Oki B840dn User Manual - page 72

Troubleshooting > 72

P

APER

FEED

PROBLEMS

SYMPTOM

PROBLEM

SOLUTION

Paper Jams occur frequently. 

Multiple sheets of paper are 

fed at the same time. 

The printer is tilted.

Place the paper on a stable 

and flat surface.

Paper is too thick or too thin. 

Paper is moist, folded, 

creased or warped. 

Use paper suitable for the 

printer. Avoid storing paper in 

areas of excessive 

temperature and humidity. 

Store paper in protective 

wrapping

Paper is not aligned.

Align the paper edges to the 

paper guides.

Only one sheet of paper is 

loaded in the Paper tray or 

Multi Purpose tray.

Load several sheets of paper.

Sheets of paper is added to 

the existing paper stock in the 

Paper tray or Multi Purpose 

tray.

Remove existing sheets of 

paper from the tray and add 

the new sheets to them, 

ensuring alignment and then 

load the tray.

Postcards, envelopes, label 

sheets or transparencies are 

loaded in the Paper tray.

Postcards or envelopes are 

placed in the wrong 

orientation.

You cannot print using the 

Paper tray. Load postcards, 

envelopes, label sheets or 

transparencies in the Multi 

Purpose tray.

Check and load in the correct 

orientation.

Paper is not fed into the 

printer.

Improper setting is selected 

for Paper Source in the 

printer driver.

Select the correct paper 

source from the Source drop 

down menu.

The printer menu setting is 

incorrect.

Set the size of the paper in 

the Setup Menu of the printer.

Printing does not resume after 

removing jammed paper.

Printing does not resume only 

by removing paper jam.

Open and close the top cover.