is 36 months, with no mileage limit. • for an outer-body sheet metal panel — one that is finish-painted and th...
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10 what's covered under chrysler motors llc's warranties 2.4 lifetime powertrain limited warranty a. Who is covered? You are covered by the lifetime powertrain limited warranty if you are the first registered owner or lessee for use of the vehicle sold. Subsequent owners or lessees, even if they are...
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11 what's covered under chrysler motors llc's warranties e. Parts covered the lifetime powertrain limited warranty covers these parts and components of your vehicle's powertrain supplied by chrysler motors llc: gasoline engine: cylinder block and all internal parts; cylinder head assemblies; timing ...
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12 what's covered under chrysler motors llc's warranties all wheel drive (awd): power transfer unit and all internal parts; viscous coupler; axle housing and all internal parts; constant velocity joints and boots; driveshaft and axle shaft assemblies; differential carrier assembly and all internal p...
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13 g. Inspections in order to maintain the lifetime powertrain limited warranty, the person or entity covered by this power- train limited warranty must have a powertrain inspec- tion performed by an authorized chrysler, dodge, or jeep dealer once every 5 years. This inspection will be performed at ...
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14 powertrain limited warranty inspection five year inspection interval powertrain inspected _________________ _____________ odometer reading date ____________ _____________ repair order # dealer code _____________________________________________ authorized dealership name __________________________...
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15 powertrain limited warranty inspection fifteen year inspection interval powertrain inspected _________________ _____________ odometer reading date ____________ _____________ repair order # dealer code _____________________________________________ authorized dealership name _______________________...
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16 powertrain limited warranty inspection twenty five year inspection interval powertrain inspected _________________ _____________ odometer reading date ____________ _____________ repair order # dealer code _____________________________________________ authorized dealership name ___________________...
Page 19: 3. What'S Not Covered
17 3. What's not covered 3.1 modifications not covered a. Some modifications don’t void the warranties but aren’t covered certain changes that you might make to your vehicle do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: • installing non-...
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18 • changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle; or • using any refrigerant that chrysler has not approved. B. Modifications that will void your warranties these actions will void your warranties: • disconnecting, tampe...
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19 what's not covered • lubrication; • engine tune-ups; • replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result from a covered repair); • cleaning and polishing; and • replacing worn wiper blades, worn brake pads and linings, or clutch linings. 3.3 maintenance costs not...
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20 what's not covered 3.4 racing not covered your warranties don’t cover the costs of repairing damage or conditions caused by racing, nor do they cover the repair of any defects that are found as the result of participating in a racing event. 3.5 certain kinds of corrosion not covered your warranti...
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21 what's not covered • use of used parts, even if they were originally supplied by chrysler (however, authorized chrysler / mopar remanufactured parts are covered); • windshield or rear window damage from external objects; • any changes made to your vehicle that don’t comply with chrysler; or • usi...
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22 3.8 restricted warranty your warranties can also be restricted by chrysler. Chrysler may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle. If th...
Page 25: 4. Other Terms of Your
23 4. Other terms of your warranties 4.1 exchanged parts may be used in warranty repairs in the interest of customer satisfaction, chrysler motors llc ("chrysler") may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available fo...
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24 4.2 pre-delivery service a defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. Such a defect or damage is usually detected and corrected at the factory. In a...
Page 27: By Law
25 5. Emission warranties required by law 5.1 federal emission warranty a. Parts covered for 2 years or 24,000 miles federal law requires chrysler motors llc ("chrysler") to warrant the following emissions parts for 2 years or 24,000 miles, whichever occurs first. Chrysler covers all of these parts ...
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26 • positive crankcase-ventilation (pcv) valve or orifice; • secondary ignition wires; • spark plugs; • throttle body; • transmission-control module; • vacuum hoses, clamps, and fittings, as well as tubing used for these components; • vacuum, temperature, altitude, speed, time- sensitive valves, se...
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27 5.2 emission performance warranty this warranty supplements the federal warranty under 5.1. It lasts for 2 years or 24,000 miles on the odom- eter, whichever occurs first. If your vehicle has one of the following parts, catalytic converter and powertrain control module, this federal emission warr...
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28 5.3 california emission warranty your warranty rights and obligations (applies only to vehicles certified for sale and regis- tered in the state of california) the california air resources board is pleased to explain the emission control system warranty on your 2009 model vehicle. In california, ...
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29 manufacturer's warranty coverage for 3 years or 50,000 miles, whichever first occurs: 1. If your vehicle fails a smog check inspection, all neces- sary repairs and adjustments will be made by chrysler to ensure that your vehicle passes the inspection. This is your emission control system performa...
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30 5.3 california emission warranty contd. Cannot deny warranty solely for the lack of receipts or for your failure to ensure the perfor- mance of all scheduled maintenance. -- you are responsible for presenting your vehicle to a chrysler, dodge or jeep dealer as soon as a problem exists. The warran...
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31 emission warranties required by law a. Parts and performance covered for 3 years or 50,000 miles, whichever occurs first california law requires chrysler to warrant that if any emission-related part on your vehicle is defective, chrysler will repair or replace the part. The repair or replacement ...
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32 b. Getting service under this warranty section 6.5 explains how to get service under this warranty. C. Parts covered for 8 years or 100,000 miles, whichever occurs first if your vehicle qualifies for this warranty, you will find this statement, "certified to optional useful life per 1961 (a) (8)....
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33 6. How to get warranty service 6.1 where to take your vehicle a. In the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): warranty service must be done by an authorized chrysler, dodge or jeep dealer. We strongly recommend that you tak...
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34 • if the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (this receipt will be similar to the one used by the d...
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35 * towing services provided through cross country motor club, inc., medford, ma 02155, except in ak, ca, hi, or, wi, and wy, where services are provided by cross country motor club of california, inc., medford,, ma 02155. 6.2 how to get tow service - u.S. Or canada only * a. What to do: if your ve...
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36 you for the reasonable amounts you actually paid, based on the usual and customary charges for that service in the area where they were provided. Chrysler motors llc's determination relating to reimbursement are final. Correspondence should be mailed to: chrysler towing assistance p.O. Box 9145 m...
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37 • if possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be required to show them. B. Further steps you can take, and how to get more information if you think your dealer has wrongly denied you emission-warranty...
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38 ("chrysler") will repair the vehicle so that it will pass a state smog check re-test. The owner should take the vehicle to any authorized chrysler, dodge or jeep dealer for warranty repairs and give a copy of the failed smog check test report to the dealer. If the owner is not notified within 30 ...
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39 how to get warranty service under this warranty, an emergency occurs if a part will not be available within 30 days or if a repair can't be completed within 30 days. D. How to get more information if you want more information about getting service under the california emission warranty, you can c...
Page 42: Problems
40 step 1: discuss your problem with the owner or general manager of the dealership. Step 2: if your dealership still can’t resolve the problem, contact the chrysler customer assistance center. You’ll find the address in section 7.2. B. What chrysler will do once you have followed the two steps desc...
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41 how to deal with warranty problems national center for dispute settlement chrysler motors llc customer arbitration process p.O. Box 560208 dallas, tx 75356-0208 the cap reviews only vehicle disputes involving chrysler motors llc ("chrysler") limited warranty or a chrysler / mopar part limited war...
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42 how to deal with warranty problems settlement. Your case will then be closed. There is no requirement for you to participate in this settlement process. • if you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usually, this will b...
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43 how to deal with warranty problems laws vary from state to state. If your state law allows, chrysler requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed re- pairs before you are eligible for remedies ...
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44 • in the united states: chrysler customer assistance center p.O. Box 21-8004 auburn hills, michigan 48321-8004 phone: (800) 992-1997 to contact chrysler by email, simply access the following websites: www.Jeep.Com (click on the "contact us" button) • in canada: chrysler canada, inc. Customer serv...
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45 8. Optional service contract chrysler motors llc's or chrysler service contract com- pany llc's optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They complement but don’t replace the warranty coverages outlined in this booklet. Several p...
Page 48: 9. Maintenance
46 9. Maintenance 9.1 general information it’s your responsibility to properly maintain and operate your new vehicle. Follow the instructions contained in the general and scheduled maintenance service guidelines in your owner’s manual. Regular, scheduled maintenance is essential to trouble-free oper...
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47 maintenance 9.2 where to go for maintenance chrysler recommends that you return to the dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning t...
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48 n o t e s n o t e s.
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Important this booklet contains chrysler motors llc limited warranties. It should be kept in your vehicle and presented to your dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original owner’s name street address city and state zip code vehicle identific...