Radiforce RX350 Installation Manual - 6-3. Other Problems
29
Chapter 6 Troubleshooting
6-3. Other problems
Problem
Possible cause and remedy
1. The adjustment menu does not appear.
•
Check whether the operation lock function works (see
“3-7.
Locking Operation Switches” (page 15)
).
2. No mode menu is displayed.
•
Check whether the operation lock function works (see
“3-7.
Locking Operation Switches” (page 15)
).
3. The operation switches do not work.
•
Check whether the operation lock function works (see
“3-7.
Locking Operation Switches” (page 15)
).
•
Check whether there are any water droplets or foreign
objects on the switch surface. Gently wipe the switch
surface and try operating the switches again with dry
hands.
•
Are you wearing gloves? If so, remove the gloves and try
operating the switches again with dry hands.
4. (When using Presence Sensor)
The images remain to be displayed when
you move away from the monitor. / The
images do not reappear when you come
near it.
•
Check the setting environment of the monitor. Presence
Sensor may not work correctly in the following
environments.
- The monitor is located in a place affected by wind.
- There is some heat emitting device near the monitor.
- There is some obstacle in front of the sensor.
•
Check whether any dirt on the sensor. Clean the sensor
with a soft cloth.
•
Check whether you are in front of the monitor. The
Presence Sensor function is activated when the sensor on
the front of the monitor detects the movement of heat.
•
In the high temperature conditions, the monitor may not
recover from the power saving mode. If the screen is not
displayed even after moving the mouse or pressing any
key on the keyboard, turn the monitor off and on using its
power button. When the screen is displayed, increase the
detection sensitivity value (see
“5-4. Setting the Power
Saving Mode When a Person Leaves the Monitor” (page
25)
).
5. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor do not work.
•
Check whether the USB cable is connected correctly
(see “Making Use of USB (Universal Serial Bus)” in the
“Instructions for Use”.).
•
Change the USB port to another one. If the PC or
peripheral devices works correctly by changing the USB
port, contact your local EIZO representative. (Refer to the
manual of the PC for details.)
•
Reboot the PC.
•
If the peripheral devices work correctly when the PC and
peripheral devices are connected directly, please contact
your local EIZO representative.
•
Check whether the PC and OS are USB compliant. (For
USB compliance of the respective devices, consult their
manufacturers.)
•
Check the PC’s BIOS setting for USB when using
Windows. (Refer to the manual of the PC for details.)