Rainbow Media Solutions mBOX User Manual - Mbox User Manual
mBOX User Manual
Page17 of 19
Rainbow Media Solutions
mBOX User Manual
12. Troubleshooting
This section provides information about basic troubleshooting of mBOX. If simple steps described in this
section don’t fix the problem, please contact Rainbow support.
12.1. Power cycle mBOX
Power cycling (Switching the system OFF and switching it back ON) should fix most of the common
problems assuming user has connected necessary components (2G/3G/4G wireless dongle for internet and
video, audio, text conferencing and USB flash storage device for on demand video and audio.
Method to power cycle mBOX
Power OFF mBOX using main POWER switch. Wait for a few seconds.
Switch on the main POWER switch. Wait for a few minutes for server and clients to boot up.
Check if LAN and/or WAN connections are good (check LAN and WAN indicators).
12.2. Troubleshooting LAN connection
LAN (WIFI and Ethernet) connectivity is very important for mBOX functioning. LAN connects mBOX server
to client devices providing important functionality, control and data.
LAN indicator is the 2
rd
icon from left on the top right of mBOX HOME screen. It looks like this
or
and shows status of LAN connection for each client device separately.
If LAN indicator is blue like
this then there is no problem with LAN connectivity
If LAN indicator is red
then this means LAN connectivity is not alive.
o
If this happens
Power cycle
mBOX as described in section 12.1 above.
o
If Power Cycling mBOX doesn’t fix the problem, please contact Rainbow support.
12.3. Troubleshooting WAN connection
WAN (2G/3G/4G wireless connection) is needed for internet browsing, video, audio conferencing and text
based chat functions. Without this connectivity being alive, internet and video, audio & chat conferencing
functions do not function in mBOX system.