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  5. Troubleshooting Manual

Oki CX3535MFP Troubleshooting Manual

Manual is about: MFP Management Guide

Summary of CX3535MFP

  • Page 1

    Multifunctional digital color systems troubleshooting guide es9460 mfp/es9470 mfp cx3535 mfp/cx4545 mfp.

  • Page 2

    ©2012 oki data corporation all rights reserved under the copyright laws, this manual cannot be reproduced in any form without prior written permission of oki data..

  • Page 3: Preface

    Preface 1 preface thank you for purchasing oki multifunctional digital color system. This guide describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an environment that makes best use of the oki mfp’...

  • Page 5: Contents

    Contents 3 contents preface....................................................................................................................................... 1 chapter 1 troubleshooting for the hardware when this screen is displayed .................................................................

  • Page 6

    4 contents printing a document including many graphics takes time.................................................... 73 printer driver problems ......................................................................................................... 74 cannot print (port setting problems) ............

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    Contents 5 cannot log in using client software...................................................................................... 96 chapter 7 checking the equipment status with topaccess hardware status icons on topaccess [device] tab........................................................... 98...

  • Page 8

    6 contents.

  • Page 9: Troubleshooting For The

    1. Troubleshooting for the hardware this chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply paper, toner and staples. When this screen is displayed ....................................................................

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    1 troubleshooting for the hardware 8 when this screen is displayed when this screen is displayed various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen description / remedy a mess...

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    1 troubleshooting for the hardware when this screen is displayed 9 toner has run out. Confirm the color of the corresponding toner cartridge on the touch panel, and then replace it. P.49 “replacing a toner cartridge” the waste toner box is full. Replace it following the guidance on the touch panel. ...

  • Page 12

    1 troubleshooting for the hardware 10 messages displayed on the touch panel messages displayed on the touch panel a message may appear on the touch panel to notify users of the status of the equipment and a problem, etc. The major examples of problems and how to solve them are described in the table...

  • Page 13

    1 troubleshooting for the hardware messages displayed on the touch panel 11 ready (saddle stitch tray full) the saddle stitch tray of the finisher is full of paper. Remove the paper from the saddle stitch tray of the finisher. Ready (check saddle stitch stapler) a staple jam has occurred in the stap...

  • Page 14

    1 troubleshooting for the hardware 12 messages displayed on the touch panel erasing data the data overwrite enabler (optional) is clearing the data. This message is displayed if the data overwrite enabler (optional) is installed. You can operate the equipment while the message is displayed. Check pa...

  • Page 15

    1.Troubleshooting for the hardware messages displayed on the touch panel 13 1 troubleshooting for the hardware error codes error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in chapter 7. P.102 “error codes” the number of ...

  • Page 16: Clearing A Paper Jam

    1 troubleshooting for the hardware 14 clearing a paper jam clearing a paper jam locating a paper jam the equipment stops printing when the original or paper is jammed. Paper jams are notified on the touch panel as follows: the paper jam symbol helps you locate the paper jam. 1. Reversing automatic d...

  • Page 17

    1.Troubleshooting for the hardware clearing a paper jam 15 1 troubleshooting for the hardware clearing a paper jam 1 clear the paper jam. Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages. 2 after clearing the jam, close all the opened covers. The equi...

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    1 troubleshooting for the hardware 16 clearing a paper jam if paper jams occur frequently the following are the common causes of paper jams. If the problem persists, check for the following situations. An unsuitable original is placed on the reversing automatic document feeder. Paper unsuitable for ...

  • Page 19

    1.Troubleshooting for the hardware clearing a paper jam 17 1 troubleshooting for the hardware paper jam in the reversing automatic document feeder (optional) (upper) 1 raise the lever and open the upper cover. 2 remove the jammed original(s). 3 turn the inner green dial and remove the jammed origina...

  • Page 20

    1 troubleshooting for the hardware 18 clearing a paper jam 6 close the transport guide. 8 lower the original feeder tray. Paper jam in the drawer feeding portion 7 raise the original feeder tray and remove the original under the tray. 9 close the upper cover. 2 1 1 open the feeder cover on the right...

  • Page 21

    1.Troubleshooting for the hardware clearing a paper jam 19 1 troubleshooting for the hardware paper jam in the large capacity feeder (optional) paper jam in the paper feed pedestal (optional) 1 open the feeder cover of the large capacity feeder on the right. 2 remove the jammed paper and close the f...

  • Page 22

    1 troubleshooting for the hardware 20 clearing a paper jam paper jam in the drawers paper jam in the drawer of the large capacity feeder (optional) 1 open the paper source drawer, remove the paper and close it again. 2 check that the guide width is correct, there is no folded/curled paper or overloa...

  • Page 23

    1.Troubleshooting for the hardware clearing a paper jam 21 1 troubleshooting for the hardware paper jam in the bypass tray paper jam in the automatic duplexing unit be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injur...

  • Page 24

    1 troubleshooting for the hardware 22 clearing a paper jam paper jam in the jam releasing cover 5 return the transport guide. Then close the jam releasing cover and automatic duplexing unit. Be sure to securely close both sides of the jam releasing cover and the automatic duplexing unit. Paper jam i...

  • Page 25

    1.Troubleshooting for the hardware clearing a paper jam 23 1 troubleshooting for the hardware 1 open the automatic duplexing unit on the right. 2 open the jam releasing cover. Put your fingers into a, push it up to release the lock and open the jam releasing cover. 3 pull the green lever down and op...

  • Page 26

    1 troubleshooting for the hardware 24 clearing a paper jam 8 close the jam releasing cover and the automatic duplexing unit. Be sure to securely close both sides of the jam releasing cover and of the automatic duplexing unit. Paper jam in the bridge unit (optional) 6 turn the green dial upward to mo...

  • Page 27

    1.Troubleshooting for the hardware clearing a paper jam 25 1 troubleshooting for the hardware 3 close the cover of the bridge unit. Paper jam in the finisher mj-1101 and the hole punch unit mj-6103 (both optional) paper jam in the upper receiving tray if the jammed paper cannot be removed because th...

  • Page 28

    1 troubleshooting for the hardware 26 clearing a paper jam when the hole punch unit mj-6103 is installed 4 remove the jammed paper. Proceed to step 8. 5 open the cover of the hole punch unit. 6 turn the green knob to get the jammed paper out. 7 close the cover of the hole punch unit..

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    1.Troubleshooting for the hardware clearing a paper jam 27 1 troubleshooting for the hardware 8 close the cover of the bridge unit. Jam in the lower receiving tray. 9 close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray unt...

  • Page 30

    1 troubleshooting for the hardware 28 clearing a paper jam when the hole punch unit mj-6103 is installed 4 open the cover holding the handle of the bridge unit. When the hole punch unit mj-6103 is installed, proceed to step 6. 5 remove the jammed paper. Proceed to step 9. 6 open the cover of the hol...

  • Page 31

    1.Troubleshooting for the hardware clearing a paper jam 29 1 troubleshooting for the hardware 9 close the cover of the bridge unit. Paper jam in the saddle stitch finisher mj-1106 and the hole punch unit mj-6103 (both optional) 10 close the upper receiving tray of the finisher. Place your hands on t...

  • Page 32

    1 troubleshooting for the hardware 30 clearing a paper jam 3 open the front cover of the finisher. 4 remove the jammed paper from the right or left. 5 open the cover holding the handle of the bridge unit. 6 remove the jammed paper inside the bridge unit..

  • Page 33

    1.Troubleshooting for the hardware clearing a paper jam 31 1 troubleshooting for the hardware 7 if the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the jammed paper. When the hole punch unit is installed, open the front cover of the finisher an...

  • Page 34

    1 troubleshooting for the hardware 32 clearing a paper jam 11 close the cover of the hole punch unit when it is installed. 12 close the front cover of the finisher..

  • Page 35

    1.Troubleshooting for the hardware clearing a paper jam 33 1 troubleshooting for the hardware paper jam in the hanging finisher mj-1031 (optional) be careful not to let your fingers be caught between the equipment and the finisher (optional). This could injure you. 4 close the cover of the bridge un...

  • Page 36

    1 troubleshooting for the hardware 34 clearing a paper jam paper jam in the saddle stitch unit (optional) the saddle stitch unit is inside the saddle stitch finisher mj-1106. 6 connect the finisher to the equipment. Move the finisher slowly toward the equipment, placing both of your hands on the fro...

  • Page 37

    1.Troubleshooting for the hardware clearing a paper jam 35 1 troubleshooting for the hardware 6 turn the knob shown in the following figures to send the paper, and then remove the jammed paper. When the hole punch unit is installed, open the front cover of the finisher and turn the 2 knobs at the sa...

  • Page 38

    1 troubleshooting for the hardware 36 clearing a paper jam 9 pull out the saddle stitch unit until it stops. 10 open the transport guide on the right side. 11 remove the jammed paper. 12 remove the paper from the inside of the saddle stitch unit. 13 close the transport guide..

  • Page 39

    1.Troubleshooting for the hardware clearing a paper jam 37 1 troubleshooting for the hardware 14 holding both green knobs with your fingers, open the transport guide on the left. 15 lower the two green levers. 16 remove the paper. 17 raise the two green levers. 18 holding both green knobs with your ...

  • Page 40

    1 troubleshooting for the hardware 38 clearing a paper jam clearing paper jams caused by a wrong paper size setting paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the one registered for the corresponding drawer or the bypass tray in the equ...

  • Page 41

    1.Troubleshooting for the hardware clearing a paper jam 39 1 troubleshooting for the hardware jam when making copies or prints (using a drawer) 1 clear the paper jam following the guidance shown on the touch panel. 3 close all the drawers or covers. 4 press [yes] when “cancel print job?” appears. Th...

  • Page 42

    1 troubleshooting for the hardware 40 clearing a paper jam 6 press the [user] tab to enter the [user] menu, and [drawer]. 7 press the drawer button indicated in the message. 8 press the paper size button corresponding to the paper placed in the drawer, and [ok]. 9 press the [user functions] button t...

  • Page 43

    1.Troubleshooting for the hardware clearing a paper jam 41 1 troubleshooting for the hardware 2 press [yes] when “cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job to restart the job without canceling it, replace the paper on the bypass tray with that ...

  • Page 44

    1 troubleshooting for the hardware 42 clearing a paper jam 4 clear the paper jam following the guidance shown on the touch panel. Then close all the drawers and covers. Printing resumes. 3 check that the guide width is correct and there is no folded/curled paper or overloading, and then close the dr...

  • Page 45: Clearing A Staple Jam

    1 troubleshooting for the hardware clearing a staple jam 43 clearing a staple jam when a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below. P.43 “staple jam in the finisher” p.47 “staple jam in the saddle stitch unit (mj-1106)” ...

  • Page 46

    1 troubleshooting for the hardware 44 clearing a staple jam 8 close the front cover of the finisher. 5 holding the knob, raise the guide, and return it to its original position. 6 remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver. 7 fit the...

  • Page 47

    1.Troubleshooting for the hardware clearing a staple jam 45 1 troubleshooting for the hardware hanging finisher mj-1031 (optional) be careful not to let your fingers be caught between the equipment and the finisher (optional). This could injure you. 1 separate the finisher from the equipment. Press ...

  • Page 48

    1 troubleshooting for the hardware 46 clearing a staple jam 5 remove the jammed staples. 6 holding the knob, raise the guide, and return it to its original position. 7 fit the staple cartridge on the stapler. Insert the cartridge until it is caught by the latch and fixed with a click. 8 close the st...

  • Page 49

    1.Troubleshooting for the hardware clearing a staple jam 47 1 troubleshooting for the hardware staple jam in the saddle stitch unit (mj-1106) 1 open the front cover of the finisher, and pull out the saddle stitch unit until it stops. 2 remove the staple cartridge. 3 raise the guide while holding the...

  • Page 50

    1 troubleshooting for the hardware 48 clearing a staple jam 6 fit the staple cartridge. Insert the cartridge until it is caught by the latch and secured with a click. 7 return the saddle stitch unit to its original position. Close the front cover of the finisher. 1 2 1 2.

  • Page 51: Replacing A Toner Cartridge

    1 troubleshooting for the hardware replacing a toner cartridge 49 replacing a toner cartridge when the toner cartridge runs out, the message “install new *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure an optim...

  • Page 52

    1 troubleshooting for the hardware 50 replacing a toner cartridge 2 pull out the color toner cartridge to be replaced. 1) put your fingers in the upper groove and slowly pull out the toner cartridge. 2) when the cartridge has been pulled out more than halfway, support it with your hand while pulling...

  • Page 53

    1.Troubleshooting for the hardware replacing a toner cartridge 51 1 troubleshooting for the hardware replacing a “near empty” toner cartridge the message “toner near empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartri...

  • Page 54

    1 troubleshooting for the hardware 52 replacing a toner cartridge 3 press [replace toner cartridge]. 4 to replace a toner cartridge, press [yes]. To cancel, press [no]. If you press [yes], go to the next step. If you press [no], the previous screen appears. 5 press the button for the color you inten...

  • Page 55

    1.Troubleshooting for the hardware replacing a toner cartridge 53 1 troubleshooting for the hardware 6 to replace the toner cartridge, press [yes]. To cancel, press [no]. If you press [yes], go to the next step. If you press [no], the previous screen appears. 7 replace the toner cartridge. See  p.4...

  • Page 56

    1 troubleshooting for the hardware 54 replacing the waste toner box replacing the waste toner box when the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “dispose of used toner” appears. Replace the waste toner box following the procedure below...

  • Page 57

    1.Troubleshooting for the hardware replacing the waste toner box 55 1 troubleshooting for the hardware 7 close the waste toner box cover. 5 put the used waste toner box in the plastic bag and seal it with adhesive tape. 6 push a new waste toner box into the slot until it stops..

  • Page 58: Refilling With Staples

    1 troubleshooting for the hardware 56 refilling with staples refilling with staples refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out. P.56 “refilling finisher staples” p.59 “refilling saddle stitch unit staples (...

  • Page 59

    1.Troubleshooting for the hardware refilling with staples 57 1 troubleshooting for the hardware 6 close the front cover of the finisher. If the message “check staple cartridge” remains, repeat the procedure above from steps 1 to 6. Hanging finisher mj-1031 be careful not to let your fingers be caugh...

  • Page 60

    1 troubleshooting for the hardware 58 refilling with staples 3 remove the staple cartridge. 4 press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. 5 after the transparent cover is lifted, remove the empty staple case. 6 fit the new staple case into the ...

  • Page 61

    1.Troubleshooting for the hardware refilling with staples 59 1 troubleshooting for the hardware if the message “check staple cartridge” remains, repeat the procedure above from steps 1 to 10. Refilling saddle stitch unit staples (mj-1106) when the staples of the stapler in the saddle stitch finisher...

  • Page 62

    1 troubleshooting for the hardware 60 refilling with staples 2 remove the staple cartridges. Replace both cartridges at a time. 3 press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. 4 after the transparent cover is lifted, take the empty staple case ou...

  • Page 63

    1.Troubleshooting for the hardware refilling with staples 61 1 troubleshooting for the hardware 7 pull out straight the seal bundling the staples. 8 fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. 9 return the saddle s...

  • Page 64

    1 troubleshooting for the hardware 62 cleaning the slit glass and main chargers cleaning the slit glass and main chargers follow the procedure below to clean the slit glass and the main chargers. Cleaning the slit glass 1 open the front cover of the equipment. 2 the slit glass cleaner is placed insi...

  • Page 65

    1.Troubleshooting for the hardware cleaning the slit glass and main chargers 63 1 troubleshooting for the hardware 5 carefully insert the cleaner straight all the way in, and then pull it back out. Repeat this a couple of times for each color. For yellow: insert the cleaner until the arrow mark on t...

  • Page 66

    1 troubleshooting for the hardware 64 cleaning the slit glass and main chargers cleaning the main chargers 1 carefully pull out the cleaner for yellow until the red mark appears. Repeat inserting and pulling out two times. 2 carefully insert the cleaner for yellow until it stops, and do the same for...

  • Page 67

    1 troubleshooting for the hardware cleaning the hole punch dust bin 65 cleaning the hole punch dust bin when the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below. 3 dispose of the paper punchings. 4 push back in the hole punch dust bin. 5 close the cover...

  • Page 69: Troubleshooting For Copying

    2. Troubleshooting for copying this chapter describes how to troubleshoot the problems on copying and copy output. Copying problems.................................................................................................................. 68.

  • Page 70: Copying Problems

    2 troubleshooting for copying 68 copying problems copying problems see the table below when you have a problem in operating copy function or have an unexpected copy output. Problem description cause corrective action functions cannot be set. Another function that is unavailable for the combination h...

  • Page 71

    2.Troubleshooting for copying copying problems 69 2 troubleshooting for copying copied image has unevenness in the horizontal direction. The main charger is stained. Clean the main charger. P.62 “cleaning the slit glass and main chargers” copied image has black streaks in the horizontal direction. T...

  • Page 73: Troubleshooting For Printing

    3. Troubleshooting for printing this chapter describes how to troubleshoot the problems on printing. Print job problems ................................................................................................................ 72 clearing print job errors..........................................

  • Page 74: Print Job Problems

    3 troubleshooting for printing 72 print job problems print job problems this section describes how to clear the print jobs errors. Clearing print job errors problem description a print job error occurs and [job status] blinks when the paper specified by the computer is not set in the drawers of the ...

  • Page 75

    3.Troubleshooting for printing print job problems 73 3 troubleshooting for printing cannot remember the document password for a private print job problem description i cannot remember the document password for my private print job. Corrective action the document password for a private print job is n...

  • Page 76: Printer Driver Problems

    3 troubleshooting for printing 74 printer driver problems printer driver problems this section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the software installation guide. Cannot print (port settin...

  • Page 77

    3.Troubleshooting for printing printer driver problems 75 3 troubleshooting for printing retrieval of printer configuration failed problem description when accessing the printer properties, the message “retrieval of printer configuration failed” is displayed. Corrective action the printer driver can...

  • Page 78: Network Connection Problems

    3 troubleshooting for printing 76 network connection problems network connection problems this section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on  p.90 “printing problems (network related)” ...

  • Page 79: Client Problems

    3 troubleshooting for printing client problems 77 client problems this section describes how to identify and correct the problems caused by the clients* connected to the equipment. * one of the common examples of clients is a computer that sends a print job to the equipment and makes it perform prin...

  • Page 80: Hardware Problems

    3 troubleshooting for printing 78 hardware problems hardware problems this section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be specified, a h...

  • Page 81: Troubleshooting For Scanning

    4. Troubleshooting for scanning this chapter describes how to troubleshoot the problems of scanning. Scanning problems................................................................................................................ 80 cannot e-mail my scans ..............................................

  • Page 82: Scanning Problems

    4 troubleshooting for scanning 80 scanning problems scanning problems this section describes troubleshooting for using scan data. Cannot e-mail my scans problem description i have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address...

  • Page 83: Troubleshooting For E-Filing

    5. Troubleshooting for e-filing this chapter describes how to troubleshoot the problems on e-filing. E-filing web utility problems................................................................................................ 82 e-filing web utility terminates the session..............................

  • Page 84

    5 troubleshooting for e-filing 82 e-filing web utility problems e-filing web utility problems this section describes troubleshooting for the web browser-based e-filing web utility. You will also find the error messages and the corrective actions for each message. E-filing web utility terminates the ...

  • Page 85

    5.Troubleshooting for e-filing e-filing web utility problems 83 5 troubleshooting for e-filing error messages see the table below to troubleshoot the problem if a message appears. Message corrective action internal error occurred. Please restart e-filing. Turn the power of the equipment off and then...

  • Page 86

    5 troubleshooting for e-filing 84 e-filing web utility problems the document is being used. Please try again later. The selected document is being used by another user. Try again after the other user has finished. File format doesn’t correspond. Please contact administrator. Contact your administrat...

  • Page 87: Troubleshooting For Network

    6. Troubleshooting for network connections this chapter describes how to troubleshoot the problems on network connections. Locating the equipment in the network............................................................................... 86 cannot locate the equipment in the network .................

  • Page 88

    6 troubleshooting for network connections 86 locating the equipment in the network locating the equipment in the network cannot locate the equipment in the network problem description i cannot locate the equipment in the network. Corrective action improper settings may cause problems in locating the...

  • Page 89

    6.Troubleshooting for network connections locating the equipment in the network 87 6 troubleshooting for network connections cannot locate the equipment with local discovery problem description local discovery cannot detect the equipment. Corrective action the equipment is normally located automatic...

  • Page 90

    6 troubleshooting for network connections 88 locating the equipment in the network equipment does not respond to ping command problem description the equipment does not respond to a ping command. Corrective action check the network settings following the checklist below. No. Check... Yes no correcti...

  • Page 91

    6 troubleshooting for network connections ldap search and authentication problems 89 ldap search and authentication problems network shutdown occurs or touch panel disabled after ldap search problem description after performing the ldap search, the network shutdown occurs or the touch panel is disab...

  • Page 92

    6 troubleshooting for network connections 90 printing problems (network related) printing problems (network related) among the several ways to use the equipment in the network, the simplest one is to set the equipment in the tcp/ip environment using a dhcp server to assign ip addresses dynamically t...

  • Page 93

    6.Troubleshooting for network connections printing problems (network related) 91 6 troubleshooting for network connections ipp print in a windows operating system environment novell print in a netware environment no. Check... Yes no corrective action 1 are the ip address properties correctly set? Ne...

  • Page 94

    6 troubleshooting for network connections 92 printing problems (network related) macintosh environment unix/linux environment no. Check... Yes no corrective action 1 is appletalk enabled on the equipment? Next step enable appletalk. 2 are the ip address properties correctly set? Next step set up the...

  • Page 95: Fax Driver Problems

    6 troubleshooting for network connections fax driver problems 93 fax driver problems this section describes the troubleshooting for the fax driver. Fax driver installation error messages for information on the installation of the fax driver, refer to the software installation guide. Client software ...

  • Page 96

    6 troubleshooting for network connections 94 fax driver problems location does not contain information about your hardware problem description the path to the *.Inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path. Correcti...

  • Page 97

    6.Troubleshooting for network connections fax driver problems 95 6 troubleshooting for network connections fax transmission cannot be performed with a cover sheet problem description in a fax driver which is set to the ipp port, no cover sheet is output and an xl error occurs in the fax transmission...

  • Page 98

    6 troubleshooting for network connections 96 client software authentication problems client software authentication problems cannot log in using client software problem description i cannot log into the equipment using client software. Corrective action if you cannot log into the equipment using cli...

  • Page 99: With Topaccess

    7. Checking the equipment status with topaccess this chapter describes how to check the status of the equipment with topaccess. Hardware status icons on topaccess [device] tab ........................................................... 98 error messages .................................................

  • Page 100

    7 checking the equipment status with topaccess 98 hardware status icons on topaccess [device] tab hardware status icons on topaccess [device] tab when the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic im...

  • Page 101

    7.Checking the equipment status with topaccess hardware status icons on topaccess [device] tab 99 7 checking the equipment status with topaccess paper empty this icon indicates no paper is left in a drawer. Refer to the copying guide. Paper jam this icon indicates a paper jam occurred. It also indic...

  • Page 102: Error Messages

    7 checking the equipment status with topaccess 100 error messages error messages when a message appears on the [device] tab of topaccess, see the table below for the corrective action. Topaccess message corrective action cover open - please close cover. Close the front cover. Paper feeding cover ope...

  • Page 103

    7 checking the equipment status with topaccess error messages 101 toner not recognized - please check toner. Check and adjust the toner bottle. Black toner empty - please install new toner cartridge. Replace the black toner. See  p.49 “replacing a toner cartridge”. Cyan toner empty - please install...

  • Page 104: Error Codes

    7 checking the equipment status with topaccess 102 error codes error codes topaccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [logs] tab (successful jobs have no codes). These codes help you specify the ...

  • Page 105

    7.Checking the equipment status with topaccess error codes 103 7 checking the equipment status with topaccess error codes on transmission and reception 4612 font download failure since there is no space in hdd, the font cannot be registered. Delete at least one font. 4613 font download failure since...

  • Page 106

    7 checking the equipment status with topaccess 104 error codes 1c6b terminal mail address error ask your administrator to check the smtp authentication method or if there is an unpermitted character in the terminal mail address. Set the correct smtp authentication method or delete the unpermitted ch...

  • Page 107

    7.Checking the equipment status with topaccess error codes 105 7 checking the equipment status with topaccess error codes on scan jobs the error indications on scan jobs are done as follows: on topaccess log list, messages indicating the status are displayed. On the touch panel of the equipment, err...

  • Page 108

    7 checking the equipment status with topaccess 106 error codes 2c64 terminal mail address unset ask your administrator to set the email address of the equipment. 2c65, 2c66, 2c69 failure to connect to smtp server make sure that the smtp server is correctly working or the smtp server address has been...

  • Page 109

    7.Checking the equipment status with topaccess error codes 107 7 checking the equipment status with topaccess 2d40 failure to convert image file format this error occurs when conversion to a highly compressed pdf format fails. Do the scanning again. If the error still persists, use the normal pdf fo...

  • Page 110

    7 checking the equipment status with topaccess 108 error codes 2e30 failure to create directory make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space, and then try again. If more than one job is performed simultaneously, the...

  • Page 111

    7.Checking the equipment status with topaccess error codes 109 7 checking the equipment status with topaccess store to e-filing 2b11 job status failed turn the power off and then back on. Try the problem job again. If the error still persists, contact your service representative. 2b20 failure to acc...

  • Page 112

    7 checking the equipment status with topaccess 110 error codes 2503 bad sequence of commands check whether the mail server is operating properly. Turn the power off and then back on. Try the problem job again. If the error still persists, contact your service representative. 2504 command parameter n...

  • Page 113: Equipment

    8. When something is wrong with the equipment try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When you think something is wrong with the equipment......................................

  • Page 114

    8 when something is wrong with the equipment 112 when you think something is wrong with the equipment when you think something is wrong with the equipment if you think there is something wrong with the equipment, check the following items. To see the functions of the equipment such as copy or print,...

  • Page 115

    8.When something is wrong with the equipment when you think something is wrong with the equipment 113 8 when something is wrong with the equipment originals and paper problem description cause corrective action the original is jammed. The original is unsuited for the equipment. Check whether the ori...

  • Page 116: Regular Maintenance

    8 when something is wrong with the equipment 114 regular maintenance regular maintenance we recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. Be careful not to scratch the portions when cleaning them. When cleaning the surface ...

  • Page 117: Index

    Index 115 index a appletalk print ..........................................................76 c cleaning hole punch dust bin .................................................65 main chargers ........................................................64 slit glasses .......................................

  • Page 118

    116 index super sleep mode ...................................................112 t toner cartridge “toner near empty” message ..................................51 replacing ................................................................49 toner cartridge - “near empty” message .......................

  • Page 119

    Es9460 mfp/es9470 mfp cx3535 mfp/cx4545 mfp.

  • Page 120

    Www.Okiprintingsolutions.Com oki data corporation 4-11-22 shibaura, minato-ku,tokyo 108-8551, japan 45105402ee.