NEC DS2000 IntraMail Product Description - Table of Contents

Manual is about: Multibutton Telephone

Summary of DS2000 IntraMail

  • Page 1

    Product description (03.**.**) basics components features specifications and parts list glossary.

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    This manual has been developed by nec america, inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remar...

  • Page 3: Table of Contents

    Table of contents ds1000/2000 product description table of contents ◆ i table of contents section 1: basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 introducing ds1000/2000 — the standard for communications 1 all new system architecture . . . . . . ....

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    Table of contents ii ◆ table of contents ds1000/2000 product description 8atru 8 port analog trunk pcb (p/n 80011b) . . . . . . . . . . . . . 12 4atru 4 port analog trunk pcb (p/n 80010b) . . . . . . . . . . . . . 12 t1 trunk pcb (p/n 80061) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 5: Table of Contents

    Table of contents ds1000/2000 product description table of contents ◆ iii call coverage keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 call fo...

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    Table of contents iv ◆ table of contents ds1000/2000 product description uniform call distribution (ucd) hunting . . . . . . . . . . . . . . . . . . . 62 extension locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 flash . . . . . . . . . . . . . . . ....

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    Table of contents ds1000/2000 product description table of contents ◆ v off-hook signaling for intercom calls . . . . . . . . . . . . . . . . . . . . . 82 off-premise extensions / on-premise slt extensions. . . . . . . . . . . . . . . . 82 ringing for incoming calls . . . . . . . . . . . . . . . . ....

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    Table of contents vi ◆ table of contents ds1000/2000 product description data base compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 ds1000 database transfer utility . . . . . . . . . . . . . . . . . . . . . . . . 102 system programming password protection . . . . . ....

  • Page 9: Table of Contents

    Table of contents ds1000/2000 product description table of contents ◆ vii external paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 bgm/moh music source input. . . . . . . . . . . . . . . . . . . . . . . . . . 128 mechanical specifications. . . . . . . . . . ....

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    Table of contents viii ◆ table of contents ds1000/2000 product description.

  • Page 11: Section 1: Basics

    Section 1: basics ds1000/2000 product description section 1: basics ◆ 1 1 section 1 basics section 1: basics introducing ds1000/2000 — the standard for communications all new system architecture . . . . . . Built for the 21 st century nec’s legendary reliability and quality standards are evident in ...

  • Page 12: Section 1: Basics

    Section 1: basics 2 ◆ section 1: basics ds1000/2000 product description integrated voice mail helps increase productivity and savings the ds family of products offers an integrated voice mail system called intramail in two different models: a 4 port/4 hour system; or an 8 port/8 hour system. Both sy...

  • Page 13: Section 1: Basics

    Section 1: basics ds1000/2000 product description section 1: basics ◆ 3 1 in a hurry? Leave your co-worker a message waiting, or use intramail to record a voice message for them. Enable conversation record to have your voice mailbox record your own conversations. When your call can’t go through don'...

  • Page 14: Section 1: Basics

    Section 1: basics 4 ◆ section 1: basics ds1000/2000 product description.

  • Page 15: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 5 2 section 2 components section 2: components the telephones 34-button super display telephone (p/n 80673) the 34-button super display telephone is the system’s premier tele- phone instrument. It features an 8-line, 20-ch...

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    Section 2: components 6 ◆ section 2: components ds1000/2000 product description 34-button display telephone (p/n 80663) the 34-button display telephone features a 2-line, 20 character dis- play with 4 interactive soft keys for intuitive feature access, 10 per- sonal speed dial bin keys, 24 user-prog...

  • Page 17: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 7 2 other station equipment 110-button (p/n 80555) and 24-button (p/n 80556) dss consoles the 110-button dss console gives a 34-button super display or 34-button display user a 110-button busy lamp field (blf) and one-butt...

  • Page 18: Section 2: Components

    Section 2: components 8 ◆ section 2: components ds1000/2000 product description analog door box (p/n 92245) the analog door box is a self-contained intercom unit typically used to monitor an entrance door. A visitor at the door can press the analog door box call button (like a door bell). The analog...

  • Page 19: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 9 2 ds2000 common equipment 4-slot cabinet (p/n 80000) the 4-slot cabinet houses the cpu, 4 universal pcb slots and the sys- tem’s power supply. It provides 64 ports and can connect up to 56 trunks, 32 digital extensions, ...

  • Page 20: Section 2: Components

    Section 2: components 10 ◆ section 2: components ds1000/2000 product description power supply (p/ns 80005b and 80005c) the power supply provides the various dc voltages required to power the sys- tem’s pcbs. The 4-slot cabinet requires a single power supply. The 8-slot cabi- net requires up to 3 pow...

  • Page 21: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 11 2 make a note of the following… ● when connecting a music source, an external paging system, or a device controlled by the cpu relay, make sure the connected device is compatible with the cpu input and output spec- ific...

  • Page 22: Section 2: Components

    Section 2: components 12 ◆ section 2: components ds1000/2000 product description 4astu 4 port analog station pcb (p/n 80040b) the 4astu pcb is identical to the 8astu pcb, except that it provides connection for only 4 ana- log extensions. The 4astu pcb has a mode switch (for taking the pcb out of ser...

  • Page 23: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 13 2 make a note of the following… ● the 4atru pcb provides built-in caller id. T1 trunk pcb (p/n 80061) the t1 trunk pcb provides advanced digital trunking and gives the ds2000 a maximum of 24 trunks in a single pcb slot....

  • Page 24: Section 2: Components

    Section 2: components 14 ◆ section 2: components ds1000/2000 product description ds1000 expansion board (p/n 80221) by removing the main equipment cabinet cover and snapping in the expan- sion board, the ds1000 can accommodate an additional: ● 3 trunks ● 8 digital extensions ● 4 analog extensions ● ...

  • Page 25: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 15 2 intramail intramail voice mail with automated attendant (p/ns 80044 and 80088) intramail is a plug-in “in-skin” full-featured, dsp-based integrated voice mail with automated attendant for ds1000 and ds2000. It is avai...

  • Page 26: Section 2: Components

    Section 2: components 16 ◆ section 2: components ds1000/2000 product description ultramail ultramail and ultramail 2000 ultramail and ultramail 2000 are pcb-based, digitally-linked, “in-skin” voice mail with automated attendant systems for ds2000. Ultramail uses flash memory storage and provides up ...

  • Page 27: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 17 2 miscellaneous and optional equipment ds1000/2000 update utility (p/n 80250a-v**.**.**) use the update utility installed on a pc or laptop connected to your system to upgrade your sys- tem’s software. The update utilit...

  • Page 28: Section 2: Components

    Section 2: components 18 ◆ section 2: components ds1000/2000 product description ● on-line programming (direct connection) with the pc connected to the telephone system’s serial port, you can make immediate changes to the telephone system programming. While connected, the pc program also allows you ...

  • Page 29: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 19 2 ● a pc or laptop to the system’s rs-232-c serial port. Use the pc or laptop to collect call history, view station message detail recording (smdr) data, use the update utility to upgrade system software, or use the pc ...

  • Page 30: Section 2: Components

    Section 2: components 20 ◆ section 2: components ds1000/2000 product description db9 female to mod-8 adaptor (p/n 85980) in ds2000, use db9 female to mod-8 adaptor p/n 85980 along with 8- pin din to mod-8 cable p/n 80893 to connect a pc or laptop to the ds2000 rs-232-c serial port. In ds1000, use db...

  • Page 31: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 21 2 db25 male to mod-8 adaptor (p/n 85981) in ds2000, use db25 male to mod-8 adaptor p/n 85981 along with 8- pin din to mod-8 cable p/n 80893 to connect a modem to the ds2000 cpu rs-232-c serial port. In ds1000, use db25 ...

  • Page 32: Section 2: Components

    Section 2: components 22 ◆ section 2: components ds1000/2000 product description ds2000 system configuration ds2000 default configuration automatic slot configuration automatically sets up your system’s pcbs when you initially power up the system. There is no longer a factory-installed default confi...

  • Page 33: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 23 2 ds2000 system load factor calculations description qty load type 5 vdc 40 vdc load total load total cpu pcb 1 6 6 0 0 16dstu pcb 3 20 4astu pcb 3 5 8astu pcb 5 8 4atru pcb 4 0 8atru pcb 8 0 t1 pcb 8 0 ultramail pcb (f...

  • Page 34: Section 2: Components

    Section 2: components 24 ◆ section 2: components ds1000/2000 product description ds1000 system configuration ds1000 default hardware configuration using the factory installed default configuration, your ds1000 system provides: ds1000 load factor calculations the combination of extensions, 2-opx modu...

  • Page 35: Section 2: Components

    Section 2: components ds1000/2000 product description section 2: components ◆ 25 2 default feature configuration this is how your system operates on initial power-up: trunks in ds1000, trunks 1-6 (if installed) ring line keys 1-6 and single line telephones. ● trunks 4-6 will only work if you have an...

  • Page 36: Section 2: Components

    Section 2: components 26 ◆ section 2: components ds1000/2000 product description.

  • Page 37: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 27 3 section 3 features section 3: features account codes availability: all versions. Account codes are user-dialed codes that help categorize and/or restrict trunk calls. Account codes are from 2-10 digits long, using any com...

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    Section 3: features 28 ◆ section 3: features ds1000/2000 product description verified account codes with verified account codes, the system compares the account code the user dials with a list of codes programmed into the verified account code table. If the account code is in the table, the call goe...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 29 3 alphanumeric display availability: all versions. The 22- and 34-button display telephones have a two-line, 20- character per line alphanumeric display. The first line displays the date and time (while idle) and feature st...

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    Section 3: features 30 ◆ section 3: features ds1000/2000 product description attendant position availability: all versions. The attendant is the focal point for call processing within the sys- tem. The system can have up to four attendants. In addition to the features of a standard keyset, the atten...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 31 3 auto redial will periodically retry the number up to 15 times. Auto redial cancels when the called party rings or answers, or when the extension: ● places or answers another outside call. ● receives an intercom voice anno...

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    Section 3: features 32 ◆ section 3: features ds1000/2000 product description automatic slot configuration availability: ds2000 only. Automatic slot configuration automatically sets up station and trunk pcbs when you initially power up the system. This simpli- fies ds2000 installation because you no ...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 33 3 note: in accordance with u.S. Copyright law, a license may be required from the american society of composers, authors and publishers (ascap) or other similar organizations, if radio, television broadcasts or music other ...

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    Section 3: features 34 ◆ section 3: features ds1000/2000 product description call coverage keys availability: all versions. A keyset can have call coverage keys for a co-worker’s exten- sions, ring group master numbers and ucd group master num- bers. The call coverage key lights when the co-worker’s...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 35 3 call forwarding availability: all versions. Call forwarding permits an extension user to redirect their call to another extension. The types of call forwarding are: ● call forwarding when not answered calls ringing the ex...

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    Section 3: features 36 ◆ section 3: features ds1000/2000 product description feature quick steps to activate or cancel call forwarding: 1. Press icm + dial *3 . 2. Dial call forwarding type: 0 = cancel your extension’s call forwarding 2 = call forwarding busy/no answer 4 = call forwarding immediate ...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 37 3 feature quick steps to activate off premise call forwarding: 1. Press icm + dial *3 3 . 2. To select a personal speed dial bin: press speed dial bin ( bin ) + dial bin number (701-720) + hold . To enter a number (which wi...

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    Section 3: features 38 ◆ section 3: features ds1000/2000 product description to time your call if you have a manual call timer key: 1. Place or answer intercom or trunk call + press manual call timer key. Call waiting / camp-on availability: all versions. With call waiting, an extension user may cal...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 39 3 feature quick steps to place a callback: 1. Call busy extension + dial 2 and hang up. Stay on the line without hanging up if you want to camp-on instead. 2. Lift handset to answer when callback calls you back. 3. Speak to...

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    Section 3: features 40 ◆ section 3: features ds1000/2000 product description following is a sample smdr report showing caller id data. The first two lines of the report show a complete mdmf record with both the caller’s number and name. The last two lines of the report show two caller id error messa...

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    Section 3: features ds1000/2000 product description section 3: features ◆ 41 3 feature quick steps to cancel the caller id display and return your phone to its normal display: 1. Press clear . To turn the caller id display back on (after you press clear to cancel it): 1. Press check . To display the...

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    Section 3: features 42 ◆ section 3: features ds1000/2000 product description user programmable feature: # r a l assigns line key ringing mode. Central office calls, placing availability: all versions. The system provides flexibility in the way each extension user can place outgoing trunk calls. A us...

  • Page 53: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 43 3 check key availability: all versions. A display telephone user can use the check key to check key- set and dss console programmable function key assignments and personal speed dial bin names. Feature quick steps to check ...

  • Page 54: Section 3: Features

    Section 3: features 44 ◆ section 3: features ds1000/2000 product description camp-on to busy extension use this option to enable or disable an extension’s ability to camp-on to a busy extension. • see call waiting / camp-on on page 38 for more. Internal call forwarding use this option to enable or d...

  • Page 55: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 45 3 access page zone 5 use this option to enable or disable an extension’s ability to make a paging announcement into zone 5. • see paging on page 83 for more. Access page zone 6 use this option to enable or disable an extens...

  • Page 56: Section 3: Features

    Section 3: features 46 ◆ section 3: features ds1000/2000 product description 3rd party caller id use this option to enable or disable an extension’s ability to show 3rd party caller id. • see caller id on page 39 for more. Caller id display separator use this option to enable or disable the caller i...

  • Page 57: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 47 3 slt loop disconnect use this option to enable or disable the ability of the system to send a loop supervision disconnect signal (i.E., drop pulse) to single line ports. • see off-premise extensions / on-premise slt extens...

  • Page 58: Section 3: Features

    Section 3: features 48 ◆ section 3: features ds1000/2000 product description conference availability: all versions. Conference lets an extension user add additional inside and out- side callers to their conversation. The following table shows the system’s conference capacities: the system’s 32 confe...

  • Page 59: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 49 3 dial number preview availability: all versions. Dialing number preview lets a display keyset user dial and review a number before the system dials it out. Feature quick steps to dial using dial number preview: 1. Do not l...

  • Page 60: Section 3: Features

    Section 3: features 50 ◆ section 3: features ds1000/2000 product description direct inward dialing availability: ds2000 only. Direct inward dialing (did) lets outside callers directly dial sys- tem extensions. Did saves time for callers who know the exten- sion number they wish to reach. To place a ...

  • Page 61: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 51 3 direct inward line availability: all versions. A direct inward line (dil) is a trunk that directly rings an extension, ring group master number, or ucd group master number (including voice mail). Since dils only ring one ...

  • Page 62: Section 3: Features

    Section 3: features 52 ◆ section 3: features ds1000/2000 product description direct station selection (dss) availability: all versions. Programmable function keys automatically become direct sta- tion selection (dss) keys when the user presses icm . Direct sta- tion selection provides an extension u...

  • Page 63: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 53 3 figure 1: 24-button and 110-button dss consoles the system allows you to install 4 dss consoles maximum. In addition, system load factor may further reduce the number that you can install. You cannot connect multiple dss ...

  • Page 64: Section 3: Features

    Section 3: features 54 ◆ section 3: features ds1000/2000 product description to use your dss console hotline key: 1. Press key to call hotline partner. To use your dss console icm directory key: 1. Press key to access intercom directory dialing. To use your dss console message center key: 1. Press k...

  • Page 65: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 55 3 direct trunk access availability: all versions. Direct trunk access lets an extension user access (seize) an indi- vidual trunk. After seizing the trunk, the user can dial any outside telephone number without restriction....

  • Page 66: Section 3: Features

    Section 3: features 56 ◆ section 3: features ds1000/2000 product description directory dialing availability: all versions. Directory dialing allows a display keyset user to select a co-worker, ucd hunting group master number, ring group master number, or speed dial number from a list of names, rathe...

  • Page 67: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 57 3 ● distinctive ring configuration at each keyset a keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone. Their phone will even play back the new ring tones as the distinctive rings ...

  • Page 68: Section 3: Features

    Section 3: features 58 ◆ section 3: features ds1000/2000 product description (1) incoming trunk calls blocked (2) incoming intercom calls blocked (3) all incoming calls blocked (0) cancel do not disturb do not disturb blf for hotline and call coverage keys the following chart shows the do not distur...

  • Page 69: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 59 3 feature quick steps to activate or cancel dnd at your extension: 1. Press dnd + dnd type (1 = external, 2 = intercom, 3 = all, 4 = off or cancel). Do not disturb override availability: all versions. Do not disturb overrid...

  • Page 70: Section 3: Features

    Section 3: features 60 ◆ section 3: features ds1000/2000 product description the system uses ring groups to control door box chimes. When a visitor at the door presses the door box call button, the door box will alert (chime) all the extensions in the ring group to which the door box belongs. For ex...

  • Page 71: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 61 3 ● direct inward line dils ring for an extended period before routing to the overflow destination. ● transfer transferred trunks ring for an extended period before recalling the transferring extension. Extension hunting av...

  • Page 72: Section 3: Features

    Section 3: features 62 ◆ section 3: features ds1000/2000 product description just like circular hunting, there are four types of terminal hunting: ● ring no answer trunk (option 1) hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing intercom calls or while th...

  • Page 73: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 63 3 extension locking availability: all versions. Extension locking allows an extension user to secure their phone when they leave the office. The user may want to do this if their phone has toll restriction and class of serv...

  • Page 74: Section 3: Features

    Section 3: features 64 ◆ section 3: features ds1000/2000 product description flexible numbering plan availability: all versions the system’s flexible numbering plan allows you to change the digits users dial to reach the attendant, other co-workers and trunks. The following chart shows the areas of ...

  • Page 75: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 65 3 group call pickup availability: all versions. Group call pickup allows an extension user to answer a call ring- ing an extension in their assigned pickup group.This permits co- workers in the same pickup group to easily a...

  • Page 76: Section 3: Features

    Section 3: features 66 ◆ section 3: features ds1000/2000 product description to cancel group listen and return to your handset: 1. Do not hang up + press flashing spk . Group ring availability: all versions. Group ring allows you to arrange extensions into ring groups for answering calls. When a cal...

  • Page 77: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 67 3 handsfree and handsfree answerback handsfree availability: all versions. Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Hands- free is a conveni...

  • Page 78: Section 3: Features

    Section 3: features 68 ◆ section 3: features ds1000/2000 product description headset compatibility availability: all versions. A keyset user can utilize a customer-provided headset in place of the handset. Like using handsfree, using the headset frees up the user’s hands for other work. However, the...

  • Page 79: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 69 3 headset key a keyset user can have a key on their telephone or dss console assigned as a headset key. The user presses the key to enable or disable the headset mode, as an alternative to using the #hl user programmable fe...

  • Page 80: Section 3: Features

    Section 3: features 70 ◆ section 3: features ds1000/2000 product description system (regular) hold with system hold, an outside call a user places on hold flashes the line key (if programmed) at all other keysets. Any keyset user with the flashing line key can pick up the call. An extension user can...

  • Page 81: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 71 3 hotline availability: all versions. Hotline gives a keyset user with a programmed hotline key one- button calling and transfer to another extension (the hotline part- ner). Hotline helps co-workers that work closely toget...

  • Page 82: Section 3: Features

    Section 3: features 72 ◆ section 3: features ds1000/2000 product description intercom availability: all versions. Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree answerback and forced intercom ringing handsfree ...

  • Page 83: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 73 3 ● direct inward line an unanswered dil diverts to key ring if unanswered at the extension to which it is termi- nated (see direct inward line on page 51 for more). ● hold calls left on hold too long recall the extensions ...

  • Page 84: Section 3: Features

    Section 3: features 74 ◆ section 3: features ds1000/2000 product description automatic hyphenation in the enhanced last number redial display the system will automatically insert hyphens in the enhanced last number redial display for the types of calls listed below. All other calls are displayed wit...

  • Page 85: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 75 3 answering priority when multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. Icm key 2. Line key (from lowest to highest) 3. Loop key (from lowest to highest) f...

  • Page 86: Section 3: Features

    Section 3: features 76 ◆ section 3: features ds1000/2000 product description answering priority when multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. Icm key 2. Line key (from lowest to highest) 3. Loop key (from lowest to highest) fea...

  • Page 87: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 77 3 feature quick steps to set up a meet-me conference: 1. Page parties and announce the meet-me conference code (#11 or #12) + do not hang up. 2. Press icm + dial announced meet-me conference code (#11 or #12). To join a mee...

  • Page 88: Section 3: Features

    Section 3: features 78 ◆ section 3: features ds1000/2000 product description microphone mute availability: all versions. Microphone mute lets a keyset user turn off their phone’s handset or handsfree microphone at any time. While the extension is on- hook, microphone mute mutes the handsfree microph...

  • Page 89: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 79 3 monitor / silent monitor availability: all versions. Monitor lets an extension user listen to the conversation at a busy extension. To implement monitor, an extension user just calls a busy extension and dials the monitor...

  • Page 90: Section 3: Features

    Section 3: features 80 ◆ section 3: features ds1000/2000 product description note: in accordance with u.S. Copyright law, a license may be required from the american society of composers, authors and publishers (ascap) or other similar organizations, if radio, television broadcasts or music other th...

  • Page 91: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 81 3 universal night answer (una) allows a user to dial a code to pick up a call ringing the system at night. With una, an employee can go to any telephone and dial a una code to answer the call. The extension does not need to...

  • Page 92: Section 3: Features

    Section 3: features 82 ◆ section 3: features ds1000/2000 product description ● while on a handset call, a flashing green ring/message lamp, line/loop key, and muted off-hook ringing. (while off-hook ringing is occurring, use vol ▲ and vol ▼ to adjust the volume of ringing.) this is the default setti...

  • Page 93: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 83 3 feature quick steps refer to the single line telephone quick reference guide (p/n 80000slt**). One-touch keys available for personal speed dial. Refer to speed dial on page 99. Paging availability: all versions. Paging le...

  • Page 94: Section 3: Features

    Section 3: features 84 ◆ section 3: features ds1000/2000 product description page relay support paging can activate system relays. In ds1000, paging can activate the relay contacts in the door1 and door2 jacks. In ds2000, paging can activate a single relay located on the cpru. Trunk ringing over ext...

  • Page 95: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 85 3 park availability: all versions. Park places a trunk call in a waiting state (called a park orbit) so that an extension user may pick it up. There are two types of park: system and personal. Use system park when you want ...

  • Page 96: Section 3: Features

    Section 3: features 86 ◆ section 3: features ds1000/2000 product description enhanced system park orbit recall display the system park orbit recall display shows: ● the orbit from which the call is recalling (e.G., 60). ● the extension that initially parked the call (e.G., 301). Feature quick steps ...

  • Page 97: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 87 3 prime line preference availability: all versions. Prime line preference allows a keyset user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the icm key firs...

  • Page 98: Section 3: Features

    Section 3: features 88 ◆ section 3: features ds1000/2000 product description privacy availability: all versions. An extension with privacy blocks incoming barge in attempts and call waiting (camp-on) signals. Privacy helps extension users that don’t want their conversations interrupted. Note that if...

  • Page 99: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 89 3 to prevent a member of your privacy release group from joining your call: 1. Place or answer trunk call on line key + press line key press line key again to allow users to join your call. Private line availability: all ve...

  • Page 100: Section 3: Features

    Section 3: features 90 ◆ section 3: features ds1000/2000 product description the 22-button standard and display tele- phones feature 12 programmable function keys. The 34-button display telephone features 24 programmable function keys. The 34-button super display telephone also features 24 programma...

  • Page 101: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 91 3 feature quick steps to use your account code key: 1. Place or answer trunk call + press account code key + enter account code + press account code key to return to call. To use your call coverage key: 1. Press key to call...

  • Page 102: Section 3: Features

    Section 3: features 92 ◆ section 3: features ds1000/2000 product description to use your personal speed dial key: 1. Press key to dial stored number. Personal speed dial keys provide no blf. To use your system speed dial key: 1. Press key to dial stored number. System speed dial keys provide no blf....

  • Page 103: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 93 3 removing trunks and extensions from service availability: all versions. Supervisors and attendants can remove problem trunks and exten- sions from service. This helps ensure maximum system perfor- mance. For example, the ...

  • Page 104: Section 3: Features

    Section 3: features 94 ◆ section 3: features ds1000/2000 product description reverse voice over uses a system conference circuit while it is active. The following table shows the system’s conference capacities: the system’s 32 conference circuits are dynamically allocated as users request them. Feat...

  • Page 105: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 95 3 ringing line preference availability: all versions. Ringing line preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, ringing line preference ensures th...

  • Page 106: Section 3: Features

    Section 3: features 96 ◆ section 3: features ds1000/2000 product description when multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. Icm key 2. Line key (from lowest to highest) 3. Loop key (from lowest to highest) prime line vs. Ringing...

  • Page 107: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 97 3 save number dialed saves in system memory a dialed number up to 32 digits. The system remem- bers the digits regardless of whether the call was answered, unanswered or busy. The system nor- mally uses the same trunk as fo...

  • Page 108: Section 3: Features

    Section 3: features 98 ◆ section 3: features ds1000/2000 product description feature quick steps to select a selectable display message: 1. Press icm + dial *38 + message number (01-16). You can press vol ▲ or vol ▼ to scroll through the messages instead of dialing the message number. You can also p...

  • Page 109: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 99 3 speed dial availability: all versions. Speed dial gives an extension user quick access to frequently called numbers. There are two types of speed dial: system and personal. Speed dial numbers can be up to 30 digits long, ...

  • Page 110: Section 3: Features

    Section 3: features 100 ◆ section 3: features ds1000/2000 product description or enter the trunk group number you want the system to use when dialing your stored number (e.G., 90 for trunk group 0) or skip this step if you want to enter intercom codes. 5. Press hold + enter the number you want to st...

  • Page 111: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 101 3 split (alternate) availability: all versions. With split, an extension user can split (alternate) between a cur- rent call and a new call. Split lets the extension user easily alter- nate between the calls without joinin...

  • Page 113: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 103 3 system programming password protection availability: all versions. The system controls access to the programmable options accord- ing to the programming password the administrator enters. There are three password levels:...

  • Page 114: Section 3: Features

    Section 3: features 104 ◆ section 3: features ds1000/2000 product description transfer recall use this timer to set how long a transferred call rings an idle des- tination extension or ring group before recalling the extension from which it was initially transferred. In addition, use this timer to s...

  • Page 115: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 105 3 system timers, stations availability: all versions. The system provides many station timers that the administrator can customize. Review the tables below for a description of each station timer. Force program exit if a t...

  • Page 116: Section 3: Features

    Section 3: features 106 ◆ section 3: features ds1000/2000 product description following is a summary of analog station timers. Drop pulse send use this timer to set the duration of the astu pcb drop pulse, which is sent to the connected analog device to initiate a disconnect. Dtmf detect use this ti...

  • Page 117: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 107 3 minimum hookflash time for astu pcbs, this timer defines the minimum amount of time the loop must be opened before the system starts to detect a transfer or hang up sequence. Open loop intervals shorter than the setting ...

  • Page 118: Section 3: Features

    Section 3: features 108 ◆ section 3: features ds1000/2000 product description system timers, trunks availability: all versions. The system provides many trunk timers that the administrator can customize. Review the table below for a description of each timer. Table 7: trunk timers option description...

  • Page 119: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 109 3 minimum ring detection timer use this timer to set the threshold for ring detection. If the ring signal is longer than this interval, the system interprets the signal as valid ringing. If the signal is equal to or shorte...

  • Page 120: Section 3: Features

    Section 3: features 110 ◆ section 3: features ds1000/2000 product description speed dial dtmf tone on this timer sets the duration of dtmf digits for speed dial trunk calls automatically dialed by the system. Set this timer for compatibility with the connected telco or pbx/ centrex. If you set this ...

  • Page 121: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 111 3 t1 trunking availability: ds2000 only. T1 trunking requires a unique t1 pcb (p/n 80061) and gives the system a maximum of 24 trunks in a single pcb slot. The avail- able t1 trunk types include: ● loop start (dtmf and dia...

  • Page 122: Section 3: Features

    Section 3: features 112 ◆ section 3: features ds1000/2000 product description ● selectable receive format you can set up the system for compatibility with any combination of ani, dnis and dialed number (address) data provided by the telco. ● flexible routing the system can route the incoming call ba...

  • Page 123: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 113 3 tie lines availability: ds2000 only. Tie lines directly link a local ds2000 telephone system with one or more remote ds2000 systems. The link is independent of the telco's switched network. When a local system user seize...

  • Page 124: Section 3: Features

    Section 3: features 114 ◆ section 3: features ds1000/2000 product description ● active dial pad (continuous dialing) active dial pad continuously enables the telephone dial pad. This is important if co-workers typically use dial-up services (such as automated banking) or frequently dial into voice m...

  • Page 125: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 115 3 the system allows the following types of transfers: ● screened transfer the transferring user announces the call to the destination before hanging up. ● unscreened transfer the transferring party extends the call without...

  • Page 126: Section 3: Features

    Section 3: features 116 ◆ section 3: features ds1000/2000 product description feature quick steps to place a call over a trunk group: 1. Lift handset + press icm + dial 9 + dial outside number. Trunk (line) queuing / trunk callback trunk queuing availability: all versions. Trunk queueing permits an ...

  • Page 127: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 117 3 trunk groups availability: all versions. Extension users can optionally dial trunk group access codes 90- 98 to select trunk groups 90-98 for outgoing calls. This is helpful in applications that have different services a...

  • Page 128: Section 3: Features

    Section 3: features 118 ◆ section 3: features ds1000/2000 product description see hotline on page 71 for more. ● off-hook signaling setup: # o h s see off-hook signaling on page 81 for more. ● paging (incoming): # v p see paging on page 83 for more. ● prime line assignment: # p l a see prime line pr...

  • Page 129: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 119 3 transferring to voice mail by using transfer to voice mail, an extension user can transfer a call to the user’s own or a co-worker’s mailbox. After the transfer goes through, the caller can leave a message in the mail- b...

  • Page 130: Section 3: Features

    Section 3: features 120 ◆ section 3: features ds1000/2000 product description interactive soft key shows new messages the display and super display telephone interactive soft keys show the number of new messages in the user’s mailbox. For example, if a display telephone user has 2 new messages in th...

  • Page 131: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 121 3 voice over availability: all versions. Voice over lets a user get through to a keyset extension user busy on a handset call. With voice over, the busy keyset extension user hears an alert tone followed by the voice of th...

  • Page 132: Section 3: Features

    Section 3: features 122 ◆ section 3: features ds1000/2000 product description volume controls availability: all versions a keyset user can press vol ▲ and vol ▼ to adjust the volume of the following features while they are active. Note that the cate- gories grouped together are the same control. For...

  • Page 133: Section 3: Features

    Section 3: features ds1000/2000 product description section 3: features ◆ 123 3 feature quick steps to adjust the volume of a feature while it is active: while your keyset is idle, pressing vol ▲ and vol ▼ adjusts the keyset display con- trast. Turn to alphanumeric display on page 29 for more. 1. Pr...

  • Page 134: Section 3: Features

    Section 3: features 124 ◆ section 3: features ds1000/2000 product description.

  • Page 135: Section 4

    Section 4: specifications and parts list ds1000/2000 product description section 4: specifications and parts list ◆ 125 4 section 4 specifications and parts list section 4: specifications and parts list specifications system capacities • cabinets: 1 • talk timeslots (intercom/line): non-blocking • p...

  • Page 136

    Section 4: specifications and parts list 126 ◆ section 4: specifications and parts list ds1000/2000 product description • door boxes (analog): n/a ds1000 base: 1 expansion: 1 total: 2 • external paging zones: 1 • page audio output: 1 • internal paging zones: 8 (7 and all call) • music input: 1 • con...

  • Page 137

    Section 4: specifications and parts list ds1000/2000 product description section 4: specifications and parts list ◆ 127 4 electrical specifications the following specifications apply to each power supply installed. • power supply: 120 vac+ -10% @ 50-60 hz • output power: ds2000: 91 watts @ 100% full...

  • Page 138

    Section 4: specifications and parts list 128 ◆ section 4: specifications and parts list ds1000/2000 product description mechanical specifications equipment width depth height weight • 4-slot ds2000 ksu: 10 3/4” 5 7/8” 13 11/16” 4 lbs. 5 oz. • 8-slot ds2000 ksu: 19 1/2” 5 7/8” 13 11/16” 6 lbs 12 oz. ...

  • Page 139

    Section 4: specifications and parts list ds1000/2000 product description section 4: specifications and parts list ◆ 129 4 ds2000 fcc registration information • model: dx7na-112/48 (ds2000) • manufacturer: nec infrontia • fcc part 15 registration: class a • fcc registration number: nifmul-43093-kf-e ...

  • Page 140

    Section 4: specifications and parts list 130 ◆ section 4: specifications and parts list ds1000/2000 product description cabling requirements • do not run station cable parallel with the ac source, telex or computer, etc. If the cables are near cable runs to those devices, use shielded cable with gro...

  • Page 141

    Section 4: specifications and parts list ds1000/2000 product description section 4: specifications and parts list ◆ 131 4 parts list the telephones description: part number quantity • 34-button super display telephone 80673 _____ • 34-button display telephone 80663 _____ • 22-button display telephon...

  • Page 142

    Section 4: specifications and parts list 132 ◆ section 4: specifications and parts list ds1000/2000 product description ds2000 common equipment description: part number quantity • 4-slot cabinet 80000 _____ • 8-slot cabinet 80001 _____ • power supply 80005b 80005c 1 _____ • pc card with system softw...

  • Page 143

    Section 4: specifications and parts list ds1000/2000 product description section 4: specifications and parts list ◆ 133 4 ultramail description part number quantity • ultramail, 2 port, 3 hour, 200 mailboxes (flash memory based) 17712 _____ • ultramail, 4 port, 3 hour, 200 mailboxes (flash memory ba...

  • Page 144

    Section 4: specifications and parts list 134 ◆ section 4: specifications and parts list ds1000/2000 product description replacement parts description part number quantity • noise cancelling handset 80150nc _____ • handset and cord assembly 80150 _____ • handset coil cord - black 9’ 92297-9 _____ • h...

  • Page 145: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 135 5 glossary glossary 2-opx module a true opx station device that connects to a single digital station port and provides 2 analog circuits for connecting single line sets, modems, fax machines, and voice mail ports. Reference: 2-opx mo...

  • Page 146: Glossary

    Glossary 136 ◆ section 5: glossary ds1000/2000 product description atru analog trunk port. Reference: 8atru 8 port analog trunk pcb (p/n 80011b) on page 12 and ds1000 cabinet (p/n 80200a) on page 13. Astu analog station port. Reference: 8astu 8 port analog station pcb (p/n 80041b) on page 11 and ds1...

  • Page 147: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 137 5 background music the music that plays over the telephone speakers while the phone is idle. Background music requires a customer-provided music source that is connected to the telephone system. Reference: background music on page 32...

  • Page 148: Glossary

    Glossary 138 ◆ section 5: glossary ds1000/2000 product description call waiting provides a busy extension user with an audible indication (i.E., camp-on tones in the telephone handset) that an additional call is waiting to be answered. Reference: call waiting / camp-on on page 38. Callback with call...

  • Page 149: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 139 5 centrex compatibility the system is compatible with pbx and centrex services that require the user to dial an access code before the digits for their outside call. Reference: pbx/centrex compatibility on page 86. Check key a unique...

  • Page 150: Glossary

    Glossary 140 ◆ section 5: glossary ds1000/2000 product description direct inward dialing outside callers can directly dial system extensions. Reference: direct inward dialing on page 50. Direct inward line an outside line (trunk) that directly rings an extension, ring group mas- ter number, or ucd g...

  • Page 151: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 141 5 distinctive ringing keyset users can customize their telephone’s ringing. Reference: distinctive ringing on page 56. Do not disturb blocks incoming calls, off-hook signaling, and paging announcements at an extension. Reference: do ...

  • Page 152: Glossary

    Glossary 142 ◆ section 5: glossary ds1000/2000 product description extension hunting an internal system call routing facility that allows calls to route to a pre- defined group of hunt group member extensions. There are three types of extension hunting: circular hunting, terminal hunting, and unifor...

  • Page 153: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 143 5 forced intercom ringing causes all incoming intercom calls to ring an extension. Reference: handsfree answerback and forced intercom ringing on page 72. Forced trunk disconnect lets an extension user dial specific codes to immediat...

  • Page 154: Glossary

    Glossary 144 ◆ section 5: glossary ds1000/2000 product description headset compatibility enables a keyset user to plug in a customer-provided headset in lieu of the handset. Once the headset is enabled in programming, the keyset operation is uniquely modified to accommodate the headset. Reference: h...

  • Page 155: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 145 5 internal paging see paging on page 148 in this glossary. Intramail a plug-in “in-skin” full-featured, dsp-based integrated voice mail with automated attendant for ds1000 and ds2000. Reference: see intramail voice mail with automate...

  • Page 156: Glossary

    Glossary 146 ◆ section 5: glossary ds1000/2000 product description loop keys uniquely programmed programmable function keys that provide an appearance for outside lines (trunks) not assigned to a line key. There are two types of loop keys: switched loop and fixed loop. For incoming calls, both switc...

  • Page 157: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 147 5 names for extensions and trunks system extensions and trunks can have names programmed into system memory to help identify them. These names are visible to display keyset users during call processing. Reference: names for extension...

  • Page 158: Glossary

    Glossary 148 ◆ section 5: glossary ds1000/2000 product description paging enables extension users to broadcast announcements to speakers in key- sets and/or to a customer-provided paging system. There are two types of paging: internal paging and external paging. With internal paging, an extension us...

  • Page 159: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 149 5 private line an outside line (trunk) reserved for a specific keyset for placing and answering calls. Reference: private line on page 89. Programmable function keys keys on a keyset telephone that can be assigned to a variety of fun...

  • Page 160: Glossary

    Glossary 150 ◆ section 5: glossary ds1000/2000 product description ringdown extension automatically places a call to an extension, voice mail, ring group or ucd hunting group when the extension user lifts the handset. Ring- down extensions are typically single line sets used in hotel lobbies and air...

  • Page 161: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 151 5 split (alternate) lets an extension user easily switch between their current call and a waiting call, without joining the callers in conference. Reference: split (alternate) on page 101. Station message detail recording a system re...

  • Page 162: Glossary

    Glossary 152 ◆ section 5: glossary ds1000/2000 product description t1 trunking provides the ds2000 with advanced digital trunking and simplifies installation. T1 trunks can be loop start, ground start, did, or tie lines. Also provides ani/dnis support. Reference: t1 trunking on page 111. Tandem trun...

  • Page 163: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 153 5 transfer extends an active call from one extension to another extension, ring group, ucd hunting group, or to the voice mail system. There are two types of transfer: screened and unscreened. With screened trans- fer, the transferri...

  • Page 164: Glossary

    Glossary 154 ◆ section 5: glossary ds1000/2000 product description uniform call distribution (ucd) hunting a type of extension hunting in which calls route to hunt group members according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the ...

  • Page 165: Glossary

    Glossary ds1000/2000 product description section 5: glossary ◆ 155 5 walking class of service an extension user can temporarily use their toll restriction and class of service options at a co-worker’s phone. Reference: walking class of service on page 123..

  • Page 166: Glossary

    Glossary 156 ◆ section 5: glossary ds1000/2000 product description.

  • Page 167: Index

    Index ds1000/2000 product description index ◆ 1 index symbols “in-skin” voice mail . . . 15 numerics 110-button (p/n 80555) and 24-button (p/n 80556) dss consoles . . . 7 16dstu digital station pcb (p/ns 80021 and 80021a) . . . 11 22-button display telephone (p/n 80573) . . . 6 22-button telephone (...

  • Page 168: Index

    Index 2 ◆ index ds1000/2000 product description ds2000 . . . 9 conference . . . 48 conference, meet-me . . . 76 contrast control . . . 29 conversation record . . . 119 conversation record with voice mail . . . 119 cpru relay contacts . . . 128 cpu central processing unit (p/ns 80025 and 80025a) . . ...

  • Page 169: Index

    Index ds1000/2000 product description index ◆ 3 h handfree transfer . . . 115 handsfree . . . 115 handsfree and handsfree answerback . . . 67 handsfree, automatic . . . 31 hardware configuration ds1000 . . . 24 headset compatibility . . . 68 hold . . . 69 automatic hold . . . 70 distinctive flash ra...

  • Page 170: Index

    Index 4 ◆ index ds1000/2000 product description mail . . . 119 personal speed dial . . . 99 placing central office calls . . . 42 power requirements . . . 126 power supply (p/ns 80005 and 80005a) . . . 10 prime line preference . . . 87 priority vs. Ringing line preference . . . 87 priority prime lin...

  • Page 171: Index

    Index ds1000/2000 product description index ◆ 5 update utility . . . 17 user programmable features . . . 117 user-programmable features . . . 125 v verified account codes . . . 28 voice mail . . . 118 conversation record . . . 119 improved handling of extensions in do not disturb . . . 120 in-skin ....

  • Page 172: Index

    Index 6 ◆ index ds1000/2000 product description.

  • Page 173

    Nec america, inc., corporate networks group 4 forest parkway, shelton, ct 06484 tel: 800-365-1928 fax: 203-926-5458 cng.Nec.Com other important telephone numbers sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450 customer service: . . . . . . . . . . . . . . ....

  • Page 174

    *80000pdg04* 80000pdg04 august 12, 2003 printed in u.S.A. Nec america, inc., corporate networks group 4 forest parkway, shelton, ct 06484 tel: 203-926-5400 fax: 203-929-0535 cng.Nec.Com.