Oce WP36/50 Operation Manual - Chapter 4

4-1

Chapter 4

Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita

dealer.

This chapter explains the following topics:

• General Guide

• Print Quality Problems

• Indicators and Messages

• Correcting a Paper Jam

If some kind of problem should occur, check the following before concluding the printer is broken;

If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer.

1. General Guide

Symptom

Check Items

Corrective Action

The printer will not 

print from the 

computer.

Check the

READY

indicator.

Off

Look through the items below and check anything that 

seems appropriate.

Flashing

An error has occurred. Check the message display, and 

then take measures seeing 

Indicators and Messages on 

page 4-4

.

Lit

See the appropriate item below.

Check the ! ! ! ! 

ATTENTION

indicator.

Flashing

See 

Indicators on page 4-4.

Lit

A maintenance message appears in the 

message display.

See 

Maintenance Messages on page 4-4.

Print quality is not good. 

See 

Print Quality Problems on page 4-2

.

Paper is jammed.

See 

Correcting a Paper Jam on page 4-8

.

Nothing lights on the 

operator panel even 

when power is turned 

on and the fan makes no 

noise.

Check that the power cord is properly 

plugged into the power outlet.

Turn off the printer’s power, plug in the power cord 

securely, and try turning on the printer’s power again.

Check that the main switch is really in the ON (

❘ 

) position.

The printer prints a 

status page, but data 

from the computer is 

not being printed 

normally.

Check the interface cable.

Connect both ends of the interface cable securely. Try 

replacing the printer cable. For details on the parallel 

interface for this printer, see 

Appendix B Host 

Computer Interface

.

Check program files and application 

software.

Try printing another file or using another print 

command. If the problem occurs only with a specific file 

or application, check the printer settings for that 

application.

Table 4-1